BROADBAND QOS REPORT
QUARTER 1 REPORT – 2018 Fixed Broadband
Mobile Data & Voice
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
DISCLAIMER
This study is published in accordance with Articles 3(b)(1), 3(c)(2), 3(c)(4) and Article 54 of
the Telecommunications Law. The purpose of this study is to monitor and benchmark
quality levels offered by Fixed Broadband Service Providers and Mobile Network Operators
in the Kingdom of Bahrain. This independent study was conducted while taking into
consideration the end-user experience by InfoVista Network Testing and does not
represent any views of the Telecommunications Regulatory Authority of the Kingdom of
Bahrain (“TRA”).
The data does not allow for direct comparisons to be made between each operator. It does
however provide a view of how the overall performance in the Kingdom has changed over
recent years. The data is derived from simulated tests placed on each network during the
period mentioned in the introductions section of the report, which presents how the services
performance varies. This document does not however constitute commercial, legal or other
advice however so described. The TRA excludes any warranty and, or liability, expressed
or implied, as to the quality, completeness, adequacy and accuracy of the information,
statements and statistics contained within this document. This document is a study and it
is a non-binding document. It has no legal effect. This document does not represent an
official position of the TRA, but is intended to stimulate debate in the part of stakeholders
and public. It does not prejudice the form or content of any future proposal by the TRA.
The TRA reserves the right to change and update the information, statements and statistics
provided in this document at its discretion and without prior notification and assumes no
obligation to update the document on the basis of suggestions, comments and/or queries
made by third parties.
The TRA assumes no responsibility for any consequences that may arise in the absence
of such changes and/or updates.
To the fullest extent permitted by law, neither the TRA or any of its officers however so
described or agents will assume responsibility and/or liability for any loss or damage,
including losses or damages such as loss of goodwill, income, profit or opportunity, or any
other claim of third parties, arising from or related to the use of the content of this document.
This publication or parts thereof may only be reproduced or copied with the prior written
permission from TRA.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
Table of Contents
1. INTRODUCTION ___________________________________________________________________ 5
2. EXECUTIVE SUMMARY ______________________________________________________________ 8
2.1 QUARTERLY HTTP DOWNLOAD RESULTS TREND ______________________________________ 8
2.2 QUARTERLY PING RESULTS TREND ________________________________________________ 9
2.3 BROWSING TREND ____________________________________________________________ 10
3. FIXED WIRE-LINE - BROADBAND INTERNET TESTING RESIDENTIAL SERVICES _____________________ 11
3.1 HTTP DOWNLOAD SPEED FOR WIRE-LINE RESIDENTIAL PACKAGES _____________________ 12
3.2 HTTP DOWNLOAD SPEED FOR HIGH SPEED RESIDENTIAL PACKAGES ____________________ 14
3.3 TIME TO FIRST BYTE FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES ____________________ 16
3.4 TIME TO FIRST BYTE FOR HIGH SPEED RESIDENTIAL PACKAGES ________________________ 18
3.5 PING TIME FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES ____________________________ 20
3.6 PING TIME FOR HIGH SEED RESIDENTIAL PACKAGES _________________________________ 22
3.7 FTP DOWNLOAD FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES _______________________ 24
3.8 FTP DOWNLOAD FOR HIGH SPEED RESIDENTIAL PACKAGES ___________________________ 26
3.9 FTP UPLOAD FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES __________________________ 28
3.10 FTP UPLOAD FOR HIGH SPEED RESIDENTIAL PACKAGES ______________________________ 30
3.11 TOP 5 WEBSITES BROWSING FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES _____________ 32
3.12 TOP 5 WEBSITES BROWSING FOR HIGH SPEED RESIDENTIAL PACKAGES _________________ 33
4. FIXED WIRE-LINE - BROADBAND INTERNET TESTING BUSINESS SERVICES ________________________ 34
4.1 HTTP DOWNLOAD SPEED FOR FIXED WIRE-LINE BUSINESS PACKAGES ___________________ 35
4.2 TIME TO FIRST BYTE FOR FIXED WIRE-LINE BUSINESS PACKAGES _______________________ 37
4.3 PING TIME FOR FIXED WIRE-LINE BUSINESS PACKAGES _______________________________ 39
4.4 FTP DOWNLOAD RATE FOR FIXED WIRE-LINE BUSINESS PACKAGES _____________________ 41
4.5 FTP UPLOAD RATE FOR FIXED WIRE-LINE BUSINESS PACKAGES ________________________ 43
4.6 TOP 5 WEBSITES FOR FIXED WIRE-LINE BUSINESS PACKAGES __________________________ 45
5. FIXED WIRLESS BROADBAND INTERNET TESTING - RESIDENTIAL SERVICES _____________________ 46
5.1 HTTP DOWNLOAD SPEED FOR WIRELESS RESIDENTIAL PACKAGES ______________________ 47
5.2 TIME TO FIRST BYTE FOR WIRELESS RESIDENTIAL PACKAGES __________________________ 49
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INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
5.3 PING TIME FOR WIRELESS RESIDENTIAL PACKAGES __________________________________ 51
5.4 FTP DOWNLOAD RATE FOR WIRELESS RESIDENTIAL PACKAGES ________________________ 53
5.5 FTP UPLOAD RATE FOR WIRELESS RESIDENTIAL PACKAGES ____________________________ 55
5.6 TOP 5 WEBSITES FOR WIRELESS RESIDENTIAL PACKAGES _____________________________ 57
2 5. STATIONARY MOBILE TESTING _____________________________________________________ 58
6.1 STATIONARY MOBILE DATA TESTING – HTTP _______________________________________ 59
6.2 STATIONARY MOBILE APPLICATION TESTING _______________________________________ 60
6.3 MOBILE VOICE AND SMS TESTING ________________________________________________ 63
7. ANNEX - Testing Lines package ______________________________________________________ 64
BROADBAND QOS REPORT – Q1 2018
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1. INTRODUCTION
MEASUREMENT METHOD OVERVIEW
The objective of measuring the performance of broadband and mobile internet is to facilitate clear
understanding by consumers of the service quality in the Bahraini market. TRA has implemented a
monitoring solution utilizing several probes across the Kingdom’s regions that are deployed to
simulate and collect samples of the customer experience. These probes conduct continuous tests
of various services in order to enable the measurement of service quality around the clock, thus
reflecting user experience for Internet Service Providers (ISPs) and Mobile Network Operators
(MNOs).
The test results are propagated to a backend server for analysis and reporting on a real time portal, making it possible to compare the performance of several internet and mobile service packages. Each testing location contains two testing probes, a fixed probe and a mobile probe. The fixed probe measures different internet packages from different ISPs for Broadband Internet Services, while the mobile probe measures MNO voice and data (internet) services from a stationary prospective to purely focus on the quality of each service offered. The Mobile probes simulates a customer experience from a stationary point of view for Mobile Services. The stationary Mobile Testing Results presented in this report should not be confused
with the results presented in the Annual QoS Mobile Audit Reports, which the Authority publishes on Annual basis after conducting a thorough Drive Test Audit benchmarking campaign across the kingdom. An overview of the technical solution deployed to collect these results is presented in Figure 1 below. The terms 'On-Net' and 'Off-Net' are used to describe different test types. For example, 'On-Net' is referred to when a call (or an internet use) originates from and terminates on a single Service provider’s network. 'Off-Net' is applied when the call (or internet use) is originated to reach a subscriber (or service) on a different network than the subscriber’s Service Provider network. This report is based on data collected between January 1st, 2018 and March 31st, 2018. The data has been averaged according to the hours of the day.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
Tested parameters that has been conducted, are:
HTTP Hypertext Transfer Protocol
FTP File Transfer Protocol
PING Packet Internet Groper
Time to First Byte Domain Name System
Social Media Applications Facebook, Twitter, YouTube
The Testing Lines package used are detailed in Annex 1 for the purpose of reference; these service packages have been selected to benchmark similar service offerings from the different operators in the market. For this test, the following scenario reflects the selection process that was performed on the carefully chosen packages: A customer in search of a provider for internet services approaches a telecom outlet retail shop and requests broadband internet service for his/her home. At this point he/she is not concerned by technology and only indicates that he/she would like a connection with a minimum download speed of 8Mbps. Depending on which service provider shop he/she is in, it is possible that the sales agent may propose any technology (ADSL, Fiber or LTE) to the consumer as long as it satisfies his/her requirement of 8mbps download speed as a minimum. Accordingly, testing results of the download speed of the different packages, irrespective of their technology, has been selected for the purpose of this benchmark.
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NOTICEABLE EVENTS FOR THIIS QUARTER
LTE Mobile network performance for HTTP in Q1 2018 24.54 Mbps has improved compared to the average speed observed in Q4 2017 22.35 Mbps.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
2. EXECUTIVE SUMMARY
Report provides a detailed analysis of various Key Performance Indicators of various ISP services
in Kingdom of Bahrain for first quarter of 2018. This section provides a results average trend for
some of the services over the past years.
2.1 QUARTERLY HTTP DOWNLOAD RESULTS TREND
Testing HTTP download speed depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on a server that is hosted on the provider's own network (On-Net). The graphs show trend of reported quarterly results average.
HTTP Download Rate - Fixed Wire-Line Fiber (On-Net) per Quarter Results Average
HTTP Download Rate – Wireless Residential (On-Net) per Quarter Results Average
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INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
PING TIME – Wireless Residential (On-Net) per Quarter Results Average
HTTP Download Rate – Mobile 4G (On-Net) per Quarter Results Average
2.2 QUARTERLY PING RESULTS TREND Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of
Bytes to a destination host and have them acknowledged. The higher the ping time represents
higher latency, therefore lower ping time results denotes better customer experience for internet
applications and websites response time.
