Guidelines for Preparing Guidelines for Preparing Community Recovery Community Recovery
PlansPlans
2011 Emergency 2011 Emergency Management ConferenceManagement Conference
Loveland, ColoradoLoveland, Colorado
Session ObjectivesSession Objectives
Identify and discuss:Identify and discuss: Common community recovery issues, Common community recovery issues,
problems and challengesproblems and challenges Elements of a community recovery Elements of a community recovery
programprogram Outline for a Community Recovery PlanOutline for a Community Recovery Plan Recovery Support Functions, or RSFsRecovery Support Functions, or RSFs Recovery roles of the Emergency Manager, Recovery roles of the Emergency Manager,
Recovery Manager and Recovery Task Recovery Manager and Recovery Task ForceForce
Community Recovery Community Recovery IssuesIssues
Humanitarian care for survivors and Humanitarian care for survivors and safety measures for first responderssafety measures for first responders
Restoring critical infrastructure and Restoring critical infrastructure and government servicesgovernment services
Restoring community tax base and Restoring community tax base and retaining businesses and employersretaining businesses and employers
Ensuring community-wide, collaborative Ensuring community-wide, collaborative participation in recovery participation in recovery policies/decisionspolicies/decisions
Stabilizing Hospital-EMS-Health networkStabilizing Hospital-EMS-Health network
Community Recovery Issues
Restoring communities to pre-disaster Restoring communities to pre-disaster condition or better (resisting urge to return condition or better (resisting urge to return to “normal”)to “normal”)
Developing strategies for interim and Developing strategies for interim and permanent housingpermanent housing
Leveraging available programs and Leveraging available programs and assistance to support local recovery goalsassistance to support local recovery goals
Taking advantage of window of Taking advantage of window of opportunity to implement hazard opportunity to implement hazard mitigation measuresmitigation measures
Community Recovery Challenges
Common Recovery Common Recovery ProblemsProblems
Lack of coordination between Lack of coordination between public, private, non-profit and public, private, non-profit and faith-based recovery forcesfaith-based recovery forces
Inconsistent public informationInconsistent public information Failure to involve citizens and Failure to involve citizens and
community-based groupscommunity-based groups Overlapping or conflicting effortsOverlapping or conflicting efforts Inequitable distribution of reliefInequitable distribution of relief
““Good” RecoveryGood” Recovery Consensus-basedConsensus-based SustainableSustainable Equitable delivery of Equitable delivery of
assistanceassistance Compatible with community Compatible with community
goals and valuesgoals and values Preserves core community Preserves core community
economic activitieseconomic activities Lowers population’s Lowers population’s
exposure to riskexposure to risk
Maxims of Disaster Maxims of Disaster RecoveryRecovery
Disaster recovery is not easyDisaster recovery is not easy Disaster recovery will take yearsDisaster recovery will take years Disaster recovery programs seem like Disaster recovery programs seem like
“moving targets”“moving targets” There are many possible outcomes to There are many possible outcomes to
disaster recoverydisaster recovery There is a lot of help available for There is a lot of help available for
disaster recoverydisaster recovery If it happened once, it can happen againIf it happened once, it can happen again
Source: Holistic Disaster Recovery (2006), CU-Boulder Natural Hazards Source: Holistic Disaster Recovery (2006), CU-Boulder Natural Hazards CenterCenter
Elements of a Community Elements of a Community Recovery ProgramRecovery Program
Community Recovery Community Recovery ProgramProgram
Basic Program ElementsBasic Program Elements Recovery Planning CommitteeRecovery Planning Committee Partnerships with Nonprofit CommunityPartnerships with Nonprofit Community Private Sector PartnershipsPrivate Sector Partnerships Recovery PlanRecovery Plan Protocols for Recovery Task Protocols for Recovery Task
Force/Recovery ManagerForce/Recovery Manager
Community Recovery Community Recovery ProgramProgram
Recovery Planning CommitteeRecovery Planning Committee Government, private sector, Government, private sector,
nonprofitsnonprofits InterdisciplinaryInterdisciplinary Pre-Disaster Hazard AssessmentPre-Disaster Hazard Assessment
