XXXXXXXX - tempe.gov

New Participant Binder

Prepared for:

XXXXXXXX

SECTION 1: INTRODUCTION – PAGE 1

Section 1:

INTRODUCTION

- Welcome Letter

- Program Overview

- Contact Info


Dear XXXXXX,

Welcome to the City of Tempe! We are happy to have you join the City as an employee and as aparticipant in the BEST Program! This binder ismeant to help you get off to a good start.

Please read it carefully.

The binder has information about your job. For example, it has your supervisor’s name, e-mail, andphone number. You will also find helpful tips onwhat to expect for your first few weeks on the job.

It will also explain how to reach the BEST programCoordinator and ways that the program is here to support you. Please keep this binder with you asyou begin your job. Thank you!

Regards,

BEST Program Staff


*** BEST PROGRAM OVERVIEW ***

The BEST program offers new participants support.For example, the program helps with informationand referrals for services if participants have questions and need help for things outside of work.

Supports include:

- Job coaching (if necessary)

- One-on-one training (as needed)

- Disability sensitivity training for employee workgroups

- Disability training for employees to increase City-wide disability awareness and sensitivity

- Financial counseling (as needed via Ability 360)

If you have questions about thesesupports, let the Coordinator know!


*** CONTACT INFO FOR BEST PROGRAM ***

If you have questions or concerns, you can alwayscontact BEST program staff for help. See below:

The BEST Program Coordinator’s information is:

Name: Max Ryser

E-mail: [email protected]

Phone: (480) 401-5631

If you have questions or concerns about your job,talk to your supervisor. The BEST Coordinator is also available to talk to for help. The Coordinator will advise you on what to do next if necessary.

Even if there is no problem and you want to say“hello,” please do! We are here to support you andhelp make your transition successful in Tempe!

mailto:[email protected]

SECTION 2: POSITION INFORMATION – PAGE 5

Section 2:

POSITION INFO

- Job Info/Description

- Supervisor andWorkgroup Info

- Department Expectations


*** JOB INFORMATION ***

Position:

XXXXXXXXXXXX

Hours:

XXXXXXXXXXXXX

Wage:

XXXXXXXXXXXXXXXX

Schedule:

XXXXXXXXXXXXXXXXX

Location:

XXXXXXXXXXXXXXX


*** JOB DESCRIPTION ***

A copy of your job description is after this page.Please take the time to look at it and if needed, refer to until you know your tasks.

If you need help with understanding the jobdescription or your job duties, talk with your supervisor. You can contact the BEST Coordinator.

If there is something about your job or duties thatyou feel you need a reasonable accommodation for,tell your supervisor and tell the BEST coordinator.

If you have accommodation questions, you maycall Human Resources at: (480) 350-8276. You can ask the BEST Coordinator. We are here to help!


*** SUPERVISOR/WORKGROUP INFO ***

Your supervisor’s name is:

XXXXXXXXX

Your supervisor’s e-mail is:

XXXXXXXXXXXXX

Your supervisor’s phone number is:

XXXXXXXXXXXXXXXX

You will be working with a team leader, too.

Your Team Lead’s name:

XXXXXXXXXXXXXXXX

Your Team Lead’s phone number:

XXXXXXXXXXXXXXXX

Your Team Lead’s e-mail:

XXXXXXXXXXXXXXXXX

Your team members are:

XXXXXXXXXXXXXXXXXXXXXXXX

Inform your boss and team leader if you will be late,have a problem at work or have a question.

SECTION 3: TRANSPORTATION – PAGE 9

Section 3:

TRANSPORTATION

- Map of Job Location/Address

- Directions to Work (driving)

- Directions to Work (ValleyMetro-Bus/Light Rail)


*** MAP OF LOCATION/ADDRESS ***

This is your work location in Tempe. See picture:

XXXXXXXXXXXXXXXXXX


*** DIRECTIONS ***

From your home (by car):

- XXXXXXXXXXXXXXXXXXXXX

(These are the “main” directions you need to know.If you want step-by-step detailed directions by car,go online to maps.google.com or maps.bing.com.)

