Ziad Zakaria - Jordanian

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Summary Ziad is Senior Manager (consulting) in xxxxxx with more than 12 years of experience in the IT industry in the fields of project management, software QA/QC/Testing management, certification management, management consulting focused in the Financial Services Sector (Retail/Corporate Banking, Central banks, Capital Market/Stock Exchanges). Ziad experience involved several large technology led transformation programs where he developed strong expertise in customer functional and business requirements specifications and system quality assurance and testing. Some of his key projects/program(s) are:

Saudi Arabia Ministry of Education MoE – implementation of national Educational Management Information System (EMIS) to manage, monitor, and control the education process and the employees (including teachers) for 34,000 schools, 500,000 teachers/employees, and 5,000,000 students.

Tadawul – replacement of the Saudi stock exchange trading system to implement Nasdaq OMX/Tadawul system

SPAN2 – implementation of the national ATM/POS switch in Saudi Arabia working with SAMA.

E-services programme at Riyadh Bank; projects included: Internet banking, Seibel CRM, B2B, BI systems.

Before joining Deloitte, he worked for LogicaCMG as senior project manager, and for Riyad Bank. Ziad holds master degree in computer science and he is a certified project management professional.

Personal

Information

Marital status: Married

Nationality: Jordanian

Age: 35

Place & Date of Birth: Riyadh – KSA 22/4/1976

Education Master Degree in Computer Science //1997-1999//

University of Jordan, Amman - Jordan.

B.Sc. in Applied Mathematics (Programming & Analysis) //1993-1997// Jordan University of Science and Technology, Irbid – Jordan.

Saudi Arabia : Riyadh Saudi Arabia

Ziad Zakaria PMP



Languages Fluency in verbal and writing in both English and Arabic

Work Experience Total Years of Experience : 13 Years

☼ xxxxx (M.E.) Senior Manager-Consulting Sep. 2009 – Present

Riyadh, Saudi Arabia

Date Oct 2010 – Present (program duration is 24-30 months)

Client Ministry of Education – Saudi Arabia

Project Educational Management Information System (EMIS)

Role Program Management Office (PMO) & QA Manager , My role in brief :

1. Initiate, set-up, and PMO; processes, templates, governance,

PMO hand book, define the standards, master plan, …etc

2. Execute the PMO for 24 months by applying the agreed standards,

monitor the program progress, manage the issues, risks, actions,

progress reporting, conduct QA reviews, assessments, facilities

workshops, meeting, …etc.

3. Handover the PMO to the client.

Brief The MoE of Saudi Arabia intends to implement (mainly) a national Educational

Management Information System (EMIS) solution in 24 months to manage, monitor,

and control the education process and the staff for 34,000 schools, 500,000

teachers/employees, and 5,000,000 students. This program consist of the following

components:

1. EMIS software package components

2. Infrastructure components for Prime and Disaster Data Centres

3. Call Centre Solution for 30 agents

4. Help Desk Solution

5. Maintenance and support for 3 years (after go-live)

Date Jan 2010 – June 2010

Client Saudi Arabia Mining Company – Ma'aden

Project Enterprise Content Management (ECM) Solution Requirements

Role Project Manager

Brief The Saudi Arabia Mining company Ma’aden (located in Riyadh) planed

to develop and implement a standard scalable Enterprise Content

Management (ECM) Solution in Ma’aden Corporate Office and is

subsidiaries to enable the storage and retrieval of all documents. Deloitte

was selected to develop an assessment strategy, to develop Requirements

Definition document after conducting site visits, and to recommend and

organization chart and job description, and reporting line for the new

ECM department.



Date Oct 2009 – Dec 2009

Client Saudi British Bank SABB (member of HSBC) and all its entities (arms) ;

Investments and insurance

Project Target Operating Model

Role Technology Layer lead of the Operating Model

Brief Design Target Operating Model (TOM) for SABB across all it business lines and legal

entities (Commercial Banking, Corporate Banking, Private Banking, Islamic Banking

(Ammanah), Investment Banking & Securities (HSBC Securities and Brokerage),

insurance (TAKAFUL). To provides a diagrammatic representation of an organization

deconstructed into key constituent layers. These layers are inter-dependent, can be

systematically mapped and analyzed or designed, and must be aligned.

Date Sep 2009 – Oct 2009

Client n/a

Project Business Development

Brief Since joining Deloitte Ziad has been involved in several business development activities

and proposals. Key responsibilities includes:

Qualifying RFPs

Developing bid development plans and overseeing and coordinating

proposal development efforts

Discussions with clients

Development of proposals

Logica (http://www.Logica.com ) Senior Project Manager Aug 2004 – Aug 2009

Financial Services Division, Riyadh, Saudi Arabia

Roles & Clients : Bids Manager (including Business Development ) (Feb 09– Now)

Responsibility

• Review of RFPs

• Discussions with customer

• Discussions with sub-contractor

• Define proposal structure



• Bid planning

• Obtain resources for the bid

• Management of the bid team

• Scheduling meetings

• Producing bid review documents (eg BSS, QMS)

• Quality assurance of the proposal

• Define proposal structure

• Manage proposal content from various sources (owner of master

document)

• Assist authors with style, formats and diagrams

• Editing of text for style, consistency and format

• Proof reading all text

• Arranging printing and binding

• Arranging delivery of the proposal

• Maintenance of the bid file

• Liasing with the partners and Hardware vendor for quotations and other

deliverables required

• Teaming Agreements and NDAs

Bids worked on :

• Oracle ERP Solution – Ministry of Education MoE

• Public Key Infrastructure – Ministry of Health (King Fahad Medical

City).

