Y O R K Health Economics - University of York Appen… · Y O R K Health Economics C O N S O R T I U M University of York, Market Square, Vanbrugh Way, Heslington, York YO10 5NH

Y O R K

Health Economics

C O N S O R T I U M

University of York, Market Square, Vanbrugh Way, Heslington, York YO10 5NH

Tel: 01904 433620 Fax: 01904 433628 Email: [email protected] http://www.yhec.co.uk

York Health Economics Consortium is a Limited Company

Registered in England and Wales No. 4144762 Registered office as above.

DEPARTMENT FOR COMMUNITIES AND LOCAL GOVERNMENT

National Evaluation of the Handyperson Programme

Technical Appendix: Evaluation Tools

Karen Croucher, Research Fellow, CHP Karen Lowson, Senior Associate, YHEC AUGUST 2011

YHEC

Contents Introduction Appendices: Appendix A: Baseline Survey of Data Collected For Part A Funding Appendix B: Surveys Sent To Local Authorities and Service Providers for Funding

Received In 2009/10: o County Council Survey; o District Council Survey; o Single Tier Local Authorities Survey; o Service Provider Survey.

Appendix C: Surveys Sent To Local Authorities and Service Providers for Funding

Received In 2010/11 o County Council Survey; o District Council Local Authorities Survey; o Single Tier Local Authorities Survey; o Service Provider Survey.

Appendix D: Topic Guides Used in Case Study Interviews:

o Key Informant Topic Guide (Part A Funding); o Key Informant Topic Guide (Part B Funding); o Handyperson Topic Guide; o Service User Topic Guide.

INTRODUCTION

The Department for Communities and Local Government (DCLG) introduced funding in 2009

for all local authorities in England, to develop handypersons services where they did not exist,

and to build capacity in existing services. Funding of £33m was announced as part of the

then-Government‟s national strategy for housing in an ageing society.1 The major part of this

funding (known as “Part A” funding) comprised allocations of around £12m in 2009/10 and

£17.5m in 2010/11 to enable local authorities to expand and further develop existing

handyperson services or, where no such provision existed, to develop new schemes). “Part B”

funding comprised allocations of between £50-200k for innovative and enhanced housing-

related support services for older people. Part B funding was awarded via a competitive

bidding process to 19 local authorities. In October 2010 the Coalition Government announced

continued funding of £51m over 2011/15 for handypersons services2), which has been made

available through Formula Grant.

THE EVALUATION OF THE HANDYPERSON PROGRAMME

Alongside the handyperson funding programme, DCLG also commissioned an independent

evaluation of the services and enhanced pilots. The evaluation was undertaken by a team

comprising members of the Centre for Housing Policy (CHP) and the York Health Economics

Consortium (YHEC) from the University of York. The purpose of the study was to evaluate

the two-year handyperson programme and enhanced pilots in terms of processes underlying

the potential success of the programme, outcomes and satisfaction for service users, value-

for-money and lessons for dissemination.

The evaluation of the impact of DCLG funding on the delivery of handyperson services was

undertaken employing several research methods. This technical appendix presents the

various tools used at different phases in the project: An additional appendix provides the

detailed analysis of the data collected in the surveys completed by Local Authorities and

Service Providers, and the telephone survey of service users.

The technical appendices are available from the Centre for Housing Policy website3 , and the evaluation report can be accessed via the DCLG website at: http://www.communities.gov.uk/housing/housingolderpeople/

1 Lifetime Home, Lifetime Neighbourhoods: A National Strategy for Housing in an Ageing Society (DCLG,

February 2008). 2 “Housing Strategy for Older People” funding

3 http://www.york.ac.uk/chp

http://www.communities.gov.uk/housing/housingolderpeople/

Appendix A ii

APPENDIX A

Baseline Survey of Data Collected For Part A Funding

Y O R K

Health Economics

C O N S O R T I U M

Local Authority Code

BASELINE SURVEY OF DATA COLLECTED FOR PART A FUNDING

For most of the questions we are merely seeking the answers Yes or No. WE DO NOT WANT YOU TO SEND US ANY DATA AT THIS STAGE. Please tick the relevant box. Please do tell us if you don‟t know the answer. If you have an example of simple form that is completed for each client, do send a blank copy to us. You do have the opportunity at the end of the form to add some free text, e.g. about any additional data that you have collected or evaluations undertaken. PLEASE COMPLETE A SEPARATE SURVEY FORM FOR EACH SERVICE PROVIDER

Organisation providing handyperson services funded by Part A in your Local Authority area -----------------------------------------------------

DATA ABOUT YOUR HANDYPERSON SERVICES Can you tell us the date that the service was established?

Yes

No

Don‟t Know

Can you tell us the number of people appointed to deliver the service?

Yes

No

Don‟t Know

Can you tell us the type of people appointed to deliver the service, such as job title, ethnicity and skills?

Yes

No

Don‟t Know

Appendix A ii

Can you give us the costs of set up and running the service to date, broken down by staff and non-staff costs?

