Amadeus e-Travel Management
Summer release (17.2)
Travel smarter. Spend less.
Aug. 2014
Summer Release (17.2)
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Amadeus e-Travel Management
is a comprehensive travel management solution that serves every aspect of corporations’ needs through a single entry point
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Key benefits for your business with Amadeus and Amadeus e-Travel Management
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Values & benefits
CEO
Finance Manager
_ Unique travel industry knowledge & experience _ Building reliable long-term technology partnerships _ Financially secure company
Amadeus is a financially secure company with over 7,200 e-Travel Management customers worldwide, representing 7,9 million employees in 78 countries, including the world’s largest corporations. Amadeus invests continuously to maintain its competitive edge.
_ Powerful built-in analytic & reporting tools _ Integration capabilities _ Financially secure company
Enforcing policy compliance allows corporations to: save up to 23% of their direct travel costs, reduce ticketing and transaction costs by up to 50%. reduce average ticket prices by up to 10%. Simplify your overall travel processes with the seamless integration between HR, finance, expense and other travel management platforms
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Value & benefits
Operations / IT Manager
Users & agents
_ Global reach, local support _ Robust, reliable open technology _ Technology leadership
With 9,000+ employees to meet the needs & challenges of corporations in more than 219 markets around the world, Amadeus is a financially secure company, investing continuously to maintain its competitive edge. Our technology integrates easily and transparently into your existing IT infrastructure. Our data centre handles over 7,000 end user requests per second during peak hours with 99.99% uptime.
_ Cross-channel technology _ The total trip experience
Amadeus solutions allow seamless collaboration between individuals, data sources, channels systems and travel players across the entire travel chain. Amadeus solutions span pre-trip, in-trip and post-trip requirements. This combines in-depth intelligence with timely services and complete peace of mind for everyone involved.
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Benefits for Corporations
_ Empower your travellers • Simplified access to policy compliant travel services
• Integrated display for full service airlines, LCCs and rail to compare alternate forms of
transportation(*)
• Easy carbon emission measurement (CO2 indicator)
• Hotel multisource comparison in a merged display; no need to refer to aggregator website(**)
_ Control your travel spending
• Save on agency fees
• Define travel policies easily
• Automate the production of comprehensive reports
• Improve compliance with the creation of multiple approval levels and mixed conditions
• Push on cheapest fares including webfares
• Facilitate online adoption with an intuitive interface and the set-up of offline rules
_ Increase efficiency
• Simplify travel processes with the seamless integration between HR, finance, expense and
travel management platforms
• Speed up the booking using templates
• Understand conditions attached to a fare with Amadeus Mini Rules
• Multi-level and cross-community approvals ensure an efficient trip approval process
• Replace time-consuming workarounds with profiles self-upload
(*) with SNCF, Deutsche Bahn and Swedish Rail in Single View
(**) HRS and hotel.de content
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Benefits for Travel arrangers/Travellers
_ Access a wide choice of travel services • Plan & book itineraries that include air, rail, hotel, car,
and destination services such as taxi
• Quickly fill in your mini-profile
• Avoid misleading fare conditions with Mini Rules
• Manage templates when booking or from any existing
PNR
• No need to open/close multiple windows
• Market specific features enable you to find the most
appropriate fare in one single point of sale
• Switch easily from desktop to mobile
_ Book quickly
• Make your way intuitively through the booking process
(layout and design enhancements of the new user
interface)
• Compare easily one-way fares in Amadeus Single View
display, for full-service, LCC and rail(*) content
• With Amadeus Offers, benefit from alternative proposals
• View negotiated prices and policy-compliant alternatives
• Find your hotel through multisource comparison in a
merged display; no need to refer to aggregator
website(**)
(*) with SNCF, Deutsche Bahn and Swedish Rail in Single View
(**) HRS and hotel.de content
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Benefits for Travel agents
_ Offer greater choice • Provide access to booking air, rail, hotels, cars &