If you need to use the light rail or bus, go online to Valley Metro’s website. They can map out a route.

URL:

https://www.valleymetro.org/trip-planner

https://www.valleymetro.org/trip-planner

http://maps.google.com

http://maps.bing.com

SECTION 4: TRAINING/ORIENTATION – PAGE 12

Section 4:

TRAINING AND ORIENTATION

- Why is This Important?

- Work Orientation

- BEST Orientation


*** WHY IS THIS IMPORTANT ***

It is very important that you pay attention to this part. Training and orientation are important to agood start on the job or in any program.

It does not matter what kind of job you have; thisis true for any job. If you have questions or needsomething to be repeated, ask your supervisor or team lead.

The same is true for your involvement in the BEST program. If you have questions or are unsure about anything, ask the BEST Coordinator.

Please read the next two sections closely. Theydescribe what will happen going forward for bothyour job and your role in the BEST Program.

Good luck in your new job!


*** WORK ORIENTATION ***

XXXXXXXXXXXXX


*** BEST ORIENTATION ***

This binder is a part of your BEST Program orientation,along with meeting with the BEST Coordinator to reviewprogram information.

After the first orientation with the Coordinator …

A) If job coaching has been arranged, it will be duringyour work hours. Work with your job coach.

B) The BEST Coordinator will be in touch with yoursupervisor to see how you are doing. At first, it may be often. Later, it may be less.

C) The BEST Coordinator will be in touch with yoursupport agency (if you have one), too.

D) The BEST Coordinator will visit you on the job tocheck in on your progress. The rate of visits will become less and less if all is OK.

E) Periodic meetings may happen involving you, yoursupervisor, the BEST Coordinator, and/or thesupport agencies involved (as part of BEST).

Any questions – ask anytime.

SECTION 5: EVALUATION/GRADUATION – PAGE 16

Section 5:

EVALUATION ANDGRADUATION

- What Will be Evaluated?

- What Happens?

- After Graduation


EVALUATION AND GRADUATION

Throughout your time with the BEST program, yourprogress will be evaluated. This will happen from time to time. You will be evaluated on:

1) Attendance (coming to work and on time)

2) Performance (how well you do your job)

3) Compliance (following the rules at work)

4) Attire (dressing nicely and staying clean)

5) Communication/attitude (staying in touch withcoworkers and your boss; being nice)

If you need to improve in any area, the BEST programcoordinator and your supervisor will talk about them withyou (and your support agency if you have one).

When you keep up your improvements, the BESTcoordinator, you, and other people (supervisor, job coach,or other providers) will discuss graduation. Your performance will be watched to make sure you are ready to graduate and leave the program. You would still stayin your current job as a City of Tempe employee.


If there is no improvement, the BEST programcoordinator will discuss options with you. You are a Cityof Tempe employee, so your supervisor will also provide feedback on your performance.

If you decide to leave the BEST program before graduation, you will be asked to sign a form saying it isyour decision.

After graduation, you are still a City of Tempe employee. You will receive “as-needed” support from the BEST program for up to 60 days. You remain in the positionyou have been hired in and your wages and hours staythe same (and benefits, if you get any). You are welcome to apply for other jobs in the City.

If there is a problem after you graduate from BEST, youare encouraged to work things out with your supervisor.You may also talk with Human Resources.

If you or your supervisor feel re-joining BEST would helpyou with your problem, you or your supervisor cancontact the BEST program coordinator. The coordinator will talk to both of you about possibly re-joining BEST.

If you are let go for cause after you leave BEST, you may not be able to re-join BEST unless you have a letter fromyour support agency saying you should be allowed back.However, there is not a guarantee that you will be accepted back to BEST.

