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HOME, COMMUNITY AND SOCIAL SUPPORT MORUYA AND ULLADULLA HUB Calendar of Social and Learning Programs

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Page 1: Your Learning & Lifestyle Programsyumaro.com.au/yumarocourseguide.pdfBuild skills and confidence to become brilliant with kitchen fundamentals. From toast ... You will be amazed at

HOME, COMMUNITY AND SOCIAL SUPPORT

MORUYA AND ULLADULLA HUB

Calendar of Social and Learning Programs

Page 2: Your Learning & Lifestyle Programsyumaro.com.au/yumarocourseguide.pdfBuild skills and confidence to become brilliant with kitchen fundamentals. From toast ... You will be amazed at

About Yumaro

Where to Find Us

We are a multi award winning registered NDIS provider that empowers people to lead fulfilling and meaningful lives. Yumaro offers a tailored quality service across the Eurobodalla and Shoalhaven regions. Yumaro offer employment opportunities, training, accommodation, support coordination, plan management and home and community support to over 230 people living with a disability and mental illness.

Home and Community Support UlladullaPhone: 02 4455 4799157 Warden Street Ulladulla NSW 2539www.yumaro.com.auwww.facebook.com/yumaroinc

Home and Community Support Moruya Phone: 02 4474 33366-8 Shelly Road Moruya NSW 2537www.yumaro.com.auwww.facebook.com/yumaroinc

What’s Inside.....Home and Community Support ........................................................................................................... 1

Other Services Yumaro Provides ........................................................................................................ 2

Ulladulla Activities Timetable ............................................................................................................... 3

Moruya Activities Timetable ................................................................................................................. 4

Social and Leisure Options ................................................................................................................... 5

Get Moving! ................................................................................................................................................. 7

Personal Learning and Skill Development Programs .................................................................. 8

How to Get in Touch ................................................................................................................................ 11

Service Quality ........................................................................................................................................... 11

Page 3: Your Learning & Lifestyle Programsyumaro.com.au/yumarocourseguide.pdfBuild skills and confidence to become brilliant with kitchen fundamentals. From toast ... You will be amazed at

Home & Community SupportMORUYA AND ULLADULLA HUBS

Our service provides: 4 A team of experienced disability support and mental health staff of various ages and

expertise, 4 Careful matching to ensure compatibility with your disability support person, 4 We engage with both participants and their families (Carer) to conduct wellness checks to

check on your wellbeing and ensure your supports are working for you, 4 We provide a personalised service and work with participants individualised needs and work

with them to achieve their own personal goal choices, 4 Participants and their family (Carers) have the ability to liaise directly with Coordinators and

Management team for resolving issues and adjusting programs, 4 Support in the home, in the community seven days a week.

Home and Community Support Services can include:

In-home Support – support with morning and evening routines, meal preparation, cleaning and other household tasks, personal care and much more

Lawn and Grounds Maintenance

Social and Community Support – getting out and about to the things you like to do

Transport – assistance to get your errands done, go to appointments, do the shopping, or travel from A to B

Skill Building – build your skills to become more independent at home and in the community

Social Calendar of Group and Centre Based Activities – we provide opportunities to make friends through a number of group activities ranging from going ten pin bowling, fishing, going to the movies, bush walking, friendship groups, gaming, arts and craft groups and more.

Short Term Accommodation - Supporting people at home or in our newly built accommodation in Moruya, and allowing families (carers) to take a break.

We Care About You! and enjoy seeing you grow, blossom and enjoy a better quality of life whilst having some fun along the way!If you would like to any supports from our Moruya Hub please call or email Jessica on 02 4474 3336 - [email protected]

Or speak to Kylie for our Ulladulla Hub on 02 4455 4799 - [email protected]

