2017 HCMS Physician Satisfaction Survey
Overall Satisfaction
Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting
2017 HCMS Physician Survey
Page 2 © Gelb Consulting
88%
85%
84%
84%
84%
81%
79%
79%
79%
78%
78%
77%
75%
75%
74%
74%
74%
73%
72%
71%
70%
69%
68%
65%
65%
60%
Texas Children's Hospital West Campus
Texas Children's Hospital
Houston Methodist West Hospital
Children's Memorial Hermann Hospital
Houston Methodist Sugar Land Hospital
University of Texas MD Anderson Cancer Center
Houston Northwest Medical Center
Memorial Hermann The Woodlands Hospital
Memorial Hermann Katy Hospital
Houston Methodist Hospital
Memorial Hermann Hospital
Houston Methodist Willowbrook Hospital
Lyndon B. Johnson Hospital
Clear Lake Regional Medical Center
Ben Taub Hospital
Memorial Hermann Southwest Hospital
Kingwood Medical Center
West Houston Medical Center
Memorial Hermann Greater Heights Hospital
Bayshore Medical Center
The Woman's Hospital of Texas
Memorial Hermann Memorial City Medical Center
St. Joseph Medical Center
Houston Methodist San Jacinto Hospital
Memorial Hermann Southeast Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Please rate your OVERALL satisfaction with each hospital listed
Net Satisfaction
2017 HCMS Physician Satisfaction Survey
Quality of Medical Care
Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting
2017 HCMS Physician Survey
Page 4 © Gelb Consulting
91%
87%
87%
85%
85%
85%
83%
82%
81%
81%
80%
79%
79%
79%
79%
78%
77%
76%
75%
74%
73%
73%
72%
72%
69%
66%
Texas Children's Hospital West Campus
Texas Children's Hospital
Houston Methodist West Hospital
Memorial Hermann Katy Hospital
Children's Memorial Hermann Hospital
Houston Methodist Sugar Land Hospital
Memorial Hermann The Woodlands Hospital
Houston Methodist Hospital
Houston Northwest Medical Center
Houston Methodist Willowbrook Hospital
University of Texas MD Anderson Cancer Center
Bayshore Medical Center
Clear Lake Regional Medical Center
Memorial Hermann Southwest Hospital
Memorial Hermann Greater Heights Hospital
Memorial Hermann Hospital
Ben Taub Hospital
Memorial Hermann Memorial City Medical Center
Kingwood Medical Center
Lyndon B. Johnson Hospital
Memorial Hermann Southeast Hospital
Houston Methodist San Jacinto Hospital
West Houston Medical Center
The Woman's Hospital of Texas
St. Joseph Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Policies/systems good at preventing errors
Net Satisfaction
2017 HCMS Physician Survey
Page 5 © Gelb Consulting
92%
90%
89%
88%
86%
86%
85%
84%
83%
83%
81%
81%
81%
81%
80%
80%
80%
79%
78%
77%
77%
76%
76%
76%
75%
74%
Texas Children's Hospital West Campus
Texas Children's Hospital
Houston Methodist West Hospital
University of Texas MD Anderson Cancer Center
Children's Memorial Hermann Hospital
Memorial Hermann Katy Hospital
Houston Methodist Sugar Land Hospital
Houston Methodist Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann The Woodlands Hospital
Houston Northwest Medical Center
Ben Taub Hospital
Memorial Hermann Hospital
Memorial Hermann Southwest Hospital
Bayshore Medical Center
Memorial Hermann Greater Heights Hospital
Clear Lake Regional Medical Center
Houston Methodist San Jacinto Hospital
Kingwood Medical Center
Lyndon B. Johnson Hospital
West Houston Medical Center
The Woman's Hospital of Texas
Memorial Hermann Memorial City Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
St. Joseph Medical Center
Memorial Hermann Southeast Hospital
Reporting medical errors encouraged
Net Satisfaction
2017 HCMS Physician Survey
Page 6 © Gelb Consulting
91%
86%
85%
84%
84%
84%
82%
82%
81%
81%
80%
80%
80%
78%
78%
77%
77%
77%
76%
75%
74%
73%
73%
72%
72%
67%
Texas Children's Hospital West Campus
Children's Memorial Hermann Hospital
Texas Children's Hospital
Houston Methodist West Hospital
Houston Methodist Sugar Land Hospital
Memorial Hermann Katy Hospital
Memorial Hermann The Woodlands Hospital
University of Texas MD Anderson Cancer Center
Houston Northwest Medical Center
Houston Methodist Hospital
Ben Taub Hospital
Memorial Hermann Greater Heights Hospital
Bayshore Medical Center
Memorial Hermann Hospital
Houston Methodist Willowbrook Hospital
Clear Lake Regional Medical Center
Memorial Hermann Southwest Hospital
Kingwood Medical Center
Lyndon B. Johnson Hospital
St. Joseph Medical Center
Houston Methodist San Jacinto Hospital
Memorial Hermann Southeast Hospital
West Houston Medical Center
Memorial Hermann Memorial City Medical Center
The Woman's Hospital of Texas
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Mistakes led to positive changes
Net Satisfaction
2017 HCMS Physician Survey
Page 7 © Gelb Consulting
86%
84%
84%
83%
82%
80%
80%
80%
80%
79%
78%
78%
78%
77%
77%
77%
76%
75%
75%
73%
73%
73%
72%
71%
69%
65%
Texas Children's Hospital West Campus
Memorial Hermann Katy Hospital
Houston Methodist Sugar Land Hospital
Texas Children's Hospital
Memorial Hermann The Woodlands Hospital
Children's Memorial Hermann Hospital
Bayshore Medical Center
Houston Methodist Hospital
Houston Northwest Medical Center
Houston Methodist West Hospital
University of Texas MD Anderson Cancer Center
Houston Methodist Willowbrook Hospital
Clear Lake Regional Medical Center
Memorial Hermann Greater Heights Hospital
Kingwood Medical Center
Memorial Hermann Southwest Hospital
Memorial Hermann Hospital
West Houston Medical Center
Memorial Hermann Southeast Hospital
Houston Methodist San Jacinto Hospital
Ben Taub Hospital
Lyndon B. Johnson Hospital
Memorial Hermann Memorial City Medical Center
St. Joseph Medical Center
The Woman's Hospital of Texas
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Safety/quality data reported to physicians
Net Satisfaction
2017 HCMS Physician Survey
Page 8 © Gelb Consulting
90%
88%
88%
86%
86%
85%
84%
82%
81%
81%
81%
80%
80%
78%
77%
76%
76%
75%
74%
74%
74%
73%
72%
65%
64%
60%
Texas Children's Hospital West Campus
