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Center For Information Technology Services
(CITS)
Plans, Projects, & Roadmaps for
FY2017 & Beyond
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Themes of New Strategic Plan Theme 1 - Health, Justice, and Social Impact
Objective: Deepen local engagement and expand global impact by providing health, legal, and social work services and programs
that promote social justice and reduce health disparities.
Theme 2 - Scholarship and Discovery
Objective: Harness the power of scholarship for discovery and innovation in the search for solutions to complex problems
impacting the human condition.
Theme 3 - Innovative Teaching and Learning
Objective: Design a contemporary teaching and learning environment to ensure that students receive education and training that
distinguishes them as professionals and leaders in society.
Theme 4 - Inclusive Excellence
Objective: Sustain an environment that recognizes and values each member of the University community, enabling members to
function at their highest potential to achieve their personal and professional goals.
Theme 5 - Partnership and Collaboration
Objective: Strengthen internal and external affiliations to leverage complementary expertise and purposes to maximize impact to
benefit the people of the State and society at large.
Theme 6 - Efficiency, Effectiveness, and Assessment
Objective: Institutionalize efficiency, effectiveness, and assessment to make more responsible and impactful use of University
resources.
Center for Information Technology Services (CITS)
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Summary of IT Stakeholders Initiatives
1. Microsoft Office 365
2. Federated Identity Management
3. Enhanced Financial Decision-Making and Reporting
4. Expanding Resources for Faculty Teaching and Learning Using Technology
5. Information Security Collaborative
6. Help Desk Integration and Support
7. Data Management Plan & Strategy
Center for Information Technology Services (CITS)
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Major Security & Compliance Initiatives
• PCI Com liance for 50 Merchant IDs across cam us – 6/30/17
• Resume IT assessments: ID Finder and Nessus for cam us
• OLA Recommendations/Follow u
– Co ier Data Destruction
– Publicly Accessible Systems
• Review new USM IT Security Standards for com liance
• Com lete DUO (Multi-factor Authentication) im lementation
for securing sensitive data
Center for Information Technology Services (CITS)
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Security & Compliance Timeline
Task Name 2016 2017 2018 2019
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
IT Security Assessments Ongoing
Campus Vulnerability Scans Ongoing
PCI Compliance (~50 Merchant ID's)
OLA/USM Audit Findings Resolution
Review USM IT Security Standards v4.0
UMB Collaborative Activities Ongoing
DUO Implementation
Sunapsis
PeopleSoft
Banner
"Other" Systems
Center for Information Technology Services (CITS)
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Major Enterprise Applications Initiatives • Re-evaluate LMS solution: Bb vs. other products (on premise vs. cloud solution)
• PeopleSoft Financial System Replacement with a Cloud solution
• Enterprise Analytics and reporting solution – Helio pilot
– CDW and Power BI pilot
– UMCP Data Warehouse solution
• Preparing Banner for XE
• Kuali-Coeus to the Cloud
• QuestionMark to the Cloud
• Archibus Upgrade
• MyMediasite campus planning and rollout
• Multi-factor (DUO) rollout for sensitive data users
• Academic Affairs Projects – Sunapsis (International Students/Scholars Visa management) integration and rollout
– Customer/Student Relationship Management and Recruitment
• HR modifications to accommodate new FLSA regulation changes
Center for Information Technology Services (CITS)
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Upgrade Timeline Plan For Enterprise Applications
Task Na e 2016 2017 2018 2019
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Evaluat LMS options (Cloud/on Pr mis )
R plac PS Financials with Cloud solution
Ent rpris Analytics/R porting solution
Pr par for Migration to XE
Migration to Kuali-Co us (Cloud syst m)
Qu stionMark to th Cloud
Archibus Upgrad
MyM diaSit planning and rollout
Multi-Factor for s nsitiv data us rs
AA - Sunapsis proj ct
AA - CRM
FLSA HR R gulation chang s
Maximus Upgrad
HRMS R plac m nt/Upgrad D cision
Center for Information Technology Services (CITS)
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Ill UNIVERSITYaf MARYLAND ~ Major Infrastructure Services Initiatives
• Office 365 – Include Schools: Implement Core Services
– Framework for SharePoint
– Nursing Migration to Campus Domain
• Upgrade IronPort
• Build Infrastructure for Facilities Management Building Monitoring System
• Replace UPS Infrastructure at 300 W Lex
• Replace HVAC in HS/HSL and put on emergency power
• Revamp Eduroam infrastructure
• Implementation of DR/VMware at 300 W Lex
• HVAC Assessment of aging equipment at 300 W. Lex
• AWS Contract: – Finalize UMB Contract
– Develop Networking Architecture and Deployment Plan
– Research Infrastructure as part of our Partnership w/UMCP (Including HPC)
• Standardize Virtual Linux and Management Tools
• Support Infrastructure for Enterprise, Web, Directory Services, and Security Initiatives
• Data Management Plan: we need to recommend where data should be stored
• Enhance the core research infrastructure
Center for Information Technology Services (CITS)
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Dept/School Unification Prep Server Integration
Central Administration
Public Safety
Law Social Work
HS/HSL Pharmacy
Dental
Nursing Medicine
In Progress
8/29/2016,
9/19/2016,
10/31/2016 Fall 2016
In Progress
10/10/2016
11/21/2016 Fall/Winter 2016
1/2/2016
Invitation Start
10/31/2016
12/12/2016 Winter 2016
1/23/2016
Unification Target Completion
Mid October 2016
Mid Nov 2016
End of Nov 2016
End of Jan 2.017
Spring 2017
Spring 2017
Major Identity Management Initiatives
• Unifi d Dir ctori s & O365 Start Dat
Ongoing
Ongoing October 2016
October 2016
November 2016
December 2016
February 2017
Spring 2017
Spring 2017
• F d rat d Id ntity Manag m nt Stak hold r Initiativ – Unified Directories (exce t SOM) constitutes Phase 2 of this roject
• Shibbol th 3.x upgrad – Native su ort for Multi-Factor Authentication (DUO)
– Peo leSoft to be integrated with Shibboleth and first a lication to require MFA
• R -archit cting Eduroam Auth ntication – Move away from [email protected] to Email Address (same as O365)
– Have an enter rise AD-authentication o tion for a lications & services (already being used by 5 a s/services)
Center for Information Technology Services (CITS)
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Major ID Management & Support Initiatives
• Helpdesk Integration and Support Stakeholder Initiative – Continue Service Desk rollout through schools and depts.