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Other Services Yumaro ProvidesNavigating the NDIS Service Free one-on-one discussions and information sessions on the NDIS – Contact the office on 02 4474 3336 and speak to Elizabeth Learning Programs - Moruya and Ulladulla Yumaro’s Learning Centre provides a range of innovative educational programs that build the capacity of our participants to help them succeed in all aspects of life. Yumaro’s training programs are specially developed and delivered for people with a disability. Our programs include: Literacy and Numeracy (or life skills), Computer and Technology Support, Personal Capacity Building and more - For more information please call or email Neil on 02 4474 3336 - [email protected] Customised Employment, Job Skills and Employment Pathways Secure jobs for people with disabilities and or living with a mental illness in a supported environment. Yumaro runs over eight different social enterprises – textiles, recycling, confidential shredding, clothing embroidery, garden maintenance, car washing, wood shed, screen printing, horticulture and sandbags - and is a ‘soft entry to the workforce’. We also provide transport to and from work. Other skill building programs can include: Supported Employment School Leaver Employment Supports (SLES), Capacity Building / Work Readiness Programs, Customised Employment Programs / Work Experience / Open Employment Opportunities and Micro Business programs and a Mentoring serviceYumaro Support Coordination Yumaro’s Support Coordination team collectively has many years experience in the NDIS arena, and in addition to providing Support Coordination where that is included in your plan, we can also offer in-kind supports from your core budget according to your support needs. Our team can help you understand and implement your plan, link you with providers and collect evidence to prepare for your plan review. Or maybe you require assistance with one particular goal or support need of your plan. For more information please call Elizabeth on 02 4474 3336 or email [email protected] In-kind Support Coordination Yumaro’s team of support coordinators can also provide in-kind support for you from your core supports to assist with navigating your plan, sourcing providers and planning for your plan reviews – For more information please call or email Elizabeth on 02 4474 3336 - [email protected] NDIS Plan Management Service Led by a qualified Certified Public Accountant (CPA), Yumaro NDIS Plan Management team supports participants with provider invoices and payments, giving you maximum control over your plan funds and information and where they are being utilised. You don’t have to handle money, make payment requests or process invoices and pay your providers – this is all taken care of by our Plan Management Team. If you are new to Yumaro and would like to discuss Plan Management supports, please ask your Support Co-Ordinator or ask for Elizabeth on 02 4474 3336 or email [email protected]. Or your usual Plan Management contacts of Tracey and Sonia are available on 02 4474 3336 or email [email protected] is a leader in providing Specialist Disability Accommodation (SDA) as well as support independent living (SIL). We can help you with SIL and SDA applications and find you somewhere to live – For more information please call or email Vicki Collins on – 02 4474 3336 - [email protected] Term AccommodationCome and stay with Yumaro in our 2 bedroom respite unit in our newly built Accommodation complex in Moruya – For more information please call or email Vicki Collins for more info and bookings – 02 4474 3336 - [email protected]

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Page 5: Your Learning & Lifestyle Programsyumaro.com.au/yumarocourseguide.pdfBuild skills and confidence to become brilliant with kitchen fundamentals. From toast ... You will be amazed at

Ulladulla Activities TimetableJANUARY TO MARCH 2021

TO ENROL: If you would like to attend any of the activities please get in touch with our team:ULLADULLA HUB - Call Kylie or Sue on 02 4455 4799 or email [email protected]

LEARNING PROGRAMS - Call Neil on 02 4474 3336 or email [email protected] Costs: Our activities and programs are designed to help participants reach their NDIS goals and achieve specific outcomes. Exact costs will depend on the support needs of the participant and therefore pricing will be quoted individually. Please call Kylie to receive an individual quote. Costs/Claims Programs are funded through your NDIS Plan. Give us a call to discuss specific costs for you. Yumaro is an eligible Temporary Transition Payment (TTP) provider and charges TTP rates. You can learn more about this on the NDIS website.Last Minute changes: We aim to follow the timetable and programs as much as possible however due to poor weather, changed par-ticipant interests or new attendees etc., the planned activity may change in consultation with participants and families on the day.

MONDAY THURSDAYTUESDAY FRIDAYWEDNESDAY SATURDAY

Monday Catch Up

Crafty Creations

Community Outings

Friday Friendship

Dinners

Yumaro Ten Pin

Bowling and Cafe Lunch

Fit, Active and

Engaged

Girls Day Out

Capacity Building Program

Meditation and

Relaxation Group

IT Computer and MusicCrafty

Creations

10:30am to 12:30pmWEEKLY

9:30am to 12:00pm

11:00am to 1:00pm

WEEKLY

5:00pm to 7:00pm

FORTNIGHTLY

11:00am to 2:00pm WEEKLY

12:30pm to 4:30pm WEEKLY

11:00am to 3:00pm WEEKLY

11:00am to 12:00pm

2:00pm to 4:00pm WEEKLY

9:30am to 3:00pm WEEKLY

12:30am to 2:30pm

Board Games and Coffee in the Activities Room

12 Week Program in the Activities Room including

Morning Tea

12 Week Program12 Week Program

12 Week Program in the Learning

Centre

In the Activities Room

12 Week Program in the Activities Room including

Lunch

UPCOMING ACTIVITIES TO START IN JANUARY 2021

We also offer Supported Employment in the Yumaro Australian Disability Enterprise (ADE), School Leaver Employment Supports (SLES), Microbusiness & Customised Employment Opportunities –

