MOHAMED HAMED MOSTAFA ZAKI 5A Masrawya Compound, Fifth District-New Cairo -EgyptPhone: 002 29200136Mobile: 002 0111 99 99 317E-mail: mrzee87@hotmail.com

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OBJECTIVE

Seeking a position in a large organization where I can apply my expertise and skills to serve this organization and learn as much as I can to develop my knowledge and my career.

EDUCATION

College: Ain Shams University, Faculty of commerce, Batch 2010 .Bachelor of commerce. School: Tabary Language School. Third Secondary Certificate - 2003

HIGHLIGHTS OF QUALIFICATIONS

- Handling high-pressure workloads and deadlines.- Hard worker, reliable, organized and self-motivated.- Strong organizational, problem solver.- Goal oriented as well as solution oriented.- Good team player.- Excellent communication skills.- Able to work unsupervised or in a team environment.

SKILLS ACQUIRED

Professional in organizing seminars, workshops and conferences.Computer skills: PowerPoint, Word, Excel, Internet data retrieval.English and Arabic typing.Customer Service-After Sales.

PROFESSIONAL EXPERIENCE

Sales Manager (October 2010- till present) Katameya Heights Golf & tennis Resort , Golds Gym Elite

Deal with Clients to sale gym memberships.

Sales executives sell Gyms Memberships and services to new and existing customers.Presenting the product or service in a structured professional way face to face.Responsible for all sales activities in assigned accounts or regions. Manage quality and consistency of product and service delivery.Present and sell company products and services to current and potential clients. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. Follow up on new leads and referrals resulting from field activity. Identify sales prospects and contact these and other accounts as assigned. Prepare presentations, proposals and sales contracts. Develop and maintain sales materials and current product knowledge. Establish and maintain current client and potential client relationships. Prepare paperwork to activate and maintain contract services. Manage account services through quality checks and other follow-up. Identify and resolve client concerns. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. Coordinate company staff to accomplish the work required to close sales. Develop and implement special sales activities to reduce stock. Other duties as assigned.Manage sales team.

Project manager (2008 2009) Masterpiece Company

Managed events:FUE (Future University in Egypt) welcome party 2008.FUE (Future University in Egypt) welcome party 2009.UEFA champions league tour in Egypt 2009.

Sales and Marketing Executive (2006-2008)Lycius Company.

Company works in importing and selling High quality candles.

Helping in choosing the target segment.Making surveys for new clients.Making new offersMeeting clients for introducing the products.

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Customer Service Summer Trainee (2007-2009) Al Ahly National Bank Provide splendid customer services to customers in a friendly and courteous manner at all times.Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.Improve customers banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.Inform and suggest new banking products to customers.Provide information to customers on their account status and account balances.Open new bank accounts according to laid down rules and guidelines.Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.Participate in marketing and awareness campaigns in the bank to create an enlarged customer base.Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfactionEnsure that customers confidential information is properly protected and only used for official purposes.Be involved in performing some financial related and marketing transactions.Channel complex customer complaints and challenges to the right quarters for effective resolution.Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.

LANGUAGE PROFICIENCY

1Arabic: Mother tongue.

2English: Very Good (spoken and written).

PERSONAL DETAILS

1Date of Birth: July 30, 1987.

2Place of Birth: Cairo, EGYPT.

3Nationality: Egyptian.

4Military status: Exemption.

5Marital Status: married.

6Egyptian Driving License: Valid

7Gender: Male

REFERENCEReference will be furnished upon request.