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AppDynamics Certified
Associate Administrator
Exam Preparation GuideRevised: September 2019
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Table of Contents
Disclaimer 4
Exam Overview 5
Intended Audience 6
Minimum Competency to Succeed on the Exam 7
Registration and Administration 10
Pre-requisite Knowledge and Skills Assumed but not Tested 12
Recommended Product Experience 13
Recommended Learning 14
Section Titles & Weights 19
Objectives & Reference Materials 20
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Notice
The information and materials included in this guide (collectively,
the “Materials”) are the proprietary information of AppDynamics LLC (the
“Company”). No part of the Materials may be reproduced, distributed,
communicated or displayed in any form or by any means, or used to make
any derivative work, without prior written permission from the Company.
© 2018-2019 AppDynamics LLC. All rights reserved.
All third-party trademarks, including names, logos and brands, referenced by the Company in this guide are
the property of their respective owners. All references to third party trademarks are for identification
purposes only and shall be considered nominative fair use under trademark law.
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Disclaimer
This exam preparation guide is designed to provide candidates for the
AppDynamics Certified Associate Administrator certification with
pertinent pieces of information to enable preparation for the exam,
including references to study resources and ways to interpret and prepare
for the topics assessed on the exam.
Please be aware that reading this guide in no way ensures a passing
score on the certification exam, nor is it a substitute for gaining the
practical experience that may be necessary in order to achieve a passing
score.
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Exam Overview
Number of Items
Each version of the AppDynamics Certified Associate Administrator exam is a 60-65 question exam written in English.
Passing Score
The passing score for each version of the current exam is 62%.
Time Limit
• The time limit for the exam is 105 minutes.
• The total approximate seat time is 105 + 15 minutes.
• The total seat time includes times allotted for the Non-Disclosure Agreement (NDA) and surveys.
• Please note, the NDA and surveys are administered as untimed sections of the exam.
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Intended AudienceThe AppDynamics Certified Associate Administrator exam is intended for individuals who
configure and manage AppDynamics technologies, to enable performance management
professionals to monitor systems, applications, and business process performance. They should
have the knowledge and skills required to configure, instrument, optimize and otherwise prepare
for the effective use of AppDynamics core Application Performance Manager, Application
Analytics, and End User Monitoring.
This may include the following Application Performance Management (APM) related titles,
functions and/or responsibilities:
• Administrators
• Architects
• Consultants
• Systems Engineers
• Systems Implementers
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Minimum Competency to Succeed on the Exam
The minimally competent candidate for the exam should have knowledge
and/or experience with the following:
• Basic awareness of one or more of the following: Java, .NET, PHP, Node.js, Python
• Basic knowledge of XML
• Knowledge of web-application design, web services, and common service frameworks
• Advanced knowledge of Windows or Linux
• Experience troubleshooting and solving software-related issues
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Minimum Competency to Succeed on the Exam (continued)
• Understand user permissions in the context of Windows or Linux
• Understand how web applications, such as request and response transactions, can map the
AppDynamics Intelligent Platform architecture
• Understand agent deployment and validation
• Install the agent
• Review Business Transaction Auto discovery strategy and update if required
• Create up to 5 Business Transactions per tier
• Review backend grouping strategy and update them if necessary
8September 2019
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Minimum Competency to Succeed on the Exam (continued)
• Create health rules, alerts, and policies
• Import and customize pre-created dashboards templates
• Explore, test, and configure basic Business Transaction detection rules
• Troubleshoot Business Transactions using flow maps, snapshots, metric browser,
diagnostics sessions, events
• Extend monitoring capabilities by using custom entry points, exit points, information points,
data
• Address potential issues by setting up custom dashboards, health rules, actions, policies,
and runbook automation
9September 2019
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Registration and Administration
This exam is administered online through our Learning Management
System. Candidates can request registration for the exam at:
learn.appdynamics.com/certifications/administrator
Candidates will need the following in
order to take the AppDynamics Certified
Associate Administrator exam:
• A laptop running Windows or Mac OS
• The latest version of a major web browser such
as: Internet Explorer, Chrome, Firefox or Safari
