The Business IntelligenceCompetency Center (BICC)The Business Intelligence
Competency Center (BICC)
Andrew Marks
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 2
Naming Conventions
Business Intelligence Competency Center (BICC) So if you aren’t part of it, or don’t have one, your incompetent? We use this term because it is generally used by many of the analysts who cover BI
Business Intelligence Centre of Excellence (BICOE) As opposed to being just mediocre?
Business Intelligence Proficiency Center (BIPC) Less demeaning than calling someone incompetent is saying they aren’t proficient.
Business Intelligence Operations (BIO) BIO has a nice ring to it; especially for a healthcare or biotech company But this center is more than just operations
Business Intelligence Organizational Network Infrastructure Center (BIONIC) The name is confusing but BIONIC is a pretty cool acronym
Business Intelligence Backbone Operations (BIBO) BIBO sounds like it could be the name of a chimp at your local zoo
Don’t focus on the name; It’s the concept that matters most!
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 3
Current State / Future State
BI Enterprise Deployments & BI Success Model
BI Competency Center (BICC)
BICC Organizational Model
Service Offerings
How To Get Started
Conclusion
Agenda
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 4
Current State
Narrow understanding of Business IntelligenceLots of deployments, requests or needs Clamoring around BI capabilities
Can’t keep up with demand Constantly behind the curve Afraid to let “them” know what’s available for fear of not being able to
meet demand
Lack of SME’s on platformLack best practices or standards Ensure predictable, repeatable results
Inadequate requirements gathering or understandingAssets being manually leveraged / non-strategic usageLack of confidence in product and support team
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 5
Ideal Future State
Holistic view of Business Intelligence
Deliberate Growth Infrastructure growth based on anticipated or predicted usage growth
Development of architecture expertise and domain knowledge BI Functional & Technical expertise BI Analysts & Tool Specialists for capabilities mapping & evangelism
Understand & Implement a true BICC Capabilities – Technical & Strategic Staffing Levels How to become self-sustaining Strategic Staff Augmentation
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 6
Current State / Future State
BI Enterprise Deployments & BI Success Model
BI Competency Center (BICC)
BICC Organizational Model
Service Offerings
How To Get Started
Conclusion
Agenda
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 7
What is a BI Enterprise Deployment?
Supports multiple BI applications across enterprise
Built on common BI Backbone
Necessitates development of common procedures Ensure efficient growth, ample performance, and appropriate support
Supports entire enterprise and/or extended enterprise (extranet)
Considered a Tier 1 application Very strategic High visibility Every internal organization can leverage BI
Every employee and/or customer may access it Tremendous potential exposure It has to be deployed well and supportable
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 8
Why a Backbone and BICC?
First Project Maintain/Evolve
Second Project Maintain/Evolve
Third Project Maintain/Evolve
Fourth Project Maintain/Evolve
Fifth Project Maintain/Evolve
ADOPTION RATE
ENTERPRISE
As additional projects roll in, the need for centralized control and well-defined process becomes KEY to maintaining success
Time
Nu
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Common Issues
• Higher Total Cost of Ownership
• Lower User Satisfaction
• Improper Usage
• Resources
DEPARTMENTAL
Driving Force Behind BI Backbone & BICC
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 9
Achieving the BI Success Model
What does it take to achieve the BI Success Model?
