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The boundaries and names shown and the designations used on this map do not imply official endorsement or acceptance by the United Nations.Creation date: 14 September 2021 Sources: UNOCHA HFU For more information: @YHF_Yemen unocha.org/yemen/about-yhf [email protected] www.reliefweb.int
Project monitoring is a critical part of the management of the YHF programme cycle and a key component of the Fund's accountability framework. It enables the Fund to systematically assess progress made towards achieving the targets of YHF-funded projects, physically verify the accuracy and quality of results reported by partners and provide assurance to stakeholders on the delivery of YHF-funded assistance to targeted communities.
Between January and August 2021, the YHF monitored 47 projects through 53 field monitoring missions. 49 of the field missions (92 percent) were carried out by two contracted Third-Party Monitoring (TPM) service providers while the remaining 4 missions (8 percent) were conducted by YHF staff members. During this period, YHF also undertook review of its monitoring approaches and tools and rolled out revised Beneficiary Verification Survey (BVS) questionnaires as well as a new monitoring template. An in-depth training on the revised tools and templates was also provided to YHF Program and Monitoring Officers and TPM service providers.
In addition to the regular field monitoring missions, YHF conducted remote call BVS to collect key monitoring data from assisted beneficiaries. This data helped to assess the level of actual delivery of assistance and beneficiary satisfaction with it. A total of 4,215 beneficiaries were randomly selected from distribution lists and interviewed using structured survey questionnaires. According to the survey results, 98 per cent of the interviewed beneficiaries reported receiving the assistance and 90 per cent of those indicated that they were satisfied with it.
As part of its commitment to enhancing Accountability to Affected Populations, the Fund continued to accept and manage complaints and feedback from communities targeted by YHF-funded projects through its Beneficiary Feedback and Complaints Mechanism (BFCM). A total of 933 feedback and complaints were received directly from beneficiaries through dedicated toll-free hotline and WhatsApp numbers.
Approximately 90 percent of all the feedback received was related to minor dissatisfaction (672 cases) and dissatisfaction (166 cases). Minor dissatisfaction refers to cases such as broken items in kits, poor quality items received, long queues at the distribution sites, and long distance between the location of beneficiaries and distribution sites. Whereas dissatisfaction refers to cases such as missing items from kits, being on a beneficiary list but not receiving assistance and being asked for money or favors by community leaders or other project stakeholders inexchange for receiving assistance.
The remaining 9 per cent (87 cases) of the calls were made to request information on projects while 1 per cent of the calls were made to provide positive feedback (8 cases). No cases of breaches of code of conduct, such as fraud, corruption, sexual exploitation or abuse were reported during that period.
YEMEN HUMANITARIAN FUNDMonitoring Snapshot (January - August 2021)
92%
8%
NUMBER OF MONITORING MISSIONS(JAN - AUG 2021)
NUMBER OF PROJECTS MONITORED(JAN - AUG 2021)
Field site visitby TPM
Field site visitby OCHA HFU
49
4
NUMBER OF MONITORING MISSIONSBY CLUSTER COMPONENT(JAN - AUG 2021)
SUMMARY OF IMPLEMENTATIONPERFORMANCE RATING (JAN - AUG 2021)
SUMMARY OF IMPLEMENTATIONPERFORMANCE RATING BY IP TYPE(JAN - AUG 2021)
COVERAGE OF YHF MONITORING MISSIONS(JAN - AUG 2021)
NNGO
INGO
UN Agency
RCS
Outstanding performance Good performance Underperforming but justified Underperforming and not justified No performance
NNGO
Others(RCs)
UNAgency
1
23
WASHHealth
EducationProtection
11
12
65
FSA 20
Shelter/NFIs 10CCCM 7
Nutrition 4
INGO
26
3
49%
43%
6%
2%
YHF uses the key monitoring findings to formulate recommendations and action points which are shared with the partners and clusters as part of informing decisions regarding ongoing and future programming. Between January and August 2021, a total of 380 recommendations were shared and followed up upon. YHF also regularly drafted summaries of key monitoring findings and shared them with cluster coordinators and OCHA hub managers as part of ensuring wider utilization of the monitoring outputs by key actors.
In addition, YHF uses monitoring observations to assess and rate project implementation performance. Out of the 53 project implementations monitored, 42 per cent rated as performing good, 47 per cent rated as underperforming but due to reasons beyond the control of the partner and 11 per cent rated as poorly performing with no adequate justification.
35%43%
22%
42%54%
4%
100%
100%RED SEA
GULF OF ADEN
ARABIAN SEA
DJIBOUTI
ERITREA
ETHIOPIA
O M A NS A U D I A R A B I A
Hadramawt
Al Maharah
Sa'dah
Al JawfHajjah
Amran
Ma’rib
Sana'aAl HodeidahShabwah
Sana’aCity
Al Mahwit
DhamarRaymahAl BaydaIbb
Abyan
Ad Dali’
LahjTa’iz
Aden
Socotra
250KM
¯
NUMBER OF MISSIONSBY DISTRICT
54321
Total number of monitoring missions
Total number of visited districtsTotal number of visited governorates
536615
100%
Goodperformance
Underperformingand not justified
22Underperforming
but justified
25
6
NUMBER OF MONITORING MISSIONSBY PROJECT RISK LEVEL (JAN - AUG 2021)
2018 15
34% 38% 28%
High Medium Low
42%47%
11%
BFCM FEEDBACK/COMPLAINTS RECEIVED BY IP TYPE(JAN - AUG 2021)
63 57
348
NNGO
Others(RCs)
UNAgency
INGO
465
50%37%
7%6%
BFCM FEEDBACK/COMPLAINTS RECEIVED(JAN - AUG 2021)
166
672
80
87
Major breaches
Dissatisfaction
Minor dissatisfaction
Positive feedbackRequest for information
0%
18%
72%
1%
9%
SUMMARY OF IMPLEMENTATIONPERFORMANCE RATING BY CLUSTER(JAN - AUG 2021)
WASH
Health
Education
Protection
FSA
Shelter/NFIs
CCCM
Nutrition
18%
50%
30%
45%
14%
80%
64%
42%
60%
50%
67%
72%
20%
18%
8%
10%
5%
33%
14%