10September 2019
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Preparing for the Exam
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Pre-requisite Knowledge and Skills Assumed but not TestedSuccessful candidates for the AppDynamics Certified Associate
Administrator exam should posses the following pre-requisite knowledge
and skills that are essential to succeeding on the exam but not assessed
on the exam:
• Experience with XML
• Experience with JSON
• Power user knowledge of Windows or Linux
• General knowledge of the usage of REST API
• Experience troubleshooting and solving software related issues
• Knowledge of one or more of the following: Java, .NET, PHP, Node.js, Python
• Knowledge of web application design, web services and common service frameworks
12September 2019
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Recommended Product Experience
We recommend that candidates have approximately six months of
experience (~200-500 hours, depending on frequency of use) with the
following tasks in regard to the AppDynamics Platform:
• Administering the Platform
• Installing and Configuring Agents
• Monitoring Alerts and Validating Responses
• Creating and Maintaining Dashboards
• Using Data Collectors and Database Collectors
• Managing Users, Groups, Roles and Permissions
13September 2019
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Recommended Learning
We recommend completing the training
outlined in the Administrator Track:
https://learn.appdynamics.com/tracks/administrator
14September 2019
Core APM I: Essentials(Instructor-led)
Core APM II: Advanced(Instructor-led)
Essential Administrator Functions I (Instructor-led)
Essential Administrator Functions II (Instructor-led)
Primary Courses
On-Premises Administration I (Instructor-led)
On-Premises Administration II (Instructor-led)
App Agent Installation and Administration(Instructor-led)
Optional Courses
orAppDynamics Essentials (Self-paced)
Core APM I (Self-paced)
Core APM II (Self-paced)
Core APM III (Self-paced)
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Recommended Learning
15September 2019
Core APM I: Essentials(2-days Instructor-led)
This series of courses introduces you to the
AppDynamics platform and architecture, and teaches you
to use the basic monitoring and troubleshooting tools. It
provides a solid foundation to ensure you are familiar with
the key features and organization of the AppDynamics
platform.
They provide an overview of AppDynamics and introduce
you to the key features of the APM platform. Once you
know your way around, you’ll learn to troubleshoot
common performance issues in your application, as well
as a number of advanced troubleshooting tools and
techniques. You’ll also get familiar with some powerful
monitoring tools that will help you keep your application
running in top form.
Primary Courses
Core APM II: Advanced(2-days Instructor-led)
This series of courses takes you beyond basic
monitoring and troubleshooting. It guides you
through planning and mapping AppDynamics
to your application, and walks you through
strategies and techniques to configure
AppDynamics to monitor what is most
important to your business.
You’ll learn the significance of prioritizing and
managing Business Transactions and practice some specific
techniques for discovering and defining your most important Business
Transactions. You will learn to use various tools to find, resolve, and
communicate issues in your application before they impact your
customers or your business, as well as lots of powerful features in
AppDynamics that will further enable you to monitor and maximize your
application’s performance.
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Recommended Learning
16September 2019
AppDynamics Essentials (Self-paced)
In the Essentials course you will learn the
fundamental concepts that power AppDynamics. You
will use flow maps to evaluate the health of your
application and identify business transactions. You
will also learn to troubleshoot workflows using
Snapshots in the AppDynamics Controller.
Core APM I (Self-paced)
You’ll start by establishing Baselines to compare
performance while troubleshooting. You’ll learn to
use Diagnostic Sessions and Development Mode,
and you’ll troubleshoot some common problems
such as node-level issues and errors.
Primary Courses (Core APM Self-paced alternative)
Core APM II (Self-paced)
This course teaches you how Business Transaction
Detection works and then shows you some ways to
optimize your Business Transactions. You’ll also
learn to earn to use Service Endpoints and how
they differ from Business Transactions. You’ll also
learn to use Discovery Tools, Live Preview, and to
set up Health Rules and Events.
Core APM III (Self-paced)
You will learn to provide additional context to your
Business Transaction metrics using Information Points, Method
Invocation Data Collectors, and HTTP Request Data Collectors, all
while using JMX metrics and MBeans attributes to monitor your Application.
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Recommended Learning
17September 2019
Essential Administrator Functions I(Instructor-led)
In this course you will learn how to best define
AppDynamics applications to match your actual
application environment, how users and groups are
defined and managed and what options are available
for configuring authentication and authorization to work
best for you.