Houston Methodist West Hospital
Texas Children's Hospital
University of Texas MD Anderson Cancer Center
Children's Memorial Hermann Hospital
Houston Methodist Sugar Land Hospital
Houston Methodist Hospital
Memorial Hermann Katy Hospital
Memorial Hermann The Woodlands Hospital
Bayshore Medical Center
Houston Methodist Willowbrook Hospital
Houston Northwest Medical Center
Clear Lake Regional Medical Center
Memorial Hermann Hospital
Houston Methodist San Jacinto Hospital
Kingwood Medical Center
Memorial Hermann Greater Heights Hospital
Memorial Hermann Southwest Hospital
West Houston Medical Center
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southeast Hospital
The Woman's Hospital of Texas
Ben Taub Hospital
Lyndon B. Johnson Hospital
St. Joseph Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Adequate supplies/equipment
Net Satisfaction
2017 HCMS Physician Survey
Page 9 © Gelb Consulting
88%
85%
85%
84%
83%
82%
82%
81%
80%
79%
77%
75%
73%
72%
72%
72%
71%
71%
69%
68%
68%
67%
66%
65%
60%
55%
Houston Methodist West Hospital
Texas Children's Hospital West Campus
Children's Memorial Hermann Hospital
Houston Methodist Sugar Land Hospital
Texas Children's Hospital
University of Texas MD Anderson Cancer Center
Houston Northwest Medical Center
Memorial Hermann The Woodlands Hospital
Memorial Hermann Katy Hospital
Houston Methodist Hospital
Memorial Hermann Hospital
Bayshore Medical Center
Houston Methodist Willowbrook Hospital
Memorial Hermann Southeast Hospital
Memorial Hermann Southwest Hospital
Memorial Hermann Greater Heights Hospital
Ben Taub Hospital
Clear Lake Regional Medical Center
Memorial Hermann Memorial City Medical Center
Houston Methodist San Jacinto Hospital
Kingwood Medical Center
West Houston Medical Center
Lyndon B. Johnson Hospital
The Woman's Hospital of Texas
St. Joseph Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Adequate nurse staffing levels
Net Satisfaction
2017 HCMS Physician Survey
Page 10 © Gelb Consulting
91%
90%
89%
88%
87%
85%
84%
84%
84%
82%
81%
80%
76%
76%
76%
75%
74%
73%
73%
73%
72%
72%
70%
69%
68%
66%
Texas Children's Hospital West Campus
Texas Children's Hospital
Houston Methodist West Hospital
Children's Memorial Hermann Hospital
Memorial Hermann Katy Hospital
Houston Northwest Medical Center
Houston Methodist Sugar Land Hospital
University of Texas MD Anderson Cancer Center
Memorial Hermann The Woodlands Hospital
Memorial Hermann Hospital
Houston Methodist Hospital
Ben Taub Hospital
Houston Methodist San Jacinto Hospital
Houston Methodist Willowbrook Hospital
The Woman's Hospital of Texas
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southeast Hospital
Memorial Hermann Greater Heights Hospital
Memorial Hermann Southwest Hospital
Bayshore Medical Center
Clear Lake Regional Medical Center
Kingwood Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
West Houston Medical Center
Lyndon B. Johnson Hospital
St. Joseph Medical Center
Quality of nursing staff
Net Satisfaction
2017 HCMS Physician Survey
Page 11 © Gelb Consulting
92%
87%
87%
87%
86%
86%
86%
83%
82%
81%
80%
78%
78%
78%
78%
78%
77%
77%
77%
77%
76%
75%
74%
71%
71%
65%
Texas Children's Hospital West Campus
Houston Methodist West Hospital
Texas Children's Hospital
Memorial Hermann Katy Hospital
Children's Memorial Hermann Hospital
Houston Methodist Sugar Land Hospital
Memorial Hermann The Woodlands Hospital
University of Texas MD Anderson Cancer Center
Houston Northwest Medical Center
Houston Methodist Hospital
Memorial Hermann Hospital
Houston Methodist Willowbrook Hospital
Clear Lake Regional Medical Center
Ben Taub Hospital
West Houston Medical Center
Bayshore Medical Center
Memorial Hermann Greater Heights Hospital
The Woman's Hospital of Texas
Memorial Hermann Southwest Hospital
Houston Methodist San Jacinto Hospital
Kingwood Medical Center
Memorial Hermann Southeast Hospital
Memorial Hermann Memorial City Medical Center
Lyndon B. Johnson Hospital
St. Joseph Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Quality of other support staff
Net Satisfaction
2017 HCMS Physician Survey
Page 12 © Gelb Consulting
86%
86%
85%
85%
84%
83%
83%
82%
81%
80%
80%
80%
79%
79%
79%
78%
78%
77%
76%
76%
76%
75%
75%
73%
70%
68%
Texas Children's Hospital
Texas Children's Hospital West Campus
Houston Methodist Sugar Land Hospital
Memorial Hermann Katy Hospital
Houston Methodist West Hospital
Memorial Hermann The Woodlands Hospital
Houston Methodist Hospital
Houston Northwest Medical Center
Children's Memorial Hermann Hospital
Memorial Hermann Greater Heights Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann Hospital
Memorial Hermann Southwest Hospital
University of Texas MD Anderson Cancer Center
Bayshore Medical Center
West Houston Medical Center
Houston Methodist San Jacinto Hospital
Clear Lake Regional Medical Center
Kingwood Medical Center
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southeast Hospital
Ben Taub Hospital
Lyndon B. Johnson Hospital
The Woman's Hospital of Texas
St. Joseph Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Communication about compliance with standards
Net Satisfaction
2017 HCMS Physician Survey
Page 13 © Gelb Consulting
86%
85%
85%
84%
83%
82%
81%
81%
80%
80%
79%
78%
77%
77%
75%
75%
74%
73%
73%
73%
73%
73%
71%
70%
67%
67%
Texas Children's Hospital West Campus
Memorial Hermann Katy Hospital
Texas Children's Hospital
Children's Memorial Hermann Hospital
Houston Methodist West Hospital
University of Texas MD Anderson Cancer Center
Houston Northwest Medical Center
Houston Methodist Sugar Land Hospital
Houston Methodist Hospital
Memorial Hermann The Woodlands Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann Hospital
Clear Lake Regional Medical Center
Bayshore Medical Center
Memorial Hermann Southeast Hospital
Memorial Hermann Southwest Hospital
The Woman's Hospital of Texas
Memorial Hermann Greater Heights Hospital