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 10
Current State / Future State
BI Enterprise Deployments & BI Success Model
BI Competency Center (BICC)
BICC Organizational Model
Service Offerings
How To Get Started
Conclusion
Agenda
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 11
Worst Practices – Where no BICC Gets you
Universe Development Situation: Teradata Universe with 3000+ objects Result: 30 min. loads; difficult to work with; extensive change control
planning; challenge to regression test; poor report performance; no ad-hoc usefulness due to its size
Data Warehouse/Data Mart Situation: Data warehouse structure based on data sources/load Result: Data warehouse isn’t optimized; data must be aggregated
multiple times; reporting performance is poor and results are questionable
Architecture Situation: Deploying Production BI infrastructure on VMWare Result: Unsupported platform; unstable infrastructure; poor performance
Staffing Worst Practice Example Situation: Cheap 3rd Party contractors with “Crystal Reports” on resume Result: No best practices employed in building a complex report (100
sub-reports); poor performance; unusable results; wasted15 man-months
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 12
BICC – Focus Model
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BI Backbone
BI Competency Center
Custom Applications
ERP DataRDBMS Data
Legacy Data
Web Data Customer Data
Supplier Data
Best Practices
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 13
Guiding users in self-service to meet their BI needs, Training end-users on how to use the data; leverage solutions available BICC has leverage instead of having to create every report or query itself When necessary - performing ad hoc or complex analysis for the business
• The BICC’s personnel should be analytic experts. • When the analysis becomes repetitive, it should become self-service
Establishing standards for BI tools throughout the enterprise Ensuring the analytic approach used across the enterprise is consistent. The BICC connects various parts of the enterprise that have similar needs and are
experiencing similar problems.
Coordinating use and reuse of business metadata in the enterprise Helping to define and integrate definitions of the relevant business terms.
Communication and subscription of business users to the BI environment. Effectively understanding and communicating with end-users
• Business analysts acting as a conduit between IT and the business
Maintaining a reasonable level of business involvement and use of the BI tools• Evangelism and capabilities mapping
Ensuring that best practices are being adhered to
BICC - Guiding Principles
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 14
Communication is Crucial Support team must communicate succinctly with users
• To sustain the environment• Respond to change quickly
Best practices in place to drive communication that supports growth
BI needs to evolve along with the Organization Key to an evolving BI culture is tracking organizational growth Support structure growth should coincide with increases in the information
consumer community Incorporate changes and enhancements to BI functional capabilities
Keys to Success: Trained and experienced individuals Business Analysts that understand the functionality of the solution and can
communicate with the business effectively Best Practices in line with organizational constraints and objectives Executive Sponsorship AND Executive Users
BICC - Objectives
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 15
BICC – How to Get There: Teaching You To Fish
“Give a man a fish; you have fed him for today. Teach a man to fish; and you have fed him for a lifetime” — Author unknown
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 16
Knowledge / Skills Development Formal training delivered to BICC resources Mentoring by experienced consultants
Organizational Development Securing the appropriate staff to support the BICC Ensuring that ancillary teams will support BICC
Best Practices Development Quality Assurance Business Analysts that understand the functionality of the solution
and can communicate with the business effectively Best Practices in line with organizational constraints and objectives Service Offerings
Staffing Compliment internal team with external resources to mitigate risk
BICC – How To Get There
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 17
BICC –Teaching YOUR Users to Fish
“Give a man a fish; you have fed him for today. Teach a man to fish; and you will not have to listen to his incessant whining about how
hungry he is.”—Author unknown
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 18
Current State / Future State
BI Enterprise Deployments & BI Success Model
BI Competency Center (BICC)
BICC Organizational Model
Service Offerings
How To Get Started
Conclusion
Agenda
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 19
BI Tool SpecialistBI Tool
Specialist
Security TeamSecurity Team
BICC Organizational Model: Sample Role Structure