😊 Any questions – ask! 😊

______________________

______________________

ACKNOWLEDGMENT FORM – SIGN/DATE AND FILE

*** ACKNOWLEDGMENT FORM ***

I, ________________________ , have been givena copy of my “New Participant” binder by the BESTCoordinator. I have read and discussed it with the BEST Coordinator. I understand my copy is to keep and use in helping me at work and with participation in the BEST Program.

Signed,

Signature

Date of Signature

Best Program Coordinator initials: ________

(To be placed in participant file.)

Funding for this project was made possible, in part, by RFGA # ADDPC-FFY18-EMWK-010, “Creating a Diverse Workforce for People with Developmental Disabilities,” from the Arizona Developmental Disabilities Planning Council. The views expressed in written materials or publications and by any speakers and moderators do not necessarily reflect the official policies of the ADDPC or the U.S. Department of Health and Human Services, nor does mention of trade names, commercial practices, or organizations imply endorsement by the U.S. Government.” For grant information, contact ADDPC –Marcella Crane, 3839 N. 3rdSt., Suite 306, Phoenix, Arizona, 85012/ 602-542-8970/ https://addpc/az.gov. For further program information, contact the City of Tempe – Nanette Odell – e-mail: [email protected] / phone: 480-350-2704 / URL: www.tempe.gov/ADA.

Program Guide

Prepared by Max Ryser

Tempe’s BEST Program Coordinator

Fall 2020

http://www.tempe.gov/ADA

https://addpc/az.gov



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Preface:

This program guide is intended for internal use by BEST administration and City of Tempe

staff who work with BEST. It is both administrative and informative in that it provides

and overview of the BEST program design and its procedures. For city staff who require

guidance involving matters not covered in this guide or are outside of the scope of the

program, they are to consult with their supervisor or the BEST Program Coordinator.


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Tempe’s BEST Program Guide

Introduction: Tempe’s BEST Program

Tempe’s Building Employment Supports and Training (BEST) program is a grant-based

program funded by the Arizona Developmental Disabilities Planning Council (ADDPC) and

the City of Tempe. The purpose of BEST is to increase work and cultural diversity in the

City of Tempe by helping facilitate the hiring of six individuals with neurodiverse abilities.

Neurodiverse means to have a developmental disability, such as autism or cerebral palsy.

It does not mean that anyone who has one is less capable than the next person.

Employment of individuals with neurodiverse abilities has been historically low. The city

seeks to reverse this by setting an example for other municipalities to hire qualified

applicants with neurodiverse abilities. BEST works with partners in identifying referrals

to help individuals apply and interview for jobs with the City of Tempe.

Added benefits are made available to qualified individuals who look for jobs with the City

of Tempe. They include job searching, on-site support (e.g., job coaching), financial

counseling, and one-on-one program orientation. These supports help new hires succeed

on the job and promote relationships between them and other city staff.


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BEST Program Model

A visual of the program is provided here. Each column contains the individual

components that comprise the model. This is meant to help city staff visualize how the

program works and understand what is involved with each box represented in the model.

(Graphic of BEST Program Model.)

Building

• Friends of Tempe – building partnerships with other agencies and developing

common agreements to collaborate and provide support for BEST applicants.

• Begin at the End – apply what has been learned from the BEST program from

evaluations and metrics after initial efforts of the program are finished.


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• Tempe wants you – recruiting applicants to apply for jobs and become city

employees through a competitive process with support from BEST.

• Practice makes Perfect – if something doesn’t work, the BEST program will make

refinements until it works for both applicants and the City of Tempe.

• Best & Final – create and finalize the program model by carrying its vision out,

which is to increase diversity and disability awareness in Tempe with new hires.

• Share the Wealth – present on the program and how the model can work. Part of

the goal of the BEST program is to be a model for other cities elsewhere.

Employment

• You got the job – competitive opportunities for jobs are available.

• Discover your Genius – process in where applicants are interviewed, and their

strengths and skills are identified to ensure appropriate jobs to apply for.

