Your challenge is to create a new theme park with a very specific target market in mind

You must also use the time to note down all the jobs that are done within your theme park e.g. Ticket Staff

Have a look at all the different options on the menu

How is a theme park organised?

What would a diagram look like that shows the different departments?

Learning OutcomesBy the end of the lesson you will be able to…

- know the different departments within a business- describe what the Admin, IT Support and Customer Services dept would do

The Administration and IT Support functions are responsible for a range of tasks which help the business to run smoothly.

clerical tasks manning the reception deskcleaning and maintenancehealth and safety

How do the Administration and IT Support functions affect the other departments?

If the following duties are not performed properly, the other functional areas will not be able to complete their tasks and the business might fail its customers:

securityhardware/software support network management.

Customers are the most important part of any business.

offering information, advice and credit facilities

arranging deliveries

providing after-sales service

managing complaints.

How do you think the Customer Services team affect the other departments?

The Customer Services department is responsible for looking after customers’ needs to make them feel valued.

The Customer Services team has a number of tasks:

Tesco tries to achieve its core purpose by offering excellent customer service and following this value: No-one tries harder for customers.

www.tesco.com is an online shop where customers can buy their groceries and have them delivered to their homes at convenient times.

Investigate other ways in which Tesco tries to offer its customers great service.

In 1999, Tesco launched www.tesco.com.

Admin, It Support, Customer Services in…

Home BargainsSainsburysSubway

Create a mind map which shows what these departments would be responsible for in one of these businesses

Now apply your understanding to…

Task 5 of assignment