WelcomeWelcome Swaghatham – Subha Swaghatam Swaghatham – Subha Swaghatam
Suvarnabhoomi Karyakramaniki Suvarnabhoomi Karyakramaniki Swaghatham – Subha Swaghatam Swaghatham – Subha Swaghatam
This is Part 1
This is Part 1
A Hearty and Warm WelcomeA Hearty and Warm Welcometo this to this
wonderful programme of wonderful programme of
SUVARNABHOOMISUVARNABHOOMI
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Vedam la ghoshinche Vedam la ghoshinche Godavari Godavari
Amaradhamamla shobilleAmaradhamamla shobilleRAJHAMAHENDRIRAJHAMAHENDRI
We areWe areourour
Questions Questions
TuneTuneYourYour
MINDMIND
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Communication Skills Communication Skills and and
BECOMING BETTERBECOMING BETTER
Leads toLeads to
Careful ObservationCareful ObservationConcentrationConcentration
ClarityClarityCommunicationCommunication
ComparisonComparisonCompetitionCompetition
CreativityCreativityCommitment Commitment
Continuous ImprovementContinuous Improvement
The The 99 Cs Cs
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The purpose of LIFEis to live a LIFE of PURPOSE
ADD ValueADD Value
Improving Communication Skills
helps you to ADD ValueADD Value
Intellectual Skills
CommunicationSkills
Interaction Skills
What are the most common ways we communicate?
Spoken WordSpoken Word
Written Word
Written Word
Visual Images
Visual Images
Body Language
Body Language
Can we Can we ever remainever remain
withoutwithout COMMUNICATING ?COMMUNICATING ?
If we are constantlyIf we are constantlyCOMMUNICATING ~COMMUNICATING ~
How How effectiveeffective are are wewein our communication ?in our communication ?
Is communicationimportantimportant in our life ?
What is LIFE ?What is LIFE ?What is the purpose of Life ?What is the purpose of Life ?
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YOUR LIFE NEEDS SELF MANAGEMENTYOUR LIFE NEEDS SELF MANAGEMENT
LIFE MGT.LIFE MGT. L = TL = T
MIND MGT.MIND MGT. T = QT = Q
L = T = T = Q = P = EL = T = T = Q = P = E
DEV. MGT.DEV. MGT. P = EP = E
L = TL = T
TimeTime TimeTime
EntryEntry ExitExit
BirthBirth
DeathDeath
Time between Birth and DeathTime between Birth and Death
LifeLife
TimeTime
K + S + A + W + W + XYZ
K + S + A + W + W + XYZ
Thinking is for
LEARNINGLEARNING
Learning is for
ThinkingThinking
All Thinking All Thinking and and
LearningLearningis for is for
IMPROVINGIMPROVING
THE PURPOSETHE PURPOSE
OF LIFE ISOF LIFE IS PURSUIT OFPURSUIT OF EXCELLENCEEXCELLENCE
L = T = T = Q = P L = T = T = Q = P = E= E
Aim and shoot ? or Shoot and Aim ?
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So, Think and speak ?So, Think and speak ?Or, Speak and Think ?Or, Speak and Think ?
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Think > listen > talk
Learn to Learn to Live in the presentLive in the present
The future belongs to thoseThe future belongs to thoseWho believe in the beauty of their dreamsWho believe in the beauty of their dreams
Most successful men have not achieved their distinction by havingMost successful men have not achieved their distinction by havingsome new talent or opportunity presented to them. some new talent or opportunity presented to them.
They have developed the opportunity that was at hand. They have developed the opportunity that was at hand.
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Communication Goals
To change behavior
To get action
To ensure understandingTo persuade
To get and giveInformation
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Why is Why is communication communication
important ?important ?
• Inspires confidence
• Builds respect
• Helps make friends
• Reveals your ability to others
• Develops a distinct personality
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3838April 11, 2023April 11, 2023
Most common ways to Most common ways to communicatecommunicate
Speaking Visual Images
Writing
Body Language
We need toWe need toimprove ourimprove ourcommunication... communication...
70%70%
70 % of our 70 % of our communication efforts are:communication efforts are:
misunderstood misunderstood misinterpreted misinterpreted rejected rejected distorted ordistorted ornot heardnot heard
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people are influenced,problems are solved,changes are facilitated,excellent relationships are developed,desired results are achieved, and success is ensured.