call Neil on 0244 74 3336 or email [email protected] if you’re interested

Cooking classes and Living Skills ProgramsBeach to Bush Walks

Morning Moves and Gentle ExerciseGardening to plate cooking classes

Monthly Movie Buff GroupLadies/Mens Social Group

Saturday Ten-Pin Bowling groupAFL, NRL and NBA Basketball game days – Look out for dates in 2021

If you do not see anything that you would like to do give us a call we can organise something just for you!

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Page 6: Your Learning & Lifestyle Programsyumaro.com.au/yumarocourseguide.pdfBuild skills and confidence to become brilliant with kitchen fundamentals. From toast ... You will be amazed at

Moruya Activities TimetableJANUARY TO MARCH 2021

MONDAY THURSDAYTUESDAY FRIDAYWEDNESDAY SATURDAY

Cooking Classes

Cooking Classes

Cooking Classes

Putting on the Green

Golfing Group

Literacy and Numeracy

(or Life Skills)

Program

Crafty Creations

Crafty Creations

Yumaro Ten Pin Bowling Group

Movie BuffsYummy Cafe Canteen Day

Yummy Cafe Dessert Making

10:30am to 12:30pm

------12:30pm to

3:00pm

9:00am to 11:30pm

------11:30am to

2:00pm

9:00am to 11:00pm

------11:30am to

1:30pm------

1:30pm to 3:30pm

9:30am to 3:00pm

9:00am to 11:30amWEEKLY

9:00am to 11:30amWEEKLY FORTNIGHTLY

Time TBA LAST SATURDAY OF THE MONTH9:00am to

2:30pm9:00am to 12:00pm

12 Week Program in the Yumaro

Kitchen

12 Week Program in the Yumaro

KitchenWEEKLY

12 Week Program

In the Activities Room

In the Activities Room

12 Week Program

12 Week Program

12 Week Program

Capacity Building Program11:00am to 12:00pm

12 Week Program in the Learning

Centre

IT Computer Classes

Beach and Bush Walking

9:30am to 4:00pm WEEKLY

9:00am to 12:00pm WEEKLY

12 Week Program

Cooking Classes12:30pm to

3:00pm12 Week Program

in the Yumaro Kitchen

IT Computer Classes9:30am to 4:00pm WEEKLY

IT Computer Classes9:30am to 4:00pm WEEKLY

10:00am to 2:00pm

FORTNIGHTLY

Batemans Bay and Narooma

UPCOMING ACTIVITIES TO START IN JANUARY 2021

We also offer Supported Employment in the Yumaro Australian Disability Enterprise (ADE), School Leaver Employment Supports (SLES), Microbusiness & Customised Employment Opportunities –

call Neil on 0244 74 3336 or email [email protected] if you’re interested

Community Outings across the EurobodallaGaming afternoon in the Activity Room – 4-6.30pm starting in Feb 2021

Fit Active and Engaged Hooked on FishingNarooma Social Group Ladies/Mens Social Group

Garden to Plate Cooking ClassesAFL, NRL and NBA Basketball game days – Look out for dates in 2021

If you do not see anything that you would like to do give us a call we can organise something just for you!

TO ENROL: If you would like to attend any of the activities please get in touch with our team:

MORUYA HUB - Call Jess or Cathy on 02 4474 3336 or email [email protected]

LEARNING PROGRAMS - Call Neil on 02 4474 3336 or email [email protected]

Activity Costs: Our activities and programs are designed to help participants reach their NDIS goals and achieve specific outcomes. Exact costs will depend on the support needs of the participant and therefore pricing will be quoted individually. Please call Jess to receive an individual quote. Costs/Claims Programs are funded through your NDIS Plan. Give us a call to discuss specific costs for you. Yumaro is an eligible Tempo-rary Transition Payment (TTP) provider and charges TTP rates. You can learn more about this on the NDIS website.

Last Minute changes: We aim to follow the timetable and programs as much as possible however due to poor weather, changed par-ticipant interests or new attendees etc., the planned activity may change in consultation with participants and families on the day.

