VCE VET INFORMATION AND COMMUNICATIONS TECHNOLOGY
Written examination
Wednesday 2 November 2016 Reading time: 11.45 am to 12.00 noon (15 minutes) Writing time: 12.00 noon to 1.30 pm (1 hour 30 minutes)
QUESTION AND ANSWER BOOK
Structure of bookSection Number of
questionsNumber of questions
to be answeredNumber of
marks
A 20 20 20B 21 21 70
Total 90
• Studentsarepermittedtobringintotheexaminationroom:pens,pencils,highlighters,erasers,sharpeners,rulersandonescientificcalculator.
• StudentsareNOTpermittedtobringintotheexaminationroom:blanksheetsofpaperand/orcorrectionfluid/tape.
Materials supplied• Questionandanswerbookof19pages.• Answersheetformultiple-choicequestions.
Instructions• Writeyourstudent numberinthespaceprovidedaboveonthispage.• Checkthatyournameandstudent numberasprintedonyouranswersheetformultiple-choice
questionsarecorrect,andsignyournameinthespaceprovidedtoverifythis.• AllwrittenresponsesmustbeinEnglish.
At the end of the examination• Placetheanswersheetformultiple-choicequestionsinsidethefrontcoverofthisbook.
Students are NOT permitted to bring mobile phones and/or any other unauthorised electronic devices into the examination room.
©VICTORIANCURRICULUMANDASSESSMENTAUTHORITY2016
SUPERVISOR TO ATTACH PROCESSING LABEL HEREVictorian Certificate of Education 2016
STUDENT NUMBER
Letter
2016VETICTEXAM 2
SECTION A – continued
Question 1‘Wake-on-LAN’allowsICTworkerstoA. setalarmsonlongnight-timerosters.B. facilitateremoteinstallationfromanimage.C. facilitatedriver-signingforsaferemovalofperipherals.D. setupequipmenttobedisconnectedfromthepowersourcewhennotinuse.
Question 2InstallingprotectionagainstmalicioussoftwarehelpstodefendacomputersystemagainstA. greyware.B. biometrics.C. socialengineering.D. poorcomputercode.
Question 3ALANisusuallyspreadoverA. onesite.B. manysites.C. onecountry.D. largeorganisations.
Question 4Whatisthemost efficienttypeofuserdocumentationtoassistaworkerinasmallbusinesswithsendingajobtoanetworked3Dprinterintheoffice?A. onlinehelpB. localICTsupportC. the3Dprinter’susermanualD. ahard-copystep-by-stepguidetoprintingonthenetwork
Question 5Anetworkoperatingsystem(NOS)isA. hardwarethatcontrolsprinting.B. softwarethatcontrolstheoperationsofthenetwork.C. softwarethatallowsuserstocommunicatewitheachother.D. hardwarethatcontrolstheamountofdatathatindividualuserscandownload.
SECTION A – Multiple-choice questions
Instructions for Section AAnswerall questionsinpencilontheanswersheetprovidedformultiple-choicequestions.Choosetheresponsethatiscorrect orthatbest answers thequestion.Acorrectanswerscores1;anincorrectanswerscores0.Markswillnot bedeductedforincorrectanswers.Nomarkswillbegivenifmorethanoneansweriscompletedforanyquestion.
3 2016VETICTEXAM
SECTION A – continuedTURN OVER
Question 6ThemostimportantfeatureofamanualfortheinstallationofaccountingsoftwareisA. consistency.B. screenshots.C. spellingandgrammar.D. sentenceandparagraphlengths.
Question 7EddiecontactshisworkplaceICTsupportprovideranddemandsassistancewithintwohours.Thistimerequirementofhisservice-levelagreementistheA. replytime.B. responsetime.C. resolutiontime.D. realisationtime.
Question 8Aservice-levelagreementidentifiesA. howtofixanissuewithaclient.B. theamountoftimeneededtocompleteajob.C. thecontactdetailsofthemanageroftheICTsupportcompany.D. therolesandresponsibilitiesofserviceproviderswhosupportusers.
Question 9Tomwasusinghiscomputertochatonlinewithhisgamingclubmembersabouthowthosemembershaveallbeenaffectedbythelatestvirus.Tom’scomputerhasnotbeenaffectedbecauseheA. hashisantivirusautomaticupdateturnedon.B. hashisantivirusautomaticupdateturnedoff.C. hasnotaccessedtheinternetonhiscomputerrecently.D. doesnothaveantivirussoftwareinstalledonhiscomputer.
