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Medical Assisting Chapter 10
PowerPoint® to accompany
Second Edition
Copyright © The McGraw-Hill Companies, Inc. Permission required for reproduction or display.
Ramutkowski • Booth • Pugh • Thompson • Whicker
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Managing the Office Medical RecordsObjectives10-1 Describe the equipment and supplies needed
for filing medical records.10-2 List and describe the various types of filing
systems.10-3 Discuss the benefits of each type of system.10-4 Discuss the advantages of color coding the
files.10-5 Explain how to set up and use a tickler file.
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Managing the Office Medical RecordsObjectives (cont.)
10-6 Describe each of the five steps in the filing process.
10-7 Explain the steps to take in trying to locate a misplaced file.
10-8 List and describe the basic file storage options and the advantages of each.
10-9 Identify criteria for determining whether files should be retained, stored, or discarded.
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Importance of Records Management The medical records are the most valuable
information in the medical office. A records management system refers to the
way patient records are: Created. Filed. Maintained.
A well-organized, easy-to-use system saves time and protects vital medical data.
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Filing Equipment Filing Shelves
Files are stacked upright on shelves in boxes or heavy-duty envelopes
Filing Cabinets Sturdy pieces of office furniture Usually made of metal or wood Both vertical and horizontal (lateral) file cabinets
are available
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Compactable Files Kept on rolling shelves that slide along
permanent tracks on the floor Seen often in offices with limited space
for files Rotary Circular Files
Files are stored in a circular fashion resembling a revolving door
Also common when space is limited
Filing Equipment (cont.)
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Filing Equipment Plastic or Cardboard Tubs or Boxes
Organized like filing cabinet drawers Files can easily be misplaced with this
system. Labeling Filing Equipment
The outside of the file drawer should be labeled to represent its contents.
(cont.)
A-D
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Security Measures Many filing cabinets have locks, and the keys
should be available to limited staff personnel. Equipment Safety
Post safety equipment for each type of filing system.
Purchasing Filing Equipment First determine the amount of space availability Then determine number of files to be included
Filing Equipment (cont.)
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Filing SuppliesFile Folders
• Referred to as manila folders• Available in 8 ½ by 11 inches and 8 ½ by 14 inches• Tabs are tapered rectangular or rounded extensions at the top of the folder• Tabs have a variety of cuts
Tab
• Tabs on the file folder identify the contents
Labeling File Folders Smith,A. Adams, G.
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File Jackets Resemble file folders but have plastic or
metal hooks on both sides to anchor it Files are placed inside these jackets
File Guides Heavy cardboard or plastic inserts that
identify groups of files Out Guides
A marker made of stiff material that is used as a placeholder for removed files
Filing Supplies (cont.)
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File Sorters Large envelope-style folders with tabs
that temporarily store files Binders
Some offices use three ring binders to keep patient records
Tabs are used to separate individual charts
Purchasing Filing Supplies A common responsibility for medical
assistants
Filing Supplies (cont.)
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Apply Your KnowledgeA busy medical office is considering changing their current filing equipment. Which equipment would you recommend to this non-computerized office that will afford more persons to retrieve files at the same time?
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Apply Your Knowledge - AnswerAnswerA busy medical office is considering changing their current filing equipment. Which equipment would you recommend to this non-computerized office that will afford more persons to retrieve files at the same time?
Filing shelves would be a great system if adequate space is available.
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Filing Systems
•Files are arranged in alphabetical order•Files are labeled with the patient’s last name first, then first name and middle initial
•Organizes files by numbers instead of names•Patients are assigned sequential numbers•This system is often used with highly confidential information•A master list of patient names and numbers must be kept
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Filing Systems (cont.)
Using Classifications
• First identify how files are to be classified• Select a separate color for each classification
Color coding can be used with both alphabetic and numeric filing systems.
ColorCoding
Used to distinguish files within a filing system
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Filing Systems (cont.)
