8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
1/42
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
2/42
http://www.pbase.com/daria90/colour_collision_splashes8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
3/42
March 30, 2009 3
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
4/42
March 30, 2009 4
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
5/42
March 30, 2009 5
Think >listen >talk
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
6/42
March 30, 2009 6
Communication Goals
To change behavior
To get action
To ensure understandingTo persuade
To get and give
Information
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
7/42
March 30, 2009 7
Why is
communication
important ? Inspires confidence
Builds respect
Helps make friends
Reveals your ability to others
Develops a distinct personality
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
8/42
88March 30, 2009March 30, 2009
We need toWe need to
improve communication... asimprove communication... as
70 % of our communication efforts are:70 % of our communication efforts are:
misunderstoodmisunderstood
misinterpretedmisinterpreted
rejectedrejected
distorted ordistorted ornot heardnot heard
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
9/42
March 30, 2009 9
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
10/42
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
11/42
March 30, 2009 11
PEOPLEEOPLE ARER E INF LUE NCED,NF LUE NCED,PRO BLE MSRO BLE MS ARER E SOLVED,OLVED,CHANG ESH ANG ES ARERE FAC ILIT AT ED,AC ILIT AT ED,EXCELL ENT RE LAT IO NS HIP SXCELL ENT RE LAT IO NS HIP S ARERE DE VELOP ED,E VELOP ED,DE SIR ED RE SULTSE SIRED RE SULTS ARER E ACH IE VE D,CH IE VE D, AN DAN D
SU CCESSU CCESS ISS EN SU RED.N SU RED.
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
12/42
March 30, 2009 12
PLAYSPLAYS
A VITAL ROLEA VITAL ROLE
IN DISCOVERINGIN DISCOVERING
OURSELVES &OURSELVES &
THE WORLDTHE WORLD
AROUND USAROUND US
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
13/42
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
14/42
March 30, 2009 14
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
15/42
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
16/42
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
17/42
March 30, 2009 17
Love is so caringCOMMUNICATIONCOMMUNICATION
INCLUDESINCLUDES
BODY LANGUAGE,BODY LANGUAGE,
TONALITY OF VOICE &TONALITY OF VOICE &
THE WORDS YOU USE.THE WORDS YOU USE.
55%55% ++
38%38% ++7%7% ==
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
18/42
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
19/42
1. MAKE SURE THAT1. MAKE SURE THAT
BODY LANGUAGE,BODY LANGUAGE,YOUR WORDS &YOUR WORDS &
TONALITYTONALITY
ARE CONGRUENT ARE CONGRUENT
[ ALIGNED AND SENDING THE SAME MESSAGE ][ ALIGNED AND SENDING THE SAME MESSAGE ]
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
20/42
2. MAINTAINING EYE CONTACT 2. MAINTAINING EYE CONTACT
[ EXPRESSION OF YOUR INTEREST ][ EXPRESSION OF YOUR INTEREST ]
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
21/42
3. IMPROVE YOUR VOICE CULTURE 3. IMPROVE YOUR VOICE CULTURE
[ MAKE IT INTERESTING ][ MAKE IT INTERESTING ]
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
22/42
4. BE POSITIVE, PRECISE AND CLEAR 4. BE POSITIVE, PRECISE AND CLEAR
[ ~ Dont forget to complete the work by tomorrow. ][ ~ Dont forget to complete the work by tomorrow. ][ ~ Please remember to complete the work by tomorrow. ][ ~ Please remember to complete the work by tomorrow. ]
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
23/42
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
24/42
66.. WELL-TIMED PAUSESWELL-TIMED PAUSESGIVE TIME FORGIVE TIME FOR
EXPLANATION,EXPLANATION,
EVALUATION &EVALUATION &DEVELOPMENT OF THOUGHTDEVELOPMENT OF THOUGHT
~ Facial expressions reveal the difference between~ Facial expressions reveal the difference between
a pregnant pause and an embarrassed silencea pregnant pause and an embarrassed silence
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
25/42
7. SUMMARISING7. SUMMARISING
IS AN ESSENTIAL SKILLIS AN ESSENTIAL SKILL
WHICH TAKES STOCK OFWHICH TAKES STOCK OF
THE MAIN POINTS COVEREDTHE MAIN POINTS COVERED
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
26/42
8. EMPATHIZE8. EMPATHIZE
WITH THE RECEIVER OF THE MESSAGEWITH THE RECEIVER OF THE MESSAGE~ put yourself in the other persons position,~ put yourself in the other persons position,
