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Page 1: 18-EME47277 ES Exclusive Smart90 Walgreens Member Journey ...news.fnal.gov/wp-content/uploads/2020/01/2020-01-24_5e2b30d264… · Now that Kyle’s chosen to fill his maintenance

Walgreens

Express Scripts Pharmacy

KYLE’SCHOICE

© 2018 Express Scripts Holding Company. All Rights Reserved.©2018 Walgreen Co. All rights reserved.

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Fill 3Gets a 90-day supply delivered right to his door

Logs on to express-scripts.com and transfers Rx to the Express Scripts PharmacyNo action

Fill 3Gets a 90-day supply at Walgreens for the same low copayment as home delivery*

Kyle finds out more about 90-day fills atexpress-scripts.com/kyleandnick

Kyle is 42 years old and was recently diagnosed with diabetes. His doctor prescribed him maintenance medication to treat it.

MEET KYLE

Communication 3Is informed of savingsopportunity with 90-day supplies

Fill 3Continues getting a 30-day supply at higher copayment

Communication 1 Kyle is prompted to visit express-scripts.com and choose a 90-day supply at either the Express Scripts PharmacySM or Walgreens to avoid paying a higher copayment

Communication 2Is prompted to choose a 90-day supply at either the Express Scripts Pharmacy or Walgreens, before next fill to avoid paying a higher copayment

Courtesy fillsGets up to 2 fills of a 30-day supply at retail

• Engages members by requiring a decision on where to fill 90-day supplies

• Eases member concerns by offering a choice of home delivery or retail for their 90-day maintenance medications

• Offers cost-savings opportunity when members fill a 90-day supply through the Smart90 networkExclusive Smart90SM

Logs on to express-scripts.com and transfers Rx to a 90-day supply at Walgreens

*For flat copayments. Percentage copayments/coinsurance rates may vary slightly at retail vs. home delivery.

Page 2: 18-EME47277 ES Exclusive Smart90 Walgreens Member Journey ...news.fnal.gov/wp-content/uploads/2020/01/2020-01-24_5e2b30d264… · Now that Kyle’s chosen to fill his maintenance

Now that Kyle’s chosen to fill his maintenance medication 90 days at a time, he’s got one more decision to make – where to get his medication filled. Fortunately, both his options – home delivery from the Express Scripts Pharmacy or Walgreens – offer great benefits for 90-day fills. All Kyle needs to do is log on to express-scripts.com and make his choice!Life is better 90 days at a time

Home delivery

Walgreens

Kyle finds out more about 90-day fills atexpress-scripts.com/kyleandnick

© 2018 Express Scripts Holding Company. All Rights Reserved.©2018 Walgreen Co. All rights reserved.

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He can choose from around 9,800 Walgreens locations nationwide

It's easy for him to transition to in-store 90-day fills He can easily manage

medication reminders, alerts, transfers and status updates

He has clinical support in-store, plus 24/7 support via phone and Pharmacy Chat

He can refill prescriptions in-store, over the phone, via mobile app or on walgreens.com

He’ll get medication delivered right to his door with free standard shipping

He’s able to talk to a pharmacist whenever he needs one – even in the middle of the night

He can easily track orders, price drugs and receive important safety alerts, wherever he is, with the Express Scripts app and express-scripts.com

He can relax – with automatic refills, his medication is already on its way

He can spread out his payments over three months


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