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Accentureand PeopleSoftCreating and Delivering
Better Performance
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Implementing enterprise solutions in an increasinglycompetitive and uncertain economic climate poses
complex organizational challenges. How do yourealize immediate benefits from software solutionsand create a flexible application platform for futuregrowth? At the same time, how do you balancetechnology innovation with the fundamental needto control costs?
Accenture implements PeopleSoft-based enterprisesolutions that accelerate the delivery of financialand performance benefits while positioningorganizations for long-term competitive advantage.We can work with you to bring your enterprisesolutions vision to lifewhether you want toimprove the efficiency of your human resources orfinance function, streamline your supply chain
processes and inventory turnover, develop moreprofitable customer relationships, increase workforceproductivity, reduce administrative costs or expandyour operations.
A charter member of PeopleSofts Global ConsultingAlliance Program and a Platinum Services Provider,Accenture has developed a strong, long-standing
alliance relationship with PeopleSoft. Since 1990,Accenture has invested significant resources tobuild the capabilities, methodologies, tools andknowledge capital in order to exploit the power ofPeopleSoft enterprise solutions and deliver betterperformance consistently to our clients around theworld.
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Delivering innovation
through our Design,Build, Run model
Accenture provides a comprehensive approachthat covers the entire PeopleSoft solutions lifecycleincluding application design, development,management, human performance, and day-to-day operations. Guided by our Design, Build,Run model, we focus on rapidly improvingbusiness performance, minimizing project riskand delivering PeopleSoft assets that are
sustainable, affordable and predictable for thesystems useful life.
To achieve these goals, Accenture offers a fullrange of reusable methodologies and tools basedon our experience with more than 300 majorPeopleSoft implementations across multipleindustries. This broad array of assetsincludingestimating tools, configuration guides, businessprocess flows, test scripts and training templates
helps our project teams to hit the groundrunning and speed the time to benefits for ourclients. In addition to investments in deliveryassets, Accenture also conducts research projectsto develop original, breakthrough thinking thathelps Accenture and its clients address criticalbusiness issues. For a complete listing of ourthought leadership, visit our website atwww.accenture.com.
Design
We draw on our deep understanding of your industryincluding
trends, competitors, customers and workforce challengesto
implement a PeopleSoft-based solution that is based on a sound
business case and dramatically improves your business performance.
We also bring deep functional experience in areas such as finance
and performance management, human performance, customer
relationship management and supply chain, and have dedicated
professionals in each of these areas.
We can help you assess your business needs to develop the
appropriate enterprise solution vision. For example, we work with
clients to manage costs by consolidating enterprise solution
instances, conducting a comprehensive analysis of potential
opportunities, outsourcing enterprise applications and related
processes as well as leveraging cost-effective development resources.
At the same time, we can help you create and execute long-term
strategies for integrating your enterprise systems and realigning
processes to enable seamless transactions with customers and
suppliers.
Build
Accenture shortens the time to project completion and reduces
risks by drawing on deep experience and extensive PeopleSoft-
related assets. We have more than 2,500 people trained in
implementing and integrating PeopleSoft's Pure Internet Architecture
and new generation applications such as Supply Chain Management
and Customer Relationship Management. In addition to the people
focused on implementing enterprise solutions, we also have an
additional 600 people who provide ongoing PeopleSoft application
management services for key clients around the world. Our services
include implementation and support for PeopleSoft 8, including
PeopleSoft Human Capital Management, Financials, Customer
Relationship Management, Enterprise Service Automation and
Supply Chain Management solutions.
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Our productivity aids and accelerators help clients dramatically
reduce implementation time. A key asset in this process is the
Accenture Project Jump Start tool, which enables project teams to
start working quickly in a stable PeopleSoft environment in less
than two weeks. Among its components are server and network
hardware, preloaded application software and the latest version of
the PeopleSoft environment. In addition to the Jump Start tool, we
offer a wide range of additional tools to make the Build segment
of a PeopleSoft project successfulfor example, functional test
models that reduce the time to prepare for PeopleSoft product
tests by up to 50 percent; testing tools to streamline and automate
parallel and performance testing; and tools that assist in planning,
tracking and managing the project. Our PeopleSoft-specific training
programs, methodologies and tools provide our professionals with
the capabilities and resources needed to address your specific needs.