understand the other persons perspectiveunderstand the other persons perspective
and then proceed to interactand then proceed to interact
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
27/42
99.. COMMUNICATIONCOMMUNICATIONMUST APPEAL TOMUST APPEAL TO
BOTH MIND AND HEARTBOTH MIND AND HEART~ appealing to mind requires facts, evidence and logic~ appealing to mind requires facts, evidence and logic
~ appealing to the heart, more difficult,~ appealing to the heart, more difficult,
requires touching the soul -requires touching the soul -
based on mutually respected valuesbased on mutually respected values
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
28/42
10. KEEP THE COMMUNICATION SIMPLE10. KEEP THE COMMUNICATION SIMPLE
~ say it in simple sentences, with no twists and turns~ say it in simple sentences, with no twists and turnscommunicate to express but not to impresscommunicate to express but not to impress
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
29/42
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
30/42
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
31/42
13. PRACTICE THE ART OF COMMUNICATING13. PRACTICE THE ART OF COMMUNICATING
ON PAPERON PAPER~ thinking on paper & saying on paper~ thinking on paper & saying on paper
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
32/42
14. COMMUNICATION IS IRREVERSIBLE14. COMMUNICATION IS IRREVERSIBLE~ communication cannot be reversed~ communication cannot be reversed
[ reversible processes water and ice[ reversible processes water and ice
irreversible processes milk and coffee ]irreversible processes milk and coffee ]
Only minimizing the hurt feelings is possible,Only minimizing the hurt feelings is possible,
but the damage has already been done.but the damage has already been done.[ ~ forgive but not forget ][ ~ forgive but not forget ]
Be highly careful, thoughtful and purposefulBe highly careful, thoughtful and purposeful
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
33/42
15. COMMUNICATION15. COMMUNICATION IS MOREIS MORE
A PEOPLE PROCESS THANA PEOPLE PROCESS THAN
A LANGUAGE PROCESSA LANGUAGE PROCESS~ communication is a series of actions and reactions~ communication is a series of actions and reactions
communication influences our own and that of otherscommunication influences our own and that of others
behaviourbehaviourcommunication reflects the true personality of ancommunication reflects the true personality of an
individualindividual
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
34/42
16.16.COMMUNICATIONCOMMUNICATION
CAN ALWAYS BE IMPROVEDCAN ALWAYS BE IMPROVED~ practice, more practice and much more practice~ practice, more practice and much more practice
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
35/42
17. COMMUNICATION AND FEEDBACK17. COMMUNICATION AND FEEDBACK
~ feedback ensures that message has been received~ feedback ensures that message has been received
in the manner, that was originally intendedin the manner, that was originally intended
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
36/42
18. COMMUNICATION AND CLARITY18. COMMUNICATION AND CLARITY
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
37/42
19. COMMUNICATION AND COMMITMENT19. COMMUNICATION AND COMMITMENT
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
38/42
20. COMMUNICATION AND CHARACTER20. COMMUNICATION AND CHARACTER
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
39/42
March 30, 2009 39
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
40/42
March 30, 20040October 31, 2002
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
41/42
March 30, 2009 41
In caseYOUlikedthis speech and presentation~ for listening to more speechesand
for viewing more presentations,
Please Visit:
http://www.viswam-becomingbetter.blogspot.com
http://www.archive.org/details/HowToExcelInWork
In case YOU want to see some more presentations :
Please visit :www.slideshare.net/viswanadham
In case YOU want to give some feedback /contact me :[email protected]
8/14/2019 20090402 - Improving Communication Skills - 42s - RKM -
42/42
Links toProf. V. Viswanadham
Link to Presentation slides
Link to Audio Files Link to Blog
http://www.slideshare.net/viswanadhamhttp://www.archive.org/search.php?query=Prof.%20V.%20Viswanadhamhttp://www.viswam-becomingbetter.blogspot.com/http://www.viswam-becomingbetter.blogspot.com/http://www.archive.org/search.php?query=Prof.%20V.%20Viswanadhamhttp://www.slideshare.net/viswanadham