Yes

No

Don‟t Know

Is this service jointly funded by other organisations?

Yes

No

Don‟t Know

Do you charge clients for aspects of the services received?

Yes

No

Don‟t Know

DATA ABOUT CLIENTS WHO HAVE BENEFITTED FROM YOUR HANDYPERSON SERVICES Do you collect data on? The number of clients who have benefitted from the services?

Yes

No

Don‟t Know

Information about clients who have benefitted from the services, such as age, gender, ethnicity, and housing tenure?

Yes

No

Don‟t Know

Appendix A iii

Who referred the clients?

Yes

No

Don‟t Know

The reason for their referral to the service

Yes

No

Don‟t Know

The services received by the client, both immediate and follow-on?

Yes

No

Don‟t Know

Do you hold the data on? In an electronic format, e.g. in a database?

Yes

No

Don‟t Know

In paper records only?

Yes

No

Don‟t Know

Partially in electronic format and partially in paper records?

Yes

No

Don‟t Know

Appendix A iv

Do you submit data to an external database such as FEMIS or Atlas?

Yes

No

Don‟t Know

EVALUATIONS Have you undertaken: An evaluation of the service?

Yes

No

Don‟t Know

A client satisfaction survey?

Yes

No

Don‟t Know

Please confirm you are able to provide all the above data to us for evaluation. NB your bid required to agree to submit data for the evaluation. See web link xxx

Yes

No

Don‟t Know

Please provide below the details of the contact person for the purposes of the evaluation, if not the recipient of this letter: Contact name: ____________________________

Email address: ____________________________

Telephone: ____________________________

Website address: ____________________________

Appendix A v

Do provide any additional information or comments as necessary below: …………………………………………….……………………………………………………………

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MANY THANKS FOR HELPING WITH THE EVALUATION.

ALL SURVEY DATA PROVIDED WILL BE STRICTLY ANONYMISED, AND YOUR ORGANISATION WILL NOT BE IDENTIFIED IN ANY EVALUATION REPORT,

EXCEPTING WITH YOUR PERMISSION.

PLEASE RETURN THIS COMPLETED SURVEY BY Due Date (

You may email to [email protected] or fax to 01904 433620. We also have a web enabled form at (web address for form inserted)

mailto:[email protected]

APPENDIX B

Surveys Sent To Local Authorities and Service Providers for Funding Received In 2009/10

ID Number:

Y O R K

Health Economics

C O N S O R T I U M

COUNTY COUNCIL SURVEY

Survey on CLG Part A Handyperson Services Funding:

Spend for 1st April 2009 to 31st March 2010

FOR COMPLETION BY COUNTY COUNCILS

Guidance for completion of this survey can be found at the end of this document.

This form can also be completed in web format http://php.york.ac.uk/inst/yhec/?q=content/county-council-survey

All data collected will be anonymised. No individual local authority or service provider will be

identified in the analysis or in reports. SECTION 1: BACKGROUND INFORMATION Name of Local Authority: _________________________________ Name of person completing form: _________________________________

Job title of person completing form: _________________________________

Email contact address of person completing form: _________________________________

Telephone number of person completing form: _________________________________

SECTION 2: INFORMATION ABOUT FUNDS 2.1 Total spend (i.e. from all funding sources, including Part A funding) on handyperson

services in 2008/09: £_________ 2.2 Total spend (i.e. from all funding sources, including Part A funding) on handyperson

services in 2009/10: £_________ 2.3 Spend on handyperson services in 2009/10 using only Part A funding: £_________

http://php.york.ac.uk/inst/yhec/?q=content/county-council-survey

Appendix B ii

2.4 Was this CLG Part A funding spend on handyperson services used by your County Council to (please tick all that apply and provide a brief description):

Increase the capacity of existing services ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Increase the range and type of service offered ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Set up new services ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Extend services to new client groups ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Extend services to new geographical areas ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Maintain an existing service by replacing funding being withdrawn ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Other ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Did not spend the funds ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

If the CLG Part A funding spent in 2009/10 was less than the total CLG Part A funding

received, please answer Question 2.5, otherwise go to Question 2.6.

Appendix B iii

2.5 Was the underspend (please tick all that apply and describe):

Carried forward to use on handyperson services in 2010/11

………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Used to support other (non-statutory) related services e.g. other Supporting

People services

………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Used to fund other pressures facing the council ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Other ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

2.6 Was the CLG Part A funding transferred to District Councils or direct to Service

Providers:

To District Councils: GO TO SECTION 3 Direct to Service Providers: GO TO SECTION 4 Did not disburse the CLG Part A Funding in 2009/10: GO TO SECTION 5 SECTION 3: INFORMATION ABOUT DISBURSEMENT OF CLG PART A FUNDS

TO DISTRICT COUNCILS 3.1 Date on which CLG Part A funding was transferred to District Councils: _________ (DD/MM/YY) 3.2 Across how many District Councils was Part A funding disbursed? _________

Appendix B iv

3.3 Please list all District Councils in your area and the amount of funding they

received. If a District Council did not receive any funding, please indicate with a zero, and add a brief explanation in the Question 3.4.