Run
Over the years, Accenture has combined the substantial resources
and intellectual property we have developed in PeopleSoft with our
outsourcing assets to create a full spectrum of outsourcing services.
These services include: Business Transformation Outsourcing
(outsourcing everything from infrastructure up through business-
critical processes to achieve transformational outcomes that go
beyond cost-cutting); Business Process Outsourcing (outsourcing a
single business function such as Finance or Human Resources);
Technology Infrastructure Outsourcing (outsourcing an end-to-end
set of IT infrastructure services); and Interim Run Services
(outsourcing for a transitional period).
In addition, we have a specific offering around application
management. Accenture's application management offering focuses
on the day-to-day needs for Human Resources and Financials
application management, support and data hosting. Our offering
provides complete application lifecycle support services, including
maintenance, enhancements and projects, under long-term
arrangements. This offering provides competitive pricing, often
using a global sourcing mix that passes on additional continuous
improvement savings throughout the life of the arrangement.
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Delivering innovation
through globalsourcing
Accenture Delivery Centers help organizationsget the most out of their PeopleSoft-basedsolutions by providing clients with worldwideaccess to highly skilled and multi-disciplinaryteams to meet specific client requirements.The centers work in an anytime, anywheredevelopment environment available toorganizations globally for speed of delivery and
flexibility. They use an end-to-end life cycledelivery approachfrom design to execution tomanagement of a solutionand an integratedsuite of methods, tools and architectures thatmeet industrywide quality certification levelsassigned by independent organizations.
Key Accenture Delivery Centers for PeopleSoft are located in Atlanta,
Reston, Toronto, Paris, Manila, and Mumbai (India). Operating as a
single network, our delivery centers provide our clients with access
to a core of deeply skilled PeopleSoft specialists and valuable work
products related to complex implementations and upgrades. Thecenters use a proven ready-to-go infrastructure and support
organization, implementation and upgrade methodologies, process
models, estimating tools, and project management and tracking
tools. These assets allow us to set up projects quickly, leverage our
collective experience most efficiently, reduce design time and
lower overall costs.
The Accenture Delivery Center for PeopleSoft in Atlanta has been a
hub for PeopleSoft capabilities and assets since 1997, providing
end-to-end functional, project and operational support for global
PeopleSoft clients. Our delivery center has more than 100 highly
skilled professionals who provide deep experience to outsourcing
and development projects as well as support for other Accenture
PeopleSoft engagements worldwide. Professionals from our center
in Atlanta work closely with our delivery center in Manila to lower
the costs associated with delivering PeopleSoft solutions while
maintaining Accenture quality. Since 1985, the delivery center in
Manila has provided world-class systems development and
application management services. This delivery center currently has
more than 1,000 technical and application specialists, with more
than 100 who specialize in all versions of the PeopleSoft HRMS
and Financials application suites.
Based on our extensive experience in providing PeopleSoft
application management services for a variety of organizations,
clients can receive the following benefits:
Lower total cost of ownership for PeopleSoft applications and
support
Lower risk profile for support activities and business operations
that rely on these applications
Higher availability and consistency of PeopleSoft application
resources for maintenance and support, new development,
upgrades and projects that improve the performance of the
client's business
More flexibility and reduced risk in meeting peak demand and
crunch-time periods
Higher service levels, including more timely maintenance and
support, as well as more proactive patching of applications
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Delivering innovation
through functionalsolutions
Customer Relationship Management
Facing new sources of competition, shrinking markets and economic
uncertainty, many companies must design a new agenda for creating
customer value. Their ability to create and sustain profitable sales,
service and customer support interactions is central to this agenda.
Whether they opt to reengineer existing capabilities or implement
new ones, companies must also accelerate the return on their
investment. With more than 6,500 professionals possessing Customer
Relationship Management experience, Accenture is well-positioned
to meet client needs in this area.
Accenture Customer Relationship Management solutions, powered
by PeopleSoft CRM applications, optimize the quality and cost
effectiveness of customer contact. These applications significantly
improve the cost structure for sale and service operations, whilemaximizing the revenue potential of each interaction. And, these
applications also help build customer loyaltyand competitive
barriers-by delivering differentiated customer experiences aligned
with customer history, preference and valueand are integrated
seamlessly across the channel portfolio.
