Certificate from Faculty Mentor
This is to certify that the Project Report titled Operations and Logistics at Nippon Express is a
bonafide work carried out by Manas Mittal of PGDM (2014-16) Batch of Fortune Institute of
International Business, Delhi as a fulfillment of PGDM Programme.
He has worked under my guidance and satisfactorily completed his project work.
Dr. Nimit Gupta.
Declaration by the Student
I, hereby, declare that the work presented in this report, entitled “Operation and Logistics at
Nippon Express” in fulfillment of the requirements for PGDM Programme, submitted to
Fortune Institute of International Business, Delhi is an authentic record of my own work and
is free from any type of plagiarism, carried out under the supervision of my Faculty Mentor.
I also declare that the work embodied in the present report
(i) is my original work and has not been copied from any source, and
(ii) Has not been submitted for any other Degree or Diploma of any university/Institution.
Manas Mittal
Roll No. 77
Acknowledgement
I feel great pleasure for the completion of this project. At the very outset I would express my
sincere thanks and deep sense of gratitude to personnel who helped me to accomplish this
project successfully.
I take the opportunity to express my deep sense of gratitude to my company mentor
Mr. RAVINDER RATHORE for giving me this privilege of working under him and
completing this study. I would also like to thank Mr. SHREE JEET who helped me during
this project directly and indirectly.
I am thankful to my faculty mentor Dr. NIMIT GUPTA for his guidance and constant
supervision as well as for providing necessary information regarding the project and also for
their support in completing the project.
It is my proud privilege to express my deep sense of appreciation and gratitude to my parents
and family members for their support and cooperation in the course of the project either
directly or indirectly by providing their time and valuable contribution
Manas Mittal
Executive Summary
Logistics industry in India is an industry that has not achieved its much deserved attention or
recognition. It is an area that is ripe with potential and yet the resources are far from complete
utilizations. There is however a huge demand for logistic services in India especially with the
growth of the Indian economy along with the influx of new companies in sectors that was
otherwise unknown. Estimated at a value of $14 billion US dollars this industry is slated for
another 9% to 10% growth in the years to come.
Nippon Express Company, Ltd., was established in 1937 in line with the Nippon Tsu-un
Kaisha Law as a semi-government transportation enterprise. The Company was created by
pooling the assets of Kokusai Tsu-un KK (International Express Co., Ltd.), which
consolidated many of the nation's small-scale rail transport companies, and six other
competitors, with additional funding from the Japanese government. . In 1950, under the
Express Business Act and the Commercial Law Act, the company was relaunched as a private
concern. Since that time, Nippon Express has expanded and developed its business in tandem
with the Japanese economy as a whole.
This study focuses on documenting the chain of operational activities taking place which will
provide an operational guidance and procedures to the employees at various department in
NIPPON EXPRESS.
The project commenced with an initial task to grab the basic knowledge of the company.
After that know the process of import forwarding, custom clearance, documents required and
process of export forwarding.
This manual lists the all the tasks that are essential for their business success, how to do these
tasks, and who is responsible for the tasks.
Most of the information was gathered in face to face interaction with employees and
concerned persons, which helped in getting an insight of the operation procedure of the
company.
I
Table of Contents
S.No Chapter No. Contents Page No.
From - To
1. …………………… Title Page ……………….
2. …………………… Company Certificate ………………..
3. …………………… Faculty Mentor Certificate ………………..
4. …………………… Declaration ……………….
5. …………………… Acknowledgement ………………..
6. …………………… Executive Summary I
7. …………………… Table of Contents / List of
Illustrations
III
8. Chapter-1 Introduction to the Sector/
Company
1-10
9. Chapter-2 Review of Literature 11-12
10 Chapter-3 Project Objectives 13
11 Chapter-4 Project Methodology Adopted 14
12 Chapter-5 Data Analysis & Interpretation /
Description of the Work
Performed
15-29
13 Chapter-6 Findings 30-31
14 Chapter-7 Recommendations 32
15 …………………… References 33
16 ………………….. Annexures
List of Illustrations
Figures
S.No Title of the Figure/Photograph Page No
Tables
III
S.No Title of the Table Page No
Chapter-1
Introduction
Chapter-2
Review of Literature
Chapter-3
Project Objectives
Chapter-4
Project Methodology Adopted
Chapter-5
Data Analysis & Interpretation / Description of
the Work Performed
Chapter-6
Findings
Chapter-7
Recommendations
References
Annexures