Estimated impacts and lossesEstimated impacts and losses Mitigation needsMitigation needs Preparedness issuesPreparedness issues
Community Disaster Recovery PlanCommunity Disaster Recovery Plan
Community Recovery Community Recovery ProgramProgram
Partnerships with Nonprofit Partnerships with Nonprofit CommunityCommunity
COVOAD/COVOAD-Member AgenciesCOVOAD/COVOAD-Member Agencies Formalized Relationship with Formalized Relationship with
GovernmentGovernment MOUsMOUs Inclusion in local plansInclusion in local plans
Delegation of Responsibility ProcessDelegation of Responsibility Process
Community Recovery Community Recovery ProgramProgram
Private Sector PartnershipsPrivate Sector Partnerships Chamber of CommerceChamber of Commerce Business and Civic GroupsBusiness and Civic Groups Large EmployersLarge Employers CEPPCEPP Utilities ProvidersUtilities Providers Pre-Disaster Contingency ContractsPre-Disaster Contingency Contracts
Community Recovery Community Recovery PlansPlans
Community Recovery PlansCommunity Recovery Plans
Format, Compatibility with other PlansFormat, Compatibility with other Plans NIMS/FEMA modelsNIMS/FEMA models Emergency Support Functions (ESFs)Emergency Support Functions (ESFs) Recovery Support Functions (RSFs)Recovery Support Functions (RSFs)
Models (Salt Lake City, San Francisco)Models (Salt Lake City, San Francisco) Outline Template (Handout)Outline Template (Handout)
Recovery Support Recovery Support FunctionsFunctions
Recovery Support Recovery Support FunctionsFunctions
RSFs are longer-term than ESFsRSFs are longer-term than ESFs RSFs are loosely-related activities RSFs are loosely-related activities
occurring simultaneouslyoccurring simultaneously RSFs may require research, analysis RSFs may require research, analysis
and detailed planning to completeand detailed planning to complete The coordination point for bringing The coordination point for bringing
RSFs together is the Emergency RSFs together is the Emergency Manager or Recovery ManagerManager or Recovery Manager
Recovery Task Force provides policy Recovery Task Force provides policy and resource support to RSFsand resource support to RSFs
ESFs and RSFsESFs and RSFs
ESFESF ESF#3,ESF#3,
Public Public Works and Works and Engineering Engineering (County (County Road and Road and Bridge)Bridge)
RSFRSF Damage Damage
AssessmentAssessment Lifelines RestorationLifelines Restoration Debris ManagementDebris Management Project ManagementProject Management
Recovery Support FunctionsRecovery Support Functions
Continuity of GovernmentContinuity of Government Governance Contingency FrameworkGovernance Contingency Framework
Executive-Legislative-AdministrativeExecutive-Legislative-Administrative Recovery Task ForceRecovery Task Force
Declaration Process/Legal AuthoritiesDeclaration Process/Legal Authorities Local Recovery OrdinanceLocal Recovery Ordinance
Emergency Reserve Funds (TABOR)Emergency Reserve Funds (TABOR) Insurance – Liability – Risk Insurance – Liability – Risk
ManagementManagement State and Federal AssistanceState and Federal Assistance
Recovery Support FunctionsRecovery Support Functions
Damage AssessmentDamage Assessment
Building Inspections and PermitsBuilding Inspections and Permits Rapid Damage Assessment (1Rapid Damage Assessment (1stst 24 hours) 24 hours) Initial Local Damage AssessmentInitial Local Damage Assessment Preliminary Damage Assessment (PDA)Preliminary Damage Assessment (PDA)
Recovery Support FunctionsRecovery Support FunctionsEmergency Restoration of LifelinesEmergency Restoration of Lifelines Cooperative Planning – Government and Cooperative Planning – Government and
Utilities ProvidersUtilities Providers Transportation SystemsTransportation Systems Communications SystemsCommunications Systems Utilities SystemsUtilities Systems Water/Wastewater SystemsWater/Wastewater Systems Health/Medical Systems Health/Medical Systems
Restoration PrioritiesRestoration Priorities (1) power (2) sanitary systems (3) water(1) power (2) sanitary systems (3) water
Recovery Support FunctionsRecovery Support Functions
Debris ManagementDebris Management Emergency Debris ClearanceEmergency Debris Clearance
Designated priority routesDesignated priority routes Debris Management StrategyDebris Management Strategy
Sorting, recycling, reducingSorting, recycling, reducing Hazardous MaterialsHazardous Materials Compliance with State and Federal Compliance with State and Federal
LawsLaws NEPA, Clean Air/Water ActsNEPA, Clean Air/Water Acts
Recovery Support FunctionsRecovery Support Functions
