© 2014. Archbright. All rights reserved NHRMA 2015 Slide 2
Assessing the Success of D/I Initiatives Using D/I Benchmarks
Barbara Deane, MA Editor-in-Chief DiversityCentral.com
Joseph Marth, PhD Vice President, Business Solutions Archbright
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 4
Agenda
• Welcome & Introductions
• Overview of Global D&I Benchmarks (GDIB)
– Cooking Circle Exercise 1
• GDIB as “Change Catalyst”
• A Suggested GDIB Change Process
– Cooking Circle Exercise 2
• Questions & Answers
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 5
Learning Outcomes
• Become familiar with the GDIB as a framework of standards for assessing and measuring your D&I work
• Gain language to communicate more effectively about how to use standards as a way of gauging the quality of your D&I
• Learn to use selected “change management” techniques as a means to advance your organization to higher standards on D&I
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 7
GDIB
Helping to ensure that diversity and inclusion work is done at the highest quality level
possible
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 9
Global Definition and Scope
• These Benchmarks apply to all organizations around the world
• They are not limited to multinational organizations that work internationally
• They are not specific to a country, culture, D&I approach, sector, industry, or size of organization
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 10
GDIB Sponsor: The Diversity Collegium
Think Tank of practitioners, scholars, and leaders
Mission: To advance the field of D&I through dialogues, symposia, research, and publications
“It is one of the first comprehensive tools to explain what creating inclusive systems and managing diversity entails.”
www.diversitycollegium.org
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 11
Research / Expert Panelists
• The Benchmarks represent the collective viewpoints of the Expert Panelists
• Selected by the authors from recommendations based on criteria of breadth and depth in D&I
• Practitioners, scholars, authors from a variety of diversity dimensions, backgrounds, and areas of expertise
• Research process involved several rounds of review and analysis
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 12
D&I Conceptual Frameworks
• Social Justice / Social Cohesion / Fairness and Equity / Overcoming Oppression
• Cultural Competence / Multiculturalism / Interculturalism
• Organization Development / Strategic Diversity Management
• Legal and Compliance
• Social Responsibility
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 13
A benchmark is…
• An organizational standard of performance
• Usually stated as an end result or outcome
Benchmarking helps people in organizations
achieve high-quality results or aspirations
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 15
13 Categories in Four Groups
Internal
Assessment, Measurement, and
Research
D&I Communications
Recruitment, Development, and
Advancement
Benefits, Work-Life, and Flexibility
Job Design, Classification, and
Compensation
D&I Education and Training
D&I Vision, Strategy, and Business
Case
Leadership and Accountability
Infrastructure and Implementation
Foundation
Community, Government Relations, and
Social Responsibility
Products and Services Development
Marketing, Sales, Distribution, and
Customer Service
Supplier Diversity
External
Bridging Foundation
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 17
Exercise 1 Instructions
• Individually
– Using the handout of the 13 GDIB categories, choose the top 6 categories in which your organization is currently focused (or should be focused)
– Now, narrow the selection to 3 categories in which your organization is making (or could make) the most progress
• Cooking Circles
– Each Cooking Circle tallies top 3 selections of each person using the provided tally flip chart and voting dots (3 voting dots per person)
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 18
13 Categories in Four Groups
Internal
Assessment, Measurement, and
Research
D&I Communications
Recruitment, Development, and
Advancement
Benefits, Work-Life, and Flexibility
Job Design, Classification, and
Compensation
D&I Education and Training
D&I Vision, Strategy, and Business
Case
Leadership and Accountability
Infrastructure and Implementation
Foundation
Community, Government Relations, and
Social Responsibility
Products and Services Development
Marketing, Sales, Distribution, and
Customer Service
Supplier Diversity
External
Bridging Foundation
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 19
The Levels
Each Category has Benchmarks in 5 levels:
• 0% D&I work not done
• 25% Compliance mindset
• 50% Beginning programs
• 75% Seeing D&I systemically/a robust approach
• 100% Current best practices
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 20
Use and Permissions
Global Diversity and Inclusion Benchmarks (GDIB) is distributed as a PDF document. Permission to use this tool will be granted at no cost by signing an agreement with the authors.