Question 10TheHelpDesklogshowsthataproblemhasbeencategorisedas‘pending’.Whichoneofthefollowingindicatesthatthejobispending?A. Theproblemhasbeenresolved.B. Theproblemcannotberesolved.C. Theproblemisnotallowedtoberesolved.D. Theproblemrequiresaresourcebeforeitcanberesolved.
2016VETICTEXAM 4
SECTION A – continued
Question 11Mary,atechnicianfromtheBigPaperProcessingCompany,hasjustinstalledanew‘A1printer/scanner’attheKaddyLakeCAD(computer-aideddesign)company.Whatshouldbehernexttask?A. Printatestimage.B. Showastaffmemberhowtoloadareamofpaper.C. Askthemanagerwhenshecantrainthestaffinitsuse.D. Showthemanagerhowtoinstallnewinkcartridgesintheprinter.
Question 12Cat6UTPwiringisoneofthemostcommonnetworkwiringstandardsincurrentuse.UTPstandsforUnshieldedTwistedPair.WhydoesUTPcablehavepairsofwiresthataretwistedtogether?A. tominimiseinterferencefromothercablesnearbyB. tostrengthenthecableforpullingthroughconduitsC. sothateachpairiseasilyidentifiableforcorrectconnectionsD. topreventkinkinginthecableasitispulledfromthebulksupplybox
Question 13WhenacomputerhasinsufficientRAM,someprogramsanddatathathavenotbeenrecentlyusedcanbemovedtoaspecialareaontheharddiskdrive(HDD).TheprocessofswappingbackwardsandforwardsbetweenRAMandtheHDDiscalledA. paging.B. loading.C. spooling.D. formatting.
Question 14TheLinuxandUNIXoperatingsystemscanbeinstalledwithnographicuserinterface(GUI)andbothoperatingsystemsaretotallycontrolledbyacommandlineinterface(CLI).TheWindowsServerCoreoperatingsystemsarealsoalmostpurelycontrolledbyaCLI.WhatistheadvantagetoanorganisationofdeliberatelysettingupafileserverthathasnoGUI?A. Itiseasiertomanage.B. Thelicensingcostsarereduced.C. Itrequireslessadvancedhardware.D. Lesstechnicalknowledgeisrequired.
5 2016VETICTEXAM
SECTION A – continuedTURN OVER
Question 15Tavin,anICTsupportstaffmember,getsareportfromFelix,astaffmember,thathiscomputerscreendoesnothaveanyredinthedisplay.Allothercoloursarestillvisible.Thesameproblemhaspreviouslybeenreported,butitwasnevervisiblewhenanICTsupportstaffmemberarrivedtocheckit.WhenTavinarrivesandchecksthescreen,itisnormalandredisdisplayed.ThecorrectthingforTavintodonowisA. tellFelixtologtheproblemagainthenexttimeitoccurs.B. wigglethevideoconnectorsonthecomputerandthescreen.C. tellFelixtotakeapictureofthescreenwithhismobilephoneandincludeitwhenhelogstheproblem
thenexttimeitoccurs.D. tellFelixthathewillconnectremotelytothecomputerthenexttimetheproblemoccurssohecanseeit
immediately.
Question 16Gerryhadawirelessbroadbandaccountwitha10GBpermonthdataallowance.Hisaccesspointhadaspeedof50Mbps.Ifeverythingworkedatitsratedspeedandwasusedcontinuously,Gerry’sdataallowancewouldrunoutafterA. 200seconds(3minutesand20seconds).B. 1600seconds(26minutesand40seconds).C. 2000seconds(33minutesand20seconds).D. 160000seconds(1day,20hours,26minutesand40seconds).
Question 17Binh,anICTsupportteammember,isdueforhismorningteabreak,butiscurrentlybusywithaprinterthathasacomplicatedpaperjam.Hethengetsacallonhismobilephone,informinghimthattheinternetconnectionforthewholebusinessisnotworking.Binhneedstoreassesshistasksfortoday.Thebest orderforhistasksistoA. completetheremovalofthejammedpaper,investigateandfixtheinternetconnectionproblem,and
thenhavehismorningteabreak.B. completetheremovalofthejammedpaper,havehismorningteabreak,andtheninvestigateandfixthe
internetconnectionproblem.C. putan‘outoforder’signontheprinter,investigateandfixtheinternetconnectionproblem,andthenfix
thejammedprinterbeforehavinghismorningteabreak.D. putan‘outoforder’signontheprinter,investigateandfixtheinternetconnectionproblem,andthen
havehismorningteabreakbeforereturningtothejammedprinter.