PING TIME – Fixed Wire-Line Fiber (On-Net) per Quarter Results Average
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
PING TIME – Wireless Residential (On-Net) per Quarter Results Average
2.3 BROWSING TREND Test indicates the time it takes to load the page using a browser. The lower the time it takes to load the page indicates better customer browsing experience.
WEB BROWSING TIME per Quarter Results Average for all operators
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3.
3. FIXED WIRE-LINE - BROADBAND INTERNET
TESTING RESIDENTIAL SERVICES
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6.5
6.6
6.7
6.8
6.9
7
7.1
7.2
7.3
7.4
7.5
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Mb
ps
Time
HTTP Download Rate - Fixed Wire-Line ADSL Residential (On-Net)
Batelco ADSL Residential (8Mbps)
Etisalcom ADSL Residential (8Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco ADSL Residential (8Mbps) 7.35 7.38 7.39 7.40 7.39 7.40 7.40 7.39 7.39 7.39 7.39 7.40
Etisalcom ADSL Residential (8Mbps) 6.87 6.85 6.92 6.93 6.96 6.95 6.93 6.95 6.96 6.96 6.95 6.93
Industry Average 7.11 7.12 7.16 7.16 7.18 7.18 7.16 7.17 7.18 7.18 7.17 7.17
3 FIXED WIRE-LINE - BROADBAND INTERNET
TESTING for RESIDENTIAL SERVICES 3.1 HTTP DOWNLOAD SPEED FOR WIRE-LINE RESIDENTIAL PACKAGES
Testing HTTP download speed depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on a server that is hosted on the provider's own network (On-Net).
HTTP (On-Net) Download Speed - Chart View (Mbps)
HTTP (On-Net) Download Speed - Summary Table (Mbps)
HIGHLIGHT Results average for HTTP download speed of 7.16 Mbps has been noticed.
Higher HTTP download value indicates higher downlink internet speed.
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Mb
ps
Time
HTTP Download Rate - Fixed Wire-Line ADSL Residential (Off-Net)
Batelco ADSL Residential (8Mbps)
Etisalcom ADSL Residential (8Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco ADSL Residential (8Mbps) 5.61 5.65 5.70 5.78 5.74 5.74 5.66 5.55 5.40 5.43 5.41 5.54
Etisalcom ADSL Residential (8Mbps) 5.68 5.75 5.57 5.14 5.04 4.97 4.80 4.84 4.84 4.87 5.19 5.61
Results Average 5.64 5.70 5.64 5.46 5.39 5.35 5.23 5.20 5.12 5.15 5.30 5.57
HTTP download speed testing depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on an external network from the service provider’s own network (Off-Net).
HTTP (Off-Net) Download Speed - Chart View (Mbps)
HTTP (Off-Net) Download Speed - Summary Table (Mbps)
HIGHLIGHT Results Average HTTP download speed of 5.4 Mbps has been recorded.
Higher HTTP download value indicates higher downlink internet speed.
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Mb
ps
Time
HTTP Download Rate - Fixed Wire-Line Fiber (On-Net)
Batelco Fiber 100 MB
Batelco Fiber 25 MB
Batelco Fiber 8 MB
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco Fiber 8 MB 8.88 8.95 8.81 8.91 8.87 8.79 8.88 8.85 8.82 8.83 8.77 8.70
Batelco Fiber 25 MB 22.06 22.19 22.14 24.58 22.16 22.19 22.19 24.64 22.11 24.56 23.30 23.29
Batelco Fiber 100 MB 90.18 89.08 88.58 87.71 88.27 88.65 88.61 89.01 88.67 88.33 89.17 87.49
3.2 HTTP DOWNLOAD SPEED FOR HIGH SPEED RESIDENTIAL PACKAGES
Testing HTTP download speed depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on a server that is hosted on the provider's own network (On-Net).
HTTP (On-Net) Download Speed - Chart View (Mbps)
HTTP (On-Net) Download Speed - Summary Table (Mbps)
HIGHLIGHT
Average HTTP download speed for the 8 Mbps package is 8.84, 25 Mbps
package is 22.95 Mbps while for the 100Mbps package it has been recorded as
88.64 Mbps. Higher HTTP download value indicates higher downlink internet speed.
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5
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20
25
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Mb
ps
Time
HTTP Download Rate - Fixed Wire-Line Fiber (Off-Net)
Batelco Fiber 100 MB
Batelco Fiber 25 MB
Batelco Fiber 8 MB
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco Fiber 8 MB 9.53 9.38 9.35 9.44 9.45 9.85 9.43 9.36 9.02 9.07 9.10 9.31
Batelco Fiber 25 MB 18.48 18.42 18.57 18.74 18.63 18.64 18.37 18.23 17.65 17.89 17.53 18.14
Batelco Fiber 100 MB 23.15 23.66 23.33 23.57 23.62 23.30 23.20 22.90 22.01 22.16 22.21 23.06
HTTP download speed testing depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on an external network from the service provider’s own network (Off-Net).
HTTP (Off-Net) Download Speed - Chart View (Mbps)
HTTP (Off-Net) Download Speed - Summary Table (Mbps)
.
HIGHLIGHT
Average HTTP download speed for the 8 Mbps package is 9.35 Mbps, 25Mbps
package is 18.27 Mbps; while for the 100Mbps package it has been recorded as
23.01 Mbps. Higher HTTP download value indicates higher downlink internet speed.
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370
380
390
400
410
420
430
440
450
460
470
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
ms
Time
Time to First Byte - Fixed Wire-Line ADSL Residential (On-Net)
Batelco ADSL Residential (8Mbps)
Etisalcom ADSL Residential (8Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco ADSL Residential (8Mbps) 419.38 430.87 451.68 444.63 431.05 456.84 441.52 420.57 458.79 447.48 449.89 463.12
Etisalcom ADSL Residential (8Mbps) 406.17 449.46 435.51 441.49 427.17 442.37 439.55 422.91 435.35 414.82 440.75 423.85
Results Average 412.77 440.17 443.60 443.06 429.11 449.61 440.53 421.74 447.07 431.15 445.32 443.48
3.3 TIME TO FIRST BYTE FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES
The Time to First Byte test records the time taken (in milliseconds) to resolve a fully qualified
domain name into a corresponding IP address till the HTTP page starts downloading. The DNS
servers used for the query in this section is located within the provider’s own network (On-Net).
Time to First Byte (On-Net) Chart View (milliseconds)
Time to First Byte (On-Net) Table View (milliseconds)
HIGHLIGHT The Results Average Time to First Byte is 437.3 milliseconds.
The lower the Time to First Byte, the better the customer browsing experience
in loading web pages.
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400
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600
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ms
Time
Time to First Byte - Fixed Wire-Line ADSL Residential (Off-Net)
Batelco ADSL Residential (8Mbps)
Etisalcom ADSL Residential (8Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco ADSL Residential (8Mbps) 511.01 570.08 529.16 533.37 552.47 513.14 516.55 539.56 537.41 554.63 552.01 546.11
Etisalcom ADSL Residential (8Mbps) 458.13 488.70 492.81 470.94 517.34 476.14 482.64 470.92 476.65 502.78 503.80 519.65
Results Average 484.57 529.39 510.99 502.15 534.90 494.64 499.60 505.24 507.03 528.70 527.91 532.88
The Time to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located outside the provider’s network from the service provider’s own network (Off-Net).
Time to First Byte (Off-Net) Chart View (milliseconds)
Time to First Byte (Off-Net) Table View (milliseconds)
HIGHLIGHT The Results average of Time to First Byte is 513.2 milliseconds.
The lower the Time to First Byte, the better the customer browsing experience in
loading web pages
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Mb
ps
Time
Time to First Byte - Fixed Wire-Line Fiber (On-Net)
Batelco Fiber 100 MB
Batelco Fiber 25 MB
Batelco Fiber 8 MB
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco Fiber 8 MB 410.09 409.22 404.00 425.44 417.09 429.09 418.20 396.72 418.34 406.75 420.73 396.98
Batelco Fiber 25 MB 364.81 396.72 398.48 435.02 415.71 430.76 407.96 398.83 413.15 410.69 408.37 391.38
Batelco Fiber 100 MB 422.31 420.19 440.38 450.32 399.16 450.14 444.54 424.52 440.04 417.89 441.90 430.07
3.4 TIME TO FIRST BYTE FOR HIGH SPEED RESIDENTIAL PACKAGES
The Time to First Byte test records the time taken (in milliseconds) to resolve a fully qualified
domain name into a corresponding IP address till the HTTP page starts downloading. The DNS
servers used for the query in this section is located within the provider’s own network (On-Net).
Time to First Byte (On-Net) Chart View (milliseconds)
Time to First Byte (On-Net) Table View (milliseconds)
HIGHLIGHT
The average Time to First Byte for the 8 Mbps package is 412.7 milliseconds, 25
Mbps package is 405.1 milliseconds; while for the 100Mbps package is 431.8
milliseconds.
The lower the Time to First Byte, the better the customer browsing experience
in loading web pages.
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100
200
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600
700
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ms
Time
Time to First Byte - Fixed Wire-Line Fiber (Off-Net)
Batelco Fiber 100 MB
Batelco Fiber 25 MB
Batelco Fiber 8 MB
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco Fiber 8 MB 448.06 439.48 445.11 474.14 419.21 414.11 449.42 431.70 449.03 426.15 455.19 424.81
Batelco Fiber 25 MB 541.28 528.33 526.70 523.91 532.97 528.39 555.30 538.94 514.78 583.85 549.08 563.98
Batelco Fiber 100 MB 400.80 409.05 420.12 429.63 427.20 443.36 436.67 432.25 418.64 428.90 437.45 435.31
The Time to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located outside the provider’s network from the service provider’s own network (Off-Net).