To download the Benchmarks document, the Permissions Agreement, and additional tools and resources, go to:
www.diversitycollegium.org
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 22
GDIB as Change Catalyst
• “Catalyst” refers to a substance or phenomena that accelerates change at a rate faster than is typical or normal
• When measurement is used in organizations, it almost always creates an expectation for positive change, especially when the initiative entails measuring the perceptions of employees
– This expectation for positive change has a high-level of “urgency” or “readiness”
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 23
Kotter’s Model of Change
Create Urgency
Form a Powerful Guiding Change Team
Create a Plan to Direct the Change
Launch Change Initiative(s)
Manage the Change (Remove Obstacles)
Create Short-term Wins
Make it Stick (Weave the Change into the Organization’s Culture)
Build on the Change
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 24
Lewin’s Model of Change
• Getting the organization “ready” for change
Unfreeze
• Facilitating the intended change
Change • Making the
change permanent
Refreeze
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 26
GDIB Change Process
1 Exec Sponsorship &
Scope
2 GDIB Task Force
Assembled
3 Measurement Set-up
4 Launch
5 Analysis 6 Report Back
of Results
7 Root Cause Analyses
8 Solution Generation & Prioritization
9 Action Planning
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 27
GDIB Change Process
• 1: Executive Sponsorship & Scope
• 2: GDIB Task Force Assembled
• 3: Measurement Set-up
– Selection of benchmarks
– Design of measurement methodology – grouping variables, sampling, platform/approach, etc.
– Communications
• 4: Launch (continued)
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 28
GDIB Change Process
• 5: Analysis
• 6: Report Back of Results
• 7: Root Cause Analyses
• 8: Solution Generation & Prioritization
• 9: Action Planning
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 30
The Situation
Gamma Technologies Inc. recently used the GDIB to survey employees about their perceptions of the organization’s diversity and inclusion efforts for the past five years
– A broad sample of 200 employees (of the company’s 800+ employees) were surveyed
– 8 of 13 GDIB Categories were selected for the study
– A number of grouping variables were used, including • Organizational Level/Job Family:
– Directors & Executives
– Managers & Senior Managers
– Supervisors
– Individual Contributors – Exempt
– Individual Contributors – Non-exempt
– Not all groups were surveyed on the same GDIB Categories – selections were made by GDIB Task Force
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 31
The Situation
• Among the key findings was the following for Category 2 – Leadership & Accountability:
Frequency Selecting This Level
Best Practices Level
.19 100% Level
.38 75% Level
.23 50% Level
.17 25% Level
.03 0% Level
Frequency Selecting This Level
Best Practices Level
.00 100% Level
.07 75% Level
.22 50% Level
.46 25% Level
.25 0% Level
Directors & Executives: Supervisors:
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 32
Exercise 2 Instructions
• Finding: 80% of the Directors and Executives believe the organization has reached the 50% level or higher, where as only 29% of Supervisors believe the organization has reached the 50% level or higher
• In your Cooking Circle (aka GDIB Task Force), identify what are possible causes for the gap between the two groups
• Reach Consensus on 1-2 causes
• Determine Next Steps
• Choose spokesperson to report out
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 34
Learning Outcomes
• Become familiar with the GDIB as a framework of standards for assessing and measuring your D&I work
• Gain language to communicate more effectively about how to use standards as a way of gauging the quality of your D&I
• Learn to use selected “change management” techniques as a means to advance your organization to higher standards on D&I
Assessing the Success of D/I Initiatives Using D/I Benchmarks
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 35
13 Categories in Four Groups
Internal
Assessment, Measurement, and
Research
D&I Communications
Recruitment, Development, and
Advancement
Benefits, Work-Life, and Flexibility
Job Design, Classification, and
Compensation
D&I Education and Training
D&I Vision, Strategy, and Business
Case
Leadership and Accountability
Infrastructure and Implementation
Foundation
Community, Government Relations, and
Social Responsibility
Products and Services Development
Marketing, Sales, Distribution, and
Customer Service
Supplier Diversity
External
Bridging Foundation
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 36
GDIB Change Process
1 Exec Sponsorship &
Scope
2 GDIB Task Force
Assembled
3 Measurement Set-up
4 Launch
5 Analysis 6 Report Back
of Results
7 Root Cause Analyses
8 Solution Generation & Prioritization
9 Action Planning
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 37
Cooking Circle Exercise 1: Summary of Results
© 2014. Archbright. All rights reserved NHRMA 2015 Slide 38
Barbara Deane, MA Editor-in-Chief [email protected]
Joseph Marth, PhD Vice President, Business Solutions [email protected]
Assessing the Success of D/I Initiatives Using D/I Benchmarks