Houston Methodist San Jacinto Hospital
Kingwood Medical Center
Memorial Hermann Memorial City Medical Center
West Houston Medical Center
Ben Taub Hospital
Lyndon B. Johnson Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
St. Joseph Medical Center
Impact of formularies and standing orders on quality care
Net Satisfaction
2017 HCMS Physician Survey
Page 14 © Gelb Consulting
83%
82%
80%
80%
80%
79%
79%
76%
76%
76%
75%
74%
73%
73%
73%
73%
71%
71%
70%
69%
69%
68%
68%
67%
66%
58%
Texas Children's Hospital West Campus
Texas Children's Hospital
Children's Memorial Hermann Hospital
Memorial Hermann Katy Hospital
Houston Methodist West Hospital
Houston Methodist Sugar Land Hospital
Houston Northwest Medical Center
Houston Methodist Hospital
Memorial Hermann The Woodlands Hospital
University of Texas MD Anderson Cancer Center
Memorial Hermann Hospital
Bayshore Medical Center
Kingwood Medical Center
West Houston Medical Center
Houston Methodist Willowbrook Hospital
Memorial Hermann Southwest Hospital
Memorial Hermann Greater Heights Hospital
Clear Lake Regional Medical Center
Memorial Hermann Southeast Hospital
Ben Taub Hospital
St. Joseph Medical Center
Memorial Hermann Memorial City Medical Center
Lyndon B. Johnson Hospital
The Woman's Hospital of Texas
Houston Methodist San Jacinto Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Adequate physician input into quality measures
Net Satisfaction
2017 HCMS Physician Survey
Page 15 © Gelb Consulting
87%
86%
85%
84%
84%
83%
81%
80%
79%
78%
77%
76%
76%
75%
75%
74%
73%
73%
73%
72%
70%
70%
70%
70%
68%
62%
Texas Children's Hospital West Campus
Memorial Hermann Katy Hospital
Houston Methodist West Hospital
Houston Methodist Sugar Land Hospital
Children's Memorial Hermann Hospital
Texas Children's Hospital
West Houston Medical Center
Houston Northwest Medical Center
Memorial Hermann The Woodlands Hospital
Houston Methodist Hospital
Houston Methodist Willowbrook Hospital
University of Texas MD Anderson Cancer Center
Memorial Hermann Hospital
Kingwood Medical Center
Bayshore Medical Center
Memorial Hermann Southwest Hospital
Memorial Hermann Memorial City Medical Center
The Woman's Hospital of Texas
Memorial Hermann Southeast Hospital
Houston Methodist San Jacinto Hospital
Lyndon B. Johnson Hospital
Memorial Hermann Greater Heights Hospital
Clear Lake Regional Medical Center
Ben Taub Hospital
St. Joseph Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Availability/effectiveness of case management
Net Satisfaction
2017 HCMS Physician Survey
Page 16 © Gelb Consulting
91%
87%
87%
86%
85%
85%
84%
84%
83%
82%
82%
81%
81%
81%
80%
79%
79%
79%
79%
78%
76%
74%
74%
73%
72%
70%
Texas Children's Hospital West Campus
Houston Methodist Sugar Land Hospital
Houston Methodist West Hospital
Children's Memorial Hermann Hospital
Memorial Hermann The Woodlands Hospital
Texas Children's Hospital
Memorial Hermann Katy Hospital
Houston Northwest Medical Center
Memorial Hermann Hospital
The Woman's Hospital of Texas
Memorial Hermann Southwest Hospital
Houston Methodist Hospital
Bayshore Medical Center
Memorial Hermann Memorial City Medical Center
Houston Methodist Willowbrook Hospital
University of Texas MD Anderson Cancer Center
West Houston Medical Center
Clear Lake Regional Medical Center
Memorial Hermann Southeast Hospital
Kingwood Medical Center
Memorial Hermann Greater Heights Hospital
St. Joseph Medical Center
Lyndon B. Johnson Hospital
Houston Methodist San Jacinto Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Ben Taub Hospital
Patients discharged at appropriate time
Net Satisfaction
2017 HCMS Physician Satisfaction Survey
Hospital Policy & Administration
Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting
2017 HCMS Physician Survey
Page 18 © Gelb Consulting
84%
82%
80%
80%
78%
75%
74%
74%
74%
73%
73%
73%
72%
72%
72%
70%
69%
69%
68%
67%
65%
65%
65%
64%
63%
58%
Texas Children's Hospital West Campus
Children's Memorial Hermann Hospital
University of Texas MD Anderson Cancer Center
Texas Children's Hospital
West Houston Medical Center
Ben Taub Hospital
Memorial Hermann Katy Hospital
Houston Methodist Sugar Land Hospital
Memorial Hermann The Woodlands Hospital
Houston Northwest Medical Center
Clear Lake Regional Medical Center
Houston Methodist Willowbrook Hospital
Memorial Hermann Southwest Hospital
Houston Methodist West Hospital
Memorial Hermann Hospital
Bayshore Medical Center
Houston Methodist Hospital
St. Joseph Medical Center
Lyndon B. Johnson Hospital
The Woman's Hospital of Texas
Kingwood Medical Center
Memorial Hermann Greater Heights Hospital
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southeast Hospital
Houston Methodist San Jacinto Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Referrals (patient distribution)
Net Satisfaction
2017 HCMS Physician Survey
Page 19 © Gelb Consulting
81%
81%
78%
77%
76%
75%
75%
75%
74%
74%
73%
73%
72%
71%
70%
70%
70%
70%
70%
69%
67%
66%
65%
64%
64%
56%
Memorial Hermann Katy Hospital
Houston Northwest Medical Center
West Houston Medical Center
Texas Children's Hospital West Campus
Children's Memorial Hermann Hospital
Memorial Hermann Southwest Hospital
Texas Children's Hospital
Houston Methodist Sugar Land Hospital
Houston Methodist Willowbrook Hospital
Houston Methodist West Hospital
Bayshore Medical Center
Kingwood Medical Center
Clear Lake Regional Medical Center
Memorial Hermann The Woodlands Hospital
Ben Taub Hospital
University of Texas MD Anderson Cancer Center
Houston Methodist Hospital
Memorial Hermann Greater Heights Hospital
Lyndon B. Johnson Hospital
Memorial Hermann Hospital
St. Joseph Medical Center
The Woman's Hospital of Texas
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southeast Hospital
Houston Methodist San Jacinto Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Leadership opportunities
Net Satisfaction
2017 HCMS Physician Survey