Time to First Byte (Off-Net) Chart View (milliseconds)
Time to First Byte (Off-Net) Table View (milliseconds)
HIGHLIGHT
The Average Time to First Byte for the 8 Mbps package is 440, 25 Mbps package is
541 milliseconds; while for the 100Mbps package it is 427 milliseconds.
The lower the Time to First Byte, the better the customer browsing experience in
loading web pages.
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5
10
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20
25
30
35
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ms
Time
PING TIME- Fixed Wire-Line ADSL Residential (On-Net)
Batelco ADSL Residential (8Mbps)
Etisalcom ADSL Residential (8Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco ADSL Residential (8Mbps) 25.01 25.11 25.53 24.94 25.52 24.96 25.18 25.14 25.50 25.61 25.06 25.54
Etisalcom ADSL Residential (8Mbps) 22.62 28.82 23.08 22.56 22.86 22.89 22.93 23.37 22.61 23.63 23.20 22.70
Results Average 23.81 26.96 24.30 23.75 24.19 23.92 24.06 24.25 24.05 24.62 24.13 24.12
3.5 PING TIME FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES
Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of
Bytes to a destination host and have them acknowledged. The ping test has been performed by
sending five (5) packets of 32 bytes each to a server located within the provider’s own network
(On-Net), and measuring the response time. The higher the ping time represents higher latency,
therefore lower ping time results denotes better customer experience for internet applications and
websites response time.
Ping Time (On-Net) Chart View (milliseconds)
Ping Time (On-Net) Table View (milliseconds)
HIGHLIGHT The Results average Latency is at 24.34 milliseconds.
The lower the value of the ping time, the better is the network quality that will
provide a higher customer experience.
BROADBAND QOS REPORT – Q1 2018
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43
44
45
46
47
48
49
50
51
52
53
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ms
Time
PING TIME- Fixed Wire-Line ADSL Residential (Off-Net)
Batelco ADSL Residential (8Mbps)
Etisalcom ADSL Residential (8Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco ADSL Residential (8Mbps) 49.95 47.66 47.99 49.21 49.78 52.30 49.90 50.39 48.91 48.85 48.12 49.62
Etisalcom ADSL Residential (8Mbps) 47.26 48.78 49.91 48.26 48.20 49.40 50.31 50.06 49.26 47.50 46.73 48.22
Results Average 48.60 48.22 48.95 48.74 48.99 50.85 50.10 50.23 49.09 48.18 47.42 48.92
Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of
Bytes to a destination host and have them acknowledged. The ping test has been performed by
sending five (5) packets of 32 bytes each to a server located outside the provider’s own network
(Off-Net), and measuring the response time. The higher the ping time represents higher latency,
so lower ping time denotes better customer experience for internet applications and websites
response time.
Ping Time (Off-Net) Chart View (milliseconds)
Ping Time (Off-Net) Table View (milliseconds)
HIGHLIGHT The Results Average Latency is at 49.02 milliseconds.
The lower the value of the ping time, the better is the network quality that will
provide a higher customer experience.
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5.2
5.4
5.6
5.8
6
6.2
6.4
6.6
6.8
7
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
ms
Time
PING TIME- Fixed Wire-Line Fiber (On-Net)
Batelco Fiber 100 MB
Batelco Fiber 25 MB
Batelco Fiber 8 MB
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco Fiber 8 MB 6.56 6.56 6.40 6.38 6.33 6.57 6.39 6.70 6.37 6.13 6.42 6.27
Batelco Fiber 25 MB 6.77 6.78 6.47 6.24 6.30 6.67 6.84 6.67 6.41 6.62 6.48 6.53
Batelco Fiber 100 MB 6.26 6.12 6.20 5.96 5.99 6.21 5.77 6.13 6.07 5.92 6.02 6.41
3.6 PING TIME FOR HIGH SEED RESIDENTIAL PACKAGES
Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of
Bytes to a destination host and have them acknowledged. The ping test has been performed by
sending five (5) packets of 32 bytes each to a server located within the provider’s own network
(On-Net), and measuring the response time. The higher the ping time represents higher latency, so
lower ping time denotes better customer experience for internet applications and websites
response time.
Ping Time (On-Net) Chart View (milliseconds)
Ping Time Table View (milliseconds)
HIGHLIGHT
The Average Latency for the 8 Mbps is 6.4 milliseconds, 25Mbps is 6.6
milliseconds and the 100 Mbps package is 6.1 milliseconds.
The lower the value of the ping time, the better is the network quality that will
provide a higher customer experience.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
5
10
15
20
25
30
35
40
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
ms
Time
PING TIME- Fixed Wire-Line Fiber (Off-Net)
Batelco Fiber 100 MB
Batelco Fiber 25 MB
Batelco Fiber 8 MB
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco Fiber 8 MB 30.20 28.14 30.04 31.49 30.72 35.25 33.45 35.20 32.13 31.35 31.47 31.67
Batelco Fiber 25 MB 29.93 28.69 29.15 30.47 29.65 30.85 30.50 31.20 30.42 29.61 29.62 30.14
Batelco Fiber 100 MB 29.57 27.54 29.47 31.20 30.80 31.60 31.54 30.64 29.52 29.34 29.56 29.90
Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of
Bytes to a destination host and have them acknowledged. The ping test has been performed by
sending five (5) packets of 32 bytes each to a server located outside the provider’s own network
(Off-Net), and measuring the response time. The higher the ping time represents higher latency,
so lower ping time denotes better customer experience for internet applications and websites
response time.
Ping Time (Off-Net) Chart View (milliseconds)
Ping Time (Off-Net) Table View (milliseconds)
HIGHLIGHT
The Average Latency for the 8 Mbps package is 31.8 milliseconds,
25Mbps package is 30 milliseconds and for the 100 Mbps package is 30.1
milliseconds.
The lower the value of the ping time, the better is the network quality that will
provide a higher customer experience.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
5.8
5.9
6
6.1
6.2
6.3
6.4
6.5
6.6
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Download Rate- Fixed Wire-Line ADSL Residential (On-Net)
Batelco ADSL Residential (8Mbps)
Etisalcom ADSL Residential (8Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco ADSL Residential (8Mbps) 6.47 6.29 6.23 6.23 6.24 6.27 6.24 6.29 6.25 6.27 6.26 6.24
Etisalcom ADSL Residential (8Mbps) 6.10 6.04 6.09 6.10 6.08 6.08 6.06 6.10 6.07 6.10 6.06 6.06
Results Average 6.28 6.17 6.16 6.17 6.16 6.18 6.15 6.19 6.16 6.18 6.16 6.15
3.7 FTP DOWNLOAD FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between
computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on
two communications channels between client and server: a command channel for controlling the
conversation and a data channel for transmitting file content. Clients initiate conversations with
servers by requesting to download a file. Using FTP, a client can download a file on a server
provided by the operator (On-Net).
FTP Download Rate (On-Net) Chart View (Mbps)
FTP Download Rate (On-Net) Table View (Mbps)
HIGHLIGHT The Results Average FTP Download Rate is 6.2 Mbps.
Higher FTP download value indicates higher file download speed from the
server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
0.2
0.4
0.6
0.8
1
1.2
1.4
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Download Rate- Fixed Wire-Line ADSL Residential (Off-Net)
Batelco ADSL Residential (8Mbps)
Etisalcom ADSL Residential (8Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco ADSL Residential (8Mbps) 1.14 1.13 1.10 1.09 1.08 1.05 1.08 1.06 1.03 1.05 1.06 1.11
Etisalcom ADSL Residential (8Mbps) 1.26 1.21 1.19 0.97 0.86 0.85 0.76 0.79 0.84 0.85 1.09 1.22
Results Average 1.20 1.17 1.15 1.03 0.97 0.95 0.92 0.93 0.93 0.95 1.08 1.16
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between
computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on
two communications channels between client and server: a command channel for controlling the
conversation and a data channel for transmitting file content. Clients initiate conversations with
servers by requesting to download a file. Using FTP, a client can download a file on a server (Off-
Net).
FTP Download Rate (Off-Net) Chart View (Mbps)
FTP Download Rate (Off-Net) Table View (Mbps)
HIGHLIGHT The Results Average FTP Download Rate is 1 Mbps.
Higher FTP download value indicates higher file download speed from the
server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
10
20
30
40
50
60
70
80
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Download Rate- Fixed Wire-Line Fiber (On-Net)
Batelco Fiber 100 MB
Batelco Fiber 25 MB
Batelco Fiber 8 MB
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco Fiber 8 MB 7.76 8.58 7.30 7.72 7.95 5.50 7.73 7.66 7.14 7.32 7.60 7.45
Batelco Fiber 25 MB 20.29 20.18 20.09 20.23 19.95 20.03 20.07 20.49 19.86 20.38 20.13 20.31
Batelco Fiber 100 MB 72.77 72.52 71.42 71.53 71.08 72.24 71.29 71.30 71.10 70.95 70.95 70.74
3.8 FTP DOWNLOAD FOR HIGH SPEED RESIDENTIAL PACKAGES
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between
computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on
two communications channels between client and server: a command channel for controlling the
conversation and a data channel for transmitting file content. Clients initiate conversations with
servers by requesting to download a file. Using FTP, a client can upload a file on a server provided
by the operator (On-Net).
