Analysis/Intelligence:
Dashboard Metrics
User Guide
(Intelligence and Premium)
Last Revised: April 26 2010
Analysis/Intelligence: Dashboard Metrics User Guide i Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Table of Contents
Dashboard Metrics (Intelligence and Premium) ........................................................... 1
Section 1: Overview ............................................................................................. 1
Replacing Reports .............................................................................................. 2
More Than Six Reports ....................................................................................... 4
Without the Dashboard ...................................................................................... 4
Section 2: Dashboard Metrics Descriptions and Samples ..................................... 5
Name: Advance Air Purchases Booked Average ..................................................... 5 Description ................................................................................................... 5 Sample ......................................................................................................... 5
Name: Air, Hotel, & Car Expensed (Year Over Year) ............................................... 6 Description ................................................................................................... 6 Sample ......................................................................................................... 6
Name: Average Booked Air Ticket Cost ................................................................ 7 Description ................................................................................................... 7 Sample ......................................................................................................... 7
Name: Average Difference Expensed vs. Negotiated .............................................. 8 Description ................................................................................................... 8 Sample ......................................................................................................... 8
Name: Average Hotel Night Expenses Year Over Year ............................................ 9 Description ................................................................................................... 9 Sample ......................................................................................................... 9
Name: Average Monthly Cell Phone Expensed ..................................................... 10 Description ................................................................................................. 10 Sample ....................................................................................................... 10
Name: Booked by Airline .................................................................................. 11 Description ................................................................................................. 11 Sample ....................................................................................................... 11
Name: Booked by Car Rental Company .............................................................. 12 Description ................................................................................................. 12 Sample ....................................................................................................... 12
Name: Booked by Hotel ................................................................................... 13 Description ................................................................................................. 13 Sample ....................................................................................................... 13
Name: Cliqbook vs. Agent Booking Percentage .................................................... 14 Description ................................................................................................. 14 Sample ....................................................................................................... 14
Name: Expense Report Approval Aging .............................................................. 15 Description ................................................................................................. 15 Sample ....................................................................................................... 15
Name: Expense Reports Submitted .................................................................... 16 Description ................................................................................................. 16 Sample ....................................................................................................... 16
Name: Expense Reports Submitted Year Over Year .............................................. 17 Description ................................................................................................. 17 Sample ....................................................................................................... 17
Name: Expensed By Airline ............................................................................... 18
ii Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Description ................................................................................................. 18 Sample ....................................................................................................... 18
Name: Expensed by Car Rental Company ........................................................... 19 Description ................................................................................................. 19 Sample ....................................................................................................... 19
Name: Expensed by Cell Phone Provider ............................................................. 20 Description ................................................................................................. 20 Sample ....................................................................................................... 20
Name: Expensed by Hotel ................................................................................ 21 Description ................................................................................................. 21 Sample ....................................................................................................... 21
Name: Hotel Expensed Cost Trend ..................................................................... 22 Description ................................................................................................. 22 Sample ....................................................................................................... 22
Name: Hotel Expensed vs. Booked Average Difference ......................................... 23 Description ................................................................................................. 23 Sample ....................................................................................................... 23
Name: Invoice Approval Aging .......................................................................... 24 Description ................................................................................................. 24 Sample ....................................................................................................... 24
Name: Invoice Cycle Time ................................................................................ 25 Description ................................................................................................. 25 Sample ....................................................................................................... 25
Name: Invoice Cycle Time Segments ................................................................. 26 Description ................................................................................................. 26 Sample ....................................................................................................... 26
Name: Invoice Expense Type Spend Trend ......................................................... 27 Description ................................................................................................. 27 Sample ....................................................................................................... 27
Name: Invoice Requests Processed Year Over Year .............................................. 28 Description ................................................................................................. 28 Sample ....................................................................................................... 28
Name: Invoice Spend by Expense Type .............................................................. 29 Description ................................................................................................. 29 Sample ....................................................................................................... 29
