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Sanjay A. Rajpal
SUMMARY:
A Management Systems Professional: A Certified Quality Engineer (CQE-ASQ) and Lead Assessor (ISO9001/ISO14001/BS7799-II/OHSAS18001/TL9000)with basic qualifications of B.E. (Electronics & Instrumentation),M.Tech. (Digital Communications) and M.B.A. (Marketing) and 15 years
experience in Quality Management (quality systems implementation/auditing and product quality) and Technical Services (design, vendordevelopment, value engineering and after sales service support) jobsfor Certification Body (BVQI), Consumer Durables (Hitachi), ElectronicsComponents/Materials Manufacturing (Parekh Micro & Mafatlal Micron)andEngineering Consultants (EIL). A creative and diligent individual withstrengths in team building, problem solving, training, systemsdevelopment and process value addition, using information management.Overall Fifteen years full-time practical workplace experience intechnical, managerial or professional positions involving the exerciseof judgment, problem solving and communication with other managerial orprofessional personnel, peers, customers and/or other interestedparties taking up roles related to implementation of various
practices/standards.
DETAILS:
1. GENERAL:Name Sanjay RajpalAddress for correspondence House No. 100/1, Sector-8, Gandhinagar-
382007 (Gujarat) India.Telephone (Residence) 91-79-23234756Mobile 9825097606
E-mail [email protected] of Birth 15thOct, 1967
Passport No. E9608977 valid upto 23/06/2014IRCA Lead Auditor Regn. No. 1185853
2. BASIC QUALIFICATIONS:Qualification Specialization Year of
CompletionInstitution Result %
B.E.(Engineering-Graduation)
Electronics &Instrumentation
1990 SATI(SEC),Vidisha,Bhopal
80.9
M.Tech. Digital 1993 MACT (REC), 79.4
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(Engineering-PostGraduation)
Communications Bhopal
M.B.A.(BusinessAdministration-Post
Graduation)
MarketingManagement
1998 I.G.N.O.U.New Delhi
73.0
3. SKILLS RELATED QUALIFICATIONS:
Qualification SpecializationYear of
CompletionInstitution Result %
CMMI Assessor CMMI Jul-2011SoftwareEngineeringInstituite
Certified
TRIZ-Practitioner
TRIZ Jun-2010 IIT, Mumbai Certified
Assessor TS 16949 Jul-2010 BVC Certified
Sr.Consultant
QualityManagement
May-08 Quality Councilof India
Certified
Six SigmaBlack Belt ProblemSolving Feb -2010 IndianStatisticalInstitute
Certified
Lead Assessor TL9001 Jun-05 Stat-O-Matrix(BureauVeritas)
Certified
Lead Assessor OHSAS 18001 Oct-04 Bureau Veritas CertifiedLead Assessor BS7799-II Jun-04 Bureau Veritas,
IndiaCertified
Lead Assessor ISO 14001 Feb-2004 Bureau Veritas,India
Certified
ASQ-CQE CertifiedQualityEngineer
2002 AmericanSociety forQuality
Certified
Lead Assessor ISO9001 1998 andrequalifiedIn 2003
Bureau Veritas,India
Certified
InternalQualityAuditor
ISO9000 1996 TQMI, NewDelhi
Certified
4. TRAININGS UNDERGONE: Name of Programme Year Faculty, Venue No. of
Days
SA8000 Awareness 2004 Bureau Veritas, India 1OSHAS Awareness 2003 Bureau Veritas, India 1
Practical Solutions toQuality RelatedProblems (SPQP)
2002 AOTS, Osaka Japan 21
Value Clarification 1999 JM Sampath, Ahmedabad 5
TQM Workshop 1995 CII, Ahmedabad 1
Employeeship 1995 Claus Moller, Ahmedabad 2
Quality Improvement 1994 AMA, Ahmedabad 1
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Techniques
7 QC Tools 1994 AMA, Ahmedabad 1
ISO 9000 Awareness 1993 EIL, Baroda 1Personal Effectiveness 1991 EIL, New Delhi 3
5. TRAININGS IMPARTED: Name of Programme Year (from) Year (To) No. of
Days
ISO 9001/ ISO 14001/ OHSAS18001/ ISO 27001/ SixSigma/ Diploma in QualityManagement
2006 Till now 400
ISO 9001/14001 Leadauditor course
2004 2006 150
ISO 9001 Internal Auditorscourses
1997 till now 50
ISO 9001 Awareness 1995 till now 50
7 QC Tools/ StatisticalTechniques
1995 till now 30
6. EXPERIENCE:
From To Organization Joined As Left As
01.03.06 Till Now SatisfactionUnlimited
Founder Working
Satisfaction Unlimited is providing consulting and training in the
field of management systems related to Quality, Environment, Safety,Food, Social Accountability etc. The main responsibilities undertakenare:
a) Developing clients and businessb) Conducting ISO 9001/ISO 14001/OHSAS 18001/ ISO 27001, Six
Sigma and other Training Programmes.c) Providing support to organizations for implementation of
Quality, Environment, Health and Safety and InformationSecurity management systems.