You will explore how to control visibility of sensitive data
along with applying a licensing strategy to ensure only
permitted groups are able to post metrics. Retention of
AppDynamics data will also be explained and the ability
to intelligently manage the range of Business
Transactions that are actively monitored in your
Controller.
Primary Courses
Essential Administrator Functions II (Instructor-led)
In this course you will learn how to fine-tune your
approach to Business Transaction Detection,
looking at enabling and disabling of Detection
Rules in conjunction with precedence rules,
priority and the use of Discovery Sessions to
help expose candidate Business Transactions.
You will also learn the principles of how Nodes
become historical or disconnected as well as explore
administering Appserver Agent properties through the Controller
and how to retrieve Agent log files and understand what is revealed in
them. Finally, the mechanisms enabling AppDynamics Extensions will be
explained, plus ways in which other systems can integrate with
AppDynamics using the REST API.
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Recommended Learning
18September 2019
On-Premises Administration I (Instructor-led)
You will start with a refresher of all that can make up an On-Premises
AppDynamics deployment. You will then learn about key aspects of a
successful On Premises Controller installation, from pre-installation
considerations, through Controller sizing, Agent footprint and sizing of the
Events Service Cluster. The course will also dive into the various interfaces
used to administer the Controller and guide you through administration of
the Controller AppServer, how to undertake backups of the distinct types
of information held in the Controller, how you can restore that information
and how you manage where the Controller records all its data.
On-Premises Administration II (Instructor-led)
In this course you will learn about working with the Glassfish AppServer that hosts the AppDynamics Controller, from administration of the
Controller log files to Glassfish’s own logging settings and how to reset the Glassfish root password. You will learn how the Controller
license is applied and what to do when a new license needs to be administered. The course will explore how to use the Controller’s
Administration interface, from controlling Accounts to managing the global-level configuration settings. It will also outline how to export and
import these settings via the REST interface. Finally, the course will outline the principles of using AppDynamics to monitor your
AppDynamics deployment, looking at what specific performance metrics should be tracked.
Optional Courses (Administration) (Agents)
App Agent Installation and
Administration (Instructor-led)
You start by establishing a foundational
understanding of application
agents. Then you’ll go into detail
on each of the following agent
types: Machine Agent, Java
Agent, .NET agent, and NodeJS
agent. You’ll learn agent architecture,
installation, security, tuning, and using
log files to troubleshoot agent installation issues.
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Section Titles & Weights
Section Weight
Installing and Configuring Agents 15%
Creating and Maintaining Dashboards 16%
Managing Data Collectors 8%
Utilizing Database Collectors 10%
Standards and Conventions 2%
Alerts and Responses 11%
Error Handling and Exceptions 30%
System Access and Security 8%
Total 100%
19September 2019
The section weights included in this guide are intended to illustrate
how much of the exam is devoted to the topics listed.
In fact, the percentages directly map to the number of questions on
the exam. For example, if there were ~60 questions on each version
of the exam, and Section 1, was 15% of the exam, 9 questions
(approximately) on the exam would be from Section 1.
Section 1 = 15% ~ (60*0.15) = 9
Please be warned that section weights are NOT used to calculate
your score.
Scoring is far more complicated as exam questions may be given
different weights based on their overall importance. Because some
questions may have different point values assigned to them, section
weights and exam scores do not always have a one-to-one
correlation.
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Objectives & Reference Materials
Guidance
The following pages are provided to introduce
certification candidates to the range of incremental
reference materials that are available to supplement the
recommended formal AppDynamics University courses.
Details of available training deliverables can be found
at learn.appdynamics.com
These references are neither prescriptive nor definitive,
but are rather a subset intended expand a candidate’s
realm of knowledge, and help facilitate additional
hands-on practical experience with the AppDynamics
Platform, in order to prepare for an exam.
Additional relevant reference materials can always be
found by searching at www.appdynamics.com/support
20September 2019
Platform Version
As of the date of this publication, current versions of the
AppDynamics Certified Associate Administrator exam
are based on v4.4 of the AppDynamics Platform, and the
expectation that candidates should have ~200-500 hours of
practical experience post its release.