Business IntelligenceSr. Executive
Business IntelligenceSr. Executive
DW Project Manager
DW Project Manager
BI Tool SpecialistBI Tool
Specialist
DW Operations Manager
DW Operations Manager
Data Quality Lead
Data Quality Lead
ETL LeadETL Lead
Meta Data Lead
Meta Data Lead
Security ManagerSecurity Manager
Infrastructure Lead
Infrastructure Lead
Business UnitSupport
Business UnitSupport
Data StewardChampion
Data StewardChampion Business AnalystBusiness Analyst
Business IntelligenceCompetency Center
Business IntelligenceCompetency Center
Content SpecialistContent Specialist Training SpecialistTraining Specialist
Education Lead
Education Lead
Key Relationship
Data Architect/Dba
Data Architect/Dba
BI Business Analyst
BI Business Analyst
BOBJ Program Manager
BOBJ Program Manager
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 20
BI Tool SpecialistBI Tool
Specialist
Security TeamSecurity Team
BICC Organizational Model: Sample Role Structure
Business IntelligenceSr. Executive
Business IntelligenceSr. Executive
DW Project Manager
DW Project Manager
BI Tool SpecialistBI Tool
Specialist
DW Operations Manager
DW Operations Manager
Data Quality Lead
Data Quality Lead
ETL LeadETL Lead
Meta Data Lead
Meta Data Lead
Security ManagerSecurity Manager
Infrastructure Lead
Infrastructure Lead
Business UnitSupport
Business UnitSupport
Data StewardChampion
Data StewardChampion Business AnalystBusiness Analyst
Business IntelligenceCompetency Center
Business IntelligenceCompetency Center
Content SpecialistContent Specialist Training SpecialistTraining Specialist
Education Lead
Education Lead
Key Relationship
Data Architect/Dba
Data Architect/Dba
BI Business Analyst
BI Business Analyst
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 21
Current State / Future State
BI Enterprise Deployments & BI Success Model
BI Competency Center (BICC)
BICC Organizational Model
Service Offerings
How To Get Started
Conclusion
Agenda
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 22
Service Offerings (PMO)
Development of repeatable predictable approach Deployment of “Solutions” to support the business Handbook of tasks, objectives & deliverables
Service Offerings Focused on specific functionality
• Structured Reports (Crystal)• Ad-Hoc Query & Analysis (Web Intelligence)• Universe Development• Dashboards• Performance Management
Amalgamation of Corporate BI best practices and deployment tasks• Specific to client environment and technical requirements
Development of Deployment Costing Understanding of costs associated with functionality requested Allows development of ROI model
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 23
Current State / Future State
BI Enterprise Deployments & BI Success Model
BI Competency Center (BICC)
BICC Organizational Model
Service Offerings
How To Get Started
Conclusion
Agenda
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 24
Proposal: COE Scope
COE Scoping Effort Objectives:
• Scope out the development for an internal BICC • Determine internal skill levels required to support BICC• Identify knowledge gaps and recommend training courses• Establish Internal BOBJ deployment Inventory• Develop consolidation plan
» Approach/Structure» Timeline» Resource Requirements (Client & BOBJ)
• Determine initial “net-new” deployments to focus on• Determine scope of Best Practices framework• Determine education plan/path for internal resources
Deliverables• Documentation of findings and recommendations• Development of proposed BICC organization chart• Recommended strategic staffing to mentor/compliment team• Establish preliminary project plan to achieve success• Determine appropriate “Service Offerings” to focus on development
Resources:• Principal Project Manager• Senior Technical Architect
Cost: $64,000 + expenses
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 25
Proposal: Strategic Staff Augmentation (VPA)
Project Management Initial project deployments during COE development Future larger project deployments to supplement internal PMO
Business Analysis Assistance Requirements Gathering & Visioning Capabilities Mapping (ensuring the right functionality is being leveraged)
Technical Staff Augmentation Specific technical resources to augment deployment teams Covering tasks such as:
• Universe & Report Architecture & Development
• Dashboard development
• SDK integration
• Security Integration
• Data Warehouse Design
Reporting Factory Off-site / Offshore / Near-Shore Development Production Support / Tech Support / Sustaining Engineering
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 26
Current State / Future State
BI Enterprise Deployments & BI Success Model
BI Competency Center (BICC)
BICC Organizational Model
Service Offerings
How To Get Started
Conclusion
Agenda
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 27
Conclusions
Communication with BI consumers is required to align objectivesAn enterprise BI deployment requires an enterprise class support planEstablishment of a BI Competency Center requires: Educated and capable support individuals Understanding of current and future business intelligence needs Best practices to ensure standards are established and maintained