Name of District Council CLG Part A funding received

£

£

£

£

£

£

£

£

£

£

3.4 Please add any comments about funding allocated to District Councils: ………………………………………….……………………….………………...............................

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SECTION 4: INFORMATION ABOUT DISBURSEMENT OF FUNDS TO SERVICE

PROVIDERS 4.1 Date on which CLG Part A funding was disbursed to Service Providers: _________ (DD/MM/YY) 4.2 Across how many Service Providers was Part A funding disbursed? _________

Appendix B v

4.3 Please list all Service Providers in your area and the amount of funding they

received: Name of Service Providers CLG Part A funding received Total LA funding received

£ £

£ £

£ £

£ £

£ £

£ £

£ £

£ £

£ £

£ £

4.4 Please add any comments about funding allocated to Service Providers: ………………………………………….……………………….………………...............................

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SECTION 5: SUPPLEMENTARY DATA We would be grateful if you could provide us with any of the following in whatever format suits you:

2009/10 activity data in electronic format (e.g. spreadsheet). NB we will provide a data protection agreement. Do not include client identifiable items such as name or address;

2009/10 summary data (e.g. quarterly or annual report provided to commissioners or management group);

Any evaluations that you have undertaken in 2009/10 or earlier years;

Any client satisfaction surveys that you have undertaken in 2009/10 or earlier years.

Appendix B vi

THANK YOU FOR HELPING WITH THE EVALUATION.

ALL SURVEY DATA PROVIDED WILL BE STRICTLY ANONYMISED, AND YOUR

ORGANISATION WILL NOT BE IDENTIFIED IN ANY EVALUATION REPORT, EXCEPTING WITH YOUR PERMISSION.

PLEASE RETURN THIS COMPLETED SURVEY BY:

21st May to [email protected]

You can also use the security enabled web form on

http://php.york.ac.uk/inst/yhec/?q=content/county-council-survey

You can also post the form, using free post to:

York Health Economics Consortium Ltd FREEPOST YO405 University of York

Market Square Vanbrugh Way

Heslington YORK YO10 5ZZ

mailto:[email protected]://php.york.ac.uk/inst/yhec/?q=content/county-council-survey

Appendix B vii

GUIDANCE FOR COMPLETION OF THE SURVEY: COUNTY COUNCILS

Who Should Complete this Survey? County Councils will complete this survey. We are assuming that County Councils have passed CLG Part A Handyperson funding to District Councils who fund the providers of handyperson services. However, there may be County Councils who fund the service providers directly. LAs and/or service providers may also be able to provide supplementary client level data, for example via a spreadsheet, and summary reports or evaluations. Guidance is given at the end of this information sheet. Throughout the survey where dates are referred to, please provide information in relation to the financial year. SECTION 1: BACKGROUND INFORMATION We require details of a contact person in the case of queries. We will also provide to the LA a summary of our survey findings. SECTION 2: INFORMATION ABOUT USE OF FUNDS Questions 2.1 and 2.2 We want to know how much in total was spent (from any funding sources) on handyperson services in financial years 2008/09, and 2009/10. This enables us to assess the contribution made by the CLG Part A funding to the total funding of handyperson services in individual LAs and nationally, as well as assess the changes in spend in handypersons services from year to year. Question 2.3 We want to know how much of the CLG Part A funding was spent in the financial year 2009/10. Question 2.4 We are interested in the various ways the CLG Part A funding was used and a brief description of each. It may have been used to enhance existing handyperson services; to establish new handyperson services (if so, we would like a brief description of these services); to extend handyperson services to new client groups, or to new geographical areas; or to replace funding that has been withdrawn. CLG Part A funding might be used for a combination of the above, in which case, please tick and describe all that apply. Question 2.5 If not all CLG Part A funding was spent on handyperson services in 2009/10, we are interested in the ways that it was spent. Alternatively, the funding may be carried forward into 2010/11. Question 2.6 County Councils are asked to tell us the route of the Part A funding: whether the funding was transferred to District Councils, which then funded service providers, or whether the funding was transferred directly to service providers. If funding was transferred to District Councils, then Section 3 should be completed, and Section 4 ignored. If funding was transferred direct to service providers, then Section 4 should be completed, and Section 3 ignored. If no funding was disbursed, go to Section 5.