Public Health and SafetyPublic Health and Safety Search and RescueSearch and Rescue Secondary Hazards/Imminent Secondary Hazards/Imminent
ThreatsThreats Hazardous Materials RisksHazardous Materials Risks Communicating Risks to Communicating Risks to
Responders/Relief WorkersResponders/Relief Workers Public MessagingPublic Messaging
Recovery Support FunctionsRecovery Support Functions
Disaster Recovery Centers (DRCs)Disaster Recovery Centers (DRCs) Hub of governmental and nonprofit Hub of governmental and nonprofit
support for the communitysupport for the community Local-State DRCsLocal-State DRCs DRCs in Federal DisastersDRCs in Federal Disasters
Recovery Support FunctionsRecovery Support Functions
Public Information and Community Public Information and Community RelationsRelations
Public Messaging for All RSFsPublic Messaging for All RSFs Joint Information SystemJoint Information System Web Page/Social MediaWeb Page/Social Media Interactive, Culturally Competent Interactive, Culturally Competent
Dialogue with ResidentsDialogue with Residents
Recovery Support FunctionsRecovery Support Functions
Mass CareMass Care Public Shelters/Alternative Care Public Shelters/Alternative Care
FacilitiesFacilities Mass Feeding/Bulk DistributionMass Feeding/Bulk Distribution Crisis Counseling/Emotional and Crisis Counseling/Emotional and
Spiritual CareSpiritual Care Small and Companion Animal CareSmall and Companion Animal Care
Recovery Support FunctionsRecovery Support Functions
Behavioral Health ServicesBehavioral Health Services Immediate and Long-Term CareImmediate and Long-Term Care Colorado Crisis Education and Colorado Crisis Education and
Response Network (COCERN)Response Network (COCERN)
Recovery Support FunctionsRecovery Support Functions
Volunteer CoordinationVolunteer Coordination Volunteer Reception CentersVolunteer Reception Centers Colorado Volunteer Center Network Colorado Volunteer Center Network
(CVCN)(CVCN) Public MessagingPublic Messaging State Volunteer Coordination Team State Volunteer Coordination Team
(VCT)(VCT)
Recovery Support FunctionsRecovery Support Functions
Donations ManagementDonations Management Policy/process for cash donationsPolicy/process for cash donations VOAD-ACSDR Model for Donated GoodsVOAD-ACSDR Model for Donated Goods Collection, warehouse and distribution Collection, warehouse and distribution
centerscenters Public messagingPublic messaging State Donations Coordination Team State Donations Coordination Team
(DCT)(DCT)
Recovery Support FunctionsRecovery Support Functions
Disaster HousingDisaster Housing Interim Housing Resources and Interim Housing Resources and
StrategiesStrategies Rental Resources DatabaseRental Resources Database
Permanent Housing Resources & Permanent Housing Resources & StrategiesStrategies Qualified Contractors ListQualified Contractors List
Local/Regional Housing Task ForceLocal/Regional Housing Task Force
Recovery Support FunctionsRecovery Support Functions
Individual and Family AssistanceIndividual and Family Assistance Community-Based OrganizationsCommunity-Based Organizations COVOAD Member AgenciesCOVOAD Member Agencies Long-Term Recovery (Unmet Needs) Long-Term Recovery (Unmet Needs)
CommitteeCommittee Case ManagementCase Management FEMA Individual Assistance ProgramFEMA Individual Assistance Program
Recovery Support FunctionsRecovery Support Functions
Permanent Restoration of Permanent Restoration of Essential ServicesEssential Services
UtilitiesUtilities TransportationTransportation CommunicationsCommunications Water/WastewaterWater/Wastewater
Recovery Support FunctionsRecovery Support Functions
Permanent Restoration of Permanent Restoration of Buildings and FacilitiesBuildings and Facilities
InsuranceInsurance Alternate FacilitiesAlternate Facilities FEMA Public Assistance FEMA Public Assistance
ProgramProgram
Recovery Support FunctionsRecovery Support Functions
Economic and Community RecoveryEconomic and Community Recovery Redevelopment and Land Use PlanningRedevelopment and Land Use Planning Business/Economic Recovery Strategies Business/Economic Recovery Strategies
and Resources (access to cash, credit)and Resources (access to cash, credit) Long-Term Housing StrategiesLong-Term Housing Strategies SBA Disaster Assistance Loan ProgramSBA Disaster Assistance Loan Program Disaster Unemployment AssistanceDisaster Unemployment Assistance
Recovery Support FunctionsRecovery Support Functions