destination services quickly & easily while respecting
customers’ travel policies
• Add key differentiators to your offer with the
integration of market specific features or content
_ Increase customer satisfaction
• Provide greater choice and easy booking
• With CO2 indicator, support your clients' commitment
to Corporate Social Responsibility
• Efficient offline rules help you save time with a better
understanding of customers’ expectations
_ Generate cost savings • Compare easily full-service and low cost carriers, with
local rail content(*) in a Single View display
• Ensure compliance with corporate travel policy
• Eliminate labour-intensive hotel shopping and servicing
across multiple channels, thanks to hotel multisourcing
(**)
(*) with SNCF, Deutsche Bahn and Swedish Rail in Single View
(**) HRS and hotel.de content
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Latest key features 2
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_ Facilitate trip organisation and increase control over related spending with: • Policy compliant ticket changes: Amadeus Ticket Changer
• Facilitated hotel reservation payment: Hotel billback
_ Special focus on regional enhancements: • GoAir content integration in APAC
• Despegar in LATAM
_ Travel smarter on the move: now available in AeTM Mobile:
• Multi-level approvals
• SNCF bookings
(*) Deployment depending on the product strategy in your region
Continuous improvements*
New with Summer release (17.2 SP1 + 17.2)
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Corporations: Better control of the corporate travel programme and on related travel costs as the same restrictions apply now both to the booking and the modification flows
Travellers, Travel arrangers: Easy online flight modification, while being sure to receive policy-compliant air fare results
Policy compliant ticket changes with Amadeus Ticket Changer (ATC) Automate the calculations necessary to reissue or revalidate a ticket
Enable to service corporate travellers’ change requests in a matter of seconds
NEW
The modification includes change of date/time as well as origin/destination. The reissuance and revalidation of the issued tickets is a fully automated process in AeTM, including repricing (with penalties/residual value). The fulfilment, as in normal booking flow, is done seamlessly by the travel agent.
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Corporations:
Tighter controls over travel spend, limitation of administrative costs, greater operational efficiencies and easy integration with back office data, ERP and accounting systems
Travellers:
Smoother and hassle-free travel experience
Facilitate hotel reservation payments with Hotel billback (*)
Facilitate direct hotel payment with no need to submit reimbursement requests
NEW
How it works? • Booking: a Virtual Credit Card is generated by
Conferma and included in the booking request to the hotel provider.
• Confirmation: a fax is sent to the hotel advising which expenses can be charged to the card and providing details about where the invoice should be sent.
All parties (travel agent, corporation, corporate traveller, hotel chain and hotel property) have consistent and correct payment information.
(*) Available since 17.1-S.P 1 (August 2014) for Amadeus hotel content in some markets
Travel agencies:
Greater customer satisfaction with an extended offer
Higher operational efficiency and reduced processing costs without any impact to the standard workflow
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Regional enhancement: GoAir Content integration in Asia Pacific: Corporations and travel management companies can now provide travellers with the most meaningful low cost carrier content, all from one single place
NEW
Adding to SpiceJet and IndiGo, e-Travel Management gives now access to a third Indian low-cost airline: GoAir. This integration completes AeTM’s content offer for the Indian market, as all carriers, both full content and low cost, are now available directly.
Travel Agencies: better customer service with a key differentiator to their offer
Travellers:
Time saving booking while accessing the best policy compliant offer
Corporations: higher control while empowering travellers
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Regional enhancement: Despegar Content integration in LATAM
NEW
Following HRS, hotel.de, GTA (Travelcube), AlbaTravel and BedsOnline new sources of hotel content are now available in AeTM allowing shopping for hotels from additional sources in a mixed display.
Travel Agencies: Elimination of labour-intensive hotel servicing done across multiple channels
Travellers:
Reduction of time required to finalise their booking. They are able to search, compare and book aggregator content with Amadeus e-Travel Management and to search for hotels in any country.