Appendix B viii

SECTION 3: INFORMATION ABOUT DISBURSEMENT OF FUNDS TO DISTRICT COUNCILS

Question 3.1 County Councils received their CLG Part A funding at the beginning of the financial year in 2009. However, the date that the funding was disbursed to district councils may differ. For example, we know from our baseline survey that some LAs did not disburse funds until later in the financial year 2009/10, for a variety of reasons. Question 3.2 We wish to know across how many District Councils the CLG Part A funding was disbursed. Question 3.3 Please list all District Councils in your area and the amount of CLG Part A handyperson funding. If a District Council did not receive any funding, please indicate with a zero, and add a brief explanation in question 3.4. Question 3.4 We have included a comments box, so you can add any useful and additional information about the funding disbursed to service providers. SECTION 4: INFORMATION ABOUT DISBURSEMENT OF FUNDS TO SERVICE

PROVIDERS Question 4.1 County Councils received their CLG Part A funding at the beginning of the financial year in 2009. However, the date that the funding was transferred to service providers may differ. For example, we know from our baseline survey that some LAs did not disburse funds until later in the financial year 2009/10, for a variety of reasons. Question 4.2 We wish to know across how many service providers the CLG Part A funding was disbursed. We are interested in whether LAs allocated the funds to many providers, or to a small number. Question 4.3 Please provide for each service provider, their name and how much of the CLG Part A funding for 2009/10 they received, and the total LA funding they received in 2009/10 (to allow us to assess the contribution made by the CLG Part A funding.) Question 4.4 We have included a comments box, so you can add any useful and additional information about the funding disbursed to service providers SECTION 5: SUPPLEMENTARY DATA Data about Clients Many respondents to our LA baseline survey informed us that they either submitted detailed data about clients to an external database, such as FEMIS4 or ATLAS5, or told us that they held detailed data in their own databases or spreadsheets. We would like to receive additional data about clients, whether it is held in a database or spreadsheet. Additional fields could include age, gender, and housing tenure. Some service providers may have data about the handyperson jobs, such as the activities undertaken and the length of time taken to complete a job, and whether clients have received multiple visits. We would also like to receive data about outcomes, however recorded.

4 Femis is the Foundations Electronic Management Information System. It is designed to meet the current and

future information and monitoring needs of the Home Improvement Agency. Web address is http://celstore.net.

5 Atlas is the name for Anchor Trust‟s Staying Put‟s database, which records and manages customer and

contractor information. Atlas Agency Managers and Staying Put Staff have access to the system.

Appendix B ix

Supplementary Reports Many respondents to our LA baseline survey informed us that they had undertaken evaluations or had submitted reports to various committees. These reports are likely to be about handyperson services that are funded from sources other than the CLG Part A funding. We would welcome receipt of any of these reports, and especially any evaluation reports. We are happy to receive evaluations and client satisfaction surveys undertaken in earlier years. Process for Receipt of Supplementary Data We are happy to receive client data at an individual client level. All data must be anonymised. We are happy to receive data in whatever format suits the service provider/LA, such as in a database, in a spreadsheet, or in a word of pdf file. We are happy to provide a data protection document detailing our processes for managing the data. We are also happy to receive data in summary format. You can send supplementary data to Dianne Wright on [email protected]. Any queries you might have, please do not hesitate to contact Dianne on 01904 434827


ID Number:

Y O R K

Health Economics

C O N S O R T I U M

DISTRICT COUNCIL SURVEY



FOR COMPLETION BY DISTRICT COUNCILS


This form can also be completed in web format http://php.york.ac.uk/inst/yhec/?q=content/district-council-survey









http://php.york.ac.uk/inst/yhec/?q=content/district-council-survey

Appendix B xi

2.4 Was this CLG Part A funding spend on handyperson services used by your District Council to (please tick all that apply and provide a brief description):


………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................

Other ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................


received, please answer Question 2.5, otherwise go to Section 3. 2.5 Was the underspend (please tick all that apply and describe):


………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................


People services

………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Appendix B xii


………………………………………….………………………………..………..............................

Other ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

If no CLG Part A handyperson funding was spent on handyperson services in 2009/10,

please go to Section 4. SECTION 3: INFORMATION ABOUT DISBURSEMENT OF FUNDS TO SERVICE

PROVIDER 3.1 Date on which CLG Part A funding was transferred to Service Providers: _________ (DD/MM/YY) 3.2 Across how many Service Providers was Part A funding disbursed? _________ 3.3 Please list all Service Providers in your area and the amount of funding they received: Name of Service Providers CLG Part A funding received Total LA funding received

£ £

£ £

£ £

£ £

£ £

£ £

£ £

£ £

£ £

£ £

Appendix B xiii

3.4 Please add any comments about funding allocated to Service Providers: ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

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………………………………………….………………………………..………..............................







ALL SURVEY DATA PROVIDED WILL BE STRICTLY ANONYMISED, AND YOUR ORGANISATION WILL NOT BE IDENTIFIED IN ANY EVALUATION REPORT, EXCEPTING

WITH YOUR PERMISSION.



