Cloud services:The democratization of ITDr. L.A. Plugge, WTR
January 26, 2010 - COMIT, Arnhem
The Cloud is a representation of the Internet…
SURF – ICT innovation by and for higher education and research
The Opte Project Mapping the internet in a single day
Januari 26, 20102
…that we are all connected to…
SURF – ICT innovation by and for higher education and research Januari 26, 20103
…to enjoy an increasing number of Services…
SURF – ICT innovation by and for higher education and research Januari 26, 20104
… provided by suppliers in the cloud.
SURF – ICT innovation by and for higher education and research Januari 26, 20105
Hence the name:
Cloud Services.
Which ‘simply’ means:Delivering IT Capability
through the cloud.
SURF – ICT innovation by and for higher education and research
It can be:• Software (SaaS)• Platform (PaaS)• Infrastructure (IaaS)
Characteristics:• On demand• Scalable• Elastic
Januari 26, 20106
Levels of IT Capability – simple to demand…
SURF – ICT innovation by and for higher education and research Januari 26, 20107
…not so simple to deliver…
SURF – ICT innovation by and for higher education and research
Cisco Unified Service Delivery for IaaS
Januari 26, 20108
Cloud services are interesting, because your own IT is:
• not really 24x7
• expensive
• time consuming
• rigid
• increasingly complex and brittle
• doesn’t meet increasing performance demands
• lacking sufficient expertise
• has difficulty keeping up with IT innovation
• not what the users expect
SURF – ICT innovation by and for higher education and research Januari 26, 20109
Cloud Servicesis a
Paradigm Shift
Cf.
Production,Distribution,
Provisioning of Electricity
SURF – ICT innovation by and for higher education and research Januari 26, 201010
Regional Monopoly (PZEM, PLEM, PEM, etc)
Towards market forces
SURF – ICT innovation by and for higher education and research
Production Distribution Provisioning Client
OxxioElectrabelGreenchoiceNed. Energie Mij.E-ONDong Energy…
Tennet&
Local?
Januari 26, 201011
GoogleMicrosoftYahooAmazonForce.comSun…
University IT centers
Towards market forces
SURF – ICT innovation by and for higher education and research
Production Distribution Provisioning Client
InternetSURFnet
LocalPrivate
?
Januari 26, 201012
Cloud Servicesare
Disruptive
SURF – ICT innovation by and for higher education and research
It’s easy tomiss the boat
Cf.
Digital Equipment Corp
Januari 26, 201013
SURF – ICT innovation by and for higher education and research14
Digital Equipment CorpSuccessful in mini computers
DEC PDP-12, 1969.
Prijs $27,900.
Applications:
Psychology (o.a. Statistical analysis)
Chemistry
Patient monitoring
Industrial tests
En last but not least Zork.
Januari 26, 2010
SURF – ICT innovation by and for higher education and research15
DEC’s PC effort didn’t catch on.It was based on mini users’ demands
Januari 26, 2010
300 Professional series 1979
DCF-11 chipset (325/350) - Harris J-11 chipset (380)
13.33 MHz. (325 - 350), 15 MHz. (380)
MMU and FPA (belong to the DCF-11 chipset)
Memory 256 KB (up to 1 MB)
Graphics 1024 x 256 dots.
Video output, Keyboard, Printer output
325: 2 x 5.25 400 KB FDD
P/OS, RT-11,, Venix
$8,000 and up
Apple had a clean slatefrom Apple I to Apple II, etc.
Januari 26, 201016
SURF – ICT innovation by and for higher education and research
Apple I 1976
Home ComputerApril 1977
Integer Basic
Full-stroke keyboard - only uppercase lettersMOS 65021 MHz4 KB (64 KB max.)12 KB (Monitor + Integer Basic + 'sweet 16' mini-assembler )40 x 24 / 80 x 24 (with 80 columns card)
40 x 40-48 (16 colors), 280 x 192 (4 and later 6 colors)one channelVideo out (composite), 8 expansion slots, Tape recorder, Paddles
$1298
$666.66
DEC fell apart and was eaten
Januari 26, 201017
SURF – ICT innovation by and for higher education and research
CompaqHewlett-Packard
What is the CIO’s reaction to cloud services?
• Who is in control?
• Where are the servers doing the computing?
• Where are my data stored?
• How are my data managed?
• How is security organized?
• What happens when a service fails?
• What service levels can I choose from?
• What are the service limitations?
• How is continuity guaranteed?
Januari 26, 201018
SURF – ICT innovation by and for higher education and research
Cloud services are a big RISK!
Cf. Drue Reeves response(Burton Group Data Center Strategies)
Januari 26, 201019
SURF – ICT innovation by and for higher education and research
My reponse
Januari 26, 201020
SURF – ICT innovation by and for higher education and research
≠
Cloud services users are looking for
• Freedom to choose
• Low costs
• Functionality
• Accessibility
• Reasonably high reliability
• Reasonably assurance of security
Januari 26, 201021
SURF – ICT innovation by and for higher education and research
They care less about:• What platform is used• What hardware is used• How things are organized• Etc.
Consider this
Central facilities
• Student PC’s
• Calender
• Storage
• Collaboration software
• No synch
• No Chat
• We know what’s best
Private facilities
• They have their own laptop
• They have their own account
• Choose
• Plenty
• Can get it anywhere
• Sync anything
• They use it all the time
• I decide (own risk)
Januari 26, 201022
SURF – ICT innovation by and for higher education and research
It is time to rethinkwhich services
an educational institution should provide
Januari 26, 201023
SURF – ICT innovation by and for higher education and research
A postal office?An internet access provider?
A computer dealer?A software dealer?
In the 90’s many of these services were scarce.
But not anymore!
Sure, we can think of many other cloudsto keep the IT-department in control
Januari 26, 201024
SURF – ICT innovation by and for higher education and research
PublicCloud
PrivateCloud
HybridCloud
InternalCloud
ExternalCloud
Some X-cloudI didn’t think of
But Cloud Services is mainlyabout letting some services and customers go!
Januari 26, 201025
SURF – ICT innovation by and for higher education and research
MakeOutsource
Partner Contract
mission critical
contextcore
supporting
I willHelp myself!
CloudServices
Prepare your IT organization:
• for a shift in focus− Service production decreases;− Service coordination increases;− Information infrastructure importance increases;− more flexible / agile IT.
• shift in expertise− less development and production;− more expertise on core business needs;− more architectural (information integration) expertise;− more market expertise.
• shift toward cooperation with peer institutions− demand aggregation;− IT (energy) cost reduction.
Januari 26, 201026
SURF – ICT innovation by and for higher education and research
Don’t underestimate these mammals
Januari 26, 201027
SURF – ICT innovation by and for higher education and research
Or you become obsolete
Remember, they can choose with their feet!
Januari 26, 201028
SURF – ICT innovation by and for higher education and research
SURF – ICT innovation by and for higher education and research
Leo Plugge
www.surf.nl/wtr
Shoot!
Januari 26, 201029