Page 20 © Gelb Consulting
86%
86%
84%
83%
82%
82%
81%
81%
79%
78%
76%
76%
76%
76%
75%
75%
74%
72%
72%
71%
71%
69%
67%
66%
66%
59%
Texas Children's Hospital West Campus
West Houston Medical Center
Houston Methodist West Hospital
Texas Children's Hospital
Children's Memorial Hermann Hospital
University of Texas MD Anderson Cancer Center
Houston Northwest Medical Center
Houston Methodist Sugar Land Hospital
Houston Methodist Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann Katy Hospital
Memorial Hermann Hospital
St. Joseph Medical Center
Memorial Hermann The Woodlands Hospital
Memorial Hermann Southwest Hospital
Memorial Hermann Greater Heights Hospital
Clear Lake Regional Medical Center
Bayshore Medical Center
Kingwood Medical Center
The Woman's Hospital of Texas
Ben Taub Hospital
Houston Methodist San Jacinto Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Lyndon B. Johnson Hospital
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southeast Hospital
Refer patients to physician/facility of choice without retribution
Net Satisfaction
2017 HCMS Physician Survey
Page 21 © Gelb Consulting
85%
83%
81%
80%
80%
79%
78%
74%
73%
73%
73%
72%
72%
71%
71%
70%
70%
70%
69%
69%
68%
67%
63%
63%
62%
61%
Texas Children's Hospital West Campus
Houston Methodist West Hospital
West Houston Medical Center
Houston Northwest Medical Center
Houston Methodist Sugar Land Hospital
Children's Memorial Hermann Hospital
Texas Children's Hospital
Memorial Hermann Katy Hospital
Kingwood Medical Center
Bayshore Medical Center
Memorial Hermann The Woodlands Hospital
Clear Lake Regional Medical Center
Houston Methodist Willowbrook Hospital
Houston Methodist Hospital
Memorial Hermann Southwest Hospital
St. Joseph Medical Center
Memorial Hermann Hospital
Lyndon B. Johnson Hospital
University of Texas MD Anderson Cancer Center
Memorial Hermann Greater Heights Hospital
Ben Taub Hospital
The Woman's Hospital of Texas
Houston Methodist San Jacinto Hospital
Memorial Hermann Southeast Hospital
Memorial Hermann Memorial City Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Provide feedback on policies without retribution
Net Satisfaction
2017 HCMS Physician Survey
Page 22 © Gelb Consulting
89%
88%
87%
87%
87%
86%
85%
85%
85%
85%
83%
82%
81%
81%
81%
80%
79%
79%
79%
79%
78%
78%
76%
76%
74%
71%
Texas Children's Hospital West Campus
Houston Methodist Willowbrook Hospital
Houston Methodist West Hospital
West Houston Medical Center
Houston Northwest Medical Center
Children's Memorial Hermann Hospital
Houston Methodist Sugar Land Hospital
Memorial Hermann Southwest Hospital
Memorial Hermann Katy Hospital
Memorial Hermann The Woodlands Hospital
Texas Children's Hospital
St. Joseph Medical Center
Houston Methodist Hospital
Bayshore Medical Center
The Woman's Hospital of Texas
Memorial Hermann Memorial City Medical Center
Memorial Hermann Greater Heights Hospital
Houston Methodist San Jacinto Hospital
Kingwood Medical Center
Clear Lake Regional Medical Center
Memorial Hermann Hospital
University of Texas MD Anderson Cancer Center
Memorial Hermann Southeast Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Ben Taub Hospital
Lyndon B. Johnson Hospital
Ease of admitting patients
Net Satisfaction
2017 HCMS Physician Survey
Page 23 © Gelb Consulting
87%
82%
81%
81%
81%
80%
79%
79%
78%
77%
76%
75%
75%
74%
74%
74%
72%
70%
69%
69%
69%
68%
68%
63%
62%
58%
Houston Methodist West Hospital
Memorial Hermann Katy Hospital
West Houston Medical Center
Houston Methodist Sugar Land Hospital
Texas Children's Hospital West Campus
Memorial Hermann Greater Heights Hospital
Houston Methodist Willowbrook Hospital
Houston Northwest Medical Center
Bayshore Medical Center
Memorial Hermann The Woodlands Hospital
Houston Methodist Hospital
The Woman's Hospital of Texas
Kingwood Medical Center
Memorial Hermann Southwest Hospital
Children's Memorial Hermann Hospital
Clear Lake Regional Medical Center
Texas Children's Hospital
Memorial Hermann Memorial City Medical Center
St. Joseph Medical Center
University of Texas MD Anderson Cancer Center
Houston Methodist San Jacinto Hospital
Memorial Hermann Southeast Hospital
Memorial Hermann Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Lyndon B. Johnson Hospital
Ben Taub Hospital
Ease of scheduling patients
Net Satisfaction
2017 HCMS Physician Survey
Page 24 © Gelb Consulting
86%
85%
83%
83%
80%
79%
79%
78%
78%
76%
76%
76%
75%
74%
73%
73%
73%
72%
72%
72%
71%
69%
64%
59%
51%
48%
Houston Methodist West Hospital
Texas Children's Hospital West Campus
Memorial Hermann Katy Hospital
Houston Northwest Medical Center
West Houston Medical Center
Children's Memorial Hermann Hospital
Memorial Hermann Southwest Hospital
Memorial Hermann Memorial City Medical Center
Memorial Hermann The Woodlands Hospital
The Woman's Hospital of Texas
St. Joseph Medical Center
Bayshore Medical Center
Houston Methodist Sugar Land Hospital
Clear Lake Regional Medical Center
Memorial Hermann Southeast Hospital
Houston Methodist Willowbrook Hospital
University of Texas MD Anderson Cancer Center
Texas Children's Hospital
Kingwood Medical Center
Memorial Hermann Greater Heights Hospital
Memorial Hermann Hospital
Houston Methodist Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Ben Taub Hospital
Lyndon B. Johnson Hospital
Houston Methodist San Jacinto Hospital
Availability of beds
Net Satisfaction
2017 HCMS Physician Survey
Page 25 © Gelb Consulting
90%
88%
87%
86%
86%
85%
85%
84%
83%
82%
82%
82%
81%
81%
80%
80%
79%
78%
78%
77%
77%
76%
76%
74%
69%
68%
Children's Memorial Hermann Hospital
Texas Children's Hospital West Campus
Houston Methodist West Hospital
West Houston Medical Center
Houston Methodist Sugar Land Hospital
Memorial Hermann Katy Hospital
Clear Lake Regional Medical Center
Houston Northwest Medical Center
Memorial Hermann Southwest Hospital
Houston Methodist Hospital
Houston Methodist Willowbrook Hospital
