10 Reasons Why Your Business Needs to
Provide Online Customer Service
From http://www.servgood.com/provider.php?post=10-Reasons-Why-Your-
Business-Needs-to-Provide-Online-Customer-Service
1. Establish customer-business relationship
2. Brand Maintenance
3. Gaining customer loyalty
4. Reliable product and service organizing
5. Offer making portal
6. Feedback accessibility
7. Customer responsibility awareness
8. Make CRM more comfortable
9. Leading to customer participation
10. Online is more efficiency against phone