From To Organization Joined As Left As
21.7.03 25.2.06 BVQI India Pvt.
Ltd.,Ahmedabad
Lead Auditor Head of
Certification
BVQI is leading certification body in the field of management systemsrelated to Quality, Environment, Safety, Food, Social Accountabilityetc. The main responsibilities undertaken were:
a) Conducting ISO 9001/ISO 14001/BS7799-II certification andSurveillance audits.
b) Organizing and conducting training programmes.c) Auditing Resource Planning using information of Gujarats
Clients information.
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d) Handling certification services management system, data basefor handling audits management/reporting.
e) Auditing for Telecom Network operation of Reliance and MobileTelephone Company.
From To Organization Joined As Left As18.6.98 30.11.01 Hitachi Home &
Life Solutions(I) Limited(CommercialRefrigerationDivision)
ManagerQuality
Manager- Quality& TechnicalServices
Hitachi Home & Life Solutions (I) Limited (Formally Amtrex HitachiAppliances Limited) was engaged in manufacturing of CommercialRefrigerators (Bottle Coolers-Visicoolers & Chest Coolers for Coca-Cola) in collaboration with M/s Orford Refrigeration, Australia at itsChangodar and Silvassa plants. The main responsibilities undertakenwere:
a) Quality Management including quality systems development,product quality control for above plants, training andcomplaints resolution.
b) New Product Development involving design reviews throughoutthe development process and coordination with customers,vendors and collaborator till the product is approved by Coca-Colas international Equipment Test Laboratory (ETL), Sydney.
c) Value Engineering, thereby improvingquality/reliability/features of parts and/or reducing costsusing alternate design, materials or vendor. Ensuringconfidentiality of developmental information.
d) Collection, analysis and review of periodic informationrelated to quality, design and productivity.
From To Organization Joined As Left As
1.12.01 20.7.03 Hitachi Home &Life Solutions(I) Limited (AirconditioningDivision)
Manager-FieldQualityManagement
RegionalManager- FieldQuality &Service
Hitachi Home & Life Solutions (I) Limited is engaged in manufacturingof Air Conditioners (Window, Splits and Packaged air conditioners) incollaboration with M/s Hitachi, Japan at its Kadi and Silvassaplants. The main responsibilities undertaken are:
a) Field Quality Management for air conditioners involving sparesmanagement, service quality systems implementation, customercomplaints handling and dealers/staff training.
b) Service Operations Management for customer satisfaction andrevenue generation for central region, involving dealerstraining and maintenance services/spares sales and complaintshandling.
c) Development of database for spares and customers complaints.Implementation of call center and ensuring informationavailability on customers service calls.
