Friendly 4G LTE Device ManagementJanuary 2016 / Confidential
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The IoT & Device Management Company
Smart Home Open Platform
Internet of Things/M2M Management
Device Management for Fixed & Mobile
Friendly Technologies Line of Products
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Device ManagementTR-069, OMA-DM & SNMP device management to streamline the support of Data, VoIP and IPTV services.
Smart Home ManagementOpen platform for full Smart Home management. The solution includes management server and white label Smart Home mobile app for increased ARPU.
Internet of ThingsFriendly's Internet of Things/M2M product line is a white-label device management platform for Utilities, Health Care, Industrial M2M, Transportation & Smart City verticals. Friendly offers both management server and embedded clients.
4G LTE & WiMAX Device Management
TR-069 and OMA-DM device management to accelerate the deployment and support of fixed and mobile devices for the LTE world.
QoE MonitoringAdvanced QoE monitoring and analysis of Data, VoIP & IPTV services from the subscriber’s end.
OMA-DM Mobile Device Management
OMA-DM based mobile device management targeted to xSPs and enterprise for managing and supporting mobile devices including BYOD. The solution includes also an OMA-DM client for the BYOD market.
Partial List of Our Customers
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Friendly Technologies at a Glance
Friendly Technologies is a winner ofFrost & Sullivan’s 2015 Best Practices Award
for the Best Customer Value in Unified Device & Smart Home Management
Friendly Technologies Architecture
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Unified Device Management Life Cycle
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Friendly Technologies at a Glance
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Software solution developer, serving Carrier and xSP market since 1997
The most installed Unified Device Management solution in the world
Focused on Device Management since 2006
Strong global network of local channels, distributors and system integrators acting as local partners
Member of Broadband Forum and Open Mobile Alliance
Offices in Israel, USA, Colombia and Ukraine
3G3G
Operators’ Challenges
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2010
2011
2012
2013
2014
2015
2016
2017
0% 10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
3GLTEWimax
Gain an Additional Market Share Faster
Deploy More Broadband Services And Ensure Their
Quality
GSM9,6 Kps
WCDMA384Kps
HSPA14,4Mps
HSPA +28 -
42 Mps
LTE 100Mps
2G3G
HSPA
Main Features
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Unified 4G LTE device management for Fixed and Mobile devices Built on industry standards TR-069 & OMA-DM Supports End-to-End service life cycle.
• Zero-Touch provisioning/Self-Installation• Inventory management• Group operations (firmware and settings update)• QoE Monitoring - KPI monitoring, proactive detection and prevention of
performance degradation• Support costs reduction with diagnostic and remote configuration• Automatic problem resolution
Smooth integration with B/OSS,CRM, Web services Northbound interfaces (NBI)
Friendly and intuitive GUI
Benefits
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Unified Device Management Solution.• Any Device. Any Protocol. Any Service. Any Deployment Scenario.
Accelerated 4G LTE deployment with zero-touch device and service provisioning• Gain Market Share Faster.
Increased subscribers’ satisfaction and reduced churn:• Proactive QoE monitoring • Automatic problems resolution before the subscriber experiences the problem• Remote diagnostics and problem resolution - reduces the call waiting time • Shorter support-center awaiting times
Significant cost savings:• Eliminates the need for truck-roll for device activation and configuration• Dramatically reduces average support calls duration
Smooth migration from WiMAX to LTE
Friendly 4G LTESolution Modules
ACS Management Console
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Auto-Detection & Discovery Update Group – Campaign
• SW & FW management• Backup & restore management• Mass configuration
User Management File Management Inventory management Profile Management
ACS Management Console
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Predefine Reports CPE distribution report CPE registration report Online CPE's CPE's that didn't connect to the
ACS Events report by date Activity Log Updates report
Friendly Call Center Portal
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Designed for the support center environment
Unified dashboard view for TR-069 & OMA devices
Fast diagnostic capabilities & problem resolution
Reduces the number of calls and call handling time
Improves subscriber satisfaction Maximizes support center productivity
Friendly Call Center Portal
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Main Dashboard
Friendly Call Center Portal
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LTE/WiMAX Parameters
Friendly Call Center Portal
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Network Map
Friendly Call Center Portal
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Device Status WAN side
Friendly Call Center Portal
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Wireless Security Set-Up
Friendly Call Center Portal
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Quick Action Tools & Diagnostics (Ping &Speed Test)
Friendly Call Center Portal
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Quick-Fix Scenarios
Single-Click Fix Add / Remove Cases Edit scenario via XML Files
Friendly Call Center Portal
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File Download & Upload
File Type Download
Upload
Firmware File V -Configuration File
V V
Log File - V
Friendly Call Center Portal
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Log File, Trace
Friendly Call Center Portal
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Enhanced View. Tree View
TR-069 OMA-DM
QoE Monitoring
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Ensure subscribers’ satisfaction and SLA
Analyze network usage and bottlenecks
Unique QoE proxy technology Optimize your network Collect, analyze, store and present
QoE data Customer behavior & pattern
analysis Threshold Crossing Alerts: TCA Real-time alarm windows and
charts Alarm summary Flexible Analyzing & Reporting
Sample Graphs
QoE Monitoring
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Alarm Summary
Export to Excel
Top N Report
KPI Weekly Review
Sample Graphs
QoE Monitoring
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HUAWEI BM635
Signal Strength InternetGatewayDevice.WiMAX.Status.SignalStrength
Total Bytes Received
InternetGatewayDevice.WANDevice.3.WANConnectionDevice.1.WANIPConnection.1.Stats.EthernetBytesReceived
Total Bytes Sent InternetGatewayDevice.WANDevice.3.WANConnectionDevice.1.WANIPConnection.1.Stats.EthernetBytesSent
Base Station InternetGatewayDevice.WiMAX.Status.BSIDData Rate DL InternetGatewayDevice.WiMAX.Status.DLDataRateData Rate UL InternetGatewayDevice.WiMAX.Status.ULDataRateFEC Modulation DL InternetGatewayDevice.WiMAX.Status.DLFECFEC Modulation UL InternetGatewayDevice.WiMAX.Status.ULFECRSSI InternetGatewayDevice.WiMAX.Status.RSSIConnection Time InternetGatewayDevice.WiMAX.Status.ConnectionTimePower On Time InternetGatewayDevice.WiMAX.Status.PowerOnTimeCINR1 InternetGatewayDevice.WiMAX.Status.CINR1CINR3 InternetGatewayDevice.WiMAX.Status.CINR3Link Quality Reuse 1 InternetGatewayDevice.WiMAX.Status.LinkQualityReuse1Link Quality Reuse 3 InternetGatewayDevice.WiMAX.Status.LinkQualityReuse3Power InternetGatewayDevice.WiMAX.Status.Power
QoE Monitoring
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Sample Graphs
QoE Monitoring
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Sample Graphs
Friendly BI Report Generator
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Downstream Max Rate
Friendly BI Report Generator
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HW & SW by Device Model
Friendly BI Report Generator
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New registered subscribers per month
Why Us?
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Software solution developer, serving Carrier and xSP market since 1997 Field-proven solution - 200+ deployments on Five Continents Focused on Device Management since 2006 “Smart Layer” technology - Automated IOT process Unified Solution:
• Any Device. Any Service. Any Network. Any Protocol.
Easy installation and deployment with minimum professional services required
Scalable carrier-class solution Friendly GUI – intuitive, fast learning curve
Sample Graphs
QUESTIONS TIME!
Thank You for Your Time!
Start
The IoT & Device Management Company
Smart Home Open Platform
Internet of Things/M2M Management
Device Management for Fixed & Mobile