Create a collaborative campus
my.stlcc.edu Live@edu Implementation, Launch & Future IntegrationRichard Schumacher, Manager, Technology InitiativesMark Doering, Manager, Systems and ProgrammingSt. Louis Community College www.stlcc.edu
Create a collaborative campus
About STLCC
Largest community college system in Missouri serving an area of about 700 square miles; created by area voters in 1962
League for Innovation institution
Four campuses, three education centers
Transfer, career and developmental programs
Non-credit continuing education courses
Various workforce development initiatives
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Numbers (FY07)
25,000 credit students each semester
40,000 non-credit each year
31,000 workforce development students
90 credit programs
57 workforce development programs
1,800 faculty (420 FT)
3,500 employees
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STLCC Infrastructure
SunGardHE Banner ERP system
Single forest, single domain Active Directory
All administrative, and most student/library workstations are running Windows XP – 8,000+ desktops
All employees login through AD accounts
All employees have Exchange mailboxes (@stlcc.edu)
Growing use of Blackboard (Enterprise 7.3.216.12)
Goal is to eventually authenticate all students through individual AD accounts
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Student E-mail Issues
Students· Many do not have an e-mail account
· Many do not update their Banner (student ERP) information when they change e-mail accounts
· Want .edu e-mail address
Faculty and Community Relations· Want a standard, reliable student e-mail address
Administration· STLCC OneCard ID requires an e-mail account
· College wants a way to build an ongoingrelationship with, and a means to contact, alumni
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Technology Considerations
Limited IT server support staffing
Limited capital for student e-mail / data storage
Banner is the trusted source for all student info
Already have Exchange infrastructure in place, sized only for employee accounts (200MB/1GB)
Already have district-wide AD authentication in place, DCs were sized for multiple years of student accounts
Already plan to use Microsoft ILM (MIIS) for student AD account provisioning
Limited help desk support staffing
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Student E-mail Decisions
Accounts are for current, registered, credit students
Accounts are created when students register
Account ID created by Banner (3rd Party ID)
Windows Live account displayed in BannerSelf-Service (along with other e-mail addresses)
Accounts are marked as “Alumni” when student has not registered for three (Fall or Spring) terms
Accounts will be optional (personal use) at first, becoming the official e-mail address for Fall 2008
Students may forward e-mail
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Other E-mail Decisions
All Windows Live individual accounts will use the @my.stlcc.edu domain name
Windows Live accounts will also be provisioned for all faculty and employees
Employee accounts would be part of the disaster recovery plan – used for communication in the event of the loss of our primary data center and Exchange system
The official employee e-mail address will remain the College hosted Exchange server one – @stlcc.edu
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Data Processing Plan
Banner process runs in batch after COB
Create 3rd Party ID in Banner· This becomes the AD samAccountName
· This becomes the Windows Live account prefix
Create Windows Live address in Banner
Import Banner information into Microsoft ILM
ILM provisions AD account and imports changes to metaverse
ILM provisions Windows Live account
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Initial Startup Preparations
Add PIDM (Banner unique record identifier) to existing employee AD accounts
Verify AD PIDM entry and display name against Banner student and employee records, make corrections
Load Banner 3rd Party ID with existing AD samAccountName, matched up by PIDM
Have Banner generate 3rd Party IDs for all other person records
Add MX record for @my.stlcc.edu
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Processing Implementation
Identity Lifecycle Manager
Active Directory
Exchange
MA MA
MA
Metaverse
CSV File
Extract Data
Banner
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Identity Management
CSV•Object=Person•Display Name•Name•Given Name•Initials•CN•samAccountName •PIDM•Birthdate•Student ID •Status Indicator
Metaverse
•Object=Person•Display Name•Name•Given Name•Initials•CN•UIDWindows Live ID•PIDM•Birthdate•“A” numberTempPassword•Status Indicator
Active Directory
•Object=User•Display Name•Name•Given Name•Initials•CN•samAccountName •ExtAttribute PIDM•ExtAttribute BD•ExtAttribute AID •ExtAttribute Status
Windows Live
•Object=PassportUser• • • • • • SignInName• •Birthdate• TempPassword•OfferID
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Project Status
Provisioning student AD and Windows Live accounts since January 12, 2008 – the initial run processed 26,089 student accounts
Existing employee AD records were updated to allow Windows Live provisioning
Daily batch updates of deltas
As of last week, over 47,200 Windows Live accounts have been provisioned
Student overview and help information is at http://www.stlcc.edu/studentemail
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Promotion and Marketing
Website with:· Overview
· Getting Started
· FAQs
· Documentation
Signs and Posters
Flyers
Ads in printed schedule
Faculty communications and training sessions
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Overview
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Getting Started
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Printable Getting Started
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FAQs
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Awareness and Promotion
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Challenges
Getting the word out to the students
Students finding @my.stlcc.edu address in Banner
Getting the word out to employees / faculty
“Overwhelming” vs. “not enough” content
Faculty training options· Individual face-to-face
· Live (service week)
· Webinar / On-Demand
· Campus Training Coordinators for E-mail
Control on use of e-mail addresses
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Future Plans
The @my.stlcc.edu e-mail account will be the official communications channel with students starting with the Fall 2008 semester
Sungard Banner UDC will provide student and employee updates to ILM in near real-time
ILM will provision Active Directory and Windows Live accounts in near real-time from the Banner UDC data stream
Banner / Blackboard will be LDAP enabled for AD authentication
ILM “2” provides self-service password reset capabilityfor AD and Windows Live accounts
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Account Lifecycle Management
CreateProvision user (prospect/student/alumni/employee)
Provision credentialsProvision resources
Policy authoring
Policy enforcement
Approvals and notifications
Audit trails
Policy Management
Deprovision identities
Revoke credentials
Deprovision resources
Retire User Role changes
Password reset
Resource requests
Update
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Self-Service Password Reset
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Future Integration
Identity Lifecycle
Manager “2”
Exchange
ILM Web
ServiceMA
MA
Metaverse
Luminus Data Integration Technology
SunGardHEUDC
Adapter e-Learning
Bb Web Service
Active Directory
Blackboard
Authentication
Authentication
Banner
Unified DigitalCampus (UDC)Identity andProvisioning
SunGardHEILM Adapter
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Lessons Learned
Communications, communications, communications
With ILM, it was just as easy to simultaneously provision AD and Windows Live accounts as it would be to just do Windows Live
Determine one source point for account information
No hyphens (-) or apostrophes (‘) in Windows Liveuser names / AD samAccountNames
Multiple support groups at Microsoft
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Questions?Mark Doering (Banner / Blackboard)
[email protected] 314-539-5078
Richard Schumacher (ILM / Live@edu)[email protected] 314-539-5351