Slide 1

Zamtel Call Centre Tender PreBid Workshop 10 th March 2014

Slide 2

Workshop Agenda Team Composition Opening Remarks By Supply Chain Manager Tender Overview By Project Manager Prequalification Criteria Technical responsiveness Checklist. Commercial Requirements Questions from Bidders Closing Remarks form Supply Chain manager

Slide 3

Bidders Composition SAP Aspect Interactive intelligence NEC Siemens Cisco Alcatel Lucent Intellicom Altitude Software Huawei Genesyms Avaya

Slide 4

The primary operational and business requirement for the Contact Centre Platform is for a highly reliable and resilient Telephony System to meet the current and future (i.e. five years projection) Contact Center capacity requirements. system must be future-proof to ensure that Zamtel continues to offer quality contact center services even with change in technology of the Core Network. Zamtel offers a wide range of services which include the following: Mobile Voice and Data Telecommunications services Fixed Voice and Data Telecommunications services (land line and ADSL) Other Value-Added Services like Mobile Money Due to this diverse range of Services offered by Zamtel, the Contact Centre System must be flexible to enable agents handle different products. The proposed contact center platform shall need to integrate to the mobile network using Sigtran and to the Fixed network (Soft Switch) using SIP Trunk. To ensure a reliability and resilience, the contact center the proposed contact center platform must have N+1 redundancy (i.e. active/passive configuration) with automatic fail-over between the active and passive nodes. System Overview Team Composition

Slide 5

Call Centre Road Map 1. The First Phase will focus on the Core contact solution feature 2. The Second Phase will focus on the Disaster recovery solution 3.The Third Phase will focus on the Hosted call centre Solution and CRM Phase 1. Fit for Purpose call centre Solution Phase 2. Disaster Recovery Site Phase 3. Hosted call centre Solution/CRM

Slide 6

System Architecture Team Composition

Slide 7

Tender Overview Team Composition DESIGN SUPPLY INSTALLATION & IMPLEMENTATION COMMISSIONING Of NEW VoIP TELEPHONY SYSTEM AND CONTACT CENTRE SOLUTION

Slide 8

CRITICAL!!!!!. The Final bid price should only encompass the Current Requirements The Future requirements should be priced but not included in the Final bid price The Bidder should have deployed a similair solution in a Telecommunication environment Joint Ventures will not be applicable but subcontracting Observe time when delivering the tender document on the submission date as late submissions will not be accepted Ensure all the documentation requested for in the preliminary part of the tender document is submitted in full as omission of one will mean an automatic disqualification at prequalification stage

Slide 9

Prequailification Criteria Team Composition Section II, Bid Data Sheet Technical Specification SCC Payment terms and other conditions of the contract

Slide 10

Technical Responsiveness Checklist. Page 215 Technical Responsiveness Checklist must be filled in by vendors and vendors must state whether they comply or not to each item. When stating TECHNICAL REASONS SUPPORTING COMPLIANCE, bidders must supply correct cross references to supporting information in their Technical Proposal for Zamtel. In addition to filling in this technical Responsiveness Checklist, bidders must provide a Technical proposal as part of their bid. The bidder must specify where possible for each feature any limitation in the system in terms of capacity, licensing and functionality, if any. Ensure that all items that you have complied to and promised to provide in the Technical responsive checklist, are included in the pricing.

Slide 11

Grand Summary Cost Table. This consists of two items, the Supply and Installation Costs and the Recurrent Costs. The two make up the grand total or contract price. Supply and Installation Cost Summary Table. This table must be used by the bidder to indicate all the items that they will supply and implement to achieve Operational Acceptance of the System. Bidders must add/subtract items to this table to ensure that all items that the bidder has indicated in the technical responsiveness are priced. Recurrent Cost Summary Table. This table must be used by the bidder to indicate any recurrent cost necessary for the operation of the System. Bidders must add/subtract items according to their solution. Recurrent Cost Sub-Tables(s). This table must be used by the bidder to indicate all the recurrent costs that Zamtel is expected to incur in the next 5 years. Projected 5 Year Costs. This section has 6 tables that must be used by the bidder to indicate the costs of licenses based on our projected 5 year growth. It also has a table that shows the projected 5 year subscriber growth to assist the bidders in scoping their solution and thus ensure that they propose a solution that will accommodate our future growth requirements. Commercial. Page 263

Slide 12

Questions ?