Name: Invoice Spend by Vendor ....................................................................... 30 Description ................................................................................................. 30 Sample ....................................................................................................... 30
Name: Invoices Processed per AP User............................................................... 31 Description ................................................................................................. 31 Sample ....................................................................................................... 31
Name: Invoices Processed per Origination Source ............................................... 32 Description ................................................................................................. 32 Sample ....................................................................................................... 32
Name: Overall Invoice Vendor Spend ................................................................. 33 Description ................................................................................................. 33 Sample ....................................................................................................... 33
Name: Percent Air Advance Purchase Window ..................................................... 34 Description ................................................................................................. 34 Sample ....................................................................................................... 34
Analysis/Intelligence: Dashboard Metrics User Guide iii Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Percent Approved Reports with Uncleared Exceptions ................................ 35 Description ................................................................................................. 35 Sample ....................................................................................................... 35
Name: Percent Invoice Requests with Uncleared Exceptions ................................. 36 Description ................................................................................................. 36 Sample ....................................................................................................... 36
Name: Spend Trend by Expense Type ................................................................ 37 Description ................................................................................................. 37 Sample ....................................................................................................... 37
Name: Tickets Booked by Airline ....................................................................... 38 Description ................................................................................................. 38 Sample ....................................................................................................... 38
Name: Top 10 Expense Types Average MTD vs. YTD ............................................ 39 Description ................................................................................................. 39 Sample ....................................................................................................... 39
Name: Top 10 Invoice Expense Types Average MTD vs. YTD ................................. 40 Description ................................................................................................. 40 Sample ....................................................................................................... 40
Name: Top 10 Invoice Vendors ......................................................................... 41 Description ................................................................................................. 41 Sample ....................................................................................................... 41
Name: Top 15 Cities Average Hotel Rate ............................................................ 42 Description ................................................................................................. 42 Sample ....................................................................................................... 42
Name: Top 15 Exception Codes ......................................................................... 43 Description ................................................................................................. 43 Sample ....................................................................................................... 43
Name: Top 15 Expense Types by Spend ............................................................. 44 Description ................................................................................................. 44 Sample ....................................................................................................... 44
Name: Total Airline Ancillary Fees ..................................................................... 45 Description ................................................................................................. 45 Sample ....................................................................................................... 45
Name: Total Expensed by Month ....................................................................... 45 Description ................................................................................................. 45
Name: Total Invoice Requests Processed ............................................................ 46 Description ................................................................................................. 46 Sample ....................................................................................................... 46
Name: Total Invoice Spend by Expense Type ...................................................... 47 Description ................................................................................................. 47 Sample ....................................................................................................... 47
Name: Total Invoice Spend by Expense Type Trend ............................................. 48 Description ................................................................................................. 48 Sample ....................................................................................................... 48
Name: Total Invoice Spend by Month ................................................................. 49 Description ................................................................................................. 49 Sample ....................................................................................................... 49
iv Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Revision History Date Revision Notes/Comments
February 4, 2020 Updated the copyright; no other changes; cover date not updated
March 6, 2019 Updated the copyright; no other changes; cover date not updated
April 5, 2018 Updated the copyright; no other changes; cover date not updated
December 16 2016 Changed copyright; no other content changes.
January 19 2016 Changed from book "chapters" to stand-alone guides; no content changes
April 9 2015 Changed the name of Concur Insight to Analysis/Intelligence; no other content
changes
March 10 2014 Changed the name of Analysis/Intelligence to Concur Insight; updated the copyright; no other content changes
January 21 2011 Updated the copyright; no content change
April 26 2010 Added samples of the metrics
April 16 2010 Added this metric report:
Total Airline Ancillary Fees
March 19 2010 Added these metrics:
Average Difference Expensed vs. Negotiated
Booked by Airline
Booked by Car Rental Company
Booked by Hotel
Percent Air Advance Purchase Window
Top 15 Cities Average Hotel Rate
Top 15 Exception Codes
February 19 2010 Changed the chapter number from 7 to 8
January 15 2010 Added Invoice metrics that can be added to the dashboard
October 16 2009 Dashboard Metrics folder moved from Public Folders > Concur Intelligence
- Standard Reports to Public Folders
September 18 2009 Initial publication
Section 1: Overview
Analysis/Intelligence: Dashboard Metrics User Guide 1 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Dashboard Metrics (Intelligence and Premium)
Section 1: Overview
The Concur Dashboard is available to Intelligence and Premium clients. This
feature allows the user to see a variety of key metrics in a single view.
Upon first login after the release, the dashboard tab appears on the Intelligence user
landing page.
Click the tab. The following page appears.
This sample shows two of the six default reports.
Section 1: Overview
2 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
The following reports (known as dashboard metrics reports) appear on the
dashboard:
• Air, Hotel, & Car Expensed (Year
Over Year)
• Expense Report Approval Aging
• Expense Reports Submitted
• Hotel Expensed Cost Trend
• Top 10 Expense Types (Average
MTD vs. YTD)
• Total Expensed By Month
By default, the above-listed six reports appear but the user can choose from any of
the dashboard metrics reports listed in Dashboard Metrics Descriptions in this
chapter.