• Complete = CITS, SOP, SON, SOM – IS Dept
• Planning or Underway = SSW, SOD, SOL, SOM – Medical Education, SOM – Surgery, SOM – Dept of Medicine, SOM – Psychiatry, HSHSL, Facilities & Public Safety, FPI
– Expand use of Service Desk within CITS for requests for support/service traditionally captured in email/shadow systems
• Security & Compliance = Identity Finder notifications, Malware notifications, Remediation Tracking
• Datacomm = DNS/Firewall requests
• Web Development = [email protected] to route to NSD
• IT Helpdesk – Expanding coordination between other support groups via NSD
• Software Licensing Office – SAS: USM Site License w/new Products
– Electronic purchasing site – eliminate paper, improved reporting, order creation & status
– Evaluating new titles • Talking with UMCP about leveraging their site licenses
Center for Information Technology Services (CITS)
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Timeline for Major ID Management and Support Initiatives 2015 2016 2017 2018
Tasks Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Helpdesk Integration Stakeholder Initiative
Creation of IT Support Steering Committee
Design and implement common incident management
system - NSD
CITS, SOP, SON transition to NSD
SOM - IS Dept transition to NSD
SOL, SSW, SOM - Medical Education transition to
NSD
SOD, SOM - Surgery/Medicine/Psychiatry transition
to NSD
HSHSL, FPI transition to NSD
Unified Directories @ UMB
Design and implement Identity Manager system
Connect CITS OU in Campus Domain
Connect all OU's in Campus domain
Connect Law domain
Connect SSW domain
Connect HSHSL domain
Connect RX domain
Connect Dental domain
Connect Nursing OU (SON to join Campus domain)
Analyze process for creating Student OU in AD
domain(s)
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Timeline for Major ID Management and Support Initiatives
2015 2016 2017 2018
Tasks Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Office 365 - Email, Skype, OneDrive
Design and implement O365 architecture
Migrate CITS OU in Campus Domain
Migrate all OU's in Campus domain
Migrate Law domain
Migrate SSW domain
Migrate HSHSL domain
Migrate RX domain
Migrate Dental domain
Migrate Nursing OU (SON to join Campus
domain)
Analyze process for provisioning O365
accounts for Students
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Timeline for Major ID Management and Support Initiatives
Tasks
2015 2016 2017 2018
Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Federated Identity Mgt Stakeholder Initiative
Design and implement architecture
Connect Campus Forest (all domains)
Connect CICERO and CITI Training applications
Connect SOM Forest
Connect FPI Forest
Multi-Factor Authentication
Design and implement architecture (Shib 3.x)
Sunapsis (Visa Mgt)
eUMB
Banner
Other Major Projects
Expanding the use of UMID
Shibboleth 3.x upgrade
Re-architecting Eduroam authentication & architecture
Software Licensing - web app for department/school sales
Center for Information Technology Services (CITS)
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Major Networking & Communications Initiatives
• Internal Firewall Upgrade – Palo Alto
• Internal Intrusion Prevention System (IPS) and SSL Inspection
• Wireless Controllers and Access Points Upgrade (entire campus)
• Network Hub at 620 W. Lexington
– Upgrade Fiber Backbone and Relocate Redundant Campus Network Core
• UPS Upgrade at Howard Hall Network Hub
• Load Balancing Appliance Upgrade – F5
• VoIP Network Gateways Upgrade
• Azure and AWS – DNS, Firewall, IPS
• Enhancing Core Infrastructure for Internet Capacity and Internal Network Capacity
• Research Network
• HS/HSL Data Center Core Upgrade – 10G connectivity to servers and 20G connectivity to 300 W.