Corporations: Higher control while empowering travellers
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SNCF booking Multi-level approvals
Extended travel management capabilities
Travellers/travel arrangers: quicker policy compliant bookings that can be done whenever, wherever, with quicker approval responses
Corporations: AeTM Mobile ensures policy compliancy, even when travellers need to book away from the office, together with reduced implementation and maintenance time
Travel Agents: better answer to corporations’ growing need for mobile solutions
Mobile NEW
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Plus also 3
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Extended travel management capabilities
Mobile
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New mobile wizard Quick and simple app installation
Extended travel management capabilities
Travellers/travel arrangers: quicker policy compliant bookings that can be done whenever, wherever, with quicker approval responses
Corporations: AeTM Mobile ensures policy compliancy, even when travellers need to book away from the office, together with reduced implementation and maintenance time
Travel Agents: better answer to corporations’ growing need for mobile solutions
Mobile
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1. Duration over several days 2. Airport/station change 3. Asymmetrical routes
Plus also….Many other features Clear and easy search Search By Schedule Flow
Search By Fare Flow
1. “Back to search” button 2. Additional information
‘Direct’ and ‘stop/s’ into the ‘Duration’ column, layover airports/stations or access to a tooltip
Single View display
Integrated display for full service airlines, LCCs and rail(*) to compare alternate forms of transportation
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Unique Amadeus Mini Rules
Simplification & translation of the 6 main items of the fare conditions
Easier understanding, faster booking
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Corporations: additional savings and more relevant and customisable business content directly from easyJet (real time fares and real time availability),
Travel Agencies: negotiated rates, mid and back office facilitating the reporting, no premium fee for 3rd party booking
,
1. Now also available through Search by Schedule 2. Includes corporate codes 3. Flexible fares 4. Access easyJet’s new “Book a seat” feature 5. easyJet integration in travel approval flow 6. “Light ticket” 7. easyJet Plus Card available
Seamless integration of Low Cost Carrier content
With Light Ticketing, access easyjet Fares as simply as for any full service carrier
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Hotel search and book
Hotels: easy and intuitive search & compare
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Corporations: facilitate online adoption, empower travellers, negotiate better deals
Travel Agencies: ensure customer retention, and conversion, differentiate your offer
Amadeus Trusted Reviews is a solution that collects, displays and analyses ratings and reviews from real travellers for efficient business travel.
Hotels: trusted reviews Enhance user experience and increase online adoption
Travellers: greater user experience, time saving decision making
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Corporations: easy and efficient access to the most relevant hotel content, wherever in the world, without the need to refer to the respective aggregator’s websites
Travel Agencies: easier hotel servicing with possibility to track the aggregators bookings and serve PNRs as any other GDS segment
Travellers: quicker booking
1. New aggregator content integration 2. Extended geocoding coverage to all countries in the world 3. Predefined locations easy to add from excel
More hotels in more places
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Corporations: higher control on bookings, limiting the risk of booking out of policy elements outside AeTM
Travel Agencies: opportunity to increase sales with cross-sell bookings
Travellers: easier and quicker booking: no need to even think about it first
1. Car rental push 2. Hotel push 3. Car + hotel push
Automatic trip-related car and hotel bookings
Suggest automatically hotel and car rentals to travellers, based on their destination
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Easy offline flow management Facilitate online adoption
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Unique Amadeus Offers
Replacing time-consuming workarounds
View and select among several alternate trips, sent by the travel agent, and confirm the choice into a booking
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Travel Arranger Workspace
Easy template creation & management for air, car and hotel
Faster booking
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Seat map selection
More flexibility, greater satisfaction View and select your seat
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CO2 indicator
Measure, compare and control CO2 footprint Display of the carbon emissions for each travel recommendation throughout availability and booking flows
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No switching back and forth to perform actions
on bookings from different communities:
• View
• Reject and cancel
• Reassign
• Approve
• Approve and send to the next approver
Single login to recover all bookings
assigned to an approver
Quick cross-community approval flows
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Automated trip
notification &
approval process
Save time and reduce costs
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Travel details
Downloaded directly to your agenda
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Book Amadeus flights for up to 9 passengers in split PNRs.
Extend multi-passenger booking possibilities
Travellers/travel arrangers: save time as they can include more passengers within the same booking flow while keeping the benefits of split bookings for further follow-up and processing.
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Corporations and TMCs : benefit from greater integration between AeTM and their mid and back office systems
• reduced costs
• increased efficiency with less manual accounting and related errors
• automated and reliable reports faciliatting the analysis and decision making.
The Extended Travel Record consists of the structuration and standardisation in the PNR of a booking created outside Amadeus. It could be a: 1. Non-Amadeus GDS booking: air (Low Cost Carrier) content, hotel, rail, car, insurance,
ferry, cruise 2. or a non-GDS booking: taxi, concert ticket etc…
Improve local content integration
with new formatted extended travel records
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The requests, directly made from AeTM, are stored in the PNR through an Extended Travel Record (ETR), Amadeus new structured standard format.
