August 18, 20099 a.m. - 10:15 a.m.
Emotional Intelligence –
The Best Career Insurance
that Money Can’t Buy
Tom Pierce MBA
www.CoachPierce.com
Date: Thursday, May 12, 2011
Time: 2:00 pm – 3 pm EDT
QE
©2009-2011 Pierce Management Development
www.asaecenter.org
How familiar are you with Emotional Intelligence (EQ)?
___ I am Eager to learn EQ basics.
___ I have Elementary knowledge of EQ.
___ I am Engaged and Enthusiastic about EQ.
___ I am Expert in EQ theory and/or practice.
© 2011 Pierce Management Development
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Lobal Warming: The Myth of Multi-Tasking
“Do not multi-task. I’m going to tell you what you already know.
Trying to brush your teeth, talk on the phone, and answer e-mail
at the same time just doesn’t work… It is a symptom of “task creep”—
doing more to feel productive
while actually accomplishing less…
Divided attention will result in
more frequent interruptions, lapses in concentration,
poorer net results and less gratification.”
Timothy Ferris, The 4-Hour Workweek, Crown Publishers 2007
©2011 Pierce Management Development
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
“It was the best of times, it was the worst of times…”
A Tale of Two Cities, Charles Dickens, 1859
Think about a person in your past or
present who brought out the best
in you. Jot down three to five words
or phrases to describe this person’s
qualities.
©2009-2011 Pierce Management Development
E
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Now think about a person in your
past or present who brought out the
worst in you. Jot down three to five
words or phrases to describe this
person’s qualities.
©2009-2011 Pierce Management Development
“It was the best of times, it was the worst of times…”
A Tale of Two Cities, Charles Dickens, 1859
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www.asaecenter.org©2009 Pierce Management Development
““Hired on experience.Fired on personality.Hired on experience.Fired on personality.””
Claudio Fernández-Aráoz, in his
1999 Harvard Business Review
article “Hiring without Firing,” listed
Ten Deadly Traps that explain why
the wrong person gets hired.
One of those traps was:
Ignoring Emotional Intelligence.
Egon Zehner International found that unsuccessful
managers (each of whom had exceptional IQ’s and
experience) had Emotional Intelligence deficiencies.
©2011 Pierce Management Development
QE
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
Elevator IntelligenceElevator Intelligence
Quick!
The elevator
door is about
to close.
How would you
define
Emotional
Intelligence?
©2009-2011 Pierce Management Development
QE
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Definition of Emotional Intelligence
(EQ)
“Your ability to recognize and
understand emotions in yourself and
others, and your ability to use this
awareness to manage behavior and
relationships.”
Drs. Travis Bradberry and Jean Greaves
Co-Founders, TalentSmart
©2009-2011 Pierce Management Development
QE
www.asaecenter.org
Being
Human
Emotional
Intelligence
(EQ)
PersonalityIntelligence
Quotient
(IQ)
©2009-2011 Pierce Management Development
QE
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
The Building Blocks of
Emotional Intelligence
©2009-2011 Pierce Management Development
QE
www.asaecenter.org
The Four EQ Domains
What I See What I Do
With
Me
With
Others
©2009-2011 Pierce Management Development
QE
What/With concept ©2001-2011 TalentSmart
www.asaecenter.org
Emotional Intelligence is on the Rise!
©2008 TalentSmart
© 2009-2011 Pierce Management Development
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
Or is it?
©2008 TalentSmart
© 2009-2011 Pierce Management Development
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QE
You can’t change your IQ, but you can
improve your EQ. Consider this bit of “if-the” logic:
If you have high emotional intelligence,
then you are more likely to succeed in your current
association or nonprofit job.
If you succeed in your job today, then your association
career will take care of itself.
Therefore, if you have high emotional
intelligence, then you will be more likely to succeed
throughout your entire career.
Intelligent Career Logic … about your Emotions
© 2009-2011 Pierce Management Development
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“Hey, I didn’t mean
anything personal by it!”
Personal EQ:
Self-Awareness & Self-Management
QE
© 2009-2011 Pierce Management Development
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
EQ Personal Competence
What I See What I Do
With
Me
QE
What/With concept ©2001-20011 TalentSmart © 2009-2011 Pierce Management Development
www.asaecenter.org
What is Self-Awareness?
• You understand your own emotions before,
during, and after they happen.
• You are aware of when your emotions are
triggered by people and events.
• You recognize how your own emotions impact
other people.
• You are realistic about perceiving and dealing
with emotions that may make you feel
uncomfortable.
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© 2009-2011 Pierce Management Development
www.asaecenter.org© 2011 Pierce Management Development
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
Getting
to
Know
You
QE
© 2009-2011 Pierce Management Development
www.asaecenter.org
QE Note: The complete full-page form is included in
the downloadable handouts for this session.
© 2009-2011 Pierce Management Development
www.asaecenter.org
Feedforward: Improvement happens in the Future
Marshall Goldsmith
What Got You Here Won’t Get You There 2007
1. Pick one behavior to change that would make a
significant, positive difference in your life.