Tickler Files A reminder file Should be placed separately and reviewed often Computers now offer tickler files
Supplemental Files Separate files containing additional information Prevents cluttering of primary files Contents should be distinguished from the primary
file contents
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Today is December 17th , which of the information listed below could be added to a “tickler” file?
a. Names of patients that missed appointments two-days ago
b. June medical conference dates just received in the mailc. Names of patients seen today for their annual check-up
Apply Your Knowledge
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Today is December 17th , which of the information listed below could be added to a “tickler” file?
a. Names of patients that missed appointments two-days ago
Apply Your Knowledge - AnswerAnswer
b. June medical conference dates just received in the mail
c. Names of patients seen today for their annual check-up
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The Filing ProcessGenerally the medical assistant files three types of items:
New PatientRecordFolders
IndividualDocuments
ForExistingFolders
PreviouslyFiled
PatientRecordFolders
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The Filing Process (cont.)
Get the accumulated files in order. This will save time when storing the folders.
Place the files in the appropriate location, so they can easily be retrieved when needed.
Place an identifying mark to ensure that the file is put in the correct place.
Coding
Sorting
Storing
Name the file using the office classification system.
IndexingMake sure document is ready to be filed.
Inspecting
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Limiting Access to Files Under no circumstances should original
patient records leave the medical office. Identifying information is often recorded
when files are retrieved. Limited persons in the medical office
have access to patient records.
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Filing Guidelines Take a close look at the contents of patient
records each time you pull them. Keep files neat. Do not overstuff file folders. Take time to properly place documents into
the folders to prevent damage. Do not crowd the file drawer. If possible use both upper and lower case
letters to label the folders.
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Use file guides with a different tab position to aid with finding files.
It is better to provide too many cross-references than too few.
File regularly. Do not store anything other than files in the file
storage area. Train all staff that will be able to retrieve files on the
system in place. Periodically evaluate your office system to see if it
still works.
Filing Guidelines (cont.)
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Locating Misplaced FilesDo a complete search of the office to try and locate the file. If the file is not recovered within 24 to 48 hours, it may be considered lost.
Lost files can have potentially devastating consequences.
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Active vs. Inactive Files Active Files
Files that you use frequently Inactive Files
Files that you use infrequently Closed Files
Files of patients that no longer consult the office The physician determines when a file is deemed
inactive or closed
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Apply Your KnowledgeThe medical assistant is training a new employee that will primarily be responsible for the medical records. The new employee asks “Can I first sort the charts, then inspect them?” List the 5 steps to filing in the correct order and provide an explanation to this question.
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The primary reason records should first be inspected is to ensure that all documents are present that belong in the chart.
Apply Your Knowledge- AnswerAnswer
Step 1
Step 2
Step 3
Step 4
Step 5
Indexing
Sorting
Coding
Inspecting
Storing
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Storing Files
BasicStorageOptions
Computer StorageMicrofilm Paper Storage
• Files remain in their original format• Good to place in boxes with lids to afford even stacking• If the paper becomes brittle, transfer documents to another storage medium.
Patient records can be scanned and saved on a disk, tape or computer hard drive.
Microfilm, microfiche and cartridges offer a paperless way of storing records.
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Storage Facilities Some offices have extra closet or storage
space on site. Smaller offices require the use of off-site
storage. Use a facility that takes precautions against
fires and floods. Maintain a list of all files at each storage
location.
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Storage Safety Even inactive and closed files must remain
safe and secure. Place files in fireproof and waterproof
devices. Cardboard is not an option. The storage site should be safe from:
Fire & Floods Vandalism & Theft Extremes of temperature
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Retaining Files in the Office A retention schedule decides how long different types of
patient records are to be kept in the office once they become inactive or closed.
Certain records have legal criteria for the length they must be maintained in the office such as: Immunizations. Employee health records. Medical Office Financial Records.
Legal consultants and the AMA also advise physicians on the length of time patient records should be kept. The best rule of thumb is to seek legal advice before destroying any records.
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A former employee from two years ago telephones and requests that copies of her annual physical examination forms that she submitted while employed be mailed to her home address. How would you handle this?
Apply Your Knowledge
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A former employee from two years ago telephones and requests that copies of her annual physical examination forms that she submitted while employed be mailed to her home address. How would you handle this?
You should get this request in writing and then proceed to locate the records. The Labor Standards Act specifies that employee health records must be kept for three years, so they should be on hand at the office.
Apply Your Knowledge - AnswerAnswer
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Managing the Office Medical Records