In addition, all exams are designed in anticipation that
candidates should be sufficiently skilled that they are able to
apply their knowledge to existing on-premises installations,
that may be using previous platform versions, or the latest
SaaS release… where, when and as may be appropriate.
Searching at www.appdynamics.com/support for version-
specific content will permit a candidate to review any
nuances between their current version and v4.4
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Objectives & Reference Materials (continued)
Installing and Configuring Agents References (#1)
Installing and Configuring Java Agents ➢ https://docs.appdynamics.com/display/PRO44/Install+the+Java+Agent
➢ https://docs.appdynamics.com/display/PRO44/Configure+the+JavaScript+Agent
➢ https://docs.appdynamics.com/display/PRO44/Java+Agent+Configuration+Properties
➢ https://docs.appdynamics.com/display/PRO44/Upgrade+the+Java+Agent
➢ https://docs.appdynamics.com/display/PRO44/Troubleshooting+Java+Agent+Issues
➢ https://docs.appdynamics.com/display/PRO44/Tune+Java+Agent+Performance
➢ https://docs.appdynamics.com/display/PRO44/Java+Agent+Logging
Installing and Configuring .NET Agents ➢ https://docs.appdynamics.com/display/PRO44/Install+the+.NET+Agent
➢ https://docs.appdynamics.com/display/PRO44/Configure+the+.NET+Agent
➢ https://docs.appdynamics.com/display/PRO44/.NET+Agent+Configuration+Properties
➢ https://docs.appdynamics.com/display/PRO44/Manage+Windows+Performance+Metrics
➢ https://docs.appdynamics.com/display/PRO44/Administer+the+.NET+Agent
➢ https://docs.appdynamics.com/display/PRO44/Upgrade+the+.NET+Agent
➢ https://docs.appdynamics.com/display/PRO44/.NET+Agent+Logging
21September 2019
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Objectives & Reference Materials (continued)
Installing and Configuring Agents References (#2)
Installing and Configuring Machine Agents ➢ https://docs.appdynamics.com/display/PRO44/Standalone+Machine+Agent
➢ https://docs.appdynamics.com/display/PRO44/Standalone+Machine+Agent+Require
ments+and+Supported+Environments
➢ https://docs.appdynamics.com/display/PRO44/Install+the+Standalone+Machine+Agent
➢ https://docs.appdynamics.com/display/PRO44/Standalone+Machine+Agent+Configur
ation+Property+Reference
➢ https://docs.appdynamics.com/display/PRO44/Verify+the+Standalone+Machine+Age
nt+Installation
➢ https://docs.appdynamics.com/display/PRO44/FAQs+and+Troubleshooting
Installing and Configuring Database Agents ➢ https://docs.appdynamics.com/display/PRO44/Prepare+to+Install+the+Database+Agent
➢ https://docs.appdynamics.com/display/PRO44/Database+Visibility+Permissions
➢ https://docs.appdynamics.com/display/PRO44/Administer+the+Database+Agent
➢ https://docs.appdynamics.com/display/PRO44/Upgrade+the+Database+Agent
➢ https://docs.appdynamics.com/display/PRO44/Verify+the+Database+Agent+Installation
➢ https://community.appdynamics.com/t5/Knowledge-Base/Release-Upgrade-Checklist-
for-Database-Agents/ta-p/32098
➢ https://docs.appdynamics.com/display/PRO44/Configure+WMI+Permissions+and+Security
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Objectives & Reference Materials (continued)
Installing and Configuring Agents References (#3)
Installing and Configuring App Server Agents ➢ https://docs.appdynamics.com/display/PRO44/Install+App+Server+Agents
➢ https://docs.appdynamics.com/display/PRO44/Administer+App+Server+Agents
➢ https://docs.appdynamics.com/display/PRO44/Manage+App+Agents
➢ https://docs.appdynamics.com/display/PRO44/App+Agent+Node+Properties
Using End User Monitoring ➢ https://docs.appdynamics.com/display/PRO44/Overview+of+End+User+Monitoring
➢ https://docs.appdynamics.com/display/PRO44/Browser+Real+User+Monitoring