Accenture has built strong capabilities around PeopleSoft CRM
with specialists skilled in all CRM modules, including the Field
Service application, and deep functional expertise in the areas of
support, sales and help desk. Our Accenture CRM Toolkit for
PeopleSoft includes an estimating model and timelines, sample
deliverables, design templates and test scripts.
Finance and Performance Management
Accenture helps finance executives define strategies for operational
excellence in transaction processing, develop analytic capabilities
to enable strategic decision making and deliver effective enterprise
performance management functionality to drive shareholder value.
With more than 1,400 Finance & Performance Management
professionals, Accenture is ready to help clients improve their
financial performance and work to boost shareholder value.
Key Accenture solutions for PeopleSoft include:
Accenture Finance & Performance Management Solution for
PeopleSoft
This solution includes planning and configuration tools directly
supporting the PeopleSoft financial and reporting suite. Tools focuson all financial components including general ledger, payables,
receivables, expenses, asset management, reporting, projects, tax
processing, planning and budgeting, and treasury management. In
addition, we have dedicated professionals and knowledge in the
area of enterprise performance management.
Accenture Finance Solutions
This group provides global, transformational finance and accounting
outsourcing solutions that turn internal cost centers into client-
focused service providers. Experienced finance professionals drive
value throughout the organization. Our outsourcing capabilities
deliver quantifiable and predictable outcomes that transform the
finance function by leveraging PeopleSoft technology.
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Human Performance
Accenture's more than 2,600 Human Performance professionals
provide tailored, comprehensive consulting and outsourcing
solutions that are focused on drastically improving business
performance. We deliver these solutions in two primary areas:
Workforce Transformation and Human Resources (HR)
Transformation. By focusing on these two areas, we are able to
drive a broad range of human performance improvements that
clearly addresses our clients' most pressing issues.
Leveraging our deep experience in HR strategy, process and
technology, service delivery, strategic change management and
employee relationship management, we collaborate with clients to
transform their HR organization. We achieve this objective by
aligning their HR functions and programs with the strategic
direction and business objectives within their organization. With
process redesign and Human Resource Information System (HRIS)applications primarily based on the PeopleSoft suite, our solutions
revolutionize the HR function. The benefits of Accenture's approach
include not only greater cost efficiencies, but also better service
delivery and an improved satisfaction with HR. The biggest benefit:
an HR infrastructure that enables the achievement of strategic
goals rather than inhibiting them.
Some organizations choose to increase their efficiency and
effectiveness further by outsourcing their HR and learning functions.
This is where Accenture HR Services and Accenture Learning can
play a pivotal role. By employing practical, proven outsourcing
disciplines and leveraging PeopleSoft within their service-delivery
infrastructure, these two outsourcing organizations can tailor the
right people solution for our clients' entire employee life cycle
from recruitment to retirement.
Supply Chain Management
With more than 7,000 professionals, Accenture helps put in place
the strategies, processes, technologies and synergies that companies
need to design more collaboratively, procure more effectively,
manufacture more efficiently, deliver more readily and sell more
successfully.
Accenture teams with leading clients to define and design supply
chains that draw on PeopleSoft's suite of enterprise applications.
We execute such projects on a global scale-successfully meeting
the challenges of multiple languages, time zones, currencies and
economic structures-to implement comprehensive initiatives that
seamlessly integrate the supply chain, from order to cash. We are
deeply experienced in PeopleSoft's manufacturing modules and
maintain alliances with numerous specialty software providers to
deliver solutions that integrate business planning capabilities
inherent in PeopleSoft with quality and shop systems located on
the factory floor.
Our PeopleSoft-driven supply-chain solutions have yielded myriad
client benefits, including:
Improving planning and scheduling activities
Reducing the planning cycle time from days to sometimes minutes
Reducing product time to market
Improving inventory visibility and control, which provides the
information needed to use lower cost channels for moving
product on a global basis
Improving linkage through the entire supply chain
One supply chain area in which Accenture and PeopleSoft have
joined forces recently is sourcing and procurement. Our joint
solutionSmart Supplier Relationship Management (SRM) Servicescombines Accenture's deep strategic sourcing knowledge and skills
with PeopleSoft's world-class eSourcing tool. The benefit of this
joint solution is reducing the time, cost and effort required to
execute key sourcing, procurement and supplier management
processes. Smart SRM allows organizations to conduct a hosted
sourcing event for little or no up-front cost. The offering's real-
time dynamic pricing environment can demonstrate the ability to
reduce the cost of purchased goods and services up to 40 percent;
shorten strategic sourcing projects by as much as 12 weeks; and
cut administrative costs for bid-quote activities between two and
five percent. Smart SRM Services also establish a repeatable
process to promote ongoing quality, consistency and rigor in the
strategic sourcing process.