FTP Download Rate (On-Net) Chart View (Mbps)
FTP Download Rate (On-Net) Table View (Mbps)
HIGHLIGHT
The Results Average FTP Download Rate for 8 Mbps Package is 7.5 Mbps,
25 Mbps package is 20.2 Mbps and 100 Mbps package is 71.5 Mbps.
Higher FTP download value indicates higher file download speed from the
server.
that will provide a higher customer experience.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
0.5
1
1.5
2
2.5
3
3.5
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Download Rate- Fixed Wire-Line Fiber (Off-Net)
Batelco Fiber 100 MB
Batelco Fiber 25 MB
Batelco Fiber 8 MB
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco Fiber 8 MB 1.81 1.83 1.77 1.82 1.75 1.86 1.83 1.72 1.74 1.68 1.74 1.74
Batelco Fiber 25 MB 2.85 2.88 2.87 2.88 2.87 2.84 2.83 2.85 2.84 2.82 2.81 2.86
Batelco Fiber 100 MB 1.77 1.76 1.74 1.75 1.75 1.74 1.75 1.72 1.70 1.67 1.69 1.73
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between
computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on
two communications channels between client and server: a command channel for controlling the
conversation and a data channel for transmitting file content. Clients initiate conversations with
servers by requesting to download a file. Using FTP, a client can download a file on a server (Off-
Net).
FTP Download Rate (Off-Net) Chart View (Mbps)
FTP Download Rate (Off-Net) Table View (Mbps)
HIGHLIGHT
The Results Average FTP Download Rate for 8 Mbps Package is 1.8 Mbps,
25 Mbps package is 2.85 Mbps and 100 Mbps package is 1.73 Mbps.
Higher FTP download value indicates higher file download speed from the
server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0.93
0.94
0.95
0.96
0.97
0.98
0.99
1
1.01
1.02
1.03
1.04
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Upload Rate- Fixed Wire-Line ADSL Residential (On-Net)
Batelco ADSL Residential (8Mbps)
Etisalcom ADSL Residential (8Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco ADSL Residential (8Mbps) 1.03 1.03 1.02 1.02 1.03 1.02 1.02 1.03 1.02 1.02 1.02 1.02
Etisalcom ADSL Residential (8Mbps) 0.97 0.97 0.98 0.98 0.97 0.97 0.98 0.98 0.98 0.97 0.98 0.97
Results Average 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00 1.00
3.9 FTP UPLOAD FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between
computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on
two communications channels between client and server: a command channel for controlling the
conversation and a data channel for transmitting file content. Clients initiate conversations with
servers by requesting to download a file. Using FTP, a client can upload a file on a server provided
by the operator (On-Net).
FTP Upload Rate (On-Net) Chart View (Mbps)
FTP Upload Rate (On-Net) Table View (Mbps)
HIGHLIGHT
The Results Average FTP Upload Rate is 1 Mbps.
Higher FTP upload value indicates higher file upload speed from the device to
server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
1
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Upload Rate- Fixed Wire-Line ADSL Residential (Off-Net)
Batelco ADSL Residential (8Mbps)
Etisalcom ADSL Residential (8Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco ADSL Residential (8Mbps) 0.92 0.92 0.91 0.91 0.91 0.91 0.91 0.91 0.91 0.91 0.91 0.91
Etisalcom ADSL Residential (8Mbps) 0.73 0.70 0.71 0.70 0.71 0.71 0.71 0.70 0.70 0.70 0.70 0.71
Results Average 0.83 0.81 0.81 0.81 0.81 0.81 0.81 0.81 0.80 0.80 0.81 0.81
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between
computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on
two communications channels between client and server: a command channel for controlling the
conversation and a data channel for transmitting file content. Clients initiate conversations with
servers by requesting to download a file. Using FTP, a client can upload a file on a server (Off-Net).
FTP Upload Rate (Off-Net) Chart View (Mbps)
FTP Upload Rate (Off-Net) Table View (Mbps)
HIGHLIGHT
The Results Average FTP Upload Rate is 0.81 Mbps.
Higher FTP upload value indicates higher file upload speed from the device to
server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
2
4
6
8
10
12
14
16
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Upload Rate- Fixed Wire-Line Fiber (On-Net)
Batelco Fiber 100 MB
Batelco Fiber 25 MB
Batelco Fiber 8 MB
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco Fiber 8 MB 2.00 2.19 2.09 2.08 2.09 1.79 2.14 2.09 2.08 2.09 2.08 2.10
Batelco Fiber 25 MB 2.54 2.71 2.85 2.81 2.86 2.78 2.82 2.73 2.82 2.86 2.87 2.88
Batelco Fiber 100 MB 13.77 13.61 13.58 13.76 13.80 13.68 13.60 13.43 13.67 13.65 13.73 13.69
3.10 FTP UPLOAD FOR HIGH SPEED RESIDENTIAL PACKAGES
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between
computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on
two communications channels between client and server: a command channel for controlling the
conversation and a data channel for transmitting file content. Clients initiate conversations with
servers by requesting to download a file. Using FTP, a client can upload a file on a server provided
by the operator (On-Net).
FTP Upload Rate (On-Net) Chart View (Mbps)
FTP Upload Rate (On-Net) Table View (Mbps)
HIGHLIGHT
The Results Average FTP Upload Rate for 8 Mbps Package is 2.1 Mbps, 25
Mbps package is 2.8 Mbps and 100 Mbps package is 13.7 Mbps.
Higher FTP upload value indicates higher file upload speed from the device to
server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
0.2
0.4
0.6
0.8
1
1.2
1.4
1.6
1.8
2
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Upload Rate- Fixed Wire-Line Fiber (Off-Net)
Batelco Fiber 100 MB
Batelco Fiber 25 MB
Batelco Fiber 8 MB
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco Fiber 8 MB 1.51 1.53 1.51 1.53 1.51 1.52 1.53 1.50 1.51 1.50 1.51 1.51
Batelco Fiber 25 MB 1.88 1.88 1.87 1.89 1.88 1.86 1.88 1.87 1.87 1.86 1.86 1.88
Batelco Fiber 100 MB 1.56 1.55 1.54 1.55 1.54 1.53 1.53 1.53 1.52 1.51 1.53 1.53
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between
computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on
two communications channels between client and server: a command channel for controlling the
conversation and a data channel for transmitting file content. Clients initiate conversations with
servers by requesting to download a file. Using FTP, a client can upload a file on a server (Off-Net).
FTP Upload Rate (Off-Net) Chart View (Mbps)
FTP Upload Rate (Off-Net) Table View (Mbps)
HIGHLIGHT
The Results Average FTP Upload Rate for 8 Mbps Package is 1.5 Mbps, 25
Mbps package is 1.9 Mbps and 100 Mbps package is 1.53 Mbps.
Higher FTP upload value indicates higher file upload speed from the device to
server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0 0.5 1 1.5 2 2.5 3 3.5
Batelco ADSL Residential (8Mbps)
Etisalcom ADSL Residential (8Mbps)
seconds
WIRE-LINE ADSL RESIDENTIAL - TOP 5 WEBSITES
Yahoo
Youtube
ISP Name Instagram Google Youtube Facebook Yahoo
Batelco ADSL Residential (8Mbps) 1.65 0.38 3.09 1.12 0.52
Etisalcom ADSL Residential (8Mbps) 1.80 0.39 3.23 1.58 0.61
3.11 TOP 5 WEBSITES BROWSING FOR FIXED WIRE-LINE RESIDENTIAL PACKAGES Top five (5) websites testing aims to measure the response time of using most common websites via an internet browser. Test indicates the time it takes to load the page using a browser. The lower the time it takes to load the page indicates better customer browsing experience.
Top 5 Websites Browsing Time Chart View (Seconds)
Top 5 Browsing Time Table View (Seconds)
HIGHLIGHT Customers on average face better browsing experience with Google and Yahoo
services than with YouTube.
Lower results value indicates better customer browsing experience.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0 1 2 3 4 5
Batelco Fiber 100 MB
Batelco Fiber 25 MB
Batelco Fiber 8 MB
seconds
WIRE-LINE HIGH SPEED FIBER - TOP 5 WEBSITES
Yahoo
Youtube
ISP Name Instagram Google Youtube Facebook Yahoo
Batelco Fiber 8 MB 1.40 0.34 4.57 0.98 0.49
Batelco Fiber 25 MB 1.45 0.33 4.34 1.03 0.48
Batelco Fiber 100 MB 1.39 0.33 4.29 0.97 0.47
3.12 TOP 5 WEBSITES BROWSING FOR HIGH SPEED RESIDENTIAL PACKAGES
Top five (5) websites testing aims to measure the response time of using most common websites via an internet browser. Test indicates the time it takes to load the page using a browser. The lower the time it takes to load the page indicates better customer browsing experience.
Top 5 Websites Browsing Time Chart View (Seconds)
Top 5 Browsing Time Table View (Seconds)
HIGHLIGHT Customers on average face better browsing experience with Google and Yahoo
services than with YouTube.
Lower results value indicates better customer browsing experience.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
4. FIXED WIRE-LINE - BROADBAND INTERNET
TESTING BUSINESS SERVICES
1
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
1.6
1.65
1.7
1.75
1.8
1.85
1.9
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
HTTP Download Rate - Fixed Wire-Line ADSL Business (On-Net)
Batelco ADSL Bussiness (2Mbps)
Etisalcom ADSL Business (2Mbps)
Infonas ADSL Business (2Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Infonas ADSL Business (2Mbps) 1.80 1.82 1.82 1.81 1.78 1.79 1.72 1.80 1.82 1.82 1.82 1.82
Batelco ADSL Bussiness (2Mbps) 1.85 1.87 1.87 1.87 1.87 1.87 1.87 1.87 1.87 1.87 1.86 1.87
Etisalcom ADSL Business (2Mbps) 1.87 1.87 1.86 1.86 1.85 1.83 1.85 1.86 1.87 1.87 1.87 1.87
Results Average 1.84 1.85 1.85 1.84 1.83 1.83 1.81 1.84 1.85 1.85 1.85 1.85
4. FIXED WIRE-LINE - BROADBAND INTERNET
TESTING for BUSINESS SERVICES
4.1 HTTP DOWNLOAD SPEED FOR FIXED WIRE-LINE BUSINESS PACKAGES Testing HTTP download speed depends on various variables in the network that could influence
the download performance. Following data is the result of downloading a file stored on a server
that is hosted on the provider's own network (On-Net)
HTTP (On-Net) Download Speed - Chart View (Mbps)
HTTP (On-Net) Download Speed - Summary Table (Mbps)
HIGHLIGHT Results average HTTP download speed of 1.84 Mbps has been recorded.
