BAM Sonderkolloquium 1Berlin, 08.12.2011
Management of Technical
Cooperation Projects –
Opportunities and Limitations of
IT-Solutions
Dr. Tilman DenklerBAM Federal Institute for Materials Research and Testing
Section S.3 - International Technology Transfer
BAM Sonderkolloquium 2Berlin, 08.12.2011
Content
Who’s Tilman Denkler?
What’s management of Technical Cooperation projects about?
A TWINNING-Project in Georgia
How can IT-solutions improve project management?
Data and information exchange via an internet platform
Why doesn’t IT assure sucessful project implementation?
Communication is an iceberg
What’s the message?
BAM Sonderkolloquium 3Berlin, 08.12.2011
Tilman Denkler
Higher Education
Diploma in Geology
Geology of the Waidischbachtal including a petrological analysis of the Paleozioc metabasites and metasediments (Karawanken, Austria)
Doctor in natural sciences
Metamorphic and structural evolution of the Pan-African basement at Delgo – Northern Sudan
Master of Arts in Economy and Management
Impartiality and independence of conformity assessment bodies with a special focus on methods for the assurance of both in the context of the New Approach
BAM Sonderkolloquium 4Berlin, 08.12.2011
Tilman Denkler
Professional experience
ScientistSpecial Research Project Arid and Semi-Arid Areas (SFB 69)
Quality manager and management assistantConstruction company specialised on environmental issues
Executive manager and authorized representative (Prokurist)
Construction company specialised on technical insulations
Lead assessor and case manager German accreditation body
Scientific employee at BAMSection S.3 International Technology Transfer
BAM Sonderkolloquium 5Berlin, 08.12.2011
Technical Cooperation
TWINNING-Projects
Most relevant type of projects for BAM section S.3 - iCATT
Partnership of public authorities of EU member states and partner countries
Establishment of governmental structures in line with the EU practices
Financed by the European Union
Coordinated in Germany by the Federal Ministry of Economics and Technology (BMWi)"National Contact Point Twinning" (NCP)
BAM Sonderkolloquium 6Berlin, 08.12.2011
TWINNING in GeorgiaStrengthening accreditation infrastructure according the best practice in the EU member states
Duration: 18 months
Volume: 1 long term expert for 18 monthsabout 460 Working days for short term experts
Status: Contracts are signed, project implementation starts in January 2012
Consortium leader GermanyFederal Ministry of Economics and Technology (BMWi)
BAM Federal Institute for Materials Research and Testing
Deutsche Akkreditierungsstelle GmbH (DAkkS)
Junior Partner Latvia
SAMC Standardisation, Accreditation and Metrology Centre / LATAK Latvian National Accreditation Bureau
BAM Sonderkolloquium 7Berlin, 08.12.2011
Activities and Sequencing
BAM Sonderkolloquium 8Berlin, 08.12.2011
Functions
BAM Sonderkolloquium 9Berlin, 08.12.2011
Management of TWINNING projects
Main tasks of the project management
Management of resources
Preparation of reports and meetings
Financial controlling
Coordination of the cooperation of consortium partners
Coordination of the cooperation of involved parties (EU-Delegation, GAC)
Communication Provision and exchange of information
Cooperative work on documents
BAM Sonderkolloquium 10Berlin, 08.12.2011
IT-solution for project management
Internet portal based on MS SharePoint
easy to develop and to manage
can be used intuitively
has password protected access
includes calendar, document management, discussion forums and contact management
Communication Provision and exchange of information Cooperative work on documents
BAM Sonderkolloquium 12Berlin, 08.12.2011
Communication in the project (?)Long term expert
Project Leader Member State
Project LeaderBeneficiary Country
Project Manager EU-Delegation
Short term experts
Long term expert assistant Long term expert counterpart
Project Manager
iCATT-staff
GAC-staff
Junior Project Leader Member State
BAM Sonderkolloquium 13Berlin, 08.12.2011
RealityIrena Mikelioniene
TilmanDenkler
Irakli Matkava
FrancescaMazzucco
Short term experts
Long term expert assistant Paata Gogoldze
Jana Klink
Aline Dahlke
GAC-staff
MartinsOzolins
Long term expert
Project Leader Member State
Project LeaderBeneficiary Country
Project Manager EU-Delegation
Short term experts
Long term expert assistant Long term expert counterpart
Project Manager
iCATT-staff
GAC-staff
Junior Project Leader Member State
BAM Sonderkolloquium 14Berlin, 08.12.2011
Paul Watzlawick
5 Axioms of communication*
Axiom 2:Every communication has a content and relationship aspect such that the latter classifies the former
relationship aspect
content aspect
Axiom 4:Humans communicate both digitally and analogically
This means communication includes, apart from the plain meaning of words, more information: •information on how the talker wants to be understood •information on how the talker himself sees his relation to the receiver of information.
*Watzlawick, Paul; Bavelas, Janet; Jackson, Don (1967): “Some tentative axioms of communication”. In: Pragmatics of human communication: A study of interactional patterns, pathologies, and paradoxes (pp. 48-71). New York: W. W. Norton Company.
Communication does not only involve the merely spoken words (digital communication), but non-verbal and analog-verbal communication as well.
BAM Sonderkolloquium 15Berlin, 08.12.2011
Albert Mehrabian
7-38-55 rule*
Three elements in face-to-face communication:
Words
Tone of voice
Nonverbal behavior (e.g. facial expression)
For incongruent communication of attitudes and emotions:
7% of the message is communicated through words
38% is communicated through vocal tone
55% is communicated through facial expression
*Mehrabian, Albert (1981): Silent Messages (2nd ed.), Belmont, CA: Wadsworth.Based on: Mehrabian, Albert; Ferris, Susan R.(1967): “Inference of Attitudes from Nonverbal Communication in Two Channels”, Journal of Consulting Psychology 31 (3): 248-252.Mehrabian, Albert; Wiener, Morton (1967). "Decoding of Inconsistent Communications". Journal of Personality and Social Psychology 6 (1): 109–114.
BAM Sonderkolloquium 16Berlin, 08.12.2011
Prerequisites for (IT-based) communication
Ability to use the IT-system:
Understanding (language)
Knowledge of technology
Willingness to communicate using IT-tools:
Security of data
Trust
BUT: Trust will not be achieved by electronic communication as major aspects of interpersonal communication are not addressed
Adjustments and training
Data securitiy measures
Face-to-face communication,
teambuilding measures
BAM Sonderkolloquium 17Berlin, 08.12.2011
Conclusions
IT-solutions are very useful tools to assure efficient and effective project management
Internet-based platforms with password-controlled access have the capability to cover most information exchange needs and a large part of the communication needs in technical cooperation projects
BUT: Neither communication nor information exchange will work by simply providing the IT-tools
To assure that communication works besides others the relationship-aspect has to be taken into account
BAM Sonderkolloquium 18Berlin, 08.12.2011
Thanks for your attention!
Questions?