Communicating and
Competence
Communication Competence
Integrating the model: Awareness=Intelligence=Competence
Creating Competence
Awareness – Being aware of how what you say and do impacts others
Intelligence – Build intelligence by critically thinking and contemplating other viewpoints
Competence – Utilizing intelligence in an effective way
Communication Competence
Competence consists of your ability to alter your communication to fit:
Person/audience-who are you talking to?
Situation-why are they gathered there?
Context-purpose of the gathering?
Goal-what do you hope to accomplish?
Outcome-did you accomplish your goals effectively?
Cognitive Complexity
Being able to look at information and/or a situation from another person’s point of view
Every time you consider someone else’s point of view it makes you smarter
Listening
Listening
Importance of Listening
60% of communicating on the job
Found to be most important job skill
Career success, productivity, upward mobility, organizational effectiveness
Fundamental to sense of well-being
Types of Listening
Hearing vs. listening
Mindful listening
Mindless listening
Components of Listening
Receiving
What is said, what is omitted
Understanding
Thoughts and emotions
Remembering
Short term and long term memory
Evaluating
Judging after understanding
Responding
Supportive responses
Listening Barriers
Distractions
Biases and Prejudices
Lack of Appropriate Focus
Premature Judgment
Listening and Interpretation
Language and Speech
Nonverbal Behaviors
Feedback
Rapport vs. Report
Listening Cues
Amount and Purposes of Listening
Perception
Awareness and Perception
How we see ourselves is not always how others see us
Ask yourself about yourself
Listen to others
Actively seek information about yourself
See your different selves
Increase competence
Goals and Strategies
Impression Management
Credibility
Self-Handicapping
Self-Depreciating
Self-Monitoring
Influencing
Image Confirming
Self-Monitoring Inventory
1. I find it hard to imitate the behavior of other people.
2. I guess I put on a show to impress or entertain people.
3. I would probably make a good actor.
4. I sometimes appear to others to be experiencing deeper emotions than I actually am.
5. In a group of people I am rarely the center of attention.
Self-Monitoring Inventory
6. In different situations and with different people, I act differently.
7. I can argue only for ideas I already believe.
8. In order to get along and be liked, I tend to be what people expect me to be rather than anything else.
9. I may deceive people by being friendly when I really dislike them.
10. I’m not always the person I appear to be.
Self-Monitoring Inventory
One point each if you answered False to numbers 1, 5, 7
One point each if you answered True to numbers 2, 3, 4, 6, 8, 9, 10
Add your points
Self-Monitoring Inventory
7 or above = high self-monitor Smooth social interactions Adapt to changing environments Identity changes
3 or below = low self-monitor Awkward social interactions Clear sense of self
4-6 = average self-monitor Moderate changes to environment Flexible yet stable identity
Nonverbal Communication
s
Nonverbal Messages
Body Communication
Body Appearance
Eye Communication
Eye Contact
Monitor Feedback
Secure Attention
Regulate Conversation
Signal Nature of Relationship
Signal Status
Compensate for Physical Distance
Touch
Touch Communication
Positive emotions
Playfulness
Control
Ritualistic
Task Related
Appropriateness
Paralanguage
Paralanguage
Stress
Rate
Volume
Vocalizations
People Perceptions
Persuasion
Silence
Questions