Finance and AdministrationFinance and Administration Pre-Disaster Policies (Overtime)Pre-Disaster Policies (Overtime) Emergency Procurement ProceduresEmergency Procurement Procedures Emergency Purchasing Waiver Emergency Purchasing Waiver
(Competition)(Competition) Documentation (Separate Cost Accounting Documentation (Separate Cost Accounting
Codes)Codes) Resource Tracking/Cost RecoveryResource Tracking/Cost Recovery Mutual AidMutual Aid Vendor ContractsVendor Contracts
Recovery Support FunctionsRecovery Support Functions
Environmental, Historic and Cultural Environmental, Historic and Cultural PreservationPreservation
Strategy for Enhancing Environment and Strategy for Enhancing Environment and Maximizing Community BenefitsMaximizing Community Benefits
Compliance with State and Federal LawsCompliance with State and Federal Laws National Environmental Protection ActNational Environmental Protection Act State Historic Preservation Officer (SHPO)State Historic Preservation Officer (SHPO)
Recovery Support FunctionsRecovery Support Functions
Hazard MitigationHazard Mitigation Local Mitigation StrategyLocal Mitigation Strategy
Adopt model legislation to ensure community Adopt model legislation to ensure community has state-of-the art building and zoning codeshas state-of-the art building and zoning codes
State Hazard Mitigation ProgramsState Hazard Mitigation Programs Federal Hazard Mitigation ProgramsFederal Hazard Mitigation Programs
FEMA HMGPFEMA HMGP Natural Resources Conservation Service Natural Resources Conservation Service
(NRCS)(NRCS)
Recovery Roles of the Recovery Roles of the Emergency ManagerEmergency Manager
Recovery Roles of the Recovery Roles of the Local Emergency Local Emergency
ManagerManager Technical advice to leadershipTechnical advice to leadership Damage assessment coordinationDamage assessment coordination Debris management supportDebris management support Coordination of spontaneous volunteersCoordination of spontaneous volunteers Management of unsolicited donationsManagement of unsolicited donations Leveraging of state and federal Leveraging of state and federal
assistanceassistance Administration of Stafford Act programsAdministration of Stafford Act programs
Recovery Roles of the Recovery Roles of the Local Emergency ManagerLocal Emergency Manager
Establishment of Disaster Recovery Establishment of Disaster Recovery Centers (DRCs)Centers (DRCs)
Coordination with non-profit and Coordination with non-profit and faith-based partner agencies (VOAD)faith-based partner agencies (VOAD)
Formation of long-term Formation of long-term recovery/unmet needs committeerecovery/unmet needs committee
Support for interim and permanent Support for interim and permanent housing strategieshousing strategies
Recovery Roles of the Recovery Roles of the Local Emergency Local Emergency
ManagerManager Support and facilitation of crisis Support and facilitation of crisis
counseling and behavioral health counseling and behavioral health servicesservices
Assisting with reopening of Assisting with reopening of schools/businessesschools/businesses
Assisting with development of Assisting with development of community recovery strategiescommunity recovery strategies
Identifying/implementing hazard Identifying/implementing hazard mitigation measuresmitigation measures
Recovery Roles of the Recovery Roles of the Local Emergency Local Emergency
ManagerManager CoordinationCoordination
VOAD (local, regional, state)VOAD (local, regional, state) 70% of emergency relief to families 70% of emergency relief to families
from non-governmental sourcesfrom non-governmental sources Examples: mass care, donations, Examples: mass care, donations,
volunteers, case management, volunteers, case management, spiritual/emotional care, animal carespiritual/emotional care, animal care
Recovery Roles of the Recovery Roles of the Local Emergency Local Emergency
ManagerManager Convening the ExpertsConvening the Experts
Local recovery/housing task forcesLocal recovery/housing task forces Housing strategies need input and Housing strategies need input and
buy-in from those that will live buy-in from those that will live there to keep residents satisfied, there to keep residents satisfied, and therefore from leaving, and to and therefore from leaving, and to forestall political discomfortforestall political discomfort
Recovery Roles of the Recovery Roles of the Local Emergency Local Emergency
ManagerManager Planning FacilitatorPlanning Facilitator
Pre-disaster planning Pre-disaster planning improves the speed and improves the speed and quality of post-disaster quality of post-disaster decisions and processes.decisions and processes.