You can also use the security enabled web form on http://php.york.ac.uk/inst/yhec/?q=content/district-council-survey


York Health Economics Consortium Ltd

FREEPOST YO405 University of York



mailto:[email protected]://php.york.ac.uk/inst/yhec/?q=content/district-council-survey

Appendix B xiv

GUIDANCE FOR COMPLETION OF THE SURVEY: DISTRICT COUNCILS

Who Should Complete this Survey? District Councils will complete this survey. We are assuming that County Councils have passed CLG Part A Handyperson funding to District Councils who fund the providers of handyperson services. However, there may be County Councils who fund the service providers directly. LAs and/or service providers may also be able to provide supplementary client level data, for example via a spreadsheet, and summary reports or evaluations. Guidance is given at the end of this information sheet. Throughout the survey where dates are referred to, please provide information in relation to the financial year. SECTION 1: BACKGROUND INFORMATION We require details of a contact person in the case of queries. We will also provide to the LA a summary of our survey findings. SECTION 2: INFORMATION ABOUT USE OF FUNDS Questions 2.1 and 2.2 We want to know how much in total was spent (from any funding sources) on handyperson services in financial years 2008/09, and 2009/10. This enables us to assess the contribution made by the CLG Part A funding to the total funding of handyperson services in individual LAs and nationally, as well as assess the changes in spend in handypersons services from year to year. Question 2.3 We want to know how much of the CLG Part A funding was spent in the financial year 2009/10. Question 2.4 We are interested in the various ways the CLG Part A funding was used and a brief description of each. It may have been used to enhance existing services; to establish new services (if so, we would like a brief description of these services); to extend services to new client groups, or to new geographical areas; or to replace funding that has been withdrawn. CLG Part A funding might be used for a combination of the above, in which case, please tick and describe all that apply. Question 2.5 If not all CLG Part A funding was spent on handyperson services in 2009/10, we are interested in the ways that it was spent. Alternatively, the funding may be carried forward into 2010/11.

Appendix B xv

SECTION 3: INFORMATION ABOUT DISBURSEMENT OF FUNDS Question 3.1 County Councils received their CLG Part A funding at the beginning of the financial year in 2009. However, the date that the funding was disbursed to District Councils, and then on to service providers may differ. For example, we know from our baseline survey that some LAs did not disburse funds until later in the financial year 2009/10, for a variety of reasons. Question 3.2 We wish to know across how many service providers the CLG Part A funding was disbursed. We are interested in whether LAs allocated the funds to many providers, or to a small number. Question 3.3 Please provide for each service provider, their name and how much of the CLG Part A funding for 2009/10 they received, and the total LA funding they received in 2009/10 (to allow us to assess the contribution made by the CLG Part A funding.) Question 3.4 We have included a comments box, so you can add any useful and additional information about the funding disbursed to service providers. SECTION 4: SUPPLEMENTARY DATA Data about Clients Many respondents to our LA baseline survey informed us that they either submitted detailed data about clients to an external database, such as FEMIS6 or ATLAS7, or told us that they held detailed data in their own databases or spreadsheets. We would like to receive additional data about clients, whether it is held in a database or spreadsheet. Additional fields could include age, gender, and housing tenure. Some service providers may have data about the handyperson jobs, such as the activities undertaken and the length of time taken to complete a job, and whether clients have received multiple visits. We would also like to receive data about outcomes, however recorded. Supplementary Reports Many respondents to our LA baseline survey informed us that they had undertaken evaluations or had submitted reports to various committees. These reports are likely to be about handyperson services that are funded from sources other than the CLG Part A funding. We would welcome receipt of any of these reports, and especially any evaluation reports. We are happy to receive evaluations and client satisfaction surveys undertaken in earlier years. Process for Receipt of Supplementary Data We are happy to receive client data at an individual client level. All data must be anonymised. We are happy to receive data in whatever format suits the service provider/LA, such as in a database, in a spreadsheet, or in a word of pdf file. We are happy to provide a data protection document detailing our processes for managing the data. We are also happy to receive data in summary format. You can send supplementary data to Dianne Wright on [email protected]. Any queries you might have, please do not hesitate to contact Dianne on 01904 434827.


future information and monitoring needs of the Home Improvement Agency. Web address is http://celstore.net. 7 Atlas is the name for Anchor Trust‟s Staying Put‟s database, which records and manages customer and



ID Number:

Y O R K

Health Economics

C O N S O R T I U M

SINGLE TIER LOCAL AUTHORITIES SURVEY



FOR COMPLETION BY SINGLE TIER LOCAL AUTHORITIES


This form can also be completed in web format http://php.york.ac.uk/inst/yhec/?q=content/single-tier-local-authorities-survey









http://php.york.ac.uk/inst/yhec/?q=content/single-tier-local-authorities-survey

Appendix B xvii

2.4 Was this CLG Part A funding spend on handyperson services used by your LA to (please tick all that apply and provide a brief description):


………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................

Other ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................


received, please answer Question 2.5, otherwise go to Section 3.

2.5 Was the underspend (please tick all that apply and describe):


………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

Appendix B xviii


People services

………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................


………………………………………….………………………………..………..............................

Other ………………………………………….……………………….………………...............................

………………………………………….………………………………..………..............................