Texas Children's Hospital
Memorial Hermann Hospital
The Woman's Hospital of Texas
Memorial Hermann The Woodlands Hospital
Memorial Hermann Memorial City Medical Center
Memorial Hermann Greater Heights Hospital
Houston Methodist San Jacinto Hospital
Kingwood Medical Center
University of Texas MD Anderson Cancer Center
Bayshore Medical Center
St. Joseph Medical Center
Memorial Hermann Southeast Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Lyndon B. Johnson Hospital
Ben Taub Hospital
Ease of referring patients
Net Satisfaction
2017 HCMS Physician Survey
Page 26 © Gelb Consulting
82%
79%
79%
78%
78%
77%
74%
74%
74%
74%
74%
73%
72%
72%
72%
71%
71%
71%
68%
68%
67%
67%
67%
66%
66%
63%
Texas Children's Hospital West Campus
Houston Methodist West Hospital
Memorial Hermann Katy Hospital
Children's Memorial Hermann Hospital
Houston Northwest Medical Center
Houston Methodist Sugar Land Hospital
Memorial Hermann The Woodlands Hospital
Texas Children's Hospital
West Houston Medical Center
Bayshore Medical Center
Houston Methodist Willowbrook Hospital
Memorial Hermann Greater Heights Hospital
Memorial Hermann Southwest Hospital
Kingwood Medical Center
St. Joseph Medical Center
Memorial Hermann Memorial City Medical Center
Memorial Hermann Hospital
Clear Lake Regional Medical Center
Memorial Hermann Southeast Hospital
Houston Methodist Hospital
Lyndon B. Johnson Hospital
Houston Methodist San Jacinto Hospital
Ben Taub Hospital
University of Texas MD Anderson Cancer Center
The Woman's Hospital of Texas
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Ease of completing forms
Net Satisfaction
2017 HCMS Physician Survey
Page 27 © Gelb Consulting
91%
86%
86%
83%
83%
81%
80%
80%
79%
79%
78%
78%
78%
77%
77%
76%
75%
75%
75%
75%
75%
74%
71%
69%
68%
65%
Texas Children's Hospital West Campus
Houston Methodist West Hospital
Texas Children's Hospital
Memorial Hermann Katy Hospital
Houston Methodist Sugar Land Hospital
Children's Memorial Hermann Hospital
West Houston Medical Center
Houston Northwest Medical Center
Houston Methodist Willowbrook Hospital
Memorial Hermann The Woodlands Hospital
Memorial Hermann Southwest Hospital
Memorial Hermann Hospital
Bayshore Medical Center
University of Texas MD Anderson Cancer Center
Houston Methodist Hospital
Clear Lake Regional Medical Center
Memorial Hermann Greater Heights Hospital
Lyndon B. Johnson Hospital
Ben Taub Hospital
Kingwood Medical Center
Houston Methodist San Jacinto Hospital
Memorial Hermann Southeast Hospital
Memorial Hermann Memorial City Medical Center
St. Joseph Medical Center
The Woman's Hospital of Texas
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Management shows patient safety is priority
Net Satisfaction
2017 HCMS Physician Survey
Page 28 © Gelb Consulting
89%
83%
82%
82%
82%
82%
81%
81%
80%
80%
79%
79%
79%
78%
78%
78%
77%
76%
76%
76%
75%
75%
73%
70%
69%
65%
Houston Methodist West Hospital
Memorial Hermann Katy Hospital
Houston Methodist Willowbrook Hospital
Texas Children's Hospital
Texas Children's Hospital West Campus
West Houston Medical Center
Children's Memorial Hermann Hospital
Clear Lake Regional Medical Center
Houston Methodist Sugar Land Hospital
Memorial Hermann The Woodlands Hospital
Memorial Hermann Southwest Hospital
Houston Northwest Medical Center
Memorial Hermann Greater Heights Hospital
Kingwood Medical Center
Memorial Hermann Hospital
Houston Methodist San Jacinto Hospital
Houston Methodist Hospital
St. Joseph Medical Center
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southeast Hospital
Bayshore Medical Center
The Woman's Hospital of Texas
University of Texas MD Anderson Cancer Center
Lyndon B. Johnson Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Ben Taub Hospital
Consistent in obtaining payer preauthorizations
Net Satisfaction
2017 HCMS Physician Survey
Page 29 © Gelb Consulting
76%
73%
72%
72%
72%
72%
70%
68%
67%
67%
66%
66%
66%
65%
64%
64%
63%
63%
62%
62%
61%
58%
57%
56%
53%
51%
Texas Children's Hospital West Campus
Houston Methodist Sugar Land Hospital
Bayshore Medical Center
West Houston Medical Center
Memorial Hermann Katy Hospital
Houston Methodist West Hospital
Texas Children's Hospital
Houston Northwest Medical Center
Children's Memorial Hermann Hospital
Kingwood Medical Center
Clear Lake Regional Medical Center
University of Texas MD Anderson Cancer Center
Memorial Hermann Southwest Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann Southeast Hospital
Memorial Hermann The Woodlands Hospital
Ben Taub Hospital
Lyndon B. Johnson Hospital
Houston Methodist Hospital
Memorial Hermann Hospital
St. Joseph Medical Center
Memorial Hermann Memorial City Medical Center
The Woman's Hospital of Texas
Memorial Hermann Greater Heights Hospital
Houston Methodist San Jacinto Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Addressing physician stress and burnout is priority
Net Satisfaction
2017 HCMS Physician Satisfaction Survey
Medical Staff Issues
Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting
2017 HCMS Physician Survey
Page 31 © Gelb Consulting
81%
81%
81%
78%
78%
78%
78%
78%
76%
75%
75%
75%
75%
74%
73%
73%
73%
72%
72%
71%
70%
69%
66%
66%
64%
61%
Children's Memorial Hermann Hospital
Houston Methodist West Hospital
West Houston Medical Center
Texas Children's Hospital West Campus
Bayshore Medical Center
Houston Methodist Sugar Land Hospital
Houston Northwest Medical Center
Texas Children's Hospital
Memorial Hermann Katy Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann The Woodlands Hospital
St. Joseph Medical Center
Clear Lake Regional Medical Center
Memorial Hermann Southwest Hospital
Memorial Hermann Greater Heights Hospital
The Woman's Hospital of Texas
Houston Methodist Hospital
Kingwood Medical Center
Memorial Hermann Hospital
Lyndon B. Johnson Hospital
Ben Taub Hospital
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southeast Hospital