2016VETICTEXAM 6
SECTION A – continued
Question 18Thesixstepsbelowarefollowedwhenprovidingadvicetoclients.Thestepsarenotcorrectlysequenced.1. Designthesolution.2. Applythesolution.3. Gainclientapproval.4. Supplyinstructionanduserdocumentation.5. Identifytheclient’sneeds.6. Investigateasolution.
Whichgroupofstepsisinthecorrectsequence?A. 3-2-1B. 6-1-2C. 2-3-4D. 1-2-3
Question 19CallumlooksforwardtowearinghisfavouritecostumetotheComicFansConventioninCalifornia.Whenattemptingtoconnecttothewebsite(http://www.ComicFans.com)topurchaseaticket,hereceivesanerrormessage.Hethentriesapingtest,‘pingComicFans.com’,andgets‘Requesttimedout’.Nexthetries‘tracertComicFans.com’andgetsthefollowingresult.
Tracing route to ComicFans.com (103.224.182.219)over a maximum of 15 hops:
1 192.168.0.1 (192.168.0.1) 0.1 ms 0.1 ms 0.1 ms 2 * * * 3 * * * 4 * * * 5 * * * 6 * * * 7 * * * 8 * * * 9 * * *10 * * *11 * * *12 * * *13 * * *14 * * *15 * * *
Trace complete.
Fromtheresults,CallumcorrectlyconcludedthatA. hisnetworkcardisbrokenandneedsreplacing.B. hisrouterisnotconnectingtotheISPandneedstoberebooted.C. theComicFanswebsiteisdown,sohewillhavetowaitforittobefixed.D. aremoterouterisoutoforder,sohehastowaitforittobefixedortryagaintomorrow.
7 2016VETICTEXAM
END OF SECTION ATURN OVER
Question 20Whichoneofthefollowingnetworkdesignswillgivethebestspeedforprintingandinternetuse?
internet
internet
internet
internet
internetrouter
internetrouter
internetrouter
internetrouter
firewall
firewall
firewall
firewall
server
server
server
server
100 Base-Tswitch
100 Base-Tswitch
100 Base-Thub
100 Base-Thub
desktop
desktop
desktop
desktop
laptop
laptop
laptop
laptop
wi-fiaccesspoint
wi-fiaccesspoint
wi-fiaccesspoint
wi-fiaccesspoint
mobiledevice
mobiledevice
mobiledevice
mobiledevice
printer
printer
printer
printer
A.
B.
C.
D.
2016VETICTEXAM 8
SECTION B – continued
SECTION B – Short-answer questions
Instructions for Section BAnswerallquestionsinthespacesprovided.
Question 1 (2marks)AHelpDeskoperatorisunabletoassistaclient.
ExplainwhatprocedurestheHelpDeskoperatorshouldfollow.
Question 2 (3marks)Definethefollowingthreeinstallationoptionsforcomputeroperatingsystems.
Installation options
Definition
full
typical
custom
9 2016VETICTEXAM
SECTION B – continuedTURN OVER
Question 3 (2marks)Itisnotrecommendedthatsoftwarebeevaluatedimmediatelyafteritsinstallation.
Suggesttworeasonswhy.
1.
2.
Question 4 (3marks)Antivirussoftwareisnecessaryforallcomputersthatareconnectedtotheinternet.
a. Whatisanantivirusprogramexpectedtodoonacomputer? 1mark
b. Whatisa‘zero-dayattack’? 1mark
c. Anantivirusprogramisnotabletorepairafile.
Whatisoneoptionthattheantivirusprogrammayoffertodealwiththeproblem? 1mark
Question 5 (3marks)Identifythreefactorstoconsiderwhendesigningandcreatinganappropriatefeedbackform.
1.
2.
3.