Support for a BI backbone must be proactiveSpecific roles need to be defined in order to succeedLeveraging BOBJ consulting for strategic staff augmentation will mitigate risk and help achieve “flawless execution”
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 28
Conclusions
BI Competency CenterBI Competency Center
Appendix Slides
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 30
BICC Roles: Staffing & Growth
Business Intelligence Senior Executive Description:
• Responsible for the day-to-day BI operations; technical management• Interfaces with executive sponsor and business unit exec sponsors
Drivers For Growth:• Number of BI COE Employees
DW Operations Manager Description:
• Responsible for all Data Warehouse operations• Platform operations, technical management, project management
Drivers for Growth:• Number of DW employees• Number of data sources, data marts & locations
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 31
BICC Roles: Staffing & Growth
DW Project Manager Description:
• Responsible for Data Warehouse or Data Mart deployments• Understanding of data warehouse design standards; methodology
Drivers for Growth:• Number of projects; data warehouse instances; data mart instances
BI Business Analyst Description:
• Understands functional aspects of BOBJ Suite• Understands COE service offerings• Performs formal requirements gathering and gap analysis with business units• Develops estimates of effort for functional deployments• Ensures that appropriate capabilities are being leveraged given desired outcome• Develops preliminary project approach and project charter
Drivers for Growth:• Number of Business Units; projects; project complexity; end-users
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 32
BICC Roles: Staffing & Growth
Data Architect/Dba Description:
• Responsible for the day-to-day Data architecture and Dba related activities• Interfaces with business unit data architects and BI business analysts• SQL, Data Modeling, Capacity Planning, Tuning
Drivers For Growth:• Number of database instances, tables, projects
Security Manager Description:
• Responsible for understanding security requirements and constraints• Interfaces with corporate security team; Technical Management
Drivers for Growth:• Number of end users & applications requiring security integrations
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 33
BICC Roles: Staffing & Growth
BI Tool Specialist Description:
• Understands functional and technical aspects of the BOBJ Suite• May require more than one resource depending on scope of suite deployed• Designer; Web Intelligence; Dashboard Manager; Crystal Reports
Drivers For Growth:• Number of data marts; applications; projects; end-users
Meta Data Lead Description:
• Manages meta-data for various deployments supporting BI Tool Specialists• Ensures Best Practices are being adhered• Designer; Crystal Business Views; Ad-Hoc Reporting
Drivers for Growth:• Number of data marts; applications; projects; end-users
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 34
BICC Roles: Staffing & Growth
Data Quality Lead Description:
• Establishes data quality standards• Ensures data source quality is sufficient to meet business needs• Same person as Data Architect?
Drivers For Growth:• Number of database instances; tables; projects
ETL Lead Description:
• Develops & Maintains ETL processes to populate Data Mart• Ensures Best Practices are being adhered• Works with Data Architect & Data Quality Lead
Drivers for Growth:• Number of data sources & data marts; projects
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 35
BICC Roles: Staffing & Growth
Infrastructure Lead Description:
• Responsible for the infrastructure, it’s maintenance and growth• Ensures infrastructure growth meets anticipated demand• In-depth understanding of BOBJ architecture and services; Unix; Windows
Drivers For Growth:• Number of servers and operating systems
Education Lead Description:
• Develops & Maintains Education offerings for BICC employees and end-users• Leverages BOBJ curriculum; deploys & maintains Knowledge Accelerator content
Drivers for Growth:• Number of projects; number of end-users; functionality being leveraged
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 36
BICC - Best Practices
Some of the topics covered include: User Requirement Definition & Documentation Data Access Methods Presentation Methods Change Control Process Universe Development Policies, Procedures and Processes Report Development Policies, Procedures & Process Quality Assurance Policies, Process & Procedures Application Integration Review Security Integration Review & Analysis User Administration & Support Processes & Procedures System Auditing Policies Support
Copyright © 2005 Business Objects S.A. All rights reserved.Slide 37
Leverage our experience implementing thousands of BI systems
BICC - Training as a Success Enabler