If no CLG Part A handyperson funding was spent on handyperson services in 2009/10,

please go to Section 4. SECTION 3: INFORMATION ABOUT DISBURSEMENT OF FUNDS TO SERVICE

PROVIDERS: 3.1 Date on which CLG Part A funding was transferred to service providers: _________ (DD/MM/YY) 3.2 Across how many Service Providers was CLG Part A funding disbursed? _________ 3.3 Please list all Service Providers in your area and the amount of funding they received:

Name of service provider CLG Part A funding received Total LA funding for

handyperson services

£ £

£ £

£ £

£ £

£ £

£ £

£ £

£ £

£ £

£ £

Appendix B xix

3.4 Please add any comments about funding allocated to Service Providers: ………………………………………….……………………….……………….................................

………………………………………….………………………………..…..……..............................

………………………………………….……………………….……………….................................

………………………………………….………………………………..…..……..............................

………………………………………….……………………….……………….................................

………………………………………….………………………………..…..……..............................

………………………………………….……………………….……………….................................

………………………………………….………………………………..…..……..............................

………………………………………….……………………….……………….................................

………………………………………….………………………………..…..……..............................

………………………………………….……………………….……………….................................

………………………………………….………………………………..…..……..............................







ALL SURVEY DATA PROVIDED WILL BE STRICTLY ANONYMISED, AND YOUR ORGANISATION WILL NOT BE IDENTIFIED IN ANY EVALUATION REPORT, EXCEPTING

WITH YOUR PERMISSION.



You can also use the security enabled web form on http://php.york.ac.uk/inst/yhec/?q=content/single-tier-local-authorities-survey


York Health Economics Consortium Ltd

FREEPOST YO405 University of York



mailto:[email protected]://php.york.ac.uk/inst/yhec/?q=content/single-tier-local-authorities-survey

Appendix B xx

GUIDANCE FOR COMPLETION OF THE SURVEY: SINGLE TIER AUTHORITIES

Who Should Complete this Survey? Single tier local authorities will complete this survey. We are assuming that LAs have passed CLG Part A Handyperson funding direct to service providers. LAs and/or service providers may also be able to provide supplementary client level data, for example via a spreadsheet, and summary reports or evaluations. Guidance is given at the end of this information sheet. Throughout the survey where dates are referred to, please provide information in relation to the financial year. SECTION 1: BACKGROUND INFORMATION We require details of a contact person in the case of queries. We will also provide to the LA a summary of our survey findings. SECTION 2: INFORMATION ABOUT USE OF FUNDS Questions 2.1 and 2.2 We want to know how much in total was spent (from any funding sources) on handyperson services in financial years 2008/09, and 2009/10. This enables us to assess the contribution made by the CLG Part A funding to the total funding of handyperson services in individual LAs and nationally, as well as assess the changes in spend in handypersons services from year to year. Question 2.3 We want to know how much of the CLG Part A funding was spent in the financial year 2009/10. Question 2.4 We are interested in whether CLG Part A funding was used to enhance existing handyperson services; to establish new handyperson services (if so, we would like a brief description of these services); to extend handyperson services to new client groups, or to new geographical areas; or to replace funding that has been withdrawn. CLG Part A funding might be used for a combination of the above, in which case, please tick and describe all that apply. Question 2.5 If not all CLG Part A funding was spent on handyperson services in 2009/10, we are interested in the ways that it was spent. Alternatively, the funding may have been carried forward into 2010/11. SECTION 3: INFORMATION ABOUT DISBURSEMENT OF FUNDS Question 3.1 LAs received their CLG Part A funding at the beginning of the financial year in 2009. However, the date that the funding was disbursed to service providers may differ. For example, we know from our baseline survey that some LAs did not disburse funds until later in the financial year 2009/10, for a variety of reasons.

Appendix B xxi

Question 3.2 We wish to know across how many service providers the CLG Part A was disbursed. We are interested in whether LAs allocated the funds to many providers, or to a small number. Question 3.3 Please provide for each service provider, their name and how much of the CLG Part A funding for 2009/10 they received, and the total LA funding they received in 2009/10 (to allow us to assess the contribution made by the CLG Part A funding.) Question 3.4 We have included a comments box, so you can add any useful and additional information about the funding disbursed to service providers. SECTION 4: SUPPLEMENTARY DATA Data about Clients Many respondents to our LA baseline survey informed us that they either submitted detailed data about clients to an external database, such as FEMIS8 or ATLAS9, or told us that they held detailed data in their own databases or spreadsheets. We would like to receive additional data about clients, whether it is held in a database or spreadsheet. Additional fields could include age, gender, and housing tenure. Some service providers may have data about the handyperson jobs, such as the activities undertaken and the length of time taken to complete a job, and whether clients have received multiple visits. We would also like to receive data about outcomes, however recorded. Supplementary Reports Many respondents to our LA baseline survey informed us that they had undertaken evaluations or had submitted reports to various committees. These reports are likely to be about handyperson services that are funded from sources other than the CLG Part A funding. We would welcome receipt of any of these reports, and especially any evaluation reports. We are happy to receive evaluations and client satisfaction surveys undertaken in earlier years. Process for Receipt of Supplementary Data We are happy to receive client data at an individual client level. All data must be anonymised. We are happy to receive data in whatever format suits the service provider/LA, such as in a database, in a spreadsheet, or in a word of pdf file. We are happy to provide a data protection document detailing our processes for managing the data. We are also happy to receive data in summary format. You can send supplementary data to Dianne Wright on [email protected]. Any queries you might have, please do not hesitate to contact Dianne on 01904 434827.


