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Business Operations
October 27, 2011
HOUSTON INDEPENDENT SCHOOL DISTRICT
Construction and Facility Services • Transportation • Food Services • Police • Business Assistance
Leo Bobadilla, Chief Operating Officer
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Business Operations- Overview
• 5,000 employees supporting the work of our schools everyday.• $230 million annual operating budget• 30 million sq. ft. of space in over 300 locations• Serve over 240,000 meals a day• Drive over 12 million miles annually transporting 29,000 students• Protect students/staff with a fully accredited police force with almost 200
sworn officers.• $1.1 billion capital building program• Insure over $3.2 billion in assets• Process over 17,000 warehouse purchase orders• Maintain a fleet of over 2000 vehicles
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What drives us…
• Customer-Focused (exceed expectations)
• Innovative-Thinking (continuous improvement)
• Team-Work (together we can)
• Solution-Driven (no excuses)
• Relationship-Building (engage our stakeholders)
Safety and Integrity in everything we do
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Data Driven…Of course
Metrics MetricsCustodial Cost per Square Foot % of work orders completed annually
Custodial Workload (Sq. Ft. Per Custodian) Number of building code and fire marshal violations
M&O Expenditures as % of General Fund Expenditures
% of employees participating in > or = 40 hrs. of job specific professional development
Maintenance Cost Per Sq. Ft. % of open positions unfilled in > 90 days
Work Order Completion Time (in Days) Customer service survey results
Custodial Supply Costs per Square Foot % of projects completed at or under budget
Utility Usage per Square Foot % of projects completed on schedule
Response time for priority 1 work orders % Minority/Women Owned Business Enterprises Participation
Average completion time for priority 1 and 2 work orders
Preventable versus non-preventable accidents.
On-time performance Average Age of Fleet
Miles Between Accidents Cost per District-Operated Bus
Average Daily Ride Time Bus accidents per 100,000 miles
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More Metrics
Metrics MetricsAnnual hours of training for each driver Bus operator attendance per route
Route riders per mile – regular / magnet Food Services Total Costs per Revenue
Route riders per mile – special education Food Costs per Revenue
Route riders per bus – regular / magnet Food Services Labor Costs per Revenue
Route riders per bus – special education Fund Balance as a Percent of Revenue
Miles between road calls or breakdowns Average meals per labor hour
Maximum rider trip time Breakfast and Lunch participation rates
Turnover time per bus repair % of campuses receiving 2 required site visits by City of Houston Health Inspectors
Cost per route %of campuses receiving 2 documented visits by Quality Control Department
Cost per student rider % of internal warehouse orders filled accurately
% of state reimbursement Average response time for priority 1 calls-Police
Transportation costs as a percent of general fund Supplier On-time Delivery performance
%preventive maintenance completed on time # of Campus Safety Inspections, Fire Safety Inspections, and Intruder Drills conducted
Between CGCS KPI work and our local metrics we have over 200 metrics to gauge our performance.
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2010-11 Highlights- By the numbers
• Maintenance overtime reduced by over 60%...productivity increased. ($4.3M savings)
• Preventative maintenance teams inputting more than 50% of all work orders.
• Painting cycle cut by over 50% while reducing costs.• EPA Tools for Schools implementation –saving over $100k by
proactively managing Indoor Air Quality.• Transportation costs as a percentage of the general fund is
2.90% which is below state average of 3.32%• Crime in and around schools is down by 7.8%• Whole grains at lunch increased by 71%• Dark green/orange vegetable servings increased by 9%
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2010-11 Highlights- By the numbers
• Bond Work: Keeping our Promises– Planning Phase: 32 projects– Design Phase: 51 projects– Bid-Award Phase: 20 projects– Construction Phase: 61 projects– Warranty Phase: 14 projects
TOTAL 178 projects• 8 new schools opened (built to Leadership in Energy and
Environmental Design (LEED) Standards)• Over 8000 security cameras installed in schools.• Overall M/WBE Participation (Bond): 31%
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2010-11 Highlights- By the numbers
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2010-11 Highlights-In Pictures
Central production facility- improved quality control and ingredient control (less fat, sugar, and salt with more whole grains)
Working with local farmers to bring more fresh fruits/vegetables to students
New dining concept lines-more fresh, healthy choices
Breakfast in the classroom- All ES and MS implementation
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Grant for salad bars in schools
2010-11 Highlights-In Pictures
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Multi-million dollar grant for propane buses
2010-11 Highlights-In Pictures
Cost-effective, efficient and environmentally responsible operations
Only school district recognized in the 100 Best Fleets in the nation
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2010-11 Highlights-In Pictures
StakeholderEngagement
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2010-11 Highlights-In Pictures
Bus Advertising- New Revenue Source
Teamwork and Employee Recognition
University Of Houston, Cullen College Of Engineering/ HISD Partnership To Test Emerging Technology On Reducing Diesel Emissions
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2010-11 Highlights-In Pictures
New Schools/Renovations/Additions- spaces conducive to learning providing, among other features, safety enhancements, state-of-the-art technology, improved indoor air quality and energy/resource conservation.
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Thank you
Our students are counting on us everyday!