APM KSIG event 25th June 2015
1
Andy Wall – United Utilities
Copyright © United Utilities Water Limited 2015
If we all knew
what we all
know!
If we all knew what
we all Know
Copyright © United Utilities Water Limited 2014
?, leverage, lost count, systematic
• Introduction
• Knowledge Management Context
• The Challenge we face
• The development of RoCK
• The Rock process
• Summary
• Q&A
APM KSIG event 25th June 2015
2
A little bit about United
Utilities (UU)
Copyright © United Utilities Water Limited 2014
• United Utilities holds a licence to provide water and sewage services to around seven million people in North West England.
• These services are carefully regulated by the water regulator
• between 2010-2015 UU invested more than £3 billion to improve the water and wastewater infrastructure and the environment across the North West
• Since 1990 we've invested appox £4000 for every household in the North West
• 42,000 kilometres of water pipes, from Cumbria to Cheshire
• 76,000 kilometres of sewers • 569 wastewater treatment works • 94 water treatment works • 56,000 hectares of catchment
land
A little bit about me
Copyright © United Utilities Water Limited 2014
That’s probably enough
APM KSIG event 25th June 2015
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What is Knowledge
Management
Copyright © United Utilities Water Limited 2014
“…..the process of capturing, developing, sharing, and effectively using organisational knowledge. It refers to a multi-disciplined approach to achieving
organisational objectives by making the best use of knowledge.
How long?
Copyright © United Utilities Water Limited 2014
We've been at this a while –
Can anybody guess how long ?
APM KSIG event 25th June 2015
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“…..recording our knowledge on cave walls.”
“ …when we moved the recorded knowledge stayed behind”
Success ?
Copyright © United Utilities Water Limited 2014
So what does it look like when
we all know what we all know?
APM KSIG event 25th June 2015
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The Borg were a pseudo-species of cybernetic beings,. No single individual truly existed within the Borg Collective as all Borg
were linked into a hive mind. Their ultimate goal was the attainment of 'perfection' through the forcible assimilation of diverse
sentient species, technologies, and knowledge.
If we all knew what we all know
What would things look
like?
Copyright © United Utilities Water Limited 2014
Resistance is futile
Our Approach to
Knowledge Management
Copyright © United Utilities Water Limited 2014
10
‘Creating Value by
Sharing what we know’
Its about working together easily
Finding up to date information fast
Tapping into the collective
experience of UU
Sharing Lessons Learned
Knowing who to ask
APM KSIG event 25th June 2015
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Sharing Technical
Knowledge.
Copyright © United Utilities Water Limited 2014
DSEAR Working Group
Designing for Safety Working Group
Wastewater Network Technical Liaison
Knowledge Communities and Subject Matter Experts (SME’s)
Codified Knowledge
Tacit Knowledge
Lessons learnt, continuous
improvement
RoCK
APM KSIG event 25th June 2015
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Background
The Challenge
Copyright © United Utilities Water Limited 2014
• Massive capital program looming (>£3bn) • No way to systematically capture or disseminate good ideas /
good practice • New external Capital delivery Partners on board for the next 5
years • Incentivised to innovate • Less design done internally • Needed to link learning / knowledge to the specific assets we
were building • Estimators don’t update their cost curves for projects in real
time (often 12 months after a job had finished on site) • Need To communicate the opportunities for savings or H&S
improvements
Lessons Learned
Copyright © United Utilities Water Limited 2014
Lessons Learnt Tracker
0
5
10
15
20
25
30
10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 1 2
2008/09 2009/10 2010/11 2011/12
0
20
40
60
80
100
120
140
Open Closed Tracker
Using the Left hand scale, •the yellow bars show the number of Lessons opened in each month
• the green bars show the number of Lessons closed in the month. Using the Right hand scale •The red line tracks the Cumulative number of Open Lessons
APM KSIG event 25th June 2015
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Reuse of Company Knowledge (RoCK) Re-use opportunities from the past
Capture innovative thinking and the cost
savings associated to ensure our standards
are kept up to date and the assets of the future
incorporate savings realised in the past!
The Process
APM KSIG event 25th June 2015
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Push / Pull ALL opportunities into ALL future
Projects
RoCK
Project lifecycle
Opportunities
Push
Pull
Current Phase: ‘Build’
Relational Database - built ready for content
RoCK Database
Good Ideas (opportunities)
Input Form
Project
Opportunities
Output Form
Standard
Opportunities
Output Form
Governance
Opportunities
Output Form
APM KSIG event 25th June 2015
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RoCK Output Doc
Summary
APM KSIG event 25th June 2015
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Questions
Re-using
Knowledge
How do we…
How do we…
RoCK
Benefits
Consistently apply the right knowledge, to the right situation, at the earliest opportunity
Collect more of the knowledge from our organisation to ensure our standards continue to reflect our aspirations and best working practices
Developed to resolve some familiar problems that exist in many organisations…..
Knowing what we do - Doing what we know
Align opportunities to individual projects (assets) in the forthcoming capital program. Align opportunities to appropriate standards so that they can be considered when being reviewed.
?
? !!!
££ ‘s
££ ‘s
APM KSIG event 25th June 2015
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Reducing costs across the project lifecycle
NEED OPERATE
BREAK
GROUND
STRATEGY DESIGN SPECIFICATION BUILD IMPLEMENT
Solution design and specification develops as the definition becomes more and more detailed
BETTER
STRATEGIES
BETTER
SOLUTIONS
IMPROVED
TECHNOLOGIES
[ STRAP ] [ ABMs ] [ ENGINEERING ]
SOLUTION
IMPROVEMENTS
[ CAPITAL DELIVERY]
Innovation is ‘delivered’ across the project / solution lifecycle
EFFICIENCIES
[ ENGINEERING ]
FCO
EPO
WATER
ACT
INNOVATION
Innovation and
standardisation ?
Copyright © United Utilities Water Limited 2014
Innovation and Standards are complimentary not conflicting and each bring benefits …
Standards = Exploitation of knowledge Programme efficiency (not reinventing the wheel), benefitting from lessons learnt
Innovation = Exploration of knowledge new ideas; better, faster cheaper solutions, improvements in standards