• Management Consultancy (PMO and Testing) – Kuwait Stock Exchange.

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NASDAQ OMX http://www.nasdqaomx.com / Saudi Stock Exchange-Tadawul

http://www.tadawul.com.sa

Integration & Verification Project Manager – NASDAQ OMX (Feb 08 – Feb09)

Roles and Responsibilities as Integration and Verification Project Manager

Management Responsibility

• Reporting to the Programm Director in Stockholm/Sweden.

• Interfacing with the client (Tadawul) to plan, agree, approve and deliver

the Integration & Verification milestones for the following projects :

http://www.nasdqaomx.com/

http://www.tadawul.com.sa/



Replacing the “Tag Ticker” protocol with a new protocol so-called

“TIP” to disseminate the market data feed from the stock exchange to the

members.

Replacing the current Central Security Depository CSD (Equator)

system with a new one (BaNCS infrastructure).

Introducing of Exchanged Transferred Fund ETF Trading to the local

Saudi Market

Introducing of the Fixed Income FI Trading to the local Saudi Market

• Participating in the business requirements, and business/technical

configuration\workshops

• In cooperation with the program test architect control and monitor

appropriate coverage and strategy for testing

• Supervise that all QA verifications are planned, conducted and resolved

with successful result

• Supervise test team managers work and make necessary decisions to

move their work forward

• Manage the Customer's and Subcontractor's expectations and issues

• Supervise proper resolution system management issues (installations, test

data, configurations and environments)

• Manage the team within defined program quality plan

• Monitor and evaluate the quality of judgments made in respect to

regression test of identified corrections

• Coordinate automated test efforts with functional test manager

• Chair daily meetings to review status of today's tests and assign proper

actions on found deviations Development Responsibility

• Plan and follow-up the Master Time Schedule, Scope of Content

• Define test plans for each test team

• Define and follow-up the environment utilization plan

• Plan and follow-up resource plan

• Clarify project responsibilities in the team

• Proactively resolve escalated issues

• Develop weekly status report to program director

• Actively participate in program management meetings

• Plan and chair the key quality checkpoints for stream

• Chair regular meetings with the whole test team

• Chair regular meetings with the Customer, the subcontractor and on/ off

site counterparty

• Define and follow-up budget and forecast

• Maintain and report on test statistics Verification responsibility

• Participate in verification of all test strategies and test specifications



• In cooperation with the program test architect, verify that all severe

deviations have a rapid and secure resolution

• Vendors test plan, test documents and test result Approval responsibility

• Formally approve all test reports

• Sign-off all key QA checkpoints

• Sign-off All the User Acceptance Test UAT plans & Specifications.

Information responsibility

• Test strategy

• Test priority

• Test progress

• Test plans

• Resource plans

• Risks

• Forecasting (financial forecasting & Budgeting).

Market Readiness - Project Manager (Nov 06 – Feb 08)

Roles and Responsibilities Market Project Manager

Primary responsibilities – NASDAQ OMX

o Fully manage the project and ensure all deliverables are to schedule, according to the relevant

project Gantt, and to a suitable high level of quality

o Manage the project resources (if any) efficiently, ensure they are suitable for the roles

allocated and provide guidance or assistance where necessary

o Plan, design and run the pre-certification, certification, Market Wide Acceptance Test

MWAT phases with close coordination with the client “Tadawul”.

o Represent your project to NASDAQ OMX Management team, the Client, the Member Banks,

Data Vender, Brokerage Houses, and the Suppliers in Riyadh.

o To manage the physical delivery process to Tadawul

o To follow up the participant’s readiness status, in close coordination with Tadawul, by email,

phone calls, site visits and check their transition/migration readiness

o In monthly basis; prepare the Project Status Report PSR, the Financial Status Report FSR, of

the project to LogicaCMG Management

o Invoice the Client “NASDAQ OMX”, follow up the collection, and act as account manager.



Project Control & Monitoring

o Track and ensure that the role-owners execute the assigned tasks according to the Project

Gantt. Conduct re-planning where required and update the Gantt accordingly.

o Prepare a Weekly Status Report (WSR) on the first working day of each week (Sat) based on

the project progress.

o Maintain and update the project tracking sheet to reflect the participant’s status.

o Ensure any and all actions, risks, issues etc. assigned to your project are properly managed and

quickly resolved. Communicate updates regularly to the Programme Manager

o Participate in weekly Internal Review Meetings and weekly Client Review Meetings, using

the WSR as the basis for all reporting

Business Development and Pre-Sale Support.

o Identify the business opportunities related to stock exchange within the local banks or

brokerage firms in the Saudi Market.

o Participate in presenting the approach, the company capabilities for the potential clients

o Coordinate with the sales manager to translate the opportunities to deals and projects.