• Listen and learn – an opportunity for a program applicant to meet with a city staff

or a qualified professional familiar with an identified career and ask questions to

learn more about the career field.

• Your way works – when appropriate, use the Show and Tell strategy during job

interviews, which focuses on showing interviewers samples of past work. The

BEST Coordinator can help program applicants prepare their samples.

• Try, Try Again – program applicants can shadow staff for a time to learn about a

career and position within the City. These observational opportunities can help

applicants in deciding if they would want to apply for a similar job. They can

envision themselves in different roles before deciding what to do.

• Work Smarter – if hired, BEST employees can get job training or work supports

(e.g., job coaching) to help them work smarter and be more likely to succeed.


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Supports

• We Welcome You as You Are – the City will work to broaden and modernize its

approach to be mindful of potential hires of individuals with disabilities. This

touches on cultural and linguistic aspects of disability.

• To Your Benefit – BEST works with an outside partner to provide financial

counseling to help applicants make decisions about the effect of income,

working, and their goals to maintain their benefits or become more independent.

• What to do – BEST will work with Human Resources to make Tempe’s policies,

practices, and procedures more disability-friendly to promote inclusive hiring.

• What you need – BEST will assist city staff in understanding how to provide

reasonable accommodations, such as job coaching.

• Work longer – competitive promotions are possible for BEST employees.

• Getting There – BEST will help applicants and employees understand how to use

transportation options and coordinate other support for people in getting to their

shifts on time (e.g., having a transportation coach).

Training

• We are so glad you’re here – after an applicant is hired, they go through BEST

orientation to understand more about BEST and be aware of support options;

this includes setting up a support plan for them.

• Getting to know all about you – this involves an optional one-on-one training

with the BEST hire to ensure a smooth transition going from being an applicant

to an actual employee of the City of Tempe and joining the labor force.

• Embrace the Dis’ – city-wide training provided to educate city staff about

disability awareness and linguistic competence. This is part of the BEST

program’s larger goal to expand inclusivity and diversity in Tempe.


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• Tempe Culture – onboarding provided by hiring departments.

• BEST Workgroup – training new hires’ immediate workgroups and their

supervisor. Topics are meant to support everyone working together.

• Classy Tempe – new hires engage in available city training as other city

employees would; this promotes inclusiveness and greater understanding.

Program Criteria for Acceptance

Individuals who apply for the BEST program will be considered “applicants,” and not full

program “participants” until they are hired by the City of Tempe. This is an important

distinction, as applicants and participants are eligible for different benefits. See below:

Applicant Benefits Participant Benefits

Assisted job searches and guidance Job coaching and assistance

Facilitation of applications and interviews On-site support from BEST staff

Information and referral One-on-one training from BEST

Resume reviews and feedback Workgroup-focused training

Practice Interviews and guidance Follow-up support for workgroups

Financial Counseling (group and referrals) Coordination of services

Discovery process (part of intake) (Plus, all the benefits applicants receive)

To be eligible as an applicant for the BEST program, individuals:

• Must be 18 years or older (no applicants under 18 will be accepted)

• Need to have at least a high school diploma or a General Equivalency Diploma

• Must have a developmental disability (DD; see below)

• Need to be able to pass a hiring background check and drug test


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• Should be a client of vocational rehabilitation (VR) under the Arizona Department

of Economic Security (DES) with an active case (currently receiving services)

o Non-government DD-focused agencies are also eligible to make referrals

o These agencies’ referrals should preferably have an open case with VR

o If with the Division of Developmental Disabilities (DDD) only, need to be a

VR client

• Please note: Non-VR applicants can still apply with a referral from a DD-focused

agency. These applicants may need to apply for VR after applying for BEST.

Important: Applicants must meet the federal definition of “developmental disability”

from the Developmental Disability Act of 2000. It is: “a severe, chronic disability that

occurs before an individual is 22 years old that is likely to continue indefinitely and results

in substantial functional limitations in three or more of the following areas: self-care,

receptive and expressive language, learning, mobility, self-direction, capacity for

independent living, and economic self-sufficiency” (per the ADDPC grant).