2. Describe your goal in a one-on-one
conversation…with anyone you know.
3. Ask that person for two suggestions for the
future that might help you achieve a positive
change in that behavior.
4. Listen attentively to the suggestions.
5. The only response allowed: Thank you!
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© 2009-2011 Pierce Management Development
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
EQ Personal Competence
What I See What I Do
With
Me
QE
What/With concept ©2001-2011 TalentSmart © 2009-2011 Pierce Management Development
www.asaecenter.org
What is Self-Management?
• You convert your understanding of your own
emotions into appropriate personal behavior.
• You know how to recover successfully from
powerful emotions, by considering alternatives
and then acting appropriately, once your
emotional reaction subsides to allow a rational
response.
• You understand, as you react and act, that your
short-term needs may have to wait until longer-
term goals are addressed.
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© 2009-2011 Pierce Management Development
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Our Thinking Brain
Visual
Cortex
Eye
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© 2009-2011 Pierce Management Development
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
The Accidental MindDavid J. Linden 2007
• The brain is a kludge (pronounced “klooj”),
a design that is inefficient, inelegant, and
unfathomable, but that nevertheless works…
• The brain is built like an ice cream cone (and
you are the top scoop): through evolutionary
time, as higher functions were added, a new
scoop was placed on top, but the lower scoops
were left largely unchanged.
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© 2009-2011 Pierce Management Development
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Emotional Hijacking
Visual
Cortex
Eye
FRIGHTFRIGHTFRIGHTFRIGHT
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© 2009-2011 Pierce Management Development
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©2008 TalentSmart
Self-Management Gaps are Generational!
Self-Management Level
© 2009-2011 Pierce Management Development
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
Or are they?
Self-Management Level
©2008 TalentSmart
© 2009-2011 Pierce Management Development
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QE
© 2009-2011 Pierce Management Development
August 18, 20099 a.m. - 10:15 a.m.
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Excerpts from Emotional Intelligence 2.0 © 2009 TalentSmart, page 127. Used with permission from TalentSmart
Self-Management Strategy #14
Speak to Someone Who is Not Emotionally
Invested in Your Problem
© 2009-2011 Pierce Management Development
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“Hey, it’s not me.
They’re the problem!”
Interpersonal EQ: Social Awareness
& Relationship Management
QE
© 2009-2011 Pierce Management Development
www.asaecenter.org
EQ Interpersonal Competence
What I See What I Do
With
Others
QE
What/With concept ©2001-2011 TalentSmart © 2009-2011 Pierce Management Development
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
What is Social Awareness?
• You read other people literally plus you “read between the lines,” recognizing clues that point to their true feelings and emotions.
• You are able to avoid any bias that could result from your own emotions and beliefs, recognizing the higher goal: assessing others accurately.
• You are especially skilled in active listening, laser-like observation, and enhanced empathy.
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© 2009-2011 Pierce Management Development
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Excerpts from Emotional Intelligence 2.0 © 2009 TalentSmart, page 169. Used with permission from TalentSmart
Social Awareness Strategy #15
Step into Their Shoes
© 2009-2011 Pierce Management Development
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
EQ Interpersonal Competence
What I See What I Do
With
Others
QE
What/With concept ©2001-2011 TalentSmart © 2009-2011 Pierce Management Development
www.asaecenter.org
What is Relationship Management?
• You respect that Relationship Management is the most complex EQ skill, flowing from your Self-Awareness, Self-Management, and Social Awareness.
• You use your accurate perceptions of your emotions and other people’s emotions to create successful conversations and transactions.
• You apply Relationship Management actions so consistently and so well that you are adept in forging long-term relationships.
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© 2009-2011 Pierce Management Development
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August 18, 20099 a.m. - 10:15 a.m.
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Excerpts from Emotional Intelligence 2.0 © 2009 TalentSmart, page 198. Used with permission from TalentSmart
Relationship Management Strategy #9
Don’t Avoid the Inevitable
© 2009-2011 Pierce Management Development
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QE
A Rising Skill can Float All Domains
1. Practice active listening to increase your empathy.
2. As your empathy develops, your Social Awareness
will improve.
3. As your Social Awareness develops,
your overall Emotional Intelligence will improve.
Easy as 1-2-3? Not quite. Remember that whenever
you try to improve an EQ skill, rewiring your brain
usually requires three to six months of practice,
including the inevitable setbacks.
© 2009-2011 Pierce Management Development
www.asaecenter.orgwww.asaecenter.org
QE
So What’s the ROI on your EQ Investment?
� You’ll perform better in your current job.
� You’ll interview better for your next job.
� You’ll improve your relationships,
Not just in your workplace,
but in every area of your life!
© 2009-2011 Pierce Management Development
August 18, 20099 a.m. - 10:15 a.m.
www.asaecenter.org
www.asaecenter.orgwww.asaecenter.org
Emotional Intelligence –
The Best Career Insurance
that Money Can’t Buy
Tom Pierce MBA
www.CoachPierce.com
Date: Thursday, May 12, 2011
Time: 2:00 pm – 3 pm EDT
QE
©2009-2011 Pierce Management Development