PowerPoint Presentation
Citizen Relationship Management
Providing Superior Service to your Citizens
1Applications for Local Government
Citizen Web Portal Citizen Requests
FMS II2Citizen PortalPet Parents are able to:Apply for or renew a new Pet LicenseAttach supporting documentation that needs to accompany the application (proof of rabies vaccination, spay\neuter certificate)Ask questions using the built-in message center (all communication is automatically logged in CRM)Pay for a Pet License
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Back Office Review & ProcessingStaff are able to:Communicate with citizens using the built-in message centerReview all applications that are submitted via the Citizen PortalReceive payment (if not paid through the portal)Automate the renewal process based on expiration date of license
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ReportingInquiries/ViewsAdvanced Find Allows a user to quickly search the entire database by typing in a keyword. FTG will return the results that match the search.SQL Server Reporting ServicesDashboard
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Better Citizen Service Improved Efficiency Greater Productivity
Contact us to learn more: 1-800-237-0028
www.FastTrackGov.com
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