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insights from Nicholas Epley
This presentation consists of 10 highlights from the interview with Moe Abdou,
founder & host of 33voices®.
Nicholas EpleyNicholas Epley is the John T. Keller Professor of Behavior Science at the University of Chicago Booth School of Business. He received a bach-elor’s degree in psychology and philosophy in 1996 from Saint Olaf College. In 2001, he graduated from Cornell University with a PhD in psy-chology and then began his career as an Assistant Professor of Psychol-ogy at Harvard University. He joined the Chicago Booth faculty in 2004.
1
Your brain’s greatest skill is potentially its ability to think about the minds of others
in order to understand them better.
practice it.
2
We often mistake understanding the minds of others simply because we align it with our way of thinking.
Go beyond.
3
Want to improve the odds of reading people’s minds?
Study the decisions and impressions they make
and look for patterns.
4
When it comes to mind-reading, the gap between what you think you know and what you actually know becomes greater when:
4
When it comes to mind-reading, the gap between what you think you know and what you actually know becomes greater when:
You have excessive egocentrism
4
When it comes to mind-reading, the gap between what you think you know and what you actually know becomes greater when:
You use or abuse stereotypes
4
When it comes to mind-reading, the gap between what you think you know and what you actually know becomes greater when:
You’re misled by certain actions
5
In your quest to understand yourself, it’s wise to remember the ‘illusion of introspection access.’
You’re likely to know the ‘what’ behind what you do,
but the ‘why’ is often a mystery.
6
Acknowledge that you have shortcomings when trying to understand others -and one of these strategies will be helpful:
6
Acknowledge that you have shortcomings when trying to understand others -and one of these strategies will be helpful:
Study their body language
6
Acknowledge that you have shortcomings when trying to understand others -and one of these strategies will be helpful:
Take their perspective - put yourself in their shoes
6
Acknowledge that you have shortcomings when trying to understand others -and one of these strategies will be helpful:
Get their perspective - get their perspective directly
7
The optimal ways to get perspective directly are:
7
The optimal ways to get perspective directly are:
Be in the other person’s shoes by actually engaging in what she does
7
The optimal ways to get perspective directly are:
Ask relevant questions - often
8
When communicating with someone virtually,
voice trumps email for accuracy and understanding.
8
When communicating with someone virtually,
voice trumps email for accuracy and understanding.
9
Stereotypes are just bits of knowledge,
and are rarely perfect.They tend to focus on our own perceptionsbut almost always exaggerate the differences amongst groups.
10
The best way to improve your mind-reading abilities
is to be humble.wisdom comes from knowing what you know and knowing what you can’t know.
How well do you think you know your spouse or business partner?
REALLY REFLECT...
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