Replacing Reports
You can replace any of the six default reports with any of the other reports.
To replace a dashboard metrics report:
1. Each report on the dashboard contains an edit button in the upper right
corner. Click the edit button on the report that you want to replace.
The properties page for that report appears.
Section 1: Overview
Analysis/Intelligence: Dashboard Metrics User Guide 3 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
2. Click the Select an entry link.
The list of all available reports appears.
3. Select the desired report.
4. Click OK. The report properties page again appears.
5. Click OK to return to the dashboard. Once there, the selected report appears.
Section 1: Overview
4 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
More Than Six Reports
In the process described
above, the user can trade
any of the six reports for
other reports. In reality,
the user is not limited to
six reports on the
dashboard.
For more information, click
Help in the upper right
corner and review the information about "pages" and "page properties." In addition,
if you want the dashboard tab to be visible when you log in, move the tab to the left-
most tab position.
Without the Dashboard
All of these reports are available to be run individually, outside the Concur
Dashboard at Public Folders > Dashboard Metrics.
Section 2: Dashboard Metrics Descriptions and Samples
Analysis/Intelligence: Dashboard Metrics User Guide 5 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Section 2: Dashboard Metrics Descriptions and Samples
Unless documented specifically for the report, all charts default to calendar year-to-
date. All reports have a second choice of date range that read Months and Years.
For all charts that have a prompt for the Year to Date date range type, you can
select calendar or fiscal year.
Name: Advance Air Purchases Booked Average
Description
This report shows the average number of days that airline tickets were purchased
before the flight was taken.
Sample
Section 2: Dashboard Metrics Descriptions and Samples
6 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Air, Hotel, & Car Expensed (Year Over Year)
Description
This report shows the amount of spend year-over-year for air, car, and hotel.
Sample
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Analysis/Intelligence: Dashboard Metrics User Guide 7 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Average Booked Air Ticket Cost
Description
This report shows the average cost of purchased airline tickets, by month.
Sample
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8 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Average Difference Expensed vs. Negotiated
Description
This report shows the average dollar difference between the hotels negotiated nightly
rate and the actual nightly rate amount paid.
Sample
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Name: Average Hotel Night Expenses Year Over Year
Description
This report shows the average hotel night rate.
Set the dial so that anything between $150 - $200 would be in yellow and anything
over $200 would be in red like the below example.
Sample
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10 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Average Monthly Cell Phone Expensed
Description
This report shows the average monthly cell phone expensed per report (not total
monthly spend).
Sample
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Name: Booked by Airline
Description
This report shows the total number of booked tickets by airline vendor purchased
through Cliqbook.
Sample
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12 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Booked by Car Rental Company
Description
This report shows the total number of car rentals by vendor purchased through
Cliqbook.
Sample
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Name: Booked by Hotel
Description
This report shows the total number of hotel reservations by hotel property purchased
through Cliqbook.
Sample
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14 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Cliqbook vs. Agent Booking Percentage
Description
This report shows the percent of online adoption by tickets.
Sample
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Name: Expense Report Approval Aging
Description
This report shows aging of expense report approved, based on the submit date to
the approved date (based on processor start date).
Sample
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16 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Expense Reports Submitted
Description
This report shows the number of expense reports submitted by month.
Sample
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Name: Expense Reports Submitted Year Over Year
Description
This report shows the number of expense reports submitted year-over-year.
Sample
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18 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Expensed By Airline
Description
This report shows the total amount spent on the airfare expense type, grouped by
vendor.
Sample
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Analysis/Intelligence: Dashboard Metrics User Guide 19 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Expensed by Car Rental Company
Description
This report shows the total amount spent on the car expense type, grouped by
vendor.
Sample
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20 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Expensed by Cell Phone Provider
Description
This report shows the total amount spent on the cell phone expense type, grouped
by vendor.
Sample
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Name: Expensed by Hotel
Description
This report shows the total amount spent on the hotel expense type, grouped by
vendor.
Sample
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22 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Hotel Expensed Cost Trend
Description
This report shows the hotel cost trend.
Sample
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Name: Hotel Expensed vs. Booked Average Difference
Description
This report shows the average dollar difference found between the reserved hotel
nightly rate and the expensed hotel nightly rate.