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Saudi Arabia Monetary Agency (SAMA)

Test Manager – Saudi Arabia Monetary Agency (SAMA) (Aug 04 – Oct 06)

Roles and Responsibilities in LogicaCMG (Saudi Arabian Monetary Agency (SAMA

http://www.sama.gov.sa) SPAN2 EMV Programme)

Requirements & Design Review

o Review the business requirement specification & software requirement specification.

o Review the design of the software and create the suitable models for data, database, Network,

and middleware...etc to met the user requirements specification.

Test Management & Planning

o Manage the test teams for all sub-contractors (eFunds, Open Solutions, & KaSYS), as well as,

the client test team during the testing period.

o Prepare a Plan for all testing in the EMV project (System Integration, Stress, Certification,

Factory Acceptance Test FAT, Site Acceptance Test SAT)

http://www.sama.gov.sa/



o Evaluate and gain agreement with the Project Technical Design Authority (TDA), Suppliers

(eFunds & Open Solutions) and client SAMA on the scope, content, coverage and depth of

testing required for all testing in EMV Project.

o Prepare a complete and comprehensive test plans for all testing in the EMV project (System

Integration, Stress, Certification, Factory Acceptance Test FAT, Site Acceptance Test SAT),

which should cover all aspects of the proposed testing.

o Lead and manage the production of a complete set of Test Scripts in accordance with the test

plan.

o Ensure the test plan and all test scripts have been reviewed and agreed by the EMV Project

Manager, the Suppliers (eFunds & Open Solutions) & the client (SAMA).

o Ensure that participation by Member Banks is communicated and managed

Organization & Preparation

o Communicate the Test Plans and gain agreement from the project team, suppliers (eFunds,

Open Solutions), the client (SAMA) and the Saudi Member Banks to ensure acceptance and

understanding of the plans, the dependencies and demands placed on them and monitor all

such deliverables upon which testing is dependent.

o Prior to the start of testing communicate the test process from test through de-bug to re-test

with the project team and the test team to ensure a clear understanding exists Within the Test

Plan identify the test data required from SAMA, the Member Banks or other third party

suppliers, communicate this to all relevant parties and manage the delivery and

implementation of such data

o Prepare & communicate Work Instructions to all LogicaCMG participants in the testing,

assign activities based on the project Gantt and the Work Instructions and manage the day to

day activities of all testers assigned to the test team

o Maintain the Test Scripts and Test plans in PVCS and control all changes to them

Conduct & Execution of Testing

o Receive and where appropriate approve the unit tested code, approved by suppliers (e-Funds

and Open Solutions ), from the development teams prior to the start of testing

o Manage and monitor the activities and progress of all personnel involved in conducting the

testing on a daily basis

o Manage Observation Report OR’s (defects) raised during testing as documented in the test



plan.

o Agree with the supplier the software release schedule for re-testing

o Attend weekly project review meetings to represent the testing work-stream

o Prepare a Weekly Status Report for the Project Manager

o Actively seek potential gains in implementation and discuss these with the Project Manage

☼ Riyad Bank (http://www.RiyadBank.com) Dec. 2000 – July 2004

Riyadh, Saudi Arabia

Quality Assurance Test Team Lead (consultant)

Roles and Responsibilities in Riyad Bank

Documents Review , Preparation of Test Plans, Test Procedures, Test Scripts and Test checklists based

on the Business Requirements Specification & Software Requirements Specification.

Test data preparation to cover all the test scenarios.

System/Integration Testing & User Acceptance Testing UAT (Black Box Testing) for :

Develop various project related documentation involved in the testing life cycles (defects log, execution

log …Etc).

E-Services Projects.

Riyad Bank Internet Banking

Siebel 6.0 Call Center (CRM Project) & Siebel 6.0 Call Center upgrade to Siebel 7.5.

ATM Switches & Debit Card Management System Replacement

B2B ePayments Gateway. ARAMCO-Riyad Bank

Internet Banking Monitoring/Availability Project Using BMC Tool

Other Projects.

Automatic Anti Money Laundering

Business Intelligence BI - Reporting Project

Customer Information System Project - Golden Service for VIPs

Riyadh Bank corporate Web site



Houston Technologies Limited Company. Nov 1999 – Dec 2000

Amman-Jordan

Oracle ERP Developer

Technical Skills &

Knowledge

OS : Windows 95/98/NT/2000/XP, DOS,.

CM Tools : Visual Source Safe, Rational Clear Case, Remedy.

Software Engg. :SDLC, Project Management

Applications: MS Office, Visio …etc.

Training Courses

Project Management – PMP training, March 2009.

Rational Performance Automation Test 2002 & Rational Functional Automation Test 2002.

Window NT (Installation & Administration)

PC Repairing and Maintenance.

Internetworking with Microsoft TCP / IP.

Developer 2000 (SQL, Forms, Reports)

Driving License

Holding Driving License (Canadian, Jordanian, Saudi, & UAE)