➢ https://docs.appdynamics.com/display/PRO44/Set+Up+and+Access+Browser+RUM
➢ https://docs.appdynamics.com/display/PRO44/Browser+RUM+Supported+Environments
➢ https://docs.appdynamics.com/display/PRO44/Browser+Synthetic+Monitoring
➢ https://docs.appdynamics.com/display/PRO44/Synthetic+Private+Agent
➢ https://docs.appdynamics.com/display/PRO44/Install+the+Synthetic+Private+Agent
The Universal Agent ➢ https://docs.appdynamics.com/display/PRO44/AppDynamics+Universal+Agent
Troubleshooting Agent Issues ➢ https://community.appdynamics.com/t5/Knowledge-Base/Troubleshooting-Agent-
Issues-FAQs/ta-p/30583
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Objectives & Reference Materials (continued)
Creating & Maintaining Dashboards References
Utilizing Dashboards ➢ https://docs.appdynamics.com/display/PRO44/Server+Dashboard
➢ https://docs.appdynamics.com/display/PRO44/Network+Dashboard
➢ https://docs.appdynamics.com/display/PRO44/Crash+Dashboard
➢ https://docs.appdynamics.com/display/PRO44/Mobile+App+Dashboard
➢ https://docs.appdynamics.com/display/PRO44/Monitor+Applications+with+the+IoT+D
ashboards
Creating and Customizing Dashboards ➢ https://docs.appdynamics.com/display/PRO44/Custom+Dashboards
➢ https://docs.appdynamics.com/display/PRO44/Create+and+Manage+Custom+Dashb
oards+and+Templates
➢ https://docs.appdynamics.com/display/PRO44/Import+and+Export+Custom+Dashboa
rds+and+Templates+Using+the+UI
➢ https://community.appdynamics.com/t5/Knowledge-Base/Dashboard-Do-s-and-Don-
ts/ta-p/24185
Dashboard Widgets ➢ https://docs.appdynamics.com/display/PRO44/Widgets
KPIs and Metrics ➢ https://docs.appdynamics.com/display/PRO44/KPI+Metrics+in+Network+Dashboard+
and+Application+Flow+Map
Dashboard Permissions ➢ https://docs.appdynamics.com/display/PRO44/Custom+Dashboard+Permissions
24September 2019
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Objectives & Reference Materials (continued)
Utilizing Database Collectors References
Using Database Collectors ➢ https://docs.appdynamics.com/display/PRO44/Database+Visibility
➢ https://docs.appdynamics.com/display/PRO44/Overview+of+Database+Visibility
➢ https://docs.appdynamics.com/display/PRO44/Access+Database+Visibility+from+App
lication+Monitoring+Views
➢ https://docs.appdynamics.com/display/PRO44/Database+Visibility+Supported+Enviro
nments
➢ https://docs.appdynamics.com/display/PRO44/Monitor+Databases
➢ https://docs.appdynamics.com/display/PRO44/Add+Database+Collectors
➢ https://docs.appdynamics.com/display/PRO44/Configure+the+Database+Agent+to+M
onitor+Server+Hardware
Database Security and Permissions ➢ https://docs.appdynamics.com/display/PRO44/Database+Visibility+Permissions
➢ https://docs.appdynamics.com/display/PRO44/Required+Monitored+Host+Permissions
➢ https://docs.appdynamics.com/display/PRO44/Enable+SSL+and+SSH+for+Database
+Agent+Communications
Database Licensing ➢ https://docs.appdynamics.com/display/PRO44/Add+Database+Licenses
25September 2019
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
Objectives & Reference Materials (continued)
Managing Data Collectors References
Implementing Data Collectors ➢ https://docs.appdynamics.com/display/PRO44/Data+Collectors
Sensitive Data and Security ➢ https://docs.appdynamics.com/display/PRO44/Sensitive+Data+Collection+and+Security
➢ https://docs.appdynamics.com/display/PRO44/Filter+Sensitive+Data
➢ https://docs.appdynamics.com/display/PRO44/Analytics+and+Data+Security
Using Transaction Analytics ➢ https://docs.appdynamics.com/display/PRO44/Collect+Transaction+Analytics+Data
➢ https://docs.appdynamics.com/display/PRO44/Analytics+Data+Sources
26September 2019
Standards and Conventions
Establishing and Maintaining Standards and
Naming Conventions
➢ https://docs.appdynamics.com/display/PRO44/Install+App+Server+Agents#InstallApp