Disabilities may include but are not limited to:

• Cerebral Palsy

• Down Syndrome

• Asperger’s Syndrome

• Fetal Alcohol Syndrome

(BEST welcomes all applications. If an applicant has DDD services and requires on-site

supports, a referral to VR will be required. In the meantime, DDD can provide funding.)

Program Policies: Guiding Principles and Expectations

Applicants and participants will always be expected to model good conduct. As part of

their BEST enrollment, everyone will follow these expectations to set a good example:

• Individuals shall not discriminate against each other for any basis or reason.

• Individuals who are “participants” will follow City of Tempe rules during their

employment. They will understand consequences for not following the rules.


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• Individuals will follow the agreement they initial in the application packet about

behavior expectations (e.g., treating others with respect/kindness).

• Individuals will be cooperative with the program coordinator. This includes

working with the coordinator during all phases of their involvement with BEST.

City of Tempe staff who work with BEST program applicants and/or participants will:

• Work and communicate with the program coordinator.

• Attend trainings to help promote work relations with participants.

• Follow what is taught in these trainings (e.g., role of job coaches).

• Respect the confidentiality and boundaries of applicants/participants.

Program Procedures: Steps and Processes Involved

There are two stages to the BEST program’s process:

Stage 1: Initial application

1. Applicants complete the BEST program application and submit it to the

coordinator, who will review the paperwork and schedule an intake interview with

the applicant.

2. Applicant will be interviewed by the coordinator about their strengths, weaknesses,

skills, and career interests. Family members are welcome to join and provide

additional information. Legal guardians’ involvement and cooperation are

required.

3. The coordinator will consult with a professional who knows the applicant’s

strengths and weakness (e.g., a vocational rehabilitation counselor), and collect

skills-related information to complete a composite report about the applicant.

4. The report will note the completion of the “Discovery Process” for applicant. It

will contain up to three job types that will guide both the applicant and the


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coordinator in recommending City of Tempe jobs the applicant should apply for

using the city’s website.

5. The coordinator will gain agreement from the applicant and professional about the

contents of the report. A copy of the signed report will be given to applicant.

(When a stated vocational goal is clearly supported by an applicant’s work history

and/or an opportunity is available for the applicant to apply for a job, they can

waive doing a signed report by signing the necessary form.)

6. The coordinator will check for jobs on the City of Tempe’s website at least once a

week. Any applicable job leads will be sent to the applicants to consider. The job

leads will be appropriate for the applicants based on their skills and interests.

Applicants can look for jobs and discuss with the coordinator potential jobs.

7. There are two ways the coordinator can help facilitate an application:

o For temporary position applications, the applicant fills out the application

and submits it directly to the coordinator. The coordinator contacts the

supervisor and if necessary, explains the purpose of the BEST program

while submitting the applicant’s application. Tempe’s Human Resources is

given notice of the application submission, so they may also contact the

supervisor about the City’s “Employment First” initiative and if applicable,

address any questions the supervisor may have about the process.

o For regular status, merit-based competitive positions, the applicant

completes their own application online, and notifies the coordinator once

submitted. The coordinator contacts Tempe’s Human Resources to notify

them of a forthcoming request for reasonable accommodations, and from

whom to expect it. Human Resources will review the application, along with

all others received, to determine position eligibility based on the position’s

posted minimum qualifications.

8. In the event an applicant is deemed eligible and invited for an interview, the

coordinator may help facilitate the interview time and schedule (for temporary

positions). The coordinator will remind applicant about the city’s process to

request reasonable accommodations. The coordinator will offer to act as a


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resource for the hiring supervisor to ask about interviewing tips or disability

knowledge (this applies to temporary positions, but not merit-based ones).