Higher HTTP download value indicates higher downlink internet speed.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
1.45
1.5
1.55
1.6
1.65
1.7
1.75
1.8
1.85
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
HTTP Download Rate - Fixed Wire-Line ADSL Business (Off-Net)
Batelco ADSL Bussiness (2Mbps)
Etisalcom ADSL Business (2Mbps)
Infonas ADSL Business (2Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Infonas ADSL Business (2Mbps) 1.72 1.74 1.73 1.71 1.69 1.67 1.63 1.70 1.71 1.70 1.70 1.70
Batelco ADSL Bussiness (2Mbps) 1.78 1.80 1.80 1.80 1.80 1.80 1.79 1.79 1.76 1.77 1.76 1.78
Etisalcom ADSL Business (2Mbps) 1.77 1.78 1.75 1.67 1.64 1.59 1.57 1.58 1.60 1.63 1.69 1.76
Results Average 1.76 1.77 1.76 1.73 1.71 1.68 1.66 1.69 1.69 1.70 1.72 1.75
HTTP download speed testing depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on an external network from the service provider’s own network (Off-Net).
HTTP (Off-Net) Download Speed - Chart View (Mbps)
HTTP (Off-Net) Download Speed - Chart View (Mbps)
HIGHLIGHT Results Average HTTP download speed of 1.72 Mbps has been recorded.
Higher HTTP download value indicates higher downlink internet speed.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
50
100
150
200
250
300
350
400
450
500
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
ms
Time
Time to First Byte - Fixed Wire-Line ADSL Business (On-Net)
Batelco ADSL Bussiness (2Mbps)
Etisalcom ADSL Business (2Mbps)
Results Average
Infonas ADSL Business (2Mbps)2
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Infonas ADSL Business (2Mbps) 401.36 374.44 438.51 431.83 430.85 430.84 408.46 433.60 417.20 406.60 413.87 411.46
Batelco ADSL Bussiness (2Mbps) 422.28 443.60 429.33 436.97 433.54 449.24 446.44 436.75 462.25 442.70 445.73 446.50
Etisalcom ADSL Business (2Mbps) 409.59 423.15 447.03 437.70 429.41 460.54 422.53 458.76 441.68 443.45 442.12 431.38
Results Average 411.08 413.73 438.29 435.50 431.27 446.87 425.81 443.03 440.37 430.91 433.90 429.78
4.2 TIME TO FIRST BYTE FOR FIXED WIRE-LINE BUSINESS PACKAGES
The Time to First Byte test records the time taken (in milliseconds) to resolve a fully qualified
domain name into a corresponding IP address till the HTTP page starts downloading. The DNS
servers used for the query in this section is located within the provider’s own network (On-Net).
Time to First Byte (On-Net) Chart View (milliseconds)
Time to First Byte (On-Net) Chart View (milliseconds)
HIGHLIGHT The Results Average Time to First Byte is 432 milliseconds.
The lower the Time to First Byte, the better the customer browsing experience
will be in loading web pages.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
420
440
460
480
500
520
540
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
ms
Time
Time to First Byte - Fixed Wire-Line ADSL Business (Off-Net)
Batelco ADSL Bussiness (2Mbps)
Etisalcom ADSL Business (2Mbps)
Infonas ADSL Business (2Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Infonas ADSL Business (2Mbps) 463.93 514.97 513.90 486.39 505.27 497.75 505.42 495.35 476.60 507.95 484.14 532.34
Batelco ADSL Bussiness (2Mbps) 477.63 520.02 505.05 499.78 495.72 502.11 502.82 511.32 499.53 509.19 501.93 525.68
Etisalcom ADSL Business (2Mbps) 470.93 495.65 521.52 463.92 504.79 457.73 500.85 484.78 473.08 521.59 516.05 514.38
Results Average 470.83 510.22 513.49 483.36 501.93 485.86 503.03 497.15 483.07 512.91 500.71 524.13
The Time to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located outside the provider’s network from the service provider’s own network (Off-Net).
Time to First Byte (Off-Net) Chart View (milliseconds)
Time to First Byte (Off-Net) Table View (milliseconds)
HIGHLIGHT The Results average of Time to First Byte is 499 milliseconds.
The lower the Time to First Byte, the better the customer browsing experience
in loading web pages.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
5
10
15
20
25
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35
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
ms
Time
PING TIME- Fixed Wire-Line ADSL Business (On-Net)
Batelco ADSL Bussiness (2Mbps)
Etisalcom ADSL Business (2Mbps)
Infonas ADSL Business (2Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Infonas ADSL Business (2Mbps) 24.32 23.53 23.16 23.31 23.15 23.11 23.14 23.15 23.15 23.14 23.16 23.40
Batelco ADSL Bussiness (2Mbps) 30.02 29.53 28.86 28.84 28.93 28.82 29.83 29.06 28.85 28.75 28.78 28.82
Etisalcom ADSL Business (2Mbps) 26.10 24.13 24.00 26.18 25.40 30.57 25.95 29.37 24.67 25.07 24.90 25.26
Results Average 26.81 25.73 25.34 26.11 25.83 27.50 26.31 27.19 25.56 25.65 25.61 25.83
4.3 PING TIME FOR FIXED WIRE-LINE BUSINESS PACKAGES
Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of
Bytes to a destination host and have them acknowledged. The ping test has been performed by
sending five (5) packets of 32 bytes each to a server located within the provider’s own network
(On-Net), and measuring the response time. The higher the ping time represents higher latency,
so lower ping time denotes better customer experience for internet applications and websites
response time.
PING Time (On-Net) Chart View (milliseconds)
PING Time (On-Net) Table View (milliseconds)
HIGHLIGHT The Results average Latency is 26.12 milliseconds.
The lower the value of the ping time, the better is the network quality that will
provide a higher customer experience.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
10
20
30
40
50
60
70
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
ms
Time
PING TIME- Fixed Wire-Line ADSL Business (Off-Net)
Batelco ADSL Bussiness (2Mbps)
Etisalcom ADSL Business (2Mbps)
Infonas ADSL Business (2Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Infonas ADSL Business (2Mbps) 52.58 47.21 44.72 49.18 50.63 52.21 53.01 51.51 52.52 52.61 50.83 49.27
Batelco ADSL Bussiness (2Mbps) 56.65 50.79 51.49 54.41 54.13 57.86 57.36 57.82 56.29 54.06 54.22 55.05
Etisalcom ADSL Business (2Mbps) 48.40 47.94 49.96 50.85 49.54 52.08 52.77 52.07 50.73 48.98 49.12 48.78
Results Average 52.54 48.65 48.72 51.48 51.43 54.05 54.38 53.80 53.18 51.89 51.39 51.03
Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of
Bytes to a destination host and have them acknowledged. The ping test has been performed by
sending five (5) packets of 32 bytes each to a server located outside the provider’s own network
(Off-Net), and measuring the response time. The higher the ping time represents higher latency,
so lower ping time denotes better customer experience for internet applications and websites
response time.
PING Time (Off-Net) Chart View (milliseconds)
PING Time (Off-Net) Table View (milliseconds)
HIGHLIGHT The Results Average for Latency is 52 milliseconds.
The lower the value of the ping time, the better is the network quality that will
provide a higher customer experience.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
0.2
0.4
0.6
0.8
1
1.2
1.4
1.6
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2
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Download Rate- Fixed Wire-Line ADSL Business (On-Net)
Batelco ADSL Bussiness (2Mbps)
Etisalcom ADSL Business (2Mbps)
Infonas Business (2Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Infonas ADSL Business (2Mbps) 1.06 1.05 1.03 1.04 1.02 1.03 1.01 1.01 1.01 1.01 1.02 1.03
Batelco ADSL Bussiness (2Mbps) 1.80 1.80 1.80 1.80 1.80 1.80 1.79 1.80 1.80 1.80 1.80 1.80
Etisalcom ADSL Business (2Mbps) 1.81 1.81 1.79 1.79 1.79 1.78 1.79 1.79 1.80 1.80 1.80 1.80
Results Average 1.56 1.55 1.54 1.54 1.54 1.53 1.53 1.53 1.54 1.54 1.54 1.54
4.4 FTP DOWNLOAD RATE FOR FIXED WIRE-LINE BUSINESS PACKAGES
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can download a file on a server provided by the operator (On-Net).
FTP Download Rate (On-Net) Chart View (Mbps)
FTP Download Rate (On-Net) Table View (Mbps)
HIGHLIGHT The Results Average for FTP is 1.54 Mbps.
Higher FTP download value indicates higher file download speed from
the server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
0.2
0.4
0.6
0.8
1
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1.4
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Download Rate- Fixed Wire-Line ADSL Business (Off-Net)
Batelco ADSL Bussiness (2Mbps)
Etisalcom ADSL Business (2Mbps)
Infonas ADSL Business (2Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Infonas ADSL Business (2Mbps) 1.02 0.97 0.95 0.92 0.91 0.90 0.91 0.94 0.95 0.95 0.95 0.98
Batelco ADSL Bussiness (2Mbps) 1.20 1.17 1.16 1.16 1.16 1.14 1.15 1.15 1.12 1.11 1.12 1.16
Etisalcom ADSL Business (2Mbps) 0.98 0.97 0.76 0.60 0.58 0.59 0.57 0.65 0.68 0.72 0.81 0.90
Results Average 1.07 1.04 0.96 0.89 0.88 0.88 0.87 0.91 0.92 0.93 0.96 1.01
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can download a file on a server (Off-Net).