ServerAgents-TierandNodeNamingGuidelines
➢ https://docs.appdynamics.com/display/PRO44/Configure+Page+Identification+and+N
aming
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
Objectives & Reference Materials (continued)
Alerts and Responses References (#1)
Creating and Maintaining Health Rules ➢ https://docs.appdynamics.com/display/PRO44/Health+Rules
➢ https://docs.appdynamics.com/display/PRO44/JMX+Health+Rules
➢ https://docs.appdynamics.com/display/PRO44/Configure+Health+Rules
Monitoring Health Rule Events ➢ https://docs.appdynamics.com/display/PRO44/Troubleshoot+Health+Rule+Violations
➢ https://docs.appdynamics.com/display/PRO44/Monitor+Events
➢ https://community.appdynamics.com/t5/Knowledge-Base/Policy-and-Health-Rule-
Configuration-Matrix/ta-p/14985
➢ https://docs.appdynamics.com/display/PRO44/Configure+Machine+Health+Rules%2
C+Policies%2C+and+Alerts
➢ https://docs.appdynamics.com/display/PRO44/Database+Health+Rules+and+Alerts
➢ https://docs.appdynamics.com/display/PRO44/Configuration+Import+and+Export+API
Creating and Managing Actions ➢ https://docs.appdynamics.com/display/PRO44/Actions
➢ https://docs.appdynamics.com/display/PRO44/Diagnostic+Actions
➢ https://docs.appdynamics.com/display/PRO44/Remediation+Actions
➢ https://docs.appdynamics.com/display/PRO44/Custom+Actions
➢ https://docs.appdynamics.com/display/PRO44/Build+a+Custom+Action
27September 2019
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
Objectives & Reference Materials (continued)
Alerts and Responses References (#2)
Creating and Monitoring Policies ➢ https://docs.appdynamics.com/display/PRO44/Policies
➢ https://docs.appdynamics.com/display/PRO44/Configure+Policies
➢ https://community.appdynamics.com/t5/Knowledge-Base/Why-aren-t-my-health-rule-
policies-triggering/ta-p/31881
Using Server Monitoring ➢ https://docs.appdynamics.com/display/PRO44/Monitor+Your+Servers+using+Server+
Visibility
➢ https://docs.appdynamics.com/display/PRO44/Server+Visibility
➢ https://docs.appdynamics.com/display/PRO44/Dynamic+Monitoring+Mode+and+Serv
er+Visibility
➢ https://docs.appdynamics.com/display/PRO44/Monitor+Databases+and+Database+S
ervers
➢ https://docs.appdynamics.com/display/PRO44/Configure+the+Database+Agent+to+M
onitor+Server+Hardware
Alerting Extensions ➢ https://www.appdynamics.com/community/exchange/extension/appdynamics-
servicenow-rest-api-alerting-extension
Monitoring Application Agent Licenses ➢ https://docs.appdynamics.com/display/PRO44/License+Management
28September 2019
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
Objectives & Reference Materials (continued)
Error Handling and Exceptions References (#1)
Creating Errors and Exceptions ➢ https://docs.appdynamics.com/display/PRO44/Errors+and+Exceptions
➢ https://docs.appdynamics.com/display/PRO44/Error+Detection
Managing Error and Exception Configurations ➢ https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-exclude-errors-
and-exceptions-from-detection/ta-p/13968
➢ https://community.appdynamics.com/t5/Knowledge-Base/Expected-Errors-or-
Exceptions-Are-Not-Showing-Up/ta-p/13952
Locating Snapshots ➢ https://docs.appdynamics.com/display/PRO44/Transaction+Snapshots
➢ https://docs.appdynamics.com/display/PRO44/Network+Request+Snapshots
Capturing Snapshots with Diagnostic
Sessions
➢ https://docs.appdynamics.com/display/PRO44/Transaction+Snapshot+Collection
➢ https://docs.appdynamics.com/display/PRO44/Diagnostic+Sessions
Monitoring Events ➢ https://docs.appdynamics.com/display/PRO44/Monitor+Events
➢ https://docs.appdynamics.com/display/PRO44/Alert+and+Respond+API
Establishing Procedures to Identify Problems ➢ https://docs.appdynamics.com/display/PRO44/Alert+and+Respond
Reporting Application Performance ➢ https://docs.appdynamics.com/display/PRO44/Reports
