Call Reluctance And Telephone Calling

• Call Reluctance comes from a fear of being rejected.

• No body wants to know what you will do we all want to know what you did do.

• Using the Telephone to make Appointment.• How to Bypass the Secretary or Gatekeeper.

Questions are the Answer

• Selling is not Telling it is Asking questions.• Open ended question• Close ended question• The Power of Silence• Power of Listing

Listening is Caring

• Listening Versus Hearing.• Barriers effective communication.

POSITIVE COMMUNICATION FOR SELLING

• Communication.• Non-verbal communication.• Verbal communication.• What are buying signals• What are rejection signals

Uncovering the need

• Visible• invisible

ABC of Selling• ALWAYS BE CLOSING• Up Selling• Cross Selling