Sample
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24 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Invoice Approval Aging
Description
This report shows the length of time each invoice took to be approved.
Sample
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Name: Invoice Cycle Time
Description
This report shows the average length of time an invoice takes from creation to being
paid.
Sample
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26 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Invoice Cycle Time Segments
Description
This report shows the average length of time an invoice is at a given stage of the
payment lifecycle.
Sample
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Name: Invoice Expense Type Spend Trend
Description
This report shows the spending trend for a user-selected Invoice expense type.
Sample
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28 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Invoice Requests Processed Year Over Year
Description
This report shows the number of invoices processed by month, in comparison to
previous years.
Sample
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Analysis/Intelligence: Dashboard Metrics User Guide 29 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Invoice Spend by Expense Type
Description
This report shows the approved amount for a user-selected Invoice expense type.
Sample
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30 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Invoice Spend by Vendor
Description
This report shows the approved amount for a user-selected Invoice vendor.
Sample
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Analysis/Intelligence: Dashboard Metrics User Guide 31 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Invoices Processed per AP User
Description
This report allows the client to evaluate the efficiency of their AP Users.
Sample
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32 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Invoices Processed per Origination Source
Description
This report allows the user to track the percentage of invoices created by different
methods, including manually, electronically, and via Intelligent Capture.
Sample
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Analysis/Intelligence: Dashboard Metrics User Guide 33 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Overall Invoice Vendor Spend
Description
This report shows the top five Invoice vendors.
Sample
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34 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Percent Air Advance Purchase Window
Description
This report shows the amount of time - before a trip - that airfare was purchased.
Sample
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Analysis/Intelligence: Dashboard Metrics User Guide 35 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Percent Approved Reports with Uncleared Exceptions
Description
This report shows the percent of expenses that were approved with expenses out of
policy.
Sample
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36 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Percent Invoice Requests with Uncleared Exceptions
Description
This report shows how many existing invoices currently have exceptions.
Sample
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Analysis/Intelligence: Dashboard Metrics User Guide 37 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Spend Trend by Expense Type
Description
This report shows the spending trend of the top five expense types.
Sample
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38 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Tickets Booked by Airline
Description
This report shows the total number of tickets booked - by Airline Vendor - purchased
through Cliqbook.
Sample
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Analysis/Intelligence: Dashboard Metrics User Guide 39 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Top 10 Expense Types Average MTD vs. YTD
Description
This report shows the average amount by expense category.
Sample
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40 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Top 10 Invoice Expense Types Average MTD vs. YTD
Description
This report shows the year-to-date amounts for the top ten Invoice expense types.
Sample
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Analysis/Intelligence: Dashboard Metrics User Guide 41 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Top 10 Invoice Vendors
Description
This report shows the ten most frequently used vendors, as measured by the amount
spent.
Sample
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42 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Top 15 Cities Average Hotel Rate
Description
This report shows the average hotel booking amount for the most frequently visited
cities.
Sample
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Analysis/Intelligence: Dashboard Metrics User Guide 43 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Top 15 Exception Codes
Description
This report shows the most frequently encountered exceptions code within Expense.
Sample
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44 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Top 15 Expense Types by Spend
Description
This report shows the top 15 expense types by total amount spent.
Sample
Section 2: Dashboard Metrics Descriptions and Samples
Analysis/Intelligence: Dashboard Metrics User Guide 45 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Total Airline Ancillary Fees
Description
This report captures the total spend of ancillary airline fees by individual category.
This allows the user to quickly view what ancillary fees are being expensed most
frequently by their employees
Sample
Name: Total Expensed by Month
Description
This report show the total expense by month.
Section 2: Dashboard Metrics Descriptions and Samples
46 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Total Invoice Requests Processed
Description
This report shows the total number of invoices by month.
Sample
Section 2: Dashboard Metrics Descriptions and Samples
Analysis/Intelligence: Dashboard Metrics User Guide 47 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Total Invoice Spend by Expense Type
Description
This report shows the top five Invoice expense types.
Sample
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48 Analysis/Intelligence: Dashboard Metrics User Guide Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Total Invoice Spend by Expense Type Trend
Description
This report shows the spending trend of the top five Invoice expense types.
Sample
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Analysis/Intelligence: Dashboard Metrics User Guide 49 Last Revised: April 26 2010 © 2004 - 2020 SAP Concur All rights reserved.
Name: Total Invoice Spend by Month
Description
This report shows the total amount of Invoice spend month-over-month.
Sample