FTP Download Rate (Off-Net) Chart View (Mbps)
FTP Download Rate (Off-Net) Table View (Mbps)
HIGHLIGHT The Results Average for FTP is 0.94 Mbps.
Higher FTP download value indicates higher file download speed from
the server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
0.2
0.4
0.6
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0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Upload Rate- Fixed Wire-Line ADSL Business (On-Net)
Batelco ADSL Bussiness (2Mbps)
Etisalcom ADSL Business (2Mbps)
Infonas ADSL Business (2Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Infonas ADSL Business (2Mbps) 0.59 0.58 0.57 0.57 0.57 0.57 0.57 0.57 0.57 0.57 0.56 0.57
Batelco ADSL Bussiness (2Mbps) 1.29 1.30 1.31 1.30 1.30 1.30 1.31 1.31 1.31 1.31 1.31 1.31
Etisalcom ADSL Business (2Mbps) 0.85 0.85 0.86 0.85 0.86 0.85 0.86 0.86 0.86 0.86 0.86 0.86
Results Average 0.91 0.91 0.91 0.91 0.91 0.91 0.91 0.91 0.91 0.91 0.91 0.91
4.5 FTP UPLOAD RATE FOR FIXED WIRE-LINE BUSINESS PACKAGES
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server provided by the operator (On-Net).
FTP Upload Rate (On-Net) Chart View (Mbps)
FTP Upload Rate (On-Net) Table View (Mbps)
HIGHLIGHT The Results Average for FTP is 0.91 Mbps.
Higher FTP upload value indicates higher file upload speed from the
device to server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
0.2
0.4
0.6
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1
1.2
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Upload Rate- Fixed Wire-Line ADSL Business (Off-Net)
Batelco ADSL Bussiness (2Mbps)
Etisalcom ADSL Business (2Mbps)
Infonas ADSL Business (2Mbps)
Results Average
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Infonas ADSL Business (2Mbps) 0.59 0.58 0.57 0.57 0.57 0.57 0.57 0.57 0.57 0.57 0.56 0.57
Batelco ADSL Bussiness (2Mbps) 1.07 1.06 1.08 1.08 1.08 1.07 1.07 1.08 1.06 1.07 1.07 1.07
Etisalcom ADSL Business (2Mbps) 0.72 0.71 0.71 0.71 0.71 0.71 0.71 0.71 0.71 0.71 0.71 0.71
Results Average 0.79 0.79 0.79 0.79 0.79 0.79 0.79 0.79 0.78 0.78 0.78 0.78
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server (Off-Net).
FTP Upload Rate (Off-Net) Chart View (Mbps)
FTP Upload Rate (Off-Net) Table View (Mbps)
HIGHLIGHT The Results Average for FTP is 0.79 Mbps.
Higher FTP upload value indicates higher file upload speed from the
device to server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0 0.5 1 1.5 2 2.5 3 3.5 4
Batelco ADSL Bussiness (2Mbps)
Etisalcom ADSL Business (2Mbps)
Infonas Business (2Mbps)
seconds
WIRE-LINE ADSL BUSINESS - TOP 5 WEBSITES
Yahoo
Youtube
ISP Name Instagram Google Youtube Facebook Yahoo
Batelco ADSL Bussiness (2Mbps) 2.68 0.40 3.50 1.08 0.53
Etisalcom ADSL Business (2Mbps) 3.06 0.41 3.40 1.16 0.61
Infonas Business (2Mbps) 2.89 0.42 3.52 1.73 0.50
4.6 TOP 5 WEBSITES FOR FIXED WIRE-LINE BUSINESS PACKAGES
Top five (5) websites testing aims to measure the response time of using most common websites
via an internet browser. Test indicates the time it takes to load the page using a browser. The
lower the time it takes to load the page indicates better customer browsing experience.
Top 5 Websites Browsing Time Chart View (Seconds)
Top 5 Websites Browsing Time Table View (Seconds)
HIGHLIGHT Customers on average face better browsing experience with Google and Yahoo
services than with YouTube and Instagram.
Lower results value indicates better customer browsing experience.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
5. FIXED WIRLESS BROADBAND INTERNET TESTING -
RESIDENTIAL SERVICES
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
5
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20
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35
40
45
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
HTTP Download Rate - Wireless Residential (On-Net)
Batelco LTE
MenaTelecom LTE Residential
Results Average
VIVA LTE
Zain LTE
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco LTE 33.32 29.99 24.70 21.86 20.72 19.80 20.47 21.37 21.80 23.39 24.91 29.79
MenaTelecom LTE Residential 27.32 27.04 25.05 22.39 18.33 15.61 11.82 14.09 12.91 13.14 12.76 18.40
VIVA LTE 36.56 37.30 30.44 26.57 23.17 21.24 21.58 21.57 19.60 19.70 22.63 31.16
Zain LTE 40.32 38.91 38.40 36.94 35.64 32.97 31.40 32.52 31.35 31.19 32.81 35.61
Results Average 34.38 33.31 29.65 26.94 24.47 22.40 21.32 22.39 21.42 21.86 23.28 28.74
5. FIXED WIRLESS BROADBAND INTERNET
TESTING for RESIDENTIAL SERVICES 5.1 HTTP DOWNLOAD SPEED FOR WIRELESS RESIDENTIAL PACKAGES
Testing HTTP download speed depends on various variables in the network that could influence
the download performance. Following data is the result of downloading a file stored on a server
that is hosted on the provider's own network (On-Net).
HTTP (On-Net) Download Speed - Chart View (Mbps)
HTTP (On-Net) Download Speed – Summary Table (Mbps)
HIGHLIGHT Results Average HTTP download speed of 25.85 Mbps has been recorded.
Higher HTTP download value indicates higher downlink internet speed.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
5
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25
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Mb
ps
Time
HTTP Download Rate - Wireless Residential (Off-Net)
Batelco LTE
MenaTelecom LTE Residential
Results Average
Viva LTE
Zain LTE
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco LTE 9.31 9.11 8.78 8.29 8.29 8.00 7.88 7.90 7.81 7.87 7.97 8.70
MenaTelcom LTE Residential 13.73 13.62 13.58 12.82 12.29 11.53 9.85 10.96 10.40 9.92 10.26 12.30
Viva LTE 18.35 17.93 15.28 13.61 12.66 12.86 12.24 12.39 11.65 11.76 13.05 16.57
Zain LTE 20.42 20.33 20.24 20.21 19.80 19.60 18.97 18.69 18.21 18.15 18.79 19.75
Results Average 15.45 15.25 14.47 13.73 13.26 13.00 12.24 12.49 12.02 11.93 12.52 14.33
HTTP download speed testing depends on various variables in the network that could influence the download performance. Following data is the result of downloading a file stored on an external network from the service provider’s own network (Off-Net).
HTTP (Off-Net) Download Speed - Chart View (Mbps)
HTTP (Off-Net) Download Speed - Chart View (Mbps)
HIGHLIGHT Results Average HTTP download speed of 13.4 Mbps has been recorded.
Higher HTTP download value indicates higher downlink internet speed.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
100
200
300
400
500
600
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
ms
Time
Time to First Byte - Wireless Residential (On-Net)
Batelco LTE
MenaTelecom LTE Residential
Results Average
VIVA LTE
Zain LTE
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco LTE 403.89 418.62 391.14 380.30 373.95 385.08 375.36 378.61 372.67 384.91 365.20 375.85
MenaTelcom LTE Residential 358.21 400.86 367.82 415.06 391.29 422.63 435.33 448.10 437.78 447.19 419.55 412.60
VIVA LTE 419.92 439.83 478.57 412.50 448.24 445.38 448.80 494.32 492.33 462.18 444.08 451.67
Zain LTE 421.24 453.40 477.18 464.16 442.17 454.80 451.66 448.94 453.94 472.96 459.57 459.11
Results Average 400.82 428.18 428.68 418.00 413.91 426.97 427.79 442.49 439.18 441.81 422.10 424.81
5.2 TIME TO FIRST BYTE FOR WIRELESS RESIDENTIAL PACKAGES
The Time to First Byte test records the time taken (in milliseconds) to resolve a fully qualified
domain name into a corresponding IP address till the HTTP page starts downloading. The DNS
servers used for the query in this section is located within the provider’s own network (On-Net).
Time to First Byte (On-Net) Chart View (milliseconds)
Time to First Byte (On-Net) Table View (milliseconds)
HIGHLIGHT The Results average Time to First Byte is 426 milliseconds.
The lower the Time to First Byte, the better the customer browsing
experience in loading web pages.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
100
200
300
400
500
600
700
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
ms
Time
Time to First Byte - Wireless Residential (Off-Net)
Batelco LTE
MenaTelcom LTE Residential
Results Average
Viva LTE
Zain LTE
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco LTE 483.01 447.47 476.33 490.55 444.54 458.02 439.80 462.98 485.54 430.12 439.72 425.90
MenaTelecom LTE Residential 526.04 570.18 523.21 518.44 551.13 523.50 556.03 552.83 547.94 563.61 540.46 559.17
Viva LTE 539.78 568.50 568.55 563.59 566.04 570.42 571.88 578.90 560.54 565.35 562.39 564.68
Zain LTE 503.53 540.26 532.15 545.36 563.16 526.04 552.73 570.54 523.94 577.56 563.68 563.59
Results Average 513.09 531.60 525.06 529.49 531.22 519.49 530.11 541.31 529.49 534.16 526.56 528.34
The Time to First Byte test records the time taken (in milliseconds) to resolve a fully qualified domain name into a corresponding IP address till the HTTP page starts downloading. The DNS servers used for the query in this section is located outside the provider’s network from the service provider’s own network (Off-Net).