Houston Methodist San Jacinto Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
University of Texas MD Anderson Cancer Center
Frequency of meetings
Net Satisfaction
2017 HCMS Physician Survey
Page 32 © Gelb Consulting
85%
84%
83%
82%
82%
81%
81%
80%
80%
79%
77%
77%
77%
77%
76%
76%
75%
75%
74%
73%
73%
73%
72%
68%
68%
66%
Memorial Hermann Katy Hospital
Texas Children's Hospital West Campus
West Houston Medical Center
Houston Methodist Sugar Land Hospital
Children's Memorial Hermann Hospital
Houston Methodist West Hospital
Memorial Hermann The Woodlands Hospital
Houston Northwest Medical Center
Memorial Hermann Greater Heights Hospital
Houston Methodist Willowbrook Hospital
Kingwood Medical Center
Bayshore Medical Center
Clear Lake Regional Medical Center
Texas Children's Hospital
Memorial Hermann Southeast Hospital
The Woman's Hospital of Texas
Houston Methodist Hospital
Memorial Hermann Hospital
Houston Methodist San Jacinto Hospital
Memorial Hermann Southwest Hospital
St. Joseph Medical Center
Lyndon B. Johnson Hospital
Ben Taub Hospital
Memorial Hermann Memorial City Medical Center
University of Texas MD Anderson Cancer Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Answers to physicians' questions by Administration
Net Satisfaction
2017 HCMS Physician Survey
Page 33 © Gelb Consulting
75%
75%
74%
74%
74%
73%
73%
73%
70%
69%
69%
68%
68%
68%
67%
67%
65%
65%
65%
64%
64%
62%
60%
60%
59%
50%
Children's Memorial Hermann Hospital
Houston Methodist Sugar Land Hospital
West Houston Medical Center
Texas Children's Hospital West Campus
University of Texas MD Anderson Cancer Center
Texas Children's Hospital
Memorial Hermann Katy Hospital
Houston Methodist West Hospital
Houston Northwest Medical Center
Kingwood Medical Center
Memorial Hermann Southwest Hospital
Memorial Hermann The Woodlands Hospital
Bayshore Medical Center
Memorial Hermann Greater Heights Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann Hospital
Clear Lake Regional Medical Center
Lyndon B. Johnson Hospital
St. Joseph Medical Center
Houston Methodist Hospital
Memorial Hermann Southeast Hospital
Ben Taub Hospital
Memorial Hermann Memorial City Medical Center
The Woman's Hospital of Texas
Houston Methodist San Jacinto Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Leadership training opportunities
Net Satisfaction
2017 HCMS Physician Survey
Page 34 © Gelb Consulting
78%
77%
75%
74%
74%
74%
72%
72%
72%
72%
70%
70%
69%
69%
68%
67%
67%
66%
66%
66%
65%
63%
61%
59%
57%
51%
West Houston Medical Center
Texas Children's Hospital West Campus
Houston Methodist West Hospital
Houston Methodist Sugar Land Hospital
Houston Northwest Medical Center
Texas Children's Hospital
Bayshore Medical Center
Memorial Hermann The Woodlands Hospital
Kingwood Medical Center
Memorial Hermann Katy Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann Greater Heights Hospital
Memorial Hermann Southwest Hospital
Children's Memorial Hermann Hospital
Clear Lake Regional Medical Center
Memorial Hermann Hospital
Houston Methodist Hospital
St. Joseph Medical Center
University of Texas MD Anderson Cancer Center
Lyndon B. Johnson Hospital
Ben Taub Hospital
The Woman's Hospital of Texas
Memorial Hermann Southeast Hospital
Memorial Hermann Memorial City Medical Center
Houston Methodist San Jacinto Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Effective physician impact on policies
Net Satisfaction
2017 HCMS Physician Survey
Page 35 © Gelb Consulting
82%
79%
79%
79%
78%
75%
74%
74%
73%
73%
72%
71%
71%
70%
70%
69%
69%
68%
67%
65%
65%
64%
61%
58%
57%
53%
Texas Children's Hospital West Campus
West Houston Medical Center
Houston Northwest Medical Center
Houston Methodist West Hospital
Houston Methodist Sugar Land Hospital
Children's Memorial Hermann Hospital
Texas Children's Hospital
Kingwood Medical Center
Bayshore Medical Center
Memorial Hermann Katy Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann Greater Heights Hospital
Memorial Hermann Hospital
St. Joseph Medical Center
Memorial Hermann The Woodlands Hospital
Clear Lake Regional Medical Center
Ben Taub Hospital
Memorial Hermann Southwest Hospital
Houston Methodist Hospital
Lyndon B. Johnson Hospital
Memorial Hermann Southeast Hospital
The Woman's Hospital of Texas
University of Texas MD Anderson Cancer Center
Memorial Hermann Memorial City Medical Center
Houston Methodist San Jacinto Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Administration respects/collaborates with staff
Net Satisfaction
2017 HCMS Physician Survey
Page 36 © Gelb Consulting
87%
83%
83%
81%
80%
80%
79%
78%
77%
76%
75%
75%
75%
75%
75%
74%
73%
73%
73%
72%
72%
71%
66%
64%
63%
62%
Texas Children's Hospital West Campus
West Houston Medical Center
Texas Children's Hospital
Houston Methodist West Hospital
Children's Memorial Hermann Hospital
Houston Northwest Medical Center
Houston Methodist Sugar Land Hospital
Memorial Hermann Katy Hospital
Houston Methodist Willowbrook Hospital
Houston Methodist Hospital
St. Joseph Medical Center
Memorial Hermann Southwest Hospital
Memorial Hermann Hospital
Kingwood Medical Center
Lyndon B. Johnson Hospital
University of Texas MD Anderson Cancer Center
Bayshore Medical Center
Ben Taub Hospital
Clear Lake Regional Medical Center
Memorial Hermann Greater Heights Hospital
Memorial Hermann The Woodlands Hospital
The Woman's Hospital of Texas
Houston Methodist San Jacinto Hospital
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southeast Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Medical staff has autonomy to make medical care decisions
Net Satisfaction
2017 HCMS Physician Survey
Page 37 © Gelb Consulting
79%
79%
78%
77%
76%
76%
75%
75%
74%
74%
72%
71%
71%
71%
70%
70%
69%
68%
67%
67%
67%
66%
63%
62%
61%
57%
Houston Northwest Medical Center
Houston Methodist West Hospital
Children's Memorial Hermann Hospital