Lexington Street Facility
Center for Information Technology Services (CITS)
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Major Networking & Communications Initiatives - Timeline
Task Na e 2016 2017 2018
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Internal Firewall Upgrade - Palo Alto
Internal Intrusion Prevention System (IPS) and SSL
Inspection
Wireless Controllers and Access Points Upgrade (entire
campus)
Network Hub at 620 W. Lexington
UPS Upgrade at Howard Hall Network Hub
Load Balancing Appliance Upgrade - F5
VoIP Network Gateways Upgrade
Azure and AWS - DNS, Firewall, IPS
Enhancing Core Infrastructure for Internet & Internal
Network Capacity
Research Network
HSHSL Data Center Core Upgrade - 10G connectivity to
servers; 20G to 300 W.Lex
Center for Information Technology Services (CITS)
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Un ive rsity of Ma ry lan d Internet and lnternet2 Connectivity Current
Center for Information Technology Services (CITS)
UNIVERSITY of MARYLAND
University of Maryland Internet and lnternet2 Connectivity Future
Center for Information Technology Services (CITS)
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UMB Network Core (current)
Fiber Runs From other campus
Buildings
Fiber Runs From other campus
Buildin s
Howard Hall
SOM Core 2
Jumpers for Secondary Device Con ections (Many)
II CITS Core 2
11 CITS Core 1
Center for Information Technology Services (CITS)
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620 W est Lexingto n
SO Core 2
DI CITS Core 2
UMB Network Core Split (futu re)
Howard Hall
Fiber Fiber on Ter min t ion +------+-~ Pair Singlemode~~---.. Panel to 620
Jumpers for Seco dary Device Connections ( ny) and Core
Failover Co nection(s)
Jumpers for Secondary Device Connections (Many)
Fiber Runs From Other campus
Buildi gs
W . Lex
Fiber Fib r Termlna on Panel LO How rd Hall
Ter ml tron i------+--48 Pair Singlemode-+----+ Panel to 620
Jumpers for Seoondary Device Connections (Many) and Core
Failover Connection(s)
Jumpers for Seoondary Device Connections (Ma y)
Flber Runs From Other campus
Buildi
W . Lex
t ion
·111 OTS Core 1
Jumpers for Primary Device Connections (Many)
Center for Information Technology Services (CITS)
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Support of Research Activities
• Partner with other cam us entities in im lementing the
Com rehensive Research Data Management Plan and Strategy
– Build an Infrastructure for storing, managing, and accessing data
• Investigating Ways to Provide Secure, High-s eed Cloud
Services to Enhance Research Ca abilities and Provide Better
Platforms for Collaboration
– This may involve working with UMCP to leverage our artnershi
– Otherwise, UMB will ursue
Center for Information Technology Services (CITS)
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Custom Web Applications
• Build Applications to Support Research Groups (e.g., II Institute, Clinical Trials,
Research Integrity Office COI applications)
• Partner with Schools to Provide Support for Mission Objectives
• Partner with the Expanded Graduate School to Provide Needed Tools
• Develop Common Applications for Efficiency & Effectiveness
– PCI Compliant Credit Card Forms, Analytics, Invitations, Registrar Action Forms,
Training Forms
• Assist in Building New Community Engagement Applications and Maintain Those
Already Delivered
• Strategic Plan Initiatives Support
Center for Information Technology Services (CITS)
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Major Enterprise Training Initiatives
• Office 365
– Increase Variety of Media Used for Training/Support
– Develop a Means to Alert Users to New Features Available
• New Financials System
– Planning Change Management Initiative to Prepare Users
• Upgrades to Existing Training Resources
– Kuali-Coeus is Moving to a Cloud Version with Completely New Interface: all
training materials will need to be revised
– Clinical Trials Tracking System
Center for Information Technology Services (CITS)
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Ill UNIVERSITYaf MARYLAND ~ IT Communications
• Develop a Way to Take Advantage of Social Media – Especially for Student Related Communications
• Provide Ongoing Information About O365 – New Features
– Migration from Vibe to SharePoint
– Forms/Workflow Development
• Ensure the Campus is Aware of Cyber Threats – As Well As Tools to Fend Off Threats
• Develop IT Communications Plan (How we get our word out) – What Is Important to Know (e.g., Strategic Initiatives, Research Activity)
– The Best Ways to Reach Different Constituencies
• A News Feed
Center for Information Technology Services (CITS)
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Development Support
• Implementation of the latest version of the Advance system to provide
the best possible tools for identifying and engaging prospective donors
– Provide data analysis to identify new prospects through the use of internal
analytics and industry standard prospect rating systems.
– Use the system to track and manage the solicitation prospects.
• Move to a Cloud-based financial system (Blackbaud EDGE) for
Development activity to ensure access to essential information from the
field.
Center for Information Technology Services (CITS)
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Blackbaud Financial Edge
Move to Hosted Environment
Task Name
2016
June July August September October November December
Initial Vendor meeting, demonstrations and contract
review
Prepare file for testing transfer to Blackbaud
Test accessibility and security administration in hosted
environment
User Testing and Training
Final transfer to Blackbaud to implement
Post transition review
Center for Information Technology Services (CITS)