future information and monitoring needs of the Home Improvement Agency. Web address is http://celstore.net. 9 Atlas is the name for Anchor Trust‟s Staying Put‟s database, which records and manages customer and



ID Number:

Y O R K

Health Economics

C O N S O R T I U M

SERVICE PROVIDER SURVEY



THIS SURVEY CAN EITHER BE COMPLETED BY THE LOCAL AUTHORITY OR FORWARDED TO SERVICE PROVIDERS FOR COMPLETION.


This form can also be completed in web format

http://php.york.ac.uk/inst/yhec/?q=content/service-provider-survey

All data collected will be anonymised. No individual local authority or service provider will be identified in the analysis or in reports.

We require a separate survey to be completed for EACH service provider receiving CLG Part A

handyperson funding. SECTION A: BACKGROUND INFORMATION 1.1 Contact Details: Name of Service Provider: _________________________________ Name of person completing form: _________________________________




Name of LA from which funding and survey form received: _________________________________ 1.2 Please indicate whether you were an existing or new provider (in 2009/10) of

handyperson services to the LA:

Existing service provider:

New service provider:

http://php.york.ac.uk/inst/yhec/?q=content/service-provider-survey

Appendix B xxiii

1.3 Identification of CLG Part A handyperson funding. Please select one of the three options below and choose the appropriate section of the survey to complete:

Option 1: We can identify separately the CLG Part A handyperson funding we

received in 2009/10:

Yes If yes, please go to Section B of this survey.

No If no, please go to Option 2. Option 2: We cannot identify separately the CLG Part A handyperson funding from

other sources of LA funding, but we can identify the total LA funding for handyperson services we received in 2009/10:

Yes If yes, please go to Section C of this survey.

No If no, please go to Option 3. Option 3: If neither of the above options apply, please give an explanation below,

and go direct to Section D of this survey: ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

SECTION B: TO BE COMPLETED BY SERVICE PROVIDERS WHO CAN IDENTIFY

CLG PART A HANDYPERSON FUNDING SEPARATELY 2 Information about How CLG Part A Handyperson Funding Was Used By

Service Provider 2.1 Amount of CLG Part A handyperson funding received in 2009/10: £_________ 2.2 Date on which CLG Part A handyperson funding was received by service provider: __________ (DD/MM/YY) 2.3 Amount of CLG Part A handyperson funding spent during 2009/10: £_________

Appendix B xxiv

2.4 If the CLG Part A handyperson funding spent in 2009/10 was less than the total CLG Part A handyperson funding received in 2009/10, please explain why:

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

If no CLG Part A handyperson funding has been spent in 2009/10, please ignore the

rest of Section B and go direct to Section D of this survey. 2.5 Was this CLG Part A handyperson funding used in 2009/10 to (please tick and

describe all that apply):

Increase the capacity of existing services ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Increase the range and type of service offered ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Set up new services ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Extend services to new client groups ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Extend services to new geographical areas ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Maintain an existing service by replacing funding being withdrawn ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Other ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Did not spend the funds ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Appendix B xxv

2.6 Please indicate how much of the CLG Part A handyperson funding was used in 2009/10 to:

Employ handyperson staff £__________ Employ clerical, administrative or management staff £__________ Support volunteers £__________ Contribute to overheads £__________ Purchase or lease vehicles £__________ Pay for running costs of vehicles £__________ Purchase equipment to provide services such as tools £__________ Purchase supplies and consumables for client‟s homes £__________ Provide training and development for staff £__________ Provide training and development for volunteers £__________ Pay clients direct who independently employ contractors £__________ Pay subcontractors direct £__________ In other ways (please explain below): ………………………………………….………………….........….....………………….....................

………………………………………….………………….........….....………………….....................

………………………………………….………………….........….....………………….....................

2.7 Does this service provider charge clients for handyperson services funded (fully or

partly) by CLG Part A funding?