Time to First Byte (Off-Net) Chart View (milliseconds)
Time to First Byte (Off-Net) Table View (milliseconds)
HIGHLIGHT The Results Average Time to First Byte is 528.3 milliseconds.
The lower the Time to First Byte, the better the customer browsing experience
in loading web pages.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
10
20
30
40
50
60
70
80
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
ms
Time
PING TIME- Wireless Residential (On-Net)
Batelco LTE
MenaTelecom LTE Residential
Results Average
Viva LTE
Zain LTE
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco LTE 36.19 32.18 34.15 36.59 37.18 35.65 36.87 40.13 34.90 44.39 35.95 35.69
MenaTelecom LTE Residential 65.58 68.84 67.55 62.30 61.14 61.04 60.72 59.94 66.14 61.33 61.26 64.48
VIVA LTE 55.36 51.56 43.68 43.71 44.51 46.58 44.32 41.85 40.24 41.71 44.78 48.88
Zain LTE 37.89 37.46 38.22 37.42 37.03 37.24 37.13 37.38 37.11 36.10 36.41 36.91
Results Average 48.76 47.51 45.90 45.01 44.96 45.13 44.76 44.83 44.60 45.88 44.60 46.49
5.3 PING TIME FOR WIRELESS RESIDENTIAL PACKAGES Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of
Bytes to a destination host and have them acknowledged. The ping test has been performed by
sending five (5) packets of 32 bytes each to a server located within the provider’s own network
(On-Net), and measuring the response time. The higher the ping time represents higher latency, so
lower ping time denotes better customer experience for internet applications and websites
response time.
Ping Time (On-Net) Chart View (milliseconds)
Ping Time (On-Net) Table View (milliseconds)
HIGHLIGHT The Results Average Latency is at 46 milliseconds.
The lower the value of the ping time, the better is the network quality that will
provide a higher customer experience.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
50
100
150
200
250
300
350
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
ms
time
PING TIME- Wireless Residential (Off-Net)
Batelco LTE
MenaTelecom LTE Residential
Results Average
Viva LTE
Zain LTE
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco LTE 50.76 51.29 51.41 51.69 51.06 51.00 58.49 51.09 52.09 56.52 51.03 50.34
MenaTelecom LTE Residential 146.76 150.57 149.04 149.68 144.36 168.10 163.48 173.78 165.00 148.45 156.01 152.53
VIVA LTE 177.10 175.35 180.45 177.51 183.45 190.53 181.86 179.33 186.11 177.41 165.55 162.64
Zain LTE 240.69 263.57 250.32 266.77 263.00 238.28 278.25 296.91 264.82 294.33 278.93 271.09
Results Average 153.83 160.19 157.81 161.41 160.47 161.98 170.52 175.28 167.01 169.18 162.88 159.15
Ping time or round trip time (RTT) is a method to measure the time it takes to send a number of
Bytes to a destination host and have them acknowledged. The ping test has been performed by
sending five (5) packets of 32 bytes each to a server located outside the provider’s own network
(Off-Net), and measuring the response time. The higher the ping time represents higher latency,
so lower ping time denotes better customer experience for internet applications and websites
response time.
Ping Time (Off-Net) Chart View (milliseconds)
Ping Time (Off-Net) Table View (milliseconds)
HIGHLIGHT The Results Average Latency is 163.3 milliseconds.
The lower the value of the ping time, the better is the network quality that will
provide a higher customer experience
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
5
10
15
20
25
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Axis Title
FTP Download Rate- Wireless Residential (On-Net)
Batelco LTE
MenaTelecom LTE Residential
Results Average
VIVA LTE
Zain LTE
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco LTE 19.33 18.15 16.30 14.80 14.39 14.02 14.34 15.07 14.68 15.35 16.32 17.78
MenaTelecom LTE Residential 21.42 20.56 20.31 19.16 16.17 14.34 12.36 13.64 13.06 12.30 12.46 16.18
VIVA LTE 19.80 17.25 15.10 13.55 12.75 11.90 11.64 11.91 11.63 10.91 12.78 16.69
Zain LTE 20.24 19.17 19.25 18.70 18.63 18.16 18.10 18.19 17.64 17.20 17.82 18.57
Results Average 20.20 18.78 17.74 16.55 15.48 14.60 14.11 14.70 14.25 13.94 14.85 17.30
5.4 FTP DOWNLOAD RATE FOR WIRELESS RESIDENTIAL PACKAGES
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can download a file on a server provided by the operator (On-Net).
FTP Download Rate (On-Net) Chart View (Mbps)
FTP Download Rate (On-Net) Table View (Mbps)
HIGHLIGHT The Results Average for FTP is 16.04 Mbps.
Higher FTP download value indicates higher file download speed from
the server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
0.5
1
1.5
2
2.5
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Download Rate- Wireless Residential (Off-Net)
Batelco LTE
MenaTelecom LTE Residential
Results Average
VIVA LTE
Zain LTE
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco LTE 2.34 2.31 2.30 2.26 2.25 2.25 2.22 2.27 2.17 2.13 2.23 2.30
MenaTelecom LTE Residential 2.04 1.99 2.01 2.00 1.96 1.91 1.79 1.91 1.86 1.70 1.75 1.95
VIVA LTE 2.13 1.97 1.91 1.91 1.89 1.97 1.85 1.82 1.80 1.79 1.90 1.99
Zain LTE 2.23 2.18 2.17 2.15 2.15 2.28 2.14 2.13 2.07 2.06 2.10 2.13
Results Average 2.18 2.11 2.10 2.08 2.06 2.10 2.00 2.03 1.97 1.92 2.00 2.09
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can download a file on a server (Off-Net).
FTP Download Rate (Off-Net) Chart View (Mbps)
FTP Download Rate (Off-Net) Table View (Mbps)
HIGHLIGHT The Results Average for FTP is 2.06 Mbps.
Higher FTP download value indicates higher file download speed from
the server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
2
4
6
8
10
12
14
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Upload Rate- Wireless Residential (On-Net)
Batelco LTE
MenaTelecom LTE Residential
Results Average
VIVA LTE
Zain LTE
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco LTE 9.74 8.87 7.73 6.35 6.10 5.80 5.76 5.92 6.05 6.17 7.81 9.25
MenaTelecom LTE Residential 2.71 2.58 2.56 2.45 2.30 2.17 2.07 2.09 2.03 2.08 2.09 2.32
VIVA LTE 12.36 11.75 10.96 10.49 10.18 10.23 10.20 10.32 10.42 10.62 11.17 12.13
Zain LTE 5.05 4.79 4.72 4.55 4.55 4.38 4.27 4.12 3.99 4.06 4.48 4.82
Results Average 7.46 7.00 6.49 5.96 5.78 5.65 5.57 5.61 5.62 5.73 6.39 7.13
5.5 FTP UPLOAD RATE FOR WIRELESS RESIDENTIAL PACKAGES
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server provided by the operator (On-Net).
FTP Upload Rate (On-Net) Chart View (Mbps)
FTP Upload Rate (On-Net) Table View (Mbps)
HIGHLIGHT The Results Average for FTP is 6.2 Mbps.
Higher FTP upload value indicates higher file upload speed from the
device to server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0
0.2
0.4
0.6
0.8
1
1.2
1.4
1.6
1.8
0:00 2:00 4:00 6:00 8:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Mb
ps
Time
FTP Upload Rate- Wireless Residential (Off-Net)
Batelco LTE
MenaTelecom LTE Residential
Results Average
VIVA LTE
Zain LTE
ISP Name 00:00 02:00 04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
Batelco LTE 1.49 1.50 1.48 1.47 1.46 1.46 1.46 1.45 1.46 1.43 1.47 1.49
MenaTelecom LTE Residential 1.24 1.24 1.18 1.16 1.15 1.07 0.99 1.11 1.08 1.00 1.02 1.16
VIVA LTE 1.55 1.48 1.47 1.48 1.47 1.49 1.46 1.46 1.45 1.45 1.49 1.51
Zain LTE 1.48 1.47 1.46 1.46 1.45 1.50 1.45 1.43 1.41 1.42 1.44 1.45
Results Average 1.44 1.42 1.40 1.39 1.38 1.38 1.34 1.36 1.35 1.32 1.35 1.40
File Transfer Protocol (FTP) is a standard Internet protocol for transmitting files between computers on the Internet over TCP/IP connections. FTP is a client-server protocol that relies on two communications channels between client and server: a command channel for controlling the conversation and a data channel for transmitting file content. Clients initiate conversations with servers by requesting to download a file. Using FTP, a client can upload a file on a server (Off-Net).
FTP Upload Rate (Off-Net) Chart View (Mbps)
FTP Upload Rate (Off-Net) Table View (Mbps)
HIGHLIGHT The Results Average for FTP is 1.4 Mbps.
Higher FTP upload value indicates higher file upload speed from the
device to server.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0 1 2 3 4 5 6
Batelco LTE
MenaTelcom LTE Residential
Viva LTE
Zain LTE
seconds
WIRELESS RESIDENTIAL - TOP 5 WEBSITES
Yahoo
Youtube
ISP Name Instagram Google Youtube Facebook Yahoo
Batelco LTE 1.56 0.39 0.90 1.89 4.42
MenaTelcom LTE Residential 1.99 0.61 5.24 1.34 0.69
Viva LTE 2.33 0.81 3.08 2.73 0.93
Zain LTE 4.31 3.26 5.20 3.84 3.42
5.6 TOP 5 WEBSITES FOR WIRELESS RESIDENTIAL PACKAGES Top five (5) websites testing aims to measure the response time of using most common websites via an internet browser. Test indicates the time it takes to load the page using a browser. The lower the time it takes to load the page indicates better customer browsing experience.
