CURRICULAM VITAEA.N. MOHAMED YUSUF ALI

: 0551856573 / Abudhabi-UAE: mdyusufan@gmail.com

Career Objective And Expectation: A highly adaptable to work in a global competitive environment, seeking where my leadership potential, strategic planning and business development skills will be fully utilized to provide me the organization effectively to its goals while making full use of my potential and experience with the best.An organization that provides a competitive atmosphere to work towards face new challenges and technologies that stimulates my personal success and improve business for an organization growth. Business Professional Experience: Backoffice managerial experienced in retail banking and ITES professional with 9+ years of work-experience. Well exposure in various aspects:

Retail Banking: Retail-Credit-Risk Portfolio & Collection Analytics, Credit/Collection workflow process.

ITES_BPO: e-publishing, e-commerce, Data Entry and Conversion, Document/Inventory management, Order-fulfillment & Records Management, Supply Chain management, Healthcare Caims Processing.

Strengths and Skills: Highly skilled in leadership, management, oral/written communication, interpersonal, and

analysis. Familiarized in Business model workflow tool development and conducting User Acceptance

Testing (UAT). Solid skills in analytics tool, report generation, data cleanup, business object proposals and

bidding. Able to continuously meet targets (SLA / KRA) and surpass expectations. Ability to built and work with cross-functional teams and people from diverse backgrounds Strong attention to focus on task completion, priortize and resolving problem in a timely fashion. Good conflict management, Thinking Creatively, Active Listening, Dynamic team player and

decision-making. Passionate in Day-to-day management of the site, ability to troubleshooting any technical

problem function/area, including supervising the production staff and sub-contractors (Vendor). Technology skill :

In-depth knowledge of Core banking systems - Vision Plus, T24, Finnone, ICCS, CRM-Talisma MS Office, SQL, XML, HTML, CSS, Visual Basic, MS-DOS Photoshop, Adobe- Indesign, OCR, Epsilon, epublising tool, (etc.) Microsoft certified professional and Diploma in Computer Hardware and Networking.

Highlights: Received Memento from Management for a higher revenue generation. Best project award in Kaizen(Idea generation) Aspire program. Recognized by customer and senior management for completed the project in short period. Consecutive Star Winner award for various month in people and administrative management.

Personal Information: Qualificaiton - Bachelor of computer application, University of Madras. Age - 31 Years Marital Status - Married Nationality - Indian Languages Known- English, Tamil and Hindi (Beginner)

WORKING EXPERIENCE: Currently working as a MIS Officer in Finance House, Abudhabi -UAE (Aug-2014 - till now)Work Nature: Data Analytics for Retail Credit Risk Portfolio & Collection Management.Duties &Responsibilities:

Support risk management and collection department in various system driven projects ensuring the MIS & report requirements are executed within the stipulated timelines.

Develop and analyze daily/monthly retail portfolio / collection MIS which would assist the credit risk and collection head and manager to take decisions

Prepareing Vintage / Segment / Delinquency / ENR/ Was-is / NCL / GCL / Yield reports on a monthly/Weekly basis as is appropriate and recommend to Retail Portfolio Manager / Head on portfolio management options in managing the bank’s overall risk.

Managed the lending to CLI / Top-up program on the Credit Card / Loan platform. Provideing approved / decline trend analysis across all retail products. Prepare/Monitor Credit Analayst, Fraud, collection and sales officer performance reports. Preparing BRD (Business required document) and conducting (UAT) for core banking systems

enhancement. Support retail operation team to evaluate the data quality in front and back end of the CRM/T24

systems. Maintain all retail products (Conventional/Islamic) daily submission MIS and appropriate data back-

up. Compile data to suit business needs by capturing and publishing daily, weekly and quarterly

metrics. Participate in the cross-functional team meetings and trainings to solve recurring internal business

issues in MIS. Provide data driven analysis of the business processes to senior management in unit heads when

required. Quality assurance of processed Cards/Loans (Conventional/Islamic) application. Coordinate with cross functional teams, External CPV Verification, Card Operations. Ensure sufficient processes are in place to maintain data integrity and management.

Worked as an Senior Team Leader in Amnet Systems Private Ltd, Chennai, India from December 2010 – January 2014 (3 Years, 1 Month)Work Nature:eBook, Data Entry, Data Conversion(PDF,Image,word,Scanning,HTML,XML)Duties &Responsibilities: Primary contact for Administration, Project implementation and Followups. Lead the team to produce streamlined production and Contributes to team effort by

accomplishing the client quality/target results SLA. Manage production capacity, staff and schedule forecasting. Expertly convert features to benefits to achieve customer objectives cost reduction in the

production. To coordinate and responsible for the project right from requirements to deliver. Resource planning and weekly roster / Attendance. Monitoring customer complaints and find solutions with help of seven QC tools. Monitor production to ensure a positive customer experience and provide direct feedback. Managing the team target (KRA) as well as an individual target of team members. Represent the team in meetings and conference calls. MIS reports as well as optimum utilization of resources & system. Executed annual performance appraisal and provide feedback to the team members in a periodic

manner.

Had worked as a Processor in Firstsource Solution, Chennai, India from March 2007 to December 2010 (3 Years, 9 Months)Work Nature: Online-Support, Customer Service, Fullfillment, Inventory ControlDuties &Responsibilities: To coordinate and responsible for the project right from requirements to deliver. Online e-distribution, Online entry, Customer Query clearance through Phone, Email and IM. Maintains data entry requirements by following data program techniques and procedures. Secures information by completing data base backups. Maintains operations by following policies and procedures, reports by keeping information

confidential. Understanding the Functional specification and Preparing project specification Document. Documenting any major problems customers are facing with the products in large numbers &

reporting it to the concerned department. Prepare QRM (Quality Review Meeting) documents and submit to Project Manager review. To exercise general control over all activities in online database Stores. Coordinating between different departments for any issue.

Provide System support and Database maintenance.

Had worked as a Supervisor in Thamarai BPO, Trichy, India from June 2006 to November 2006 (7 Months)Work Nature: Transaction / Claim processing, QC & AuditDuties &Responsibilities: Transferring data onto online order forms. Entering Medical data, market survey information and personal information into computer

databases. Processes customer and account source documents by reviewing data for deficiencies; resolving

discrepancies by using standard procedures. Performing QA data review and cleanup processes. Sorting and processing data invoices from the system database. Highlighting any discrepancies in data to managers. Handling confidential information in line with the firm's data security protocols. Cross referencing data to ensure its accuracy and completeness.