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Page 7: Your Learning & Lifestyle Programsyumaro.com.au/yumarocourseguide.pdfBuild skills and confidence to become brilliant with kitchen fundamentals. From toast ... You will be amazed at

Social and Leisure OptionsOur social and leisure activities focus on building friendships and self-confidence to venture out into the community- while being supported by our experienced Home and Community Support staff. Enjoy a range of outings tailored to the groups interests.

Yumaro Ten Pin Bowling Social Group

Social Outings

Friendship Dinners

Monthly Movie Buff Group

Jigsaws, Board Games and Cuppas

A favourite among our participants with lots of laughter! Our Ten Pin Bowling activity provides a great opportunity to have fun, build friendships and social circles while participating in a team sport. Activity Cost: $13.50 (paid to bowling venue) and bring some money for lunch.

A weekly/fortnightly group that aims to promote independence, community access and working together. Our social community outings will go to a variety of places across the Eurobodalla and participate in range of activities. These outings are planned with input from our participants so they can plan accordingly and bring money/lunch if required. Travel training may be included too.

Friendship Dinners is a really good opportunity for people eat together, to socialise and develop social connections. Yumaro friendship dinners are a great opportunity to spend time with like-minded friends and enjoy the opportunities to dine, picnic and BBQ in our beautiful area. Activity Cost: varies see timetable.

This is one for the movie buffs! A social group for people who love going to the movies, get together with friends to watch a movie and have dinner once a month. We have groups that go to three different locations, Narooma, Batemans Bay or Ulladulla movie cinema. Activity Cost: $15 (paid to the cinema) and bring some money dinner/snacks.

This group come together on play board games and card games and enjoy a cuppa together. Come meet new friends. No additional costs.

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Page 8: Your Learning & Lifestyle Programsyumaro.com.au/yumarocourseguide.pdfBuild skills and confidence to become brilliant with kitchen fundamentals. From toast ... You will be amazed at

Crafty Creations

Narooma Social Group

From the Garden to the Plate

Yumaro Gaming Group

Hooked on Fishing

Build friendships and social circles around easy to learn art and craft. Explore your creativity with this 12-week program is run in small groups where you get to choose an art/craft activity you would like to learn, for example, painting, card making, mosaics, beading etc. Each person is encouraged to use their own creative flare and you also have a chance to enter works into Yumaro and community exhibitions.

A social get together in Narooma with friends that includes activities such as, gentle walking, sightseeing and BBQ’s and opportunity to build friendships and socialize with friends. Activity Costs: Bring some money for morning tea or lunch.

From the garden to the plate! It doesn’t get any fresher than eating food straight from our Yumaro and community veggie gardens. The 12-week gardening group will get the opportunity to grow their own veggies and herbs, and make something for their morning tea or lunch. Garden hat, gloves and sunscreen is supplied. No additional costs involved.

Don’t just stay at home and game alone. Come and game with friends, and join our Yumaro gaming community where participants can develop social and supportive connections where you can challenge yourself with championships, in-house and world-wide competitions. See if you can take home the Yumaro Gaming Championship trophy! This 8 to 12-week program will be tailored to suit participants. Light refreshments will be provided

Have some fun and throw in a line to see if you can catch yourself some lunch! If you enjoy fishing then this one’s for you. We will visit various accessible locations across the Eurobodalla and Shoalhaven regions for river, wharf or surf fishing. We will make fishing easily accessible for abilities. Speak to us if you require adaptive fishing equipment. No additional activity cost applies to however bring your Health Care Card or Valid Fishing License. Clients must bring clothing to suit outdoor weather conditions, a sun hat, drink and snacks.

AFL, NRL and Basketball TripsSupport your team, get into the footy spirit, these ones are not to be missed! Activity costs: Varies see timetable for more info.

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Get Moving!Our Get moving activities encourages participants to engage in sports and physical activities to increase and maintain their fitness, health and wellbeing in a fun and safe environment. Make new friends and learn some new skills! With a complete timetable of programs available across our two sites, there is something to suit everyone’s needs & interests and we hope you will make great friends and most importantly have FUN with us!

Fit, Active and Engaged

Morning Moves and Gentle Exercise

Putting on the Green Golf Group

Beach and Bush Walks

Promoting healthy living, exercise and team bonding. Get your body moving by joining our fit active and engaged 12-week program. Fit, Active and Engaged (FAE) promotes health and well-being through a range of sporting activities in a local park. Go at your own pace, make friends and work together as part of a team while enjoying the great outdoors. No additional activity costs applies.