(For regular status, merit-based positions, the coordinator will not contact the

hiring supervisor until after an offer has been made and accepted by the applicant

in order to ensure the integrity of the hiring process.)

(Graphic of flowchart for Stage 1.)

Stage 2: Post-hire process

1. If an applicant is offered a job and hired, the coordinator will discuss their job

support needs and any applicable accommodations. Support services will be


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facilitated and scheduled in coordination with the new hire’s supervisor and/or

other providers involved with their case.

o Example: For job coaching provided by the City of Tempe or the

participant’s primary service agency (e.g., vocational rehabilitation), the

coordinator would obtain the needed information, and coordinate support

logistics with the participant, the hiring supervisor, and job coach.

2. The coordinator will discuss with the hiring supervisor details such as wages, work

schedules, members of the participant’s immediate workgroup, and the necessary

contact information to have in case of tardiness or illness.

3. The coordinator will create a binder for the hired participant that summarizes the

information given to coordinator by the hiring supervisor. The binder will be given

to the participant during their BEST program orientation and contain the

coordinator’s contact information. The participant will sign a form that indicates

they received the binder and understand the contents of the binder materials.

4. The form will also signify the transition of going from applicant to participant.

5. A meeting will be convened between the BEST program coordinator and other

personnel (e.g., case manager, counselor) to agree on supports, the roles of

people involved, and what will be done to support the participant. This may

include job coaching, information and referral, advocacy, and benefits counseling.

The coordinator will remain in a consultative role. (The option to do this

electronically will exist if people cannot meet on short notice after hire.)

6. The hiring supervisor will be responsible for completing their regular departmental

new hire orientation. The supervisor is should communicate to the BEST

coordinator the new hire orientation details so the coordinator can reinforce the

information to the newly hired participant. This step is meant to provide additional

support to the new hire.

7. On or close to the participant’s start date, the coordinator will visit the new hire’s

work site, and check in with all individuals (e.g., participant, hiring supervisor,

and/or job coach). The coordinator will maintain contact on a regular basis with

the goal of reducing the frequency of contacts based on participant progress.


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o Example: A participant may initially be checked in with weekly, along with

the hiring supervisor. This may continue for an unspecified period of time,

such as a few weeks or a month depending on the participant’s progress.

Based on team discussions, coordinator will decrease the frequency to once

every two weeks and continue with the schedule before dropping the

frequency again.

8. The BEST coordinator will arrange a training on disability awareness for the

participant’s workgroup and hiring supervisor. It will cover job coaches’ roles and

how to work with them. Training will be at a location and time/date as agreed on

by the hiring supervisor, coordinator, and training personnel.

9. The coordinator will maintain progress notes about each participant. These notes

are only for in-program use and will be kept confidential for BEST use.

10. Consultations are to be done as needed or on a pre-determined schedule between

coordinator and participant’s primary support agency (e.g., vocational

rehabilitation). These would cover the participant’s progress and development in

their new position working for the city. The goal would be to work towards an

increased level of independence for the participant with minimal intervention.

11. The coordinator, hiring supervisor, participant’s agency, and participant will

engage in discussions, as needed, to determine when the participant has reached

a satisfactory and sustainable level of work performance with or without supports.

When that has happened, a minimum level of contact will be established and

maintained. Coordinator, participant, and hiring supervisor will maintain contact.

(A flowchart for the Stage 2 process is on the next page.)


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(Graphic of flowchart for Stage 2.)

Important notes

• Hiring supervisors are responsible for the hiring of potential participants. They, in

partnership with Tempe Human Resources, are responsible for conducting the

hiring process (e.g., background checks, drug tests, polygraphs).

• The BEST program coordinator can assist in a supportive role as far as notification

to the applicant regarding the scheduling of interviews as well as the facilitation of

any internal/external supports (e.g., job coaching). Human Resources will assist

with providing reasonable accommodation resources when applicable, although

the coordinator may act as an intermediary if needed.