West Houston Medical Center
Memorial Hermann Katy Hospital
Kingwood Medical Center
Texas Children's Hospital
Houston Methodist Sugar Land Hospital
Texas Children's Hospital West Campus
Houston Methodist Willowbrook Hospital
Bayshore Medical Center
Ben Taub Hospital
Memorial Hermann Southwest Hospital
Clear Lake Regional Medical Center
St. Joseph Medical Center
Memorial Hermann Hospital
Memorial Hermann Greater Heights Hospital
University of Texas MD Anderson Cancer Center
Houston Methodist Hospital
Memorial Hermann The Woodlands Hospital
The Woman's Hospital of Texas
Lyndon B. Johnson Hospital
Memorial Hermann Southeast Hospital
Houston Methodist San Jacinto Hospital
Memorial Hermann Memorial City Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Perceived fair process of appointment and promotion
Net Satisfaction
2017 HCMS Physician Survey
Page 38 © Gelb Consulting
82%
81%
80%
80%
79%
79%
77%
77%
76%
76%
76%
76%
75%
74%
73%
73%
73%
73%
72%
71%
70%
68%
67%
65%
65%
64%
West Houston Medical Center
Houston Methodist West Hospital
Memorial Hermann Katy Hospital
Houston Northwest Medical Center
Houston Methodist Sugar Land Hospital
Children's Memorial Hermann Hospital
Kingwood Medical Center
Bayshore Medical Center
Memorial Hermann Southwest Hospital
Houston Methodist Willowbrook Hospital
Texas Children's Hospital West Campus
St. Joseph Medical Center
Clear Lake Regional Medical Center
Texas Children's Hospital
Houston Methodist Hospital
Memorial Hermann Greater Heights Hospital
The Woman's Hospital of Texas
Memorial Hermann The Woodlands Hospital
Memorial Hermann Hospital
Ben Taub Hospital
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southeast Hospital
Lyndon B. Johnson Hospital
University of Texas MD Anderson Cancer Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Houston Methodist San Jacinto Hospital
Staff meetings at convenient times (work/life balance)
Net Satisfaction
2017 HCMS Physician Survey
Page 39 © Gelb Consulting
80%
79%
77%
75%
75%
75%
73%
73%
71%
71%
70%
70%
70%
69%
69%
69%
69%
68%
67%
66%
66%
62%
58%
55%
53%
53%
West Houston Medical Center
Texas Children's Hospital West Campus
Children's Memorial Hermann Hospital
Houston Northwest Medical Center
Texas Children's Hospital
Kingwood Medical Center
Houston Methodist West Hospital
Ben Taub Hospital
Bayshore Medical Center
University of Texas MD Anderson Cancer Center
Houston Methodist Willowbrook Hospital
Memorial Hermann Katy Hospital
Lyndon B. Johnson Hospital
Memorial Hermann Hospital
St. Joseph Medical Center
Houston Methodist Sugar Land Hospital
Clear Lake Regional Medical Center
Memorial Hermann Southwest Hospital
Memorial Hermann The Woodlands Hospital
Memorial Hermann Greater Heights Hospital
Houston Methodist Hospital
The Woman's Hospital of Texas
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southeast Hospital
Houston Methodist San Jacinto Hospital
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Balance interests of employed/independent physicians
Net Satisfaction
2017 HCMS Physician Survey
Page 40 © Gelb Consulting
79%
79%
77%
76%
75%
74%
74%
74%
74%
73%
72%
71%
71%
69%
69%
68%
68%
67%
67%
66%
66%
65%
59%
58%
57%
56%
Texas Children's Hospital West Campus
West Houston Medical Center
Houston Northwest Medical Center
Texas Children's Hospital
St. Joseph Medical Center
Children's Memorial Hermann Hospital
Houston Methodist West Hospital
Kingwood Medical Center
Memorial Hermann Katy Hospital
Houston Methodist Sugar Land Hospital
Bayshore Medical Center
Houston Methodist Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann The Woodlands Hospital
Memorial Hermann Southwest Hospital
Memorial Hermann Greater Heights Hospital
Memorial Hermann Hospital
Ben Taub Hospital
The Woman's Hospital of Texas
Clear Lake Regional Medical Center
University of Texas MD Anderson Cancer Center
Lyndon B. Johnson Hospital
Memorial Hermann Southeast Hospital
Memorial Hermann Memorial City Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Houston Methodist San Jacinto Hospital
Medical staff has autonomy to make necessary bylaw changes
Net Satisfaction
2017 HCMS Physician Survey
Page 41 © Gelb Consulting
84%
82%
80%
80%
79%
79%
79%
79%
78%
76%
75%
74%
73%
73%
73%
72%
72%
72%
72%
72%
71%
69%
69%
64%
64%
62%
Texas Children's Hospital West Campus
Houston Northwest Medical Center
Children's Memorial Hermann Hospital
Houston Methodist West Hospital
Kingwood Medical Center
Houston Methodist Sugar Land Hospital
Texas Children's Hospital
West Houston Medical Center
Memorial Hermann Katy Hospital
Bayshore Medical Center
Clear Lake Regional Medical Center
Houston Methodist Willowbrook Hospital
Houston Methodist Hospital
The Woman's Hospital of Texas
Memorial Hermann Greater Heights Hospital
Memorial Hermann Hospital
Ben Taub Hospital
Memorial Hermann Southwest Hospital
University of Texas MD Anderson Cancer Center
Lyndon B. Johnson Hospital
St. Joseph Medical Center
Memorial Hermann The Woodlands Hospital
Memorial Hermann Southeast Hospital
Houston Methodist San Jacinto Hospital
Memorial Hermann Memorial City Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Physician code of conduct issues handled in effective/fair process
Net Satisfaction
2017 HCMS Physician Satisfaction Survey
Electronic Medical Records (EMR)
Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting
2017 HCMS Physician Survey
Page 43 © Gelb Consulting
83%
82%
80%
79%
79%
78%
77%
76%
75%
75%
74%
73%
73%
72%
72%
71%
71%
71%
70%
70%
70%
69%
64%
62%
60%
60%
Texas Children's Hospital West Campus
Memorial Hermann Katy Hospital
Houston Methodist Sugar Land Hospital
Lyndon B. Johnson Hospital
Bayshore Medical Center
Memorial Hermann The Woodlands Hospital
Texas Children's Hospital
Memorial Hermann Greater Heights Hospital
Houston Methodist West Hospital
Houston Methodist Willowbrook Hospital
Houston Northwest Medical Center
