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Bluecoat Systems: PacketShaper

Jerry Paul AcostaSystems Engineer – Data Networking

Trends and Technologies [email protected]

BLUECOAT SYSTEMS: Solutions

Visibility

Acceleration

Security

BLUECOAT PacketShaper: 3 Key Features

Monitoring

Shaping

Compression

IP NETWORK TRAFFIC (Inbound/Outbound)

Key Roles:

Application Visibility & QOS

Application Performance Monitoring

P2P Traffic Shaping

Recreational Traffic Control

MPLS Migration

Bandwidth Management

IP Telephony & Video Conf Deployment


• Key Functionality:

– Application Visibility

– Application QoS

– RAM-Based Compression

• Key Solutions:

– Visibility & Performance Monitoring

– Recreation Traffic Control

– Delivery/Acceleration of Real Time Applications

– Voice/IPT

– Video Conferencing

– Thin Client/Virtual Desktop

– Transactions


Not Smart Enough

New Demands: Voice, Video

Reactive

No Ability to Fix

Blue Coat Visibility – Overcome Limits

Application View, Fix Problems & Deliver ROI

• Layer 7+ Autodiscovers 600+ Applications• Find elusive recreation: iTunes, YouTube, etc. • Break down compound Enterprise apps: SAP, Oracle, Citrix

Classification

• Real traffic, in real time for voice and video conf (RTP)• Quality (MOS, rFactor) and Utilization (peak & average)• Jitter, delay, loss

Voice Quality

• Track end user experience – network delay, server delay• Set baselines and exception thresholds• Alert, alarm & integrate: SNMP, XML, Email

Proactive Response Time Monitoring

• Apply Powerful QOS & Compression • Contain recreation, protect mission critical

Services/Applications• Integrate with acceleration devices like ProxySG

Fix Problems

PacketShaper 3500®

Bluecoat Systems: PacketShaper Series

• PS900

• PS1700

• PS3500

• PS7500

• PS10000| PS10000 ISP

• PS12000| PS12000 ISP

PacketShaper Series : Comparison

PacketShaper: Bandwidth Management

•Divide user and application traffic into Classes

•Guarantee min and/or max bandwidth for a class

•Align traffic classes to business priorities

Sales Automation App(SAP/Saleforce) Priority 1

Min 400Kb, Max 800Kb

Voice and Video(RTP) Priority 4

Min 800Kb, Max 1Mb

E-Mail (SMTP/POP)Priority 2Min 100Kb, Max 400Kb

General Web Surfing (HTTP)Priority 3Min 0Kb, Max 200Kb

Proper Partitioning of Bandwidth is important to achieve proper utilization of company resource (WAN/Internet connection)

http://www.salesforce.com/

http://www.fidelityinfoservices.com/FNFIS/default.htm

Deploying PacketShaper for a Successful Video Conferencing/VoIP

Video Conferencing – The New Drivers

• Real Time Collaboration

– Minimize costs (travel)

– Minimize carbon footprint

– Increase productivity

– Increase quality of life

• High Quality

– Replicates “in-person” experience


Blue Coat for Real Time Applications

• Gain Visibility– See video conferencing– Everything else

• Monitor Quality in Real Time– Jitter, delay, loss– Mean Opinion Scores (MOS)

• Assure Quality– Application level shaping– Per session or call


Picture Perfect Video Requires Management

Unmanaged Traffic: Competing Web Traffic

Impacts Video Performance

Video Conference Bandwidth Allocation: Policy Protects Video

800kbps guaranteed bandwidth allocated


Internet ConnectedApplications

Real Time: Voice, Video Conference & Telepresence

Video &Rich Media

Web & SSLERP, CRM, Intranet

Different Applications, Different Technologies Required

Files, Email& Other Bulk

• CIFS, MAPI, TCP• Byte Caching• Compression & QOS

• HTTP & SSL • Pipelining• PKI CA for Certs• Object Caching• Adaptive Refresh

• HTTP/S• MMS• RTSP• Split Streaming• Object Caching• CDN

• RTP-I , SIP• RDP, ICA• UDP Rate Control• Per call shaping• Header compress• Packing • Jitter, delay, loss• MOS Monitoring

• Asymmetric HTTP• Asymmetric SSL• Client Certificates• Object Caching• Adaptive Refresh• URL QOS• P2P Services• MMS• RTSP• Split Streaming• Malware protection• URL filter• Authentication


Classification: Basis of Control

• Discover Applications on Network

• Find Elusive P2P, YouTube, iTunes, etc

• Break down Oracle, SAP, Citrix, Microsoft

• Align Class Tree to Business

– Track business processes – end user response

– Monitor SLAs – carrier, internal app

– Monitor utilization/budget per application

– Limit recreation

ClassificationMetrics

Usage RTM VoIP DiagnosticsManagement


Voice Metrics: Real Traffic, Real Time

• For Real Time Protocol (RTP)VoiceVideo Conferencing

• Call Volume• Network Metrics

LossLatencyJitter

• QualityMean Opinion Score (MOS)rFactor




Troubleshooting Diagnostics

• Host Analysis – Real time host/IP address view (below)• TCP Health – Connection state (good, aborted, refused, ignored)• PacketCapture – Targeted Capture TCPDump format• Synthetic Transactions – HTTP/S, FTP, SMTP, Echo & Custom




Central Management: Legacy UI and Bluecoat Sky



• A new generation UI for Packetshaper (SKY)

• Adobe Flash Player dependent

Features:• Dashboard• Traffic Management

– Policy Manager– Reports (Real Time/ Historical)

• Daily, Weekly or Monthly reporting

– Settings

• Info page

PacketShaper 3500 Deployment Design:

Core Switch VPN RouterBlueCoat PacketShaper 3500 w/ LAN Expansion Module(LEM)

WANGlobe IPVN: 2 Mbps

PLDT IPVN: 2 Mbps

Outbound Traffic Inbound Traffic

Customer Expectations: Technology Support and Guidance

From Network Design and Analysis to Deployment and Implementation of BlueCoat PacketShaper

Thank You!• Questions…• Network Challenges…• Security Concerns…

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