A light exercise group focusing on physical health and wellbeing, gentle exercises, tai chi, games, and more in a fun and friendly social group at Yumaro and enjoy a cuppa with friends after. Includes occasional walking excursions or visits to other recreation venues.

Calling all keen golfers! A fortnightly golfing group at the Moorings Golf Course in Tomakin where you can choose to play a round of 18-hole mini golf, play a full 9-holes, or just fancy hit at the aqua driving range for all skill levels. Activity costs: $8-18 (paid to the golf course) and bring some money for lunch.

Let’s go on an adventure and explore our local beaches and bushlands with our 8 or 12-week program. Participants can select destinations where they would like to explore. During these activity participants learn about the health and safety elements of the environment and give the opportunity to learn about animals they may encounter, plants they might see, local history, art work & sculptures all while doing a little exercise. All you need is a hat, walking shoes, and some water and you’re good to go! Sunscreen is supplied. No additional activity cost applies.

2021 Winter/Spring Annual Yumaro Camping and Glamping TripJoin us for our annual camping and glamping holidays in the Eurobodalla and Shoalhaven shires. This weekend away will allow you to experience the great outdoors; enjoy the company of others; learn to prepare a meal and cook outdoors and even throw a line in and catch a fish or two. Each person is supported according to their individual needs and interests. Book early to avoid disappointment as spaces are limited.

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Page 10: Your Learning & Lifestyle Programsyumaro.com.au/yumarocourseguide.pdfBuild skills and confidence to become brilliant with kitchen fundamentals. From toast ... You will be amazed at

Personal Learning and Skill Development ProgramsYumaro’s training programs are specially developed and delivered for people with a disability. Our programs instil tremendous personal pride in participants; they build independence, skills, and social connections, and are great fun! We develop programs to will meet your individual learning and development needs – simply contact the Learning Centre today to discuss how we can help you on your learning journey.

Yummy Canteen Crew

Cooking Classes

Short Term Accommodation - Living Independently

This program provides participants the opportunity to learn and develop hospitality skills in our Yummy canteen and kitchen. In a small team, participants will gain skills in preparing canteen meals, cooking and serving meals for our Thursdays Yummy canteen. Participants will have opportunities to learn;• Work skills like customer service and service meals,• Safe food handling and preparation,• Cooking meals to order,• Time management and organisational skillsAll of this happens in a relaxed and social environment and of course – you get to enjoy the canteen lunch too.

Build skills and confidence to become brilliant with kitchen fundamentals. From cooking basic meals to culinary cuisines, we design the program around you and your goals. Participants often freeze what they cook in the programs and hey presto healthy lunches and or dinners for a week! Held in our Yumaro Kitchen our individualised 8 to 12-week cooking classes where you can learn how to menu plan, create shopping lists and go shopping in store for the ingredients, create basic budgets, how to prepare and cook meals, and all about food safety & hygiene.

Explore Independent living at Yumaro Living’s new Short Term Accommodation Unit in Moruya.Enjoy great company, professional support, peace of mind as you build confidence with tailored independent living program for learning to live out of home or just come for a break to get away! Beautiful brand new facility. Call or email Vicki Collins for info and bookings - 02 4474 3336 - [email protected]

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Independent Living Skills

Music and Singing

Capacity Building Program

Literacy and Numeracy (or Life Skills)

Computer, Social Media & Tech Classes

Our 12-week Living skills programs is an individualised program that supports the development of greater independence and improved everyday life skills. The topics are guided by the participants to build your capacity and confidence in the areas such as; cooking programs, manage household tasks including budgeting, shopping, menu planning and social skill development. This program can include regular community outings, weekly shopping and cooking sessions as well as participating in community fun events. In small groups participants inspire each other, have fun and build social capacity.

Learn to play the guitar or develop your singing voice - individually or in a small group.

This series of program are run in small groups and will help you develop your knowledge and skills so that you are a better communicator, problem solver and workplace team member and more.