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• In cases of disciplinary action or unsatisfactory performance:

o As with any employee of the city, the supervisor has complete discretion to

act in accordance with established policies, procedures, and guidelines

and/or memorandums of understanding (MOUs) in place to address

performance issues with program participants. The supervisor should

contact the Human Resources to discuss any potential disciplinary action,

as they would for any other employee.

o Supervisors are encouraged to consult coordinator for input that may bear

on performance and/or disciplinary situations. If the participant is

terminated, the supervisor and/or Human Resources should communicate

with coordinator about the participants’ status (e.g., disciplined, suspended,

or terminated) for program tracking purposes.

o If the participant’s employment is terminated for cause, their participation

in the BEST program is revoked. A discharge letter will be sent.

o Program participants are City of Tempe employees. This means they are

subject to City of Tempe conduct rules and policies, procedures, and

applicable MOUs. If a participant’s behavior is unacceptable during BEST-

related activities or towards other individuals, their BEST program

participation may be terminated. Additionally, inappropriate interactions or

conduct will also be reported to their supervisor. Should a participant’s

BEST program enrollment be ended, they will lose program benefits even if

they remain employed (reasonable accommodations would still apply).

• If a placement does not work out, the participant may agree to voluntarily resign

and become an applicant again. The individual would go through the same process

as noted in Stage 1 until hired into a different position that may be a better fit.

• Participants will follow all other City of Tempe rules as a City employee.


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Program Practices: Guiding Points and Overview

This section covers other facets of the program and its operations:

Data Tracking

BEST collects information required by ADDPC for grant purposes. They are:

Total number of people with DD who

participated in the model project with a

breakdown by ethnicity, age, and gender.

The number of people with DD who are

hired pre/post each award year.

The number of people with DD who are

retained at the end of each award year.

A comparison of retention rates of staff

with/without DD each award year.

The number of staff trained in inclusive

practices pre/post each award year.

The number of people with DD who

benefited from organizational training.

The number of people with DD promoted

pre/post each award year.

Number of hiring practices created or

improved and implemented.

Support Groups

The BEST program offers participants’ workgroups and supervisors support from the BEST

program coordinator. Support can be informal one-on-one meetings and/or group-based

discussions. The meetings would not be about program participants themselves, and

instead focus on support-related matters meant to reinforce staff’s understanding and

knowledge of disability issues. The goal of these meetings is to help staff facilitate a

more inclusive and culturally sensitive setting for not just them, but also the participant

they work with. Participation is optional and not mandatory.


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Confidentiality

• Applicants and participants’ communications with the BEST program coordinator

will remain confidential. Medical and/or disability information self-disclosed on a

voluntary basis to the coordinator will be kept private by the coordinator and

program staff.

• The only time the coordinator can and will disclose private information to non-

BEST program staff (e.g., supervisors) is when an applicant or participant has

given their express consent to coordinator to share strictly for job support.

• All confidential applicant/participant information will be stored electronically or in

hard copy either under lock and key or be protected by a computer password.

Graduation

If a BEST participant achieves reasonable self-sufficiency on the job and demonstrates

certain on-the-job abilities at a satisfactory level (e.g., being on time, taking instruction,

and not requiring excess supervision on the job), BEST may discuss graduation from the

program. This would involve consultations with the participant’s workgroup, supervisor,

and as appropriate, their support agency personnel (e.g., counselor, case manager). If

a participant has a legal guardian, they will be involved. The supervisor will score the

participant using a rating sheet provided by the BEST program coordinator. If they are

given a score of 80% or above, they will be graduated if they agree they are ready for

graduation. After graduation, the participant will not receive further formal support from

the BEST program but can still request a consultation with the coordinator.

Transitional support may be provided to graduates for up to 60 days. This support will

largely include information and referral services; however, the BEST program

coordinator can provide logistical support as needed. During this time of transition, the

BEST program coordinator will discuss with the graduate the option to re-enter the

program for increased support to ensure their continued success as an employee if

necessary. If the graduate agrees to re-entry, all relevant parties (e.g., support

agencies) will be contacted to partner again. (See also: “Re-entry.”)