Top 5 Websites Browsing Time Chart View (Seconds)
Top 5 Browsing Time Table View (Seconds)
HIGHLIGHT Customers on average face better browsing experience with Google and Yahoo
services than with YouTube.
Lower results value indicates better customer browsing experience.
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
2 5. STATIONARY MOBILE TESTING
3
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
LTE Download & Upload Transfer Rate (Mbps)
100.36
180.33
52.63
111.11
31.11
54.10
15.26
33.49
0.00 50.00 100.00 150.00 200.00
Batelco
Zain
VIVA
Results Average 2G
Upload Rate Download Rate
9.02
3.84
9.61
7.49
2.53
1.08
2.69
2.10
0.00 2.00 4.00 6.00 8.00 10.00 12.00
Batelco
Zain
VIVA
Results Average
3G
Upload Rate Download Rate
24.60
27.48
21.53
24.54
6.15
7.42
5.17
6.87
0.00 5.00 10.00 15.00 20.00 25.00 30.00
Batelco
Zain
VIVA
Results Average
LTE
Upload Rate Download Rate
6. STATIONARY MOBILE TESTING
6.1 STATIONARY MOBILE DATA TESTING – HTTP
GSM (2G)
Data Download Transfer Rate is the amount
of data transferred from the network to the
client. In mobile data networks, the
download transfer rate depends on the
mobile network technology.
UMTS (3G)
There is high demand for mobile data
applications, and new technologies are
continuously being introduced to the market
for addressing the ever increasing
bandwidth requirements of these
applications.
UMTS has thus been introduced as the third
generation mobile network technology.
LTE (4G)
Long-Term Evolution is a new wireless
standard introduced as the fourth
generation mobile network technology (also
known as 4G). It provides high speed data
transfer for mobile phones and data
terminals.
3G Download & Upload Transfer Rate (Mbps)
2G Download & Upload Transfer Rate (Kbps)
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
0.000.501.001.502.002.503.003.504.004.50
Browsing(s)
Login (s) News Feed(s)
Post Status(s)
PostPicture (s)
VIVA 3.95 2.83 2.30 4.13 4.17
Batelco 2.96 3.19 2.67 4.37 3.14
Zain 3.37 3.32 3.04 3.90 3.85
VIVA Batelco Zain
6.2 STATIONARY MOBILE APPLICATION TESTING Facebook is one of the top social networks used in the world. Most smartphones have Facebook applications that keep their users connected around the clock, sharing photos and moments with friends. Facebook application testing reflects the end-user experience on smartphones by mimicking user routine in the Facebook mobile app. Facebook testing methodology simulates users’ activities on mobile application. The scenario starts by attaching to mobile network APN, then requesting the Facebook mobile website (http://m.facebook.com), and providing user credentials in order to access personal account activities. The response time is then measured for each of the following activities: load news feed, change personal status, and upload a photo of 800x600 pixels.
Browsing Facebook main page Response time Login Response time for Facebook login News Feed Response time of retrieving new feed in main page Post Status Response time of updating personal status Post Picture Response time for uploading a picture.
Facebook Mobile QoS (seconds)
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
Twitter Mobile QoS (seconds)
0.000.501.001.502.002.503.003.504.004.50
Browsing (s) Login (s) Post Tweet (s) DirectMessage (s)
Batelco 2.51 3.21 2.02 1.13
VIVA 3.33 4.43 1.87 1.17
Zain 2.20 3.28 1.77 1.15
Batelco VIVA Zain
Twitter testing methodology aims to measure the experience of using the twitter mobile application. The main activities are:
There are many different email applications available on the internet and mobiles handsets such as Gmail, outlook live, yahoo, etc. Nonetheless, these are all implemented using standard protocols for sending/ receiving emails and attachments. In email testing scenario, the methodology implemented is to use Gmail server for sending an email by POP3 protocol, to a recipient using SMTP. v
Browse twitter mobile
URL
http://mobile.twitter.com
Provide username and
password
Post a tweet
Send direct message to a
friend
Email Methodology
Sender logs in to pop.gmail.com
Sender sends email with 200 KB attachment.
Recipient logs in to smtp.gmail.com
Recipient receives the email
Recipient downloads the attachment
Email Receive Time - POP3 (sec)
Email Send Time - SMTP (sec)
Download Attachment Time (sec)
3.18
0.95
5.52
0
2
4
6
Zain
seco
nd
s
1.77
0.13
2.07
0
5
Viva
seco
nd
s2.12
0.27
3.08
0
1
2
3
4
Batelco
seco
nd
s
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
YouTube MOS (1-5)
6.94
7.84
6.97
6.00
6.50
7.00
7.50
8.00
VIVA Batelco Zain
Mb
ps
Video Bandwidth
33.10
42.44
27.75
0.00
10.00
20.00
30.00
40.00
50.00
VIVA Batelco Zain
Mb
ps
Video Burst Bandwidth
0.00
1.00
2.00
3.00
4.00
5.00
Audio MOS Video MOS Audio/VideoMOS
Batelco 4.85 4.00 3.85
VIVA 4.85 3.89 3.78
Zain 4.85 3.59 3.60
Batelco VIVA Zain
For those who stream videos from online sources, the speed at which data can be sent to their devices is critical. If your connection is not fast enough, streaming video can sometimes stall as it fills the buffer in the receiving device. Or, the content provider might send a lower-quality stream because it senses that your available speed cannot handle higher quality steams. What many refer to as “Internet speed” is actually the bandwidth available to accept data from the Internet into your
device. Measured in Megabits per Second (Mbps), it is the amount of data that can be transferred from the server to your connected device in one second.
YouTube Mobile QoS (Mbps)
Mean opinion score (MOS) is a test used in telephony networks to obtain the human user’s view of the quality of the network. The MOS is the arithmetic mean of all the individual scores, and can range from 1 (Bad) to 5 (Excellent).
MOS Quality
5 Excellent
4 Good
3 Fair
2 Poor
1 Bad
2.64
2.202.29
1.902.002.102.202.302.402.502.602.70
VIVA Batelco Zain
Mb
ps
Video Playout Buffer Rate
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
Operator Call Setup Time (On-Net) (sec) Call Setup Time (Off-Net) (sec)
VIVA 4.9 5.7
Batelco 4.6 5.6
Zain 4.3 5.3
Results Average 4.6 5.6
Operator Call Quality Score (On-Net) Call Quality Score (Off-Net)
VIVA 4.44 4.28
Batelco 4.30 4.27
Zain 4.37 4.29
Results Average 4.37 4.28
Operator Send SMS Time (sec) Receive SMS Time (sec)
VIVA 2.26 2.17
Batelco 1.41 1.55
Zain 2.10 1.94
Results Average 1.9 1.9
6.3 MOBILE VOICE AND SMS TESTING
MOBILE VOICE CALLS Voice calls QoS is measured by placing voice calls from each operator for 60 seconds. Calls are done On-Net (within the operator’s network) and Off-Net (to other network operators). Call setup time is the overall time taken from dialing a number until the ringing tone is played, it is measured in seconds. Voice call score is an indication of the call quality, ranged from 1 (Poor) to 5 (Excellent).
VOICE CALLS SETUP TIME (Sec)
VOICE CALLS Quality (1-5)
SMS (Short Messaging Service)
SMS (Short Messaging Service) is tested by sending Unicode text in the size of 120 bytes. The duration of sending and receiving a one-part SMS is calculated in seconds.
SMS SEND vs RECEIVE TIME (Sec)
BROADBAND QOS REPORT – Q1 2018
INFOVISTA NETWORK PERFORMANCE ORCHESTRATION
7. ANNEX - Testing Lines package
Service Package Package Advertised Access Download Threshold
Download Speed
Upload Throttle
Provider description Type Package Network
Technology Speed Speed
Batelco
Residential Postpaid Value packages -
Medium ADSL 200GB 13Mbps 2Mbps 2Mbps
Residential Postpaid Superfast Packages - Superior
Fiber 350GB 25Mbps 2.5Mbps 5Mbps
Residential Postpaid Superfast Packages - Superior
Fiber 500GB 100 Mbps 10Mbps 15Mbps
Business Postpaid Broadband
Business ADSL Unlimited 2Mbps 1Mbps Unlimited
Residential/ Business
Mobile Postpaid
4G LTE Smart Packages
4G LTE 100 GB Up to
150Mbps Up to
150Mbps Unlimited
Residential Mobile
Prepaid SimSim Super
Packages 4G LTE 100 GB
Up to 150Mbps
Up to 150Mbps
Unlimited
Zain
Residential/ Business
Mobile Postpaid
Smart Plans 4G LTE 100 GB Up to
150Mbps Up to
150Mbps Unlimited
residential Mobile
Prepaid Dangrous Prepaid 4G LTE 100 GB
Up to 150Mbps
Up to 150Mbps
Unlimited
Menatelecom Residential Postpaid menaHome 4G LTE 100 GB Up to
150Mbps Up to 4Mb
3Mb
Etisalcom Residential Postpaid eDSL 8 ADSL Unlimited 8Mbps 2 Mbps Unlimited
Business Postpaid eDSL 2 ADSL Unlimited 2Mbps 1 Mbps Unlimited
Infonas Business Postpaid Internet ADSL 100GB 2Mbps 2Mbps Unlimited
Viva
Residential/ Business
Mobile Postpaid
Unlimited Smart 4G LTE 100 GB Up to Up to
150Mbps Unlimited
150Mbps
Residential Mobile
Prepaid Viva Prepaid 4G LTE 100 GB
Up to Up to 150Mbps
Unlimited 150Mbps