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plays plays a vital rolea vital rolein discovering in discovering ourselves & ourselves & the world the world around usaround us
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The quality of your lifeThe quality of your life
is the quality of your communication ~is the quality of your communication ~
both with yourself & othersboth with yourself & others
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is not just getting is not just getting the message acrossthe message across
but its but its acceptanceacceptance from its intended receivers which from its intended receivers which causes the expected behaviourcauses the expected behaviourfrom the receivers of the messagefrom the receivers of the message
only then, the receiversonly then, the receiverswill be willing to will be willing to convert the communicationconvert the communication
into actioninto action
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listen to,listen to,
observe &observe &
interpretinterpretall forms of languageall forms of languageis essential foris essential foreffective effective
communicationcommunication
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Love is so caring…COMMUNICATIONCOMMUNICATION
INCLUDESINCLUDES
BODY LANGUAGE,BODY LANGUAGE,
TONALITY OF VOICE &TONALITY OF VOICE &
THE WORDS YOU USE.THE WORDS YOU USE.
55%55% ++38%38% ++
7%7% ==
COMMUNICATIONCOMMUNICATION
INCLUDESINCLUDES
BODY LANGUAGE,BODY LANGUAGE,
TONALITY OF VOICE &TONALITY OF VOICE &
THE WORDS YOU USE.THE WORDS YOU USE.
55%55% ++38%38% ++
7%7% ==
Observe the body languageObserve the body language
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Communication, to be effective,Communication, to be effective,must touch the heart.must touch the heart.
Please write a letter to yourselfPlease write a letter to yourselfabout your communication skillsabout your communication skills
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Strongest muscle in your body
The strongest muscle in your body
is your tongue. USE IT EFFECTIVELY.
- It takes the interaction of 72 different muscles to produce human speech.
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Take responsibility for every stage of
the Communication Cycle:
What is intended –
What is spoken –
What is heard –
How it is understood –
What is agreed to –
What is acted on –
How it is actually implemented –
What results were really obtained.
Be aware of where you or others
tend to fall off the cycle.
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• InterruptingInterrupting to complete others’ sentencesto complete others’ sentences
• Preparing Preparing our response before someone has our response before someone has
completed speakingcompleted speaking• MultitaskingMultitasking
while ‘listening’while ‘listening’• FilteringFiltering
content or meaningcontent or meaningbased on our opinion / prejudicebased on our opinion / prejudiceabout the speakerabout the speaker
Common Communication ErrorsCommon Communication Errors
The The 77 Cs of Cs of
Effective CommunicationEffective Communication
7 C’s 7 C’s of Effective Communicationof Effective Communication
1 of 7 1 of 7 Completeness Completeness
Provide all necessary informationProvide all necessary information Answer all questions askedAnswer all questions asked Give something extra when desirableGive something extra when desirable
2 of 7 2 of 7 ConcisenessConciseness
Eliminate wordy expressionsEliminate wordy expressions Include only relevant materialInclude only relevant material Avoid unnecessary repetitionAvoid unnecessary repetition
7 C’s 7 C’s of Effective Communicationof Effective Communication
3 of 7 3 of 7 ConsiderationConsideration
Focus on “You” instead of “I” or “We”Focus on “You” instead of “I” or “We” Show audience benefit or interest in the Show audience benefit or interest in the
receiverreceiver Emphasize positive & pleasant factsEmphasize positive & pleasant facts
7 C’s 7 C’s of Effective Communicationof Effective Communication
4 of 7 4 of 7 ConcretenessConcreteness
Use specific facts & figuresUse specific facts & figures Put action into your verbsPut action into your verbs Choose vivid, image building-wordsChoose vivid, image building-words
7 C’s 7 C’s of Effective Communicationof Effective Communication
5 of 7 5 of 7 ClarityClarity
Choose precise, concrete & familiar wordsChoose precise, concrete & familiar words Construct effective sentences & Construct effective sentences &
paragraphsparagraphs
7 C’s 7 C’s of Effective Communicationof Effective Communication
6 of 7 6 of 7 CourtesyCourtesy
Be tactful, thoughtful & appreciativeBe tactful, thoughtful & appreciative Use expressions that show respectUse expressions that show respect Chose non-discriminatory expressions Chose non-discriminatory expressions
7 C’s 7 C’s of Effective Communicationof Effective Communication
7 of 7 7 of 7 Correctness Correctness
Use the right level of languageUse the right level of language Check accuracy of figures, facts & wordsCheck accuracy of figures, facts & words Maintain acceptable writing mechanicsMaintain acceptable writing mechanics
7 C’s 7 C’s of Effective Communicationof Effective Communication
ENATAENATA ~ Principle of Communication
Is what you want to say EEffective, NNecessary, AAccurate, TTimely, and AAppropriate ?
You are your Thoughts … Choices … You are your Thoughts … Choices … Decisions … Decisions …
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W. A. T. C. H.
W = WORDS
A = ACTIONS
T = THOUGHTS
C = CHARACTER
H = HEAD & HEART
Move out of the Move out of the COMFORT ZONECOMFORT ZONE
Break the boundaries…………
Leave your comfort zone ….