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Delivering innovation
through cross-industry solutions
Accenture PeopleSoft Upgrade Solution
For years, Accenture has teamed with scores of clients across
multiple industries to plan and execute PeopleSoft upgrade
programs. Through the upgradesmany to version 8we have
balanced our clients' budget, risk and timeline targets with the
strategic objectives of using PeopleSoft-based solutions.
An important first step is using the Accenture Business Case
Diagnostic Tool to help clients understand the upgrade's concrete
business benefits. With professionals skilled in PeopleSoft upgrades,
we then draw on a variety of proven assets to accelerate delivery.
We have leveraged our strong alliance relationship with PeopleSoft
to develop upgrade tools that are either aligned with or complement
PeopleSoft's tools and strengths, such as the PeopleSoft Upgrade
Lab. Our PeopleSoft-specific toolstesting scripts, training aids,
estimating models, management tracking scorecards and others
help reduce upgrade risks, costs and time.
Looking forward, we are working with selected clients to evaluate
migrating to the Microsoft platform at the time of the upgrade.
This move can provide more flexible and scalable solutions, and
help organizations lower the total cost of ownership through the
Microsoft .NET/Intel platform.
Accenture Value Realization Solution for PeopleSoft
The Accenture Value Realization Solution for PeopleSoft provides
an approach to identify, prioritize and trigger cost-reduction and
revenue enhancement opportunities, helping maximize the return
on PeopleSoft-based enterprise solutions. The solution diagnoses
opportunities from three perspectivesstrategic, operational and
tactical.
Strategic - Identifies the strategic components and key drivers of
return on invested capital so that an organization can articulate
the value and impact of operational improvements on share price.
Operational - Provides an assessment of an organization's
current business capabilities to highlight opportunities that will
extract additional value.
Tactical - Relates benefits planned (using the original business
case) to typical benefits realized (using ranges of benefits from
other enterprise solution implementations) to actual benefits
realized (using current financial data).
Microsoft-based solutions for PeopleSoft
A unique alliance between Accenture, Avanade and Microsoft
enables us to offer Microsoft platform options for scalable and
flexible enterprise solutions. These solutions provide significant
improvements in business processes while operating at a lower
total cost of ownership.
In a recent performance analysis for a large US federal agency, we
compared its current technical architecture to the performance that
could result from a competing technical architecture of Unisys/
Windows/SQL Server. We found that the agency could reduce its
cost by more than 50 percent by running its current loads on Unisys
hardware with the Windows operating system and the Microsoft
SQL Server database. The technical architecture also producedbetter results for each of the six PeopleSoft processes tested.
Through this and other engagements, Accenture has developed and
refined assets and tools that help clients determine if the
Microsoft platform is appropriate for their needs:
Accenture High Performance, Reliability and Scalability Labs
provide benchmarking services to reduce the potential risk
associated with solution scalability, reliability and performance.
Accenture Microsoft Simulations demonstrate that the Microsoft
platform can deliver superior response times for PeopleSoft
applications at a lower total cost than UNIX environments.
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Accenture Total Cost of Ownership Diagnostic provides the
framework for evaluating the costs of implementing and
managing PeopleSoft applications on a Microsoft platform.
Accenture's close relationship with Avanade helps reduce the
migration time to the Microsoft platform. Avanade delivers
customized scalable enterprise and Internet-based technology
solutions built upon the Microsoft .NET platform. Avanade
professionals work side by side with our PeopleSoft professionals
to implement PeopleSoft solutions on the Microsoft platform.
Accenture Interactive Messaging Service Solution for
PeopleSoft
Accenture's patent-pending Interactive Messaging Service solution,
pre-integrated with PeopleSoft's product architecture, providesnatural-language-based interaction to information and transactions
managed in PeopleSoft 8.x applications. This innovative solution
can reduce the cost of customer and employee operations, enable
new revenue streams, improve employee productivity, and increase
customer satisfaction and loyalty by improving responsiveness to
customer needs.