Yes

No

If yes, please explain your charging policy, including eligibility criteria, fees charged and for what: ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Appendix B xxvi

3 Information about Staffing 3.1 How many new staff (headcount) were employed using CLG Part A handyperson

funding in 2009/10? _________ 3.2 How many additional hours (i.e. new staff, and additional hours worked by existing

staff) of staff time were funded using CLG Part A handyperson funding in 2009/10? (average per week)

_________ 3.3 What type of additional staff were employed, or existing staff given additional

hours, or, in the case of subcontractors had their contracts extended / supplemented in 2009/10 using CLG Part A handyperson funding? (Please tick all that apply)

General handyperson

Joiner

Gardener

Electrician

Plumber

Painter and Decorator

Clerical, administrative or management

Did not employ additional staff or give current staff additional hours

Paid contractors to provide services

Don‟t know

Other (please describe below):

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Appendix B xxvii

3.4 Please describe any other changes in staffing you have made, such as providing

training, enhancing skills, and changing working practices to improve effectiveness in 2009/10 as a result of the CLG Part A funding (max 100 words):

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

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………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

4 Information about Volunteers 4.1 How many volunteers were supported using the CLG Part A handyperson funding in

2009/10? Headcount _________

Did not direct funding to volunteers (please tick)

4.2 How many volunteers were trained using the CLG Part A handyperson funding in

2009/10? Headcount _________

Did not direct funding to volunteers (please tick)

5 Information about Clients or Households 5.1 How many clients or households were visited in 2009/10 as a result of the CLG

Part A handyperson funding received? _________ Clients _________ Households

Appendix B xxviii

If no clients or households were seen as a result of the CLG Part A handyperson funding received, please explain below, and then go to Question 6.1. ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

5.2 From which of the following sources were these additional clients or households

referred and how many were referred? (Please tick all that apply, and give number)

Self referral _________

Via police and local crime prevention initiative _________

From a community health worker _________

From an acute hospital service _________

Via an Older Person Advocacy Service, such as Age Concern _________

From Social Care Services _________

Via the Fire Service _________

Via a relative or friend _________

Did not have any additional clients through this source of funding _________

Unable to provide this data


………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

5.3 To which of the following groups was the CLG Part A handyperson funding directed (please tick all that apply and if applicable, give criteria):

Any older person

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Appendix B xxix

Those with a disability

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Those discharged from hospital

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Victims of crime

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Those with a particular housing tenure

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Other specific targeted population

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

None

Don‟t know

6 Information about Activities 6.1 To which of the following activities was the CLG Part A handyperson funding

directed (please tick all that apply):

Small repairs

Home security improvements

Minor adaptations

Hospital discharge

Energy efficiency improvements

Gardening

Fire safety improvements

Home safety checks

Falls prevention

Unable to provide this data


………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Appendix B xxx

6.2 How many additional clients or households benefited from the following activities

using the CLG Part A handyperson funding? (Please provide number): Small repairs _________

Home security improvements _________

Minor adaptations _________

Hospital discharge _________

Energy efficiency improvements _________

Gardening _________

Fire safety improvements _________

Home safety checks _________

Falls prevention _________

Unable to provide this data _________

None _________


………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

7 Other Information Please provide any other information that you feel is relevant or helpful to the evaluation (maximum 100 words): ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

If you have completed Section B, please go to Section D of this survey.

Appendix B xxxi

SECTION C: TO BE COMPLETED BY SERVICE PROVIDERS WHO CANNOT

SEPARATE CLG PART A HANDYPERSON FUNDING FROM THE TOTAL LA HANDYPERSON FUNDING RECEIVED

2 Information about How Total LA Funding was Spent By Service Provider 2.1 Amount of LA handyperson funding received in 2008/09: £_________ 2.2 Amount of LA handyperson funding received in 2009/10: £_________ 2.3 Date on which LA handyperson funding was received by service provider in

2009/10: __________ (DD/MM/YY) 2.4 Amount of LA handyperson funding spent during 2009/10: £_________

If no LA handyperson funding has been spent in 2009/10, please ignore the rest of Section C and go direct to Section D of this survey.

2.5 Was this LA funding used by your organisation in 2009/10 to (please tick and

describe all that apply):

Increase the capacity of existing services ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Increase the range and type of service offered ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Set up new services ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Extend services to new client groups ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Appendix B xxxii

Extend services to new geographical areas ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Maintain an existing service by replacing funding being withdrawn ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Other ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

Did not spend the funds ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

2.6 Please indicate how much of the LA handyperson funding was used in 2009/10

to: Employ handyperson staff £__________ Employ clerical, administrative or management staff £__________ Support volunteers £__________ Contribute to overheads £__________ Purchase or lease vehicles £__________ Pay for running costs of vehicles £__________ Purchase equipment to provide services such as tools £__________ Purchase supplies and consumables for client‟s homes £__________ Provide training and development for staff £__________ Provide training and development for volunteers £__________ Pay clients direct who independently employ contractors £__________ Pay subcontractors direct £__________ In other ways (please explain below): ………………………………………….………………….........….....………………….....................

………………………………………….………………….........….....………………….....................

………………………………………….………………….........….....………………….....................

Appendix B xxxiii

2.7 Does this service provider charge clients for handyperson services funded (fully or partly) by LA funding?

Yes

No

If yes, please explain your charging policy, including eligibility criteria, fees charged and for what: ………………………………………….………………….........….....…………………......................

………………………………………….………………….........….....…………………......................

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