Corporations: higher control on spending, limiting the risk of booking out of policy elements outside AeTM
Travel Agencies: opportunity to propose extra services, that the Traveller can request online
Efficiency gain with streamling of request process through AeTM
Travellers: quicker booking process via a single entry point
Additional services directly in the booking flow
Book travel related services (visa, cash advance or use of corporation car, etc…) together with your trip
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1. Rooms & rates on single availability page
2. Photos 3. Trip summary
Aggregators content
Multisource comparison: access to additional properties
Travellers/travel arrangers: quicker booking – no need to refer to the provider or aggregator website to find information and discounts
Corporations: more efficient booking process
Travel Agents: more efficient booking process : elimination of the labour-intensive hotel search done across multiple channels and possibility to track hotel.de bookings and service PNRs as any other GDS segment
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Corporations: higher control while empowering travellers
Travel Agencies: better customer service
1. Extended to all flows 2. Limited to specific ‘Trip Reasons’ 3. Same display and policy rules as for
standard (Iberia) flights.
Market specific feature Iberia Puento Aereo
Travellers: Quicker booking with online access to shuttle flights on the Madrid-Barcelone route
Market specific
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IndiGo
Content integration in Asia Pacific
Market specific
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Corporations: see at a glance if their connection is impaired
Travel Agencies: empower travellers with instant schedule information which helps them selecting the most appropriate train
Deutsche Bahn Instant schedule information display (HIM)
Travellers: provide a better customer service thanks to complete communication of the timetable data
The leading timetable information display (HAFAS) identifies deviations from the schedule in real time, providing information on possible delays
Market specific
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SNCF
Placement extended to provider’s seat choices
Market specific
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Our Offer 4
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_ The most global offer
• Available in 17 languages
• Amadeus’ expertise in the biggest range of markets (219)
_ Market specific features
• Regional focus with best in class rail integration
_ Integration capabilities
• Integration with our preferred partners SAP or Concur, as well as with any other 3rd party provider of your choice
Competitive positioning
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Single View
_ Low fare search includes one way fare pricing worldwide
_ Rail search integrated with Air *
_ Easy search & comparison for mobile bookings
Amadeus Offers
_ TMCs develop trip proposals – travellers view & select online
_ Streamlines demand management, from trip proposal handling to rebooking during trip
_ Valuable source for business intelligence & reporting
Ancillary services
_ Book seats & bags- even on LCC**
_ Pricing contextual to
_ Frequent Flyer status
_ Unique Ancillary services catalogue
More hotel choice
_ With HRS and hotel.de content integration, access to more hotels (respectively 250,000 and 100,000 additional hotel properties) in more places through a merged display
_ Mid-and-back-office integration
Strong unique differentiators Amadeus e-Travel Management & Amadeus
Amadeus Mini Rules
_ Fully automates identification of fare conditions
_ Simplified fare conditions
* Rail available in selected markets
** Only some Low Cost Carriers currently offer ancillary services
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_ Pricing scheme consists of:
• Set-up fee
• PNR fee – charged monthly
• Additional modules
_ Depends on sales channel:
• ACO
• Global resellers
• Direct sales to corporations
Pricing / ordering procedure
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Page 46 * Spring 2015 release content to be confirmed
Winter 2014 - 2015 18.0, 18.0 SP1 & SP2
Spring 2015 18.1
_ Business search logic and UI enhancements
_ Unbundled fares management
_ Password security improvements
_ Windows mobile app
_ Hotel improvements (search, rate code and performance)
Roadmap
_ End-to-End Travel and Expense (pilots)
_ Booking from Microsoft Outlook
_ Hotel multipax
_ Further Amadeus Ticket Changer improvements
_ Ancillary Services for SNCF
_ Business search logic and UI enhancements
_ Further improvements to unbundled fares management
_ Mobile enhancements
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_ Reliable, innovative technology
_ Intuitive, easy to use solutions
_ Reduce costs
_ Control every aspect of your corporate travel processes
_ 24/7 support and local expertise
Amadeus
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Amadeus e-Travel Management 17.2
For more information, contact:
_ Your local Amadeus representative
_ Your Amadeus sales representative
_ Or visit our web site: www.amadeus.com/corporations
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