Houston Methodist San Jacinto Hospital
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southwest Hospital
Ben Taub Hospital
Children's Memorial Hermann Hospital
Clear Lake Regional Medical Center
West Houston Medical Center
Houston Methodist Hospital
Kingwood Medical Center
Memorial Hermann Southeast Hospital
Memorial Hermann Hospital
University of Texas MD Anderson Cancer Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
St. Joseph Medical Center
The Woman's Hospital of Texas
Implementation and training
Net Satisfaction
2017 HCMS Physician Survey
Page 44 © Gelb Consulting
82%
81%
80%
77%
76%
76%
75%
74%
74%
73%
72%
70%
69%
68%
67%
67%
67%
66%
65%
63%
62%
62%
60%
59%
57%
46%
Texas Children's Hospital West Campus
Memorial Hermann Katy Hospital
Lyndon B. Johnson Hospital
Texas Children's Hospital
Houston Methodist Sugar Land Hospital
Houston Northwest Medical Center
Houston Methodist San Jacinto Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann Greater Heights Hospital
Memorial Hermann The Woodlands Hospital
Ben Taub Hospital
Bayshore Medical Center
Memorial Hermann Memorial City Medical Center
Memorial Hermann Southwest Hospital
Memorial Hermann Southeast Hospital
Houston Methodist West Hospital
West Houston Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Houston Methodist Hospital
Children's Memorial Hermann Hospital
University of Texas MD Anderson Cancer Center
Memorial Hermann Hospital
St. Joseph Medical Center
Clear Lake Regional Medical Center
Kingwood Medical Center
The Woman's Hospital of Texas
Ease of use
Net Satisfaction
2017 HCMS Physician Survey
Page 45 © Gelb Consulting
85%
78%
78%
78%
77%
76%
75%
74%
74%
73%
71%
71%
69%
67%
67%
66%
66%
66%
65%
61%
61%
60%
59%
58%
56%
45%
Texas Children's Hospital West Campus
Memorial Hermann Katy Hospital
Lyndon B. Johnson Hospital
Texas Children's Hospital
Houston Methodist Willowbrook Hospital
Houston Methodist Sugar Land Hospital
Houston Methodist San Jacinto Hospital
Ben Taub Hospital
Memorial Hermann The Woodlands Hospital
Houston Northwest Medical Center
Memorial Hermann Greater Heights Hospital
Houston Methodist West Hospital
Bayshore Medical Center
Memorial Hermann Southeast Hospital
Houston Methodist Hospital
Memorial Hermann Southwest Hospital
Memorial Hermann Memorial City Medical Center
West Houston Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
University of Texas MD Anderson Cancer Center
Memorial Hermann Hospital
Kingwood Medical Center
Clear Lake Regional Medical Center
St. Joseph Medical Center
Children's Memorial Hermann Hospital
The Woman's Hospital of Texas
Inter-operability
Net Satisfaction
2017 HCMS Physician Survey
Page 46 © Gelb Consulting
88%
83%
82%
81%
80%
80%
80%
79%
79%
79%
78%
78%
78%
77%
77%
76%
76%
76%
76%
76%
73%
70%
68%
67%
66%
63%
Memorial Hermann Katy Hospital
Texas Children's Hospital West Campus
Memorial Hermann Greater Heights Hospital
Houston Methodist Sugar Land Hospital
Lyndon B. Johnson Hospital
Bayshore Medical Center
Texas Children's Hospital
Houston Northwest Medical Center
Memorial Hermann The Woodlands Hospital
Ben Taub Hospital
Houston Methodist West Hospital
West Houston Medical Center
Memorial Hermann Memorial City Medical Center
Houston Methodist San Jacinto Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann Southwest Hospital
Clear Lake Regional Medical Center
Kingwood Medical Center
Children's Memorial Hermann Hospital
Memorial Hermann Hospital
Memorial Hermann Southeast Hospital
Houston Methodist Hospital
University of Texas MD Anderson Cancer Center
St. Joseph Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
The Woman's Hospital of Texas
Help desk support
Net Satisfaction
2017 HCMS Physician Survey
Page 47 © Gelb Consulting
89%
86%
86%
85%
84%
83%
81%
81%
80%
79%
79%
79%
77%
77%
76%
75%
74%
74%
73%
71%
71%
71%
71%
69%
64%
55%
Texas Children's Hospital West Campus
Memorial Hermann Greater Heights Hospital
Texas Children's Hospital
Memorial Hermann Katy Hospital
Lyndon B. Johnson Hospital
Houston Methodist Sugar Land Hospital
Ben Taub Hospital
Houston Methodist Willowbrook Hospital
Memorial Hermann The Woodlands Hospital
Bayshore Medical Center
Houston Northwest Medical Center
Houston Methodist West Hospital
Houston Methodist San Jacinto Hospital
Houston Methodist Hospital
Memorial Hermann Southwest Hospital
Memorial Hermann Southeast Hospital
University of Texas MD Anderson Cancer Center
Memorial Hermann Memorial City Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Clear Lake Regional Medical Center
West Houston Medical Center
Kingwood Medical Center
Memorial Hermann Hospital
Children's Memorial Hermann Hospital
St. Joseph Medical Center
The Woman's Hospital of Texas
Comprehensive access to patient information
Net Satisfaction
2017 HCMS Physician Survey
Page 48 © Gelb Consulting
81%
78%
78%
78%
77%
75%
73%
72%
70%
70%
69%
69%
69%
69%
68%
68%
67%
67%
66%
66%
65%
62%
62%
60%
54%
54%
Texas Children's Hospital West Campus
Lyndon B. Johnson Hospital
Houston Methodist Sugar Land Hospital
Texas Children's Hospital
Memorial Hermann Katy Hospital
Houston Methodist Willowbrook Hospital
Ben Taub Hospital
Houston Methodist West Hospital
University of Texas MD Anderson Cancer Center
Memorial Hermann The Woodlands Hospital
Houston Northwest Medical Center
West Houston Medical Center
Bayshore Medical Center
Houston Methodist San Jacinto Hospital
Memorial Hermann Greater Heights Hospital
Memorial Hermann Southwest Hospital
Kingwood Medical Center
Houston Methodist Hospital
Memorial Hermann Southeast Hospital
Memorial Hermann Memorial City Medical Center
CHI St. Luke's Health - Baylor St. Luke's Medical Center
Clear Lake Regional Medical Center
Memorial Hermann Hospital
St. Joseph Medical Center
The Woman's Hospital of Texas
Children's Memorial Hermann Hospital
Adequate info communicated to outpatient physicians after discharge
Net Satisfaction