Your Business Manners Your Business Manners MattersMatters

by Loretta Di Vitaby Loretta Di Vita

Presented ByPresented By

Aissatou MontheAissatou Monthe

2/10/052/10/05

ContentContent

About the authorAbout the author Defining business etiquetteDefining business etiquette Business etiquette and diplomacyBusiness etiquette and diplomacy Scope of business etiquetteScope of business etiquette The business etiquette premise: The business etiquette premise:

Credibility and TrustCredibility and Trust

About the AuthorAbout the Author

Loretta Di Vita is a consultant in Loretta Di Vita is a consultant in business skills development, image business skills development, image and etiquette,and etiquette,

She is president of Decorum She is president of Decorum Consultation Inc.Consultation Inc.

She writes in Accenti Magazine She writes in Accenti Magazine where this article on business where this article on business manners was taken. manners was taken.

Defining Business EtiquetteDefining Business Etiquette

Business etiquette are the skills that Business etiquette are the skills that allow people to avoid embarrassing allow people to avoid embarrassing situations that maybe costly for a situations that maybe costly for a company.company.

Business etiquette and people skills Business etiquette and people skills are synonymous.are synonymous.

Business etiquette are what allow Business etiquette are what allow companies to carry a business companies to carry a business transaction from an idea to a deal.transaction from an idea to a deal.

Business Etiquette and DiplomacyBusiness Etiquette and Diplomacy

““Diplomacy” may be more suited to define Diplomacy” may be more suited to define Business etiquette. Business etiquette.

Diplomacy better clarifies other factors Diplomacy better clarifies other factors such as communications skills, and good such as communications skills, and good manners and behaviors.manners and behaviors.

Contrary to some beliefs, education and Contrary to some beliefs, education and training help in improving diplomatic skillstraining help in improving diplomatic skills

The key pre-requisites for learning The key pre-requisites for learning diplomatic skills are:diplomatic skills are: AwarenessAwareness WillingnessWillingness MotivationMotivation

Scope of Business EtiquetteScope of Business Etiquette Business etiquette is applicable to all Business etiquette is applicable to all

business environments:business environments: Diner tableDiner table Golf courseGolf course MailroomMailroom BoardroomBoardroom

Despite what some people think, business Despite what some people think, business etiquette is applicable to all business etiquette is applicable to all business domains:domains: SalesSales FinanceFinance BankingBanking EngineeringEngineering

The Business Etiquette Premise: The Business Etiquette Premise: Credibility and Trust Credibility and Trust

Good business etiquette builds credibility Good business etiquette builds credibility and trusting relationships with stakeholdersand trusting relationships with stakeholders

Building trust and credibility consist of:Building trust and credibility consist of: Being culturally consciousBeing culturally conscious Keeping good manners when interacting with Keeping good manners when interacting with

stakeholders, even beyond traditional working stakeholders, even beyond traditional working placesplaces

Making sure our behaviors are well judged by Making sure our behaviors are well judged by our most important stakeholdersour most important stakeholders

Paying attention to one’s mannersPaying attention to one’s manners