User confirms acceptence of Privacy Policy and T&Cs
chatBot Start(user opens bot interface)
Triage(user selects from four options)
General EnquiriesKeyword Text Input
Progress CoachMultiple Choice Menu
Induction WeekMultiple Choice Menu
Health and WellbeingMultiple Choice Menu
Optional ModuleMultiple Choice
ExtensionsMultiple Choice
ExamsMultiple Choice
Add+VantageMultiple Choice
Complaints / AppealsMultiple Choice
Building InformationMultiple Choice
Exam ResultsMultiple Choice
LibraryMultiple Choice
Book Collection (P1/2)Multiple Choice
Book Collection (P2/2)Multiple Choice
Centre for Global EngagementMultiple Choice
Enterprise / BusinessMultiple Choice
Flying StartMultiple Choice
Sprituality and FaithMultiple Choice
Religion and SpiritualityMultiple Choice
Bullying and HarrassmentMultiple Choice
Find a ComputerMultiple Choice
City Health InformationMultiple Choice
DeferralsMultiple Choice
AttendenceMultiple Choice
TimetablingMultiple Choice
AssessmentMultiple Choice
Is There Anything Else?Multiple Choice
General Enquiries (Two)Text Input
Is There Anything Else?Multiple Choice
Pass to Human AdvisorMultiple Choice
Enter Phone NumberText Input
Enter Student IDText Input
Additional InformationText Input
Confirm SubmissionButton
Rate User Experience5 Star Rating
EXIT chatBotSession Closes
Is There Anything Else?Multiple Choice
Optional ModuleMultiple Choice
ExtensionsMultiple Choice
ExamsMultiple Choice
Add+VantageMultiple Choice
Complaints / AppealsMultiple Choice
Building InformationMultiple Choice
Exam ResultsMultiple Choice
LibraryMultiple Choice
Book Collection (P1/2)Multiple Choice
Book Collection (P2/2)Multiple Choice
Centre for Global EngagementMultiple Choice
Enterprise / BusinessMultiple Choice
Flying StartMultiple Choice
Sprituality and FaithMultiple Choice
Religion and SpiritualityMultiple Choice
Bullying and HarrassmentMultiple Choice
Find a ComputerMultiple Choice
City Health InformationMultiple Choice
DeferralsMultiple Choice
AttendenceMultiple Choice
TimetablingMultiple Choice
AssessmentMultiple Choice
YES
NOYES
NO “HELP ME”
“HELP ME”“HELP ME”
Faculty of Business and LawchatBot Process Flow Diagram
V1.0 September 2018
PG Drop In SessionsInformation Step
PG Booking LinkInformation Step
If call-back steps are completed. Email with details sent to SEC for call
back between 08:00 and 22:00
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