Role of the Recovery Role of the Recovery ManagerManager
Role of the Recovery Role of the Recovery ManagerManager
Coordinate with the RSFsCoordinate with the RSFs Hub of the wheel/all spokes connect to RMHub of the wheel/all spokes connect to RM
Liaison with State and Federal AgenciesLiaison with State and Federal Agencies Negotiate availability and level of assistanceNegotiate availability and level of assistance
Facilitate community and neighborhood Facilitate community and neighborhood meetingsmeetings
Seek support from philanthropic Seek support from philanthropic communitycommunity
Support Recovery Task ForceSupport Recovery Task Force
Role of the RecoveryRole of the RecoveryTask ForceTask Force
Recovery Task ForceRecovery Task Force
Collaborative/consensus-based groupCollaborative/consensus-based group Elected/appointed government officialsElected/appointed government officials Community, business and nonprofit leadersCommunity, business and nonprofit leaders
Could be regional in make-upCould be regional in make-up Bring resources/expertise to the tableBring resources/expertise to the table Leadership by local “champion”Leadership by local “champion”
Political, community, business, religious Political, community, business, religious leaderleader
City Manager/County AdministratorCity Manager/County Administrator Recovery ManagerRecovery Manager
Role of the Recovery Task Role of the Recovery Task ForceForce
Establish recovery “vision” and identify Establish recovery “vision” and identify opportunities to improve communityopportunities to improve community e.g., underground utilities/improve traffic flowe.g., underground utilities/improve traffic flow
Proactively manage Proactively manage recovery/redevelopment to balance recovery/redevelopment to balance competing interestscompeting interests
Develop/support recovery strategiesDevelop/support recovery strategies economic development, housing, mitigationeconomic development, housing, mitigation
Establish goals, priorities and milestonesEstablish goals, priorities and milestones Engage and inform the general publicEngage and inform the general public
Pre-Disaster PlanningPre-Disaster Planning
Things to have in place before a disaster:Things to have in place before a disaster: COG plan and local recovery ordinanceCOG plan and local recovery ordinance Priorities for restoration of servicesPriorities for restoration of services
utilities, roads, critical facilitiesutilities, roads, critical facilities Debris management planDebris management plan Emergency procurement authorityEmergency procurement authority
relaxed bidding process/competition waiverrelaxed bidding process/competition waiver Plans for managing donations and Plans for managing donations and
volunteersvolunteers Protocols for Recovery Manager/Task Protocols for Recovery Manager/Task
ForceForce
Keys to SuccessKeys to Success
PlanningPlanning Good coordinationGood coordination Public involvementPublic involvement A community vision for recovery A community vision for recovery
with a set of supporting goalswith a set of supporting goals Openness to alternative strategiesOpenness to alternative strategies Consensus on action Consensus on action
plans/strategiesplans/strategies
ResourcesResources
Technical AssistanceTechnical Assistance CCI, CML, NACo, ICMA, APA, CU, CSUCCI, CML, NACo, ICMA, APA, CU, CSU
COVOAD/COVOAD Member AgenciesCOVOAD/COVOAD Member Agencies State PartnersState Partners
Governor’s Office, DOLA (Emergency Governor’s Office, DOLA (Emergency Management, Housing, Local Management, Housing, Local Government), CDPHE, CDHS, CDOT, DNR, Government), CDPHE, CDHS, CDOT, DNR, CDACDA
Federal PartnersFederal Partners FEMA Region VIII, SBA, HUD, USDA (NRCS, FEMA Region VIII, SBA, HUD, USDA (NRCS,
Rural Development), DHHSRural Development), DHHS
Questions ~ DiscussionQuestions ~ Discussion
THANK YOUTHANK YOU Bob Wold, Recovery Bob Wold, Recovery
ManagerManager Department of Local AffairsDepartment of Local Affairs Division of Emergency Division of Emergency
ManagementManagement [email protected]@state.co.us