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Improving Supervision
Improving Supervision
WHAT?
A simple tool that helps to identify non-technical problems in supervision and
suggests ways to manage them
WHY?
Good supervision can prevent incidents from happening
HOW?
By improving Supervisors’ non-technical skills
What makes a good Supervisor?
A good supervisor is excellent (Super) at performing the job, in a safe way and has a foresight (Vision)
to manage unexpected events.
HSE Performance over time
Time
Incid
en
t ra
te
Technology
and standards
HSE
Management
Systems
Improved
culture
• Engineering improvements• Hardware improvements• Safety emphasis• E&H Compliance
• Integrated HSE-MS
• Reporting• Assurance• Competence• Risk
Management
• Behaviour• Visible leadership /
personal accountability• Shared purpose &
belief• Aligned performance
commitment & external view
• HSE delivers business value
The Plan – Do – Review – Feedback process
Team Leadership
•Involve the team
•Ask for current issues and new ideas
•Be a role model
•Give feedback
•Admit to errors
•Concentrate on the problem not a person
•Concentrate on common goals
•Discuss the differences
Motivation and Trust
• Provide freedom to work and experiment (within the approved safety regulations)
• Encourage good performance
• Show concern
• Be consistent
Job Planning
• Plan-Do-Review-and-Feedback
• Be prepared for rule breaking
• Be proactive
•Always have a “Plan B”
Responding to Technical Problems
• Be proactive
• Use problems for coaching
• Coach your team on how to recognise the problems
• Choose your moment to step in
Action, Evaluation, ImprovementDo It and Review It
ACTION
• Monitor the performance
• Do NOT compromise on safety
• Search for solutions that maintain and improve safety and production levels
• Ask for comments
EVALUATION AND IMPROVEMENT
• Ask your team:
• How did it go?
• What needs to be improved?
• How are we going to improve it?
Identifying the appropriate leadership style for your crew
Crew CompetenceLOW HIGH
Crew
Motivation
HIGH
LOW
Teaching
Telling Participating
Delegating
Full version of this presentation is available to Hearts and Minds
customers.
Full Hearts & Minds presentations include facilitator notes, extra theory, slides and
workshops
If you would like to purchase the Improving Supervision brochure, please visit
www.energyinst.org/heartandminds