The Accenture Interactive Messaging Service Solution for PeopleSoft
delivers key transactions to many communications channels:
interactive pagers, enterprise and consumer instant messengers,
short messaging service and voice calls. Users can access enterprise
systems through any of these devices to obtain up-to-the-minute
information or perform transactionsfor example, managing orders;
viewing contract data, customer credit, service management or
profiles; retrieving and updating HR data; and viewing accounting
transactions. The solution also provides interactive alerts that
push out key informationsuch as sales order notifications,
pending deliveries and employee/customer pollingand interact
with the user to complete business transactions based on the alert.
Early adopters are proving the business value of this pioneering
approach. For example, an employee shared services center that
handles accounts payable, accounts receivable and project
accounting requests deployed this solution to an employee pilot
group of 40. One outcome was a 58 percent call deflection rate,
with employees opting to use the interactive messaging system
instead of direct calls to shared services personnel. Another outcome
was a 15 percent average handle time reduction for those calls
that were handled by an employee service agent. Within months,this pilot group expanded, through viral marketing, from 40 to
more than 4,000 employees, further extending the business value.
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We leverage our deep understanding of yourindustryincluding trends, competitiveenvironments, customers and stakeholderstoimplement a PeopleSoft-based solution thatsupports your overarching business strategy,based on a sound business case. Accenture hasdelivered more than 300 PeopleSoft-basedenterprise solution projects worldwide across
nearly every industry.Accenture's partnership with government clients has been
particularly strong. As the largest implementer of PeopleSoft
products for government organizations, Accenture has successfully
completed nearly 100 PeopleSoft public sector projects across the
globe. Our clients include national, state/provincial and local
governments as well as not-for-profits, universities and
multinational organizations such as the United Nations.
We specialize in serving large, complex organizations, and provide
comprehensive experience, a proven methodology and tools, and
deeply skilled specialists in the public sector to minimize
infrastructure risks. Accenture is now adapting our industry-leadingadministrative shared services capabilities to our public sector
clients to maximize the value derived from PeopleSoft system
implementations.
Another example of industry-specific offerings is in Accenture's
efforts to help banks become Basel II compliant. Although the
deadline for implementation of Basel II has been pushed back to
2006, banks need to act now to achieve the proposed approaches
for credit and operational risk and reap the benefits of reduced
capital charges. New data requirements for Basel II create a
serious challenge and will require banks to modify existing system
architecture and interfaces. Accenture's PeopleSoft practice has
developed an approach for assisting banks in modifying their
existing PeopleSoft applications to become Basel II compliant. This
approach includes a diagnostic tool to understand the relevant
technology and process components, a data model to define the
needed data structure and a technical architecture template. In
addition to these PeopleSoft-specific assets, Accenture can draw
upon considerable global experience in helping banks to plan and
implement a Basel II compliance strategy.
We deliver innovation
through a strongindustry focus
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Copyright 2003 Accenture
All rights reserved.
Accenture, its logo, and Accenture HighPerformance Delivered are trademarks
of Accenture.
About Accenture
Accenture is a global management consulting, technology services
and outsourcing company. Committed to delivering innovation,Accenture collaborates with its clients to help them become high-
performance businesses and governments. With deep industry and
business process expertise, broad global resources and a proven
track record, Accenture can mobilize the right people, skills, and
technologies to help clients improve their performance. With more
than 83,000 people in 47 countries, the company generated net
revenues of US$11.8 billion for the fiscal year ended Aug. 31, 2003.
Its home page is www.accenture.com.
About PeopleSoft
PeopleSoft is the world's leading provider of application softwarefor the real-time enterprise. PeopleSoft pure Internet software
enables organizations to reduce costs and increase productivity by
directly connecting customers, suppliers, partners and employees
to business processes on-line, in real time. PeopleSoft's integrated,
best-in-class applications include Customer Relationship
Management, Supply Chain Management, Human Capital
Management, Financial Management and Application Integration.
Today more than 5,200 organizations in 140 countries run on
PeopleSoft software. PeopleSoft's home page is www.peoplesoft.com.