Your Contact ListYour most valuable

resource!

Mike CrosbyExecutive Director

Halifax, Nova Scotia

7 Critical Activities7 Critical Activities

1. Building a Contact List1. Building a Contact List2. Setting Appointments3. Presenting Melaleuca4. 48-hour Follow Up5. Celebrating Success6. Fast Track7. Leading by Example

Scraps of paper around your office, in the kitchen or at the bottom of your purse?

Loose Business cards?

Word or Excel document?

Notebooks – more than one?

Saved on your phone, computer or blackberry?

In your head?

Scraps of paper around your office, in the kitchen or at the bottom of your purse?

Loose Business cards?

Word or Excel document?

Notebooks – more than one?

Saved on your phone, computer or blackberry?

In your head?

What Does Your Contact List Look Like?

• One notebook that’s small enough to be portable but big enough not to get lost! Always carry it with you.

• Include all contact’s numbers and emails. Put name, or the description (ie. lady who works at the Post Office), on the list even if you don’t have their phone number.

• Make notes about their family, children, job, health and the results of any communications with them. Follow up info.

• They don’t come off your list until they set up a Melaleuca account, even if it’s months or years down the road.

• One notebook that’s small enough to be portable but big enough not to get lost! Always carry it with you.

• Include all contact’s numbers and emails. Put name, or the description (ie. lady who works at the Post Office), on the list even if you don’t have their phone number.

• Make notes about their family, children, job, health and the results of any communications with them. Follow up info.

• They don’t come off your list until they set up a Melaleuca account, even if it’s months or years down the road.

What SHOULD It Look Like?

• Think of your contact list as your “inventory”. If there are no names on your list, it means that you’re out of business.

• Just like a store has to replace inventory that it sells, you have to replace names that you call.

• Think of your contact list as your “inventory”. If there are no names on your list, it means that you’re out of business.

• Just like a store has to replace inventory that it sells, you have to replace names that you call.

Your Inventory

“Building Your Melaleuca Business” workbook – Contact List Section Pages 8 –12

This is a written resource that you and all your enrollees have in your Membership Kit. Use it!

“Building Your Melaleuca Business” workbook – Contact List Section Pages 8 –12

This is a written resource that you and all your enrollees have in your Membership Kit. Use it!

Resource At Your Fingertips

• Write down 5 names from each category listed on Page 11: Family, Friends & Neighbours, School/Extracurricular, Church, Volunteer Organizations, Trade Workers, Professionals, Sports/Clubs, Services, Medical/Health, Shopping/Stores, Community.

• This equals at least 50 names. You’re off to a great start!!

• Write down 5 names from each category listed on Page 11: Family, Friends & Neighbours, School/Extracurricular, Church, Volunteer Organizations, Trade Workers, Professionals, Sports/Clubs, Services, Medical/Health, Shopping/Stores, Community.

• This equals at least 50 names. You’re off to a great start!!

“Building Your Business” Workbook

Who Do I Know Who…Who Do I Know Who…

Do not ask “Who do I know who would be interested in Melaleuca?”. Instead, ask

yourself

- Is concerned about their health or the environment

- Has small children in the home

- Has had their own business

- Has had success in their lives

- Is not happy with their job or career

- Is financially motivated

- Is open minded

- Is social & outgoing

- Knows everybody!

Ask yourself THREE questions

1. Do they already use consumable products?

2. Do I really, truly believe that they can benefit from Melaleuca (either product or business)?

3. Can they be hurt in any way? Remember, NO RISK!

Absolutely everyone you know is already someone else’s customer so

put them on your list!!!

Ask yourself THREE questions

1. Do they already use consumable products?

2. Do I really, truly believe that they can benefit from Melaleuca (either product or business)?

3. Can they be hurt in any way? Remember, NO RISK!

Absolutely everyone you know is already someone else’s customer so

put them on your list!!!

Potential Customers

Local Business Owners. If you are someone’s customer, they should be open to listening to you.

People who have already been successful ( in business, sports, community, etc.)

People who are now (or who have ever been) in another home-based business

People who have always talked about having their own business.

Local Business Owners. If you are someone’s customer, they should be open to listening to you.

People who have already been successful ( in business, sports, community, etc.)

People who are now (or who have ever been) in another home-based business

People who have always talked about having their own business.

Business Partners

• Friends, Family, Neighbours & Co-workers

• Your existing customer base–(check out your old business

reports)• Contacts who say “no thanks”• Anyone you have done business

with• Planned networking or social

events• Internet – social networking sites

Where to Look for Referrals

• Anyone you KNOW or KNOW OF• Pick up Business Cards (write on the back

ASAP anything that might be relevant – date, location, description of person, conversation, etc.)

• Keep your “radar up”:– Bulletin Boards– Online– Newspapers– Facebook or Linked-In– Emails– Conversations

Walking and Talking

• Great place to meet people but don’t talk to them about Melaleuca yet.

• Great place to get business cards but don’t talk to them about Melaleuca yet.

• Great place to find out what THEY do for a living but don’t talk to them about Melaleuca yet.

• It’s sometimes easier to get their email address than their phone number.

Networking Events

• Great memory jogger to add names to your list.

• Easy to say, “This really isn’t the best time/place to talk. What’s the best # to call you this week?”

• Keep your ears open for reasons to talk to them later. “You know, Sue, when we talked at the party the other night, you said…..”

Social Functions

Each Day …• Add one name to your contact list • Don’t prejudge who gets on the

list• Don’t worry if they would or

wouldn’t be interested ……. Just ADD to the List!!!• Next step…call/approach at least

one person per day from your list

Commit to someone that you will do this!

Each Day …• Add one name to your contact list • Don’t prejudge who gets on the

list• Don’t worry if they would or

wouldn’t be interested ……. Just ADD to the List!!!• Next step…call/approach at least

one person per day from your list

Commit to someone that you will do this!

CALL to ActionCALL to Action

- You’ve got at least 50-100 names on your list

- You’re continuing to add to your list daily.

- Now it’s time for…..

Critical Activity #2

- You’ve got at least 50-100 names on your list

- You’re continuing to add to your list daily.

- Now it’s time for…..

Critical Activity #2

On to the next On to the next Critical ActivityCritical Activity

7 Critical Activities7 Critical Activities

1. Building a Contact List1. Building a Contact List2. Setting Appointments3. Presenting Melaleuca4. 48-hour Follow Up5. Celebrating Success6. Fast Track7. Leading by Example