2016VETICTEXAM 10
SECTION B – continued
Question 6 (5marks)Thakshila,anICTsupportmember,istoldbyaworkerthatthedataprojectorinthemeetingroomshowsthemessage‘Pleasecleanthefilter’whenevertheprojectoristurnedon.However,themessagegoesawayin30seconds,andworkersignoreitandgetonwiththeirpresentations.
a. WhatdoesThakshilaneedtodonowthatsheisawareofthismessage? 1mark
b. Whenshouldthisbedone? 2marks
c. Explainwhythefiltershouldbecleaned. 2marks
Question 7 (2marks)Withinanorganisation,whatarethenameandthepurposeofthedocumentthatadvisesstaffaboutthefollowing?• levelofformalitytobeappliedtodifferentdocuments• spellingsystemtouse• punctuationrules• presentationrecommendations• formattingofdatesandnumbers
Nameofdocument
Purposeofdocument
11 2016VETICTEXAM
SECTION B – continuedTURN OVER
Question 8 (2marks)AHelpDeskserviceproviderwantstogiveaclientinformationaboutusingremotedesktopsoftwaretoprovideassistance.
DescribeoneadvantageandonedisadvantageofhavingtheHelpDesklocatedawayfromtheclient’sbusinesslocation.
Advantage
Disadvantage
Question 9 (3marks)Outlinethestepsrequiredtocompleteuserdocumentationoncethedocumentationhasbeencreated.
Question 10 (3marks)Anewspaperhasaninternet‘conditionsofuse’policyinplaceforstaffandafirewallthatmonitorsalltraffictoandfromtheinternet.
a. Suggestoneactivitythatisnormallypermittedinaninternet‘conditionsofuse’policy. 1mark
b. Suggestoneactivitythatisnotnormallypermittedinaninternet‘conditionsofuse’policy. 1mark
c. Howcanthemanagementofthenewspaperfindoutifastaffmemberhasnotfollowedthepolicy? 1mark
2016VETICTEXAM 12
SECTION B – continued
Question 11 (4marks)Helenhasanoldcomputerandhercomputer-literatesonhasofferedtoupgradeitforher.
Identifyandexplainfourfeaturesofhercomputerthathersonwillupgrade.
1.
2.
3.
4.
Question 12 (2marks)Abusinessislookingatpotentialwebdesignersforitsnewwebstore.Apotentialdesignerisidentified.Atameetingtodecideifthisdesignerwillbeselected,asamplewebpageisconsidered.Thewebpageisvisuallyappealing.Amemberofthemarketingteamnoticesafewspellingerrorsonthewebpage.
Givetworeasonswhythebusinesswouldnotselectthiswebdesigner.
1.
2.
13 2016VETICTEXAM
SECTION B – continuedTURN OVER
Question 13 (5marks)Aclientisconsideringusingcloudstorage.
Provideadvicetotheclientbydescribingthreeadvantagesandtwodisadvantagesofusingcloudstorage.
Advantage1
Advantage2
Advantage3
Disadvantage1
Disadvantage2
Question 14 (3marks)Twomethodsofprovidingausermanualare:• printthedocumentandincludeitwiththeproduct• makeanelectronicversionavailabletotheuseronline.
Selectoneofthemethodsaboveandprovidetwoadvantagesandonedisadvantageofthismethod.
Method
Advantage1
Advantage2
Disadvantage
2016VETICTEXAM 14
SECTION B – continued
Question 15 (2marks)Ahospitalisconsciousoftheneedtoprotecttheprivacyofpatientsandstaff,soaregularprogramofmaintenanceisperformedonitsICTsystems,wherepatientandstaffdataarestored.
a. Isaregularprogramofmaintenanceconsideredreactivemaintenanceorpreventativemaintenance?Explainwhy. 1mark
b. Aspartofthisregularprogramofmaintenance,thehospitalemploysethicalhackerstotestitswebsiteandfirewallforvulnerabilities.
Whatisoneexampleofthetypeofvulnerabilitythattheethicalhackerswilllookfor? 1mark
15 2016VETICTEXAM
SECTION B – continuedTURN OVER
Question 16 (7marks)Paulhasthreechildrenwhoeachhaveasmartphoneandtheyalwaysseemtoberunningoutofmobiledata.Heistryingtoavoidexcessivemobilenetworkchargesbysettingupwi-fionthenewhomerouter.Sofarthewi-fihasnotbeenturnedon.
a. Whatdoeswi-fionthehomerouterdo? 1mark
b. Themanualfortherouterset-upincludesasectionaboutwi-fisecurity.Paulwantstoturnthewi-fisecurityonbutdoesnotknowwhatsettingstouse.
i. WhatarethebestsettingsforPaultouse? 1mark
ii. Explainwhythesettingsgiveninpart b.i. arethebestsettings. 2marks
c. Paulknowsnottouse‘123456’asthepasswordfortherouter.