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From To Organization Joined As Left As
01.7.96 17.6.98 Parekh MicroElectronics (I)Ltd., (An ISO9001 Company)
Asst. ManagerQA/ManagementRepresentative
Manager-QA/MR
Parekh Microelectronics is a company of Parekh Group, Mumbai, engaged
in manufacturing Thick Film Pastes (Conductive, resistive, Dielectric& Solder Pastes) for applications such as Hybrid Circuits, SolarCells, Membrane touch Switches etc. in collaboration with Du Pont, USAat its Gandhinagar plant. The main responsibilities undertaken were:
a) Obtaining ISO 9001 as Management Representative (certified byUnderwriters Laboratory) in 15 months.
b) Trainingc) Handling Customer Orders & Complaintsd) Developing systems for information security ensuring
proprietary information on batch formulation, raw materialsand intermediates coding, sample approval and ordering dataremains confidential and at the same time remain available.
From To Organization Joined As Left As
14.9.94 30.6.96 Mafatlal Micron(An ISO 9002Company)
Sr. Engineer-QA
Executive-QA
Mafatlal Micron is electronics components division of Arvind MafatlalGroup, engaged in the manufacturing of Professional Grade PCBConnectors (Euro and Insulation displacement type used for telecomequipments) in collaboration with Siemens, Germany at its Gandhinagarplant. The main responsibilities undertaken were:
a) Quality Assurance and providing reliable information as inputsto management reviews.
b) Liaison for UL and CSA approval of connectorsc) Conducting Internal Quality Auditsd) Traininge) Customer Complaints Handling
From To Organization Joined As Left As
12.08.91 13.09.94 Engineers IndiaLimited (An ISO9001Company)
GET-Instrumentation
Engineer-Instrumentation
Engineers India Limited is a Government of Indias Public Sector
Undertaking, engaged in Engineering Consultancy for refineries,petrochemical plants, cross country pipelines etc. The mainresponsibilities undertaken were:
a) Quality Assurance for Cathodic Protection Works for CrossCountry Pipelines. Collection and ensuring data integrityrelated to pipe to soil potential to assure health of pipeline.
b) Installation and commissioning and quality assurance ofoptical fiber based SCADA system for Cross Country Pipelines.Testing and commissioning of pipe line, fire, utilities andsectionalizing valves controls using simulated data andensuring availability of above information at control room.
c) Quality Assurance for Instrumentation Works and ensuringintegrity of process information for DCS.
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7. MAJOR PROFESSIONAL ACHIEVEMENTS: Became IRCA approved Tutor for ISO 9001/ ISO 14001 Lead Auditor
Courses
Setting up of spares division at Hitachi. Certification of 2 case visicooler from Coca Cola, Sydney. ISO 9001 certification for P-Mel. Internal Customer Satisfaction process for Mafatlal Micron. Specifications corrections in EIL standards.
8. BOOKS and ARTICLES PUBLISHED:Issue Magazine/Newspaper Title of Article
Jan-03 AMA News 8 S of an OrganizationSept-98 AMA News CUSUP movement: A Milestone in TQM
journey23.3.98 The Times of India System Driven Vs Symptom Driven
Organization
4.6.97 The Indian Express Saying No to Paper and Yes to Quality
12.2.97 The Indian Express Constructing Time
Dec-95 AMA News Macro Deficiencies of ISO 9000-IndianContext
Dec 2006 AMA Information Security Management System(book)
9. SOFTWARE RELATED: Developed Microsoft Access based database for Audits Planning and
Monitoring, customer complaints handling, Spares Order Executionand Model wise Compatibility of spares.
10. MEMBERSHIP OF PROFESSIONAL BODIES AOTS, Japan ASQ, USA IRCA, UK QCI, India AMA, India
11. MISCELLANEOUS INFORMATION: Hobbies include spiritual reading, music, sketching, painting
etc.
12. REFERENCES:Mr. D.K. Barai Area Manager, BureauVeritas, 502, Shapath-I, Opp.Rajpath Club, S.G. Road, Ahmedabad.
Phone: +919825292061
Mr. A. N. Chandramouli, CEO ,Makino Asia Pte, Ltd. India Branch,Bangalore.
+919845255829. (Ex-Hitachi)
(Sanjay Rajpal)
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Annexure to Resume (Certificate Copies)
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