Enter the Challenge ZoneEnter the Challenge Zone
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1. Make sure that 1. Make sure that body language,body language,
your words &your words & tonality tonality
are congruent –are congruent – [ aligned and sending the same message ][ aligned and sending the same message ]
2. Maintaining eye contact – 2. Maintaining eye contact – [ expression of your interest ][ expression of your interest ]
3. Improve your voice culture – 3. Improve your voice culture – [ make it interesting ][ make it interesting ]
4. Be positive, precise and clear – 4. Be positive, precise and clear – [ ~ “don’t forget to complete the work by tomorrow.” ][ ~ “don’t forget to complete the work by tomorrow.” ][ ~ “please remember to complete the work by tomorrow.” ][ ~ “please remember to complete the work by tomorrow.” ]
5. Good listening5. Good listening suppliessupplies the building blocks ofthe building blocks of
good understanding andgood understanding and
good communication skillsgood communication skills ~ listening is an active process involving :~ listening is an active process involving :
ears – for verbal communicationears – for verbal communicationeyes – for non-verbal communicationeyes – for non-verbal communicationbody – for gesturesbody – for gestures
66.. Well-timed pauses Well-timed pausesgive time for give time for explanation,explanation,evaluation &evaluation &
development of thought development of thought
~ facial expressions reveal the difference between ~ facial expressions reveal the difference between a pregnant pause and an embarrassed silence a pregnant pause and an embarrassed silence
7. Summarising 7. Summarising is an essential skillis an essential skill
which takes stock ofwhich takes stock of
the main points coveredthe main points covered
8. Empathize8. Empathize with the receiver of the messagewith the receiver of the message
~ put yourself in the other person’s position, ~ put yourself in the other person’s position, understand the other person’s perspectiveunderstand the other person’s perspective
and then proceed to interactand then proceed to interact
99.. Communication Communication must appeal tomust appeal to
both mind and heart both mind and heart ~ appealing to mind requires facts, evidence and logic~ appealing to mind requires facts, evidence and logic~ appealing to the heart, more difficult, ~ appealing to the heart, more difficult,
requires ‘touching the soul’ - requires ‘touching the soul’ - based on mutually respected valuesbased on mutually respected values
10. Keep the communication simple10. Keep the communication simple~ say it in simple sentences, with no twists and turns~ say it in simple sentences, with no twists and turns
‘‘communicate to express but not to impress’communicate to express but not to impress’
11. Tell it and tell it again,11. Tell it and tell it again,if necessaryif necessary
~ tell the point once – ~ tell the point once – then come back andthen come back and
hit it again, and again.hit it again, and again.
12. Communicate with confidence 12. Communicate with confidence ~ communication exposes~ communication exposes
your inner thoughts, feelings and sentiments. your inner thoughts, feelings and sentiments. your confidence, or the lack of it,your confidence, or the lack of it,
is getting transparently revealed.is getting transparently revealed.
13. Practice the art of communicating13. Practice the art of communicatingon paperon paper~ thinking on paper & saying on paper~ thinking on paper & saying on paper
14. Communication is irreversible 14. Communication is irreversible ~ communication cannot be reversed~ communication cannot be reversed
[ reversible processes – water and ice[ reversible processes – water and ice irreversible processes – milk and coffee ]irreversible processes – milk and coffee ]
Only minimizing the hurt feelings is possible,Only minimizing the hurt feelings is possible,but the damage has already been done.but the damage has already been done.[ ~ forgive but not forget ][ ~ forgive but not forget ]
Be highly careful, thoughtful and purposefulBe highly careful, thoughtful and purposeful
15. Communication 15. Communication is moreis more a people process than a people process than a language process a language process ~ communication is a series of actions and reactions~ communication is a series of actions and reactions communication influences our own and that of others’ communication influences our own and that of others’
behaviour behaviour communication reflects the true personality of an communication reflects the true personality of an
individualindividual
16.16. Communication Communication can always be improvedcan always be improved
~ practice, more practice and much more practice~ practice, more practice and much more practice
17. Communication and feedback17. Communication and feedback~ feedback ensures that message has been received~ feedback ensures that message has been received
in the manner, that was originally intendedin the manner, that was originally intended
18. Receiving feedback about CommunicationAsking others for honest feedback about the way you communicate – both positive and negative aspects
- can be very helpful.
19. Communication and clarity
20. Communication and commitment
21. Communication and character
22. Communication and Continuous improvement
Improving your communication skills is a process and cannot be accomplished overnight.
Identify and then choose one or two traits – at a time – and now work on those over a period of time.
Improving your communication skills is a process and cannot be accomplished overnight.
Identify and then choose one or two traits – at a time – and now work on those over a period of time.
23. Communication and Facial expressions
Facial expressions communicate the intentions
more effectively – note that there are 80 muscles in the face, capable of more than 7,000
expressions.
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Be Determined to improve your communication skills. Become aware of your own styles, observe others carefully, and launch a committed programme to
immpprroovvee Your communication skills.
Please seePart 2
of this presentation