ExplainhowPaulcouldchooseasimplebutsecurepasswordforhischildrentouse. 2marks
d. Thewi-fiisnowturnedon.Paul’seldestchildisunabletoconnecttheirsmartphonetothewi-fiontherouter,althoughtheotherchildrencanconnectwithoutanyproblem.
Whatisthemostlikelyreasonforthesmartphonenotconnecting? 1mark
2016VETICTEXAM 16
SECTION B – continued
Question 17 (4marks)Sashahasbeenhiredtodevelopanetworkdesignforasmallhomeoffice.
NumberthestepsthatSashawillneedtofollowfrom1to7inthetablebelow.
Identifythemostsuitablenetworktechnologies,devices,protocols,andnetworkcablesandconnectorstomeetthenetworkdesign.
Ensureclientsign-offfortheproposednetworkdesignandassociatedcomponents.
Developanddocumentthenetworkdesign.
Identifyandclarifytheclient’srequirementsforthesmallhomeofficenetwork.
Sourcevendorsandservicesupplierstoobtainspecifications,anddeterminetheavailabilityandcostoftheidentifiedcomponents.
Reviewavailablenetworktechnologies,devicesandprotocols,anddeterminethemostappropriatetomeettheclient’srequirements.
Identifythemostsuitablenetworkdesigntomeettheclient’srequirements.
17 2016VETICTEXAM
SECTION B – continuedTURN OVER
Question 18 (5marks)Alexisstartinganewbusinessinaspareroomatthesideofherhouse.Alexthinkstheofficespaceisgreatasithasadooraccessingtheoutsideofthehouseaswellaslargewindowssoshecanseeanyoneapproaching.ShehasaskedSJHComputingtoassistherwithsettinguptheICTsysteminhernewofficespace.
a. ProvideonephysicalexampleofsecurityandoneelectronicexampleofsecuritythatSJHComputingwouldprovidefortheICTsystemandgiveareasonforeach. 2marks
Physicalexample
Reason
Electronicexample
Reason
b. Alexhasathree-year-oldsonandshedoesnotwanttobeconfinedtoherhomeofficeallthetime.Sheplansonusingherlaptoptocompleteherworkwhilelookingafterherson.
HowwouldSJHComputingimplementasolutionthatmeetsAlex’sneeds? 2marks
c. OnceSJHComputinghascompletedtheset-upandinstallationoftheICTequipmentintheofficespace,whatmustSJHComputingdobeforecompletingthehandoverandsigningoffwithAlex? 1mark
2016VETICTEXAM 18
SECTION B – continued
Question 19 (2marks)Onarrivalataschool’sICTsupportoffice,aseniortechnicianisgreetedbyseveralstaffmemberswhoarewaitingwithanumberofissuesrequiringresolution.
Determinetheorderinwhichtheissuesshouldberesolvedbywriting1to4intheboxesprovided.
TheBusinessManagercannotemailpayrolldetailstothebank.
ThePrincipalcannotaccesstheinternettocheckthefootballscores.
TheCurriculumDepartment’sfileserver(maindataserver)isdown.
ThereisanEducationDepartmentinitiativetodeploy(estimatedtotakethreehours)withthedeadlinebeinglaterthatday.
Question 20 (3marks)AworkplaceHelpDeskreceivesauserreportaboutacomputerthatwillnotboot.
a. WhattwopiecesofinformationwouldtheHelpDeskoperatorrequestbeforestartingworkontheproblem?Thesetwopiecesofinformationwilldetermineifthecomputeriscoveredbywarranty. 2marks
1.
2.
b. SuggestasystemthattheHelpDeskoperatorcouldusetoobtaintheinformationrequestedinpart a.,ratherthanaskingtheuser. 1mark
19 2016VETICTEXAM
END OF QUESTION AND ANSWER BOOK
Question 21 (5marks)URPhoneisUisasmallbusinessproducingdesignermobilephonecases.ItsclientsbringintheirimagesontheirmobilephonesandpayURPhoneisUtoproduceanappropriatepersonalisedphonecaseonthepremisesusingthesuppliedimages.URPhoneisUoperatesfromasmallshopthatisnexttoacommunityradiostation.
Ontheplanbelow,indicatethelocationoftherequirednetworkcomponentsforURPhoneisU.
reception/shopfront
comm
unity radio station
phone casefabricator