This course explores basic literacy and numeracy in real life situations and aims to improve skills to build confidence and independence. Delivery includes one on one or small group learning activities aimed to improve your literacy and numeracy skills for everyday living. We can help you build confidence in:• Literacy and Numeracy • Managing money and money skills • Using public transport and even getting your L’s • Personal development and Safety

Learn everything you need to know about using your computer, your phone, ipad and even how to access social media in a supportive atmosphere. This is a personalised one on one or small group program where the learning is tailored to your individual needs – learn at any level and at your own pace. In past programs participants have learnt to use their phone for the essentials like contacts, making and receiving calls and using the mirriad of apps as well how to purchase and use speech assistance software / apps on an tablets and phones. Others have enjoyed learning to safely navigate the internet, safely look up information on services and interests, use Facebook wisely, send emails to keep in touch with family and friends and much more. This program is available for all abilities and interests.

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Page 12: Your Learning & Lifestyle Programsyumaro.com.au/yumarocourseguide.pdfBuild skills and confidence to become brilliant with kitchen fundamentals. From toast ... You will be amazed at

Driving and Cars

Micro Business Program

School Leavers Employment Services (SLES)

Customised Employment Opportunities

Getting Your L’s and Learning to Drive. We can help you get on the road! Our experienced trainers can help you gain the knowledge to pass your L’s or P-Plate knowledge tests. We can also help to arrange driving lessons, and advanced driver training with local providers..

Develop the skills, knowledge and gain the supports to run your own “Hobby / Micro Business”. This program targets and provides support based the individual needs of the micro business.

This program is designed to assist school leavers to develop the knowledge and skills to support their transition from school to employment. SLES will provide the confidence to fully participate in employment through and individual and targeted learning plan. SLES runs over a two-year period and is fully supported by NDIS funding. We offer a two/three day a week program that includes but not limited to:• Workplace skills development in our ADE • Work placement and experience in the local business community.• Individual ‘Literacy and Numeracy’ training • Individual computer training- understanding the needs of technology in the workplace.• Skill and knowledge development in effective communication and team work in the workplace.• Capacity building programs

This program takes a holistic approach to employment and aims to find employment that best suits each individual. Contact Neil for a details explanation of the program.

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We understand that as the COVID-19 pandemic evolves, people with disability and their families will still require essential services and supports. That’s why we’d like to reassure you that during this time, Home and Community Support will remain open to provide support in a safe and quality environment in accordance with government guidelines.

To secure your space in any Yumaro program, simply get in touch with our team:

• Moruya Hub call or email Jessica on 02 4474 3336 - [email protected]

• Ulladulla Hub call or email Kylie on 02 4455 4799 - [email protected]

• Short Term Accommodation call or email Vicki on 0490 831 862 – [email protected]

• Learning and Lifestyle Programs call or email Neil on 02 4474 3336 - [email protected]

How to get in touch...

HOW TO ACCESS FUNDED YUMARO SERVICESYumaro is a NDIS registered provider, to access Yumaro NDIS services an individual must have an NDIS Plan. To access a service at Yumaro, please make an appointment with our Intake team – contact Elizabeth on 02 4474 3336 or email [email protected]

COMMITMENT TO INDIVIDUAL SUPPORTYumaro service recipients participate in Individual Planning which take into account the individual’s personal goals and needs. The changing nature of personal goals is recognised and reassessment is done annually or as required.

COMMITMENT TO CONSUMER INPUTYumaro service recipients are encouraged to provide feedback and give input in decision making so services can be shaped to the needs of participants. Feedback can be readily provided through avenues such as: speaking directly with coordinators/team leaders; responses to Yumaro e-newsletter, responding to surveys and feedback letter etc.

ANTI-DISCRIMINATION POLICYNo person shall be refused access to Yumaro services based on the grounds of their gender, marital status, religious or cultural beliefs, age, sexual preference, ethnicity, financial situation or the circumstances of their family or carer.

PRIVACY, DIGNITY, CONFIDENTIALITYYumaro has a strong commitment to respecting and protecting the privacy and dignity of all service users. Information necessary for effective delivery of services, requested from service participants, is kept in a secure location. In accordance with Yumaro’s privacy policy, no personal information will be released without the service participant’s consent.

COMPLAINTS, FEEDBACK AND DISPUTESYumaro welcome feedback and complaints either in person, in writing, by email or through our website contact form. Complaints can also be made anonymously and complaints are treated as confidential. Where there are problems with your NDIS support individuals are encouraged to take their concerns to their immediate coordinator / team leader / supervisor / support worker / trainer. If not resolved your service coordinator as well as the CEO can be approached and members of the board are available. Advocates are welcome to participate in the procedure at any time. Yumaro’s complaints policy is available on request.

Service Quality

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