29September 2019
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APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
Objectives & Reference Materials (continued)
Error Handling and Exceptions References (#2)
Identifying Slow, Error and Stalled Business
Transactions
➢ https://docs.appdynamics.com/display/PRO44/Business+Transactions
➢ https://docs.appdynamics.com/display/PRO44/Slow+Response+Times
➢ https://docs.appdynamics.com/display/PRO44/Transaction+Thresholds
➢ https://docs.appdynamics.com/display/PRO44/Configure+Browser+RUM+Performanc
e+Thresholds
➢ https://docs.appdynamics.com/display/PRO44/Configure+Mobile+Network+Request+
Thresholds
➢ https://community.appdynamics.com/t5/Knowledge-Base/Why-are-snapshots-
missing-in-the-Controller/ta-p/19047
Evaluating Server Performance Metrics ➢ https://docs.appdynamics.com/display/PRO44/View+Server+Metrics+From+Applicatio
n+Context
➢ https://docs.appdynamics.com/display/PRO44/Metric+Data+Resolution+Over+Time
➢ https://docs.appdynamics.com/display/PRO44/Flow+Maps
➢ https://community.appdynamics.com/t5/Knowledge-Base/Why-are-snapshots-
missing-in-the-Controller/ta-p/19047
Defining Scheduled Reports ➢ https://docs.appdynamics.com/display/PRO44/Dashboards+and+Reports
➢ https://docs.appdynamics.com/display/PRO44/Administer+the+Reporting+Service
30September 2019
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
Objectives & Reference Materials (continued)
Error Handling and Exceptions References (#3)
Creating and Monitoring Backend System
Configurations
➢ https://docs.appdynamics.com/display/PRO44/Backend+Detection+Rules
➢ https://docs.appdynamics.com/display/PRO44/Java+Backend+Detection
➢ https://docs.appdynamics.com/display/PRO44/.NET+Backend+Detection
➢ https://docs.appdynamics.com/display/PRO44/Exit+Point+Detection+Rules
Analyzing Business Transaction Performance
Metrics
➢ https://docs.appdynamics.com/display/PRO44/Business+Transaction+Performance
➢ https://docs.appdynamics.com/display/PRO44/Call+Graphs
➢ https://docs.appdynamics.com/display/PRO44/Call+Graph+Settings
31September 2019
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
AppDynamics is
now part of Cisco.
Objectives & Reference Materials (continued)
System Access and Security References
Creating and Managing Users and Groups ➢ https://docs.appdynamics.com/display/PRO44/Manage+Users+and+Groups
➢ https://docs.appdynamics.com/display/PRO44/User+Management
➢ https://docs.appdynamics.com/display/PRO44/User+Preferences
➢ https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-manage-users-as-
an-admin/ta-p/23286
Defining Roles and Permissions ➢ https://docs.appdynamics.com/display/PRO44/Roles+and+Permissions
➢ https://docs.appdynamics.com/display/PRO44/Account+Permissions
➢ https://docs.appdynamics.com/display/PRO44/Application+Permissions
➢ https://docs.appdynamics.com/display/PRO44/Business+iQ+Analytics+Permissions
➢ https://docs.appdynamics.com/display/PRO44/End+User+Monitoring+Permissions
➢ https://docs.appdynamics.com/display/PRO44/Server+Visibility+Permissions
32September 2019
AppDynamics is
now part of Cisco.
AppDynamics is
now part of Cisco.
© 2019 Cisco and/or i ts affi l iates. All r ights reserved.
APPDYNAMICS CERTIFICAT ION PROGRAM
➢ https://learn.appdynamics.com/certifications
AppDynamics Certified Associate Performance Analyst
➢ https://learn.appdynamics.com/certifications/performance-analyst
AppDynamics Certified Associate Administrator
➢ https://learn.appdynamics.com/certifications/administrator
AppDynamics Certified Implementation Professional
➢ https://learn.appdynamics.com/certifications/implementer
33September 2019
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AppDynamics is
now part of Cisco.September 2019 34