Do you want to improve workplace productivity? Do your employees
have the skills they need to tackle tasks and increase profits? In this article, I’ll
explore 7 ways that online training can help you fill performance gaps in your
organization.
7 Ways Online Training Can Fill In Performance Gaps
How Online Training Can Fill In Performance Gaps
Performance gaps are the thorn in your company’s side. They hinder
workplace productivity, put a wrench in task mastery, and hinder employee
development. Thankfully, there are ways to get over the gaps so that your
staff can achieve their true potential. In fact, effective online training can give
your employees the tools and knowledge they need to build the bridge.
7 Ways Online Training Can Fill In Performance Gaps
1. Identify Areas For Improvement
Before you can create online training activities that fill the gaps, you must
identify where those gaps reside. Fortunately, online training assessments and
LMS metrics can help you focus your efforts.
How to Develop Character Illustrations in Role-Play Scenarios
1. Identify Areas For Improvement
For example, most of your employees struggle with the task simulation that
you provide at the beginning of the online training course. This tells you that
they need help mastering the steps and the skills that the task requires. LMS
reports and online learner data sheds light on the specific performance issues
that your employees face on a regular basis. In addition, you have the ability
to incorporate self-assessments into your online training course. Employees
can take tests periodically to monitor their own progress and create a
personalized online training plan.
How to Develop Character Illustrations in Role-Play Scenarios
2. Provide Real World Experience
Real world experience is a precious commodity. In the past, the only way to
gain valuable experience was on-the-job practice. Unfortunately, this typically
involved a steep learning curve and costly mistakes. Mistakes that negatively
impact the organization’s profits and customer satisfaction ratings. Online
training gives employees the ability to apply their knowledge in real world
situations. They can participate in online training simulations, serious games
and branching scenarios that mimic workplace environments.
How to Develop Character Illustrations in Role-Play Scenarios
2. Provide Real World Experience
As a result, every member of your staff is able to perfect their approach and
put their skills into action. These interactive online training activities allow
them to focus on personal performance gaps, as well as gauge their strengths
and weaknesses. If necessary, they can seek out additional online training
resources to expand their understanding.
How to Develop Character Illustrations in Role-Play Scenarios
3. Target Individual Skill Gaps
One of the most notable advantages of online training is personalization.
Employees are able to pick-and-choose online training materials that suit
their needs and target specific gaps. For example, customer service associates
can access active listening and communication simulations to improve those
skill sets. Online training also has the power to improve task proficiency.
How to Develop Character Illustrations in Role-Play Scenarios
3. Target Individual Skill Gaps
Interactive online tutorials, walkthroughs, and video demos are just some of
the online training techniques at your disposal. Your organization can even
use infographics and other visual illustrations to simplify complex processes.
How to Develop Character Illustrations in Role-Play Scenarios
4. Make Online Training Easily Accessible
Employees must be able to access the online resources they require and get
on with the rest of their work day. In most cases, they don’t have time to sit
through long online presentations or wait until the instructor is available.
They may even want to train outside of office hours.
How to Develop Character Illustrations in Role-Play Scenarios
4. Make Online Training Easily Accessible
Online training affords them this opportunity. They’re able to access the LMS
on their mobile devices anytime, anywhere. Some Learning Management
Systems also feature downloadable HTML5 content. As such, they can build
their skills and fill the gaps when Wi-Fi isn’t an option.
How to Develop Character Illustrations in Role-Play Scenarios
5. Offer “Just-In-Time” Online Training Support
An employee is in the middle of a task and realizes that they don’t have the
information they need to complete the process. In traditional training
settings, they would have to wait until the next session or turn to their
managers for help. Thankfully, online training gives them immediate access to
the knowledge they need. Microlearning resources serve as “just-in-time”
online training support tools for your entire staff.
How to Develop Character Illustrations in Role-Play Scenarios
5. Offer “Just-In-Time” Online Training Support
Microlearning is usually defined as brief online training activities or modules
that center on specific tasks or topics. For example, a 3-minute task tutorial
that highlights every step of the process. To fill performance gaps, offer
employees a microlearning online library that features relevant categories.
For instance, one section covers customer service tasks while another
concentrates on compliance related issues.
How to Develop Character Illustrations in Role-Play Scenarios
6. Facilitate Immediate Feedback
Feedback is a crucial part of online training. Particularly timely feedback that
focuses on strengths and weaknesses. Online training facilitates immediate
feedback, as you can integrate it into your online training course.
How to Develop Character Illustrations in Role-Play Scenarios
6. Facilitate Immediate Feedback
For example, the Learning Management System gives employees a detailed
overview of their performance and recommends additional online resources.
The key is personalizing the feedback so that employees know what to work
on and how to address the problem. For instance, the resources they can use
to bridge the gap and improve their proficiency. You can even take it a step
further by automating your online training course. In this case, the online
training course automatically delivers relevant materials based on an
employee’s performance gaps.
How to Develop Character Illustrations in Role-Play Scenarios
7. Provide Social Learning Opportunities
Remote employees don’t have the ability to chat with their colleagues around
the water cooler or work one-on-one with the instructor. However, online
training moves all of these vital social learning activities into the virtual realm.
Online forums, social media groups, and corporate eLearning blogs allow
them to communicate and collaborate with their peers. They can also use
video conferencing and webinars to interact with online instructors or
facilitators.
How to Develop Character Illustrations in Role-Play Scenarios
7. Provide Social Learning Opportunities
Online training gives you the opportunity to offer individualized employee
development on a global scale. Best of all, employees can benefit from the
experience and expertise of their peers, no matter where they’re based.
Social learning prevents feelings of isolation and makes employees feel like
they’re part of a larger community. They know that they can rely on their
extensive support network to address future performance gaps and online
training issues.
How to Develop Character Illustrations in Role-Play Scenarios
Online training is an investment. It requires time, company resources,
and careful planning. However, it offers your organization the power to bridge
performance gaps, build essential skills, and make your employees more
productive. Which is why so many businesses, big and small, have moved their
training online.
How to Develop Character Illustrations in Role-Play Scenarios
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