Should the program participant feel they are ready for graduation but the BEST

program coordinator does not agree (based on their own observations, input from the


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supervisor and/or support agencies), the participant will be allowed an opportunity to

leave the BEST program voluntarily. They will be presented with a form to sign

indicating their choice. If they refuse to sign, coordinator will note the refusal and write

"refused to sign" on the form. By leaving the BEST program prematurely, they remain

a City of Tempe employee, but will not receive continued support or a future

consultation with BEST. For participants who have a legal guardian, the guardian

decides for them. Participants who leave early can still receive VR support (if they are

already receiving it), but without on-site support from BEST. Supervisors may still

consult with the BEST program as a general resource.

Re-entry

If a BEST graduate experiences issues that may jeopardize their employment, they or

their guardian can contact the BEST program coordinator about requesting re-entry into

the BEST program. The employee's supervisor may also contact the coordinator if they

feel the employee would benefit from re-entry. With the consent of the BEST graduate

(and/or guardian if appropriate), the coordinator will speak with the supervisor.

If re-entry is deemed appropriate by the BEST Program staff, the coordinator will open a

file for the graduate, and arrange for the necessary supports to assist the employee. If

a BEST graduate resigns on good terms and wants to re-enter the program, they can fill

out an application. For graduates who are terminated from their job after graduation,

re-entry will not be granted in most situations. An exception may be made if a support

agency writes a letter supporting their re-entry and why they should be considered.

Contact Information

Max Ryser, BEST Program Coordinator


Phone: (480) 401-5631

Mary Mezey, Human Services Supervisor


Phone: (480) 350-5448



BEST Program and Disability Training

Presented by:

Max Ryser, DHSc

BEST Coordinator, City of Tempe

Susan Voirol, MSW

Program Manager, Univ. of Ariz. (UCEDD)

Heather Wolff, BA

Statewide Coordinator, Project SEARCH & Employment Initiatives

1

Today’s Agenda

• Introduction to the BEST Program

•Disability Awareness and EmploymentAccommodations

•Learning and group activities

2

A few quick notes ... • “Virtual” training (refreshments, etc … )

•One break is planned

•Safe learning environment

• “Ask and ye shall receive.”

3

www.mentimeter.com use code: 81 04 22 0

What does the word disability mean to you?

4

http://www.mentimeter.com

Introduction: Part I •Rates of employment among people who have disabilities are low

•Recent initiatives by organizations

•Programs like … this one!

5

Introduction: Part II •BEST – what does THAT mean?

• Building – opportunities for applicants • Employment – facilitating new hires • Supports (and) – logistics of support • Training – training new hires and staff

Funded by:

and

6

The “T” in BEST … •Training – that’s why we’re here!

•Meant to advance mission of BEST and promote greater disability understanding

7

All about BEST! •Goal of program:

• Show how to promote disability hiring

•Program training:

• City-wide/workgroups/one-on-one

8

How does it work?

•Multi-stage process

•Clear, defined sequence of events

•Goal is to inform/guide all involved

9

Referral •Get referral from VR, DDD, or agency

• Can be self-referral or from community

•Must meet criteria for consideration • 18 years old, high school graduate • Ability to pass drug/background test • Have a developmental disability

10

BEST application: Part I •Coordinator reviews application

•Program intake (Discovery Process)

11

BEST application: Part II •Coordinator discusses applicant with outsideprofessionals/family members

•Creates report that profiles applicant

•Report will guide job search in Tempe

12

Job searching •Coordinator/applicant look for jobs

• Part-time positions • Consider the following:

• Hourly rate (Why? Benefits!) • Skills, work history, compatibility …

13

Pre-hire applicant support … •Coordinator helps apply for jobs

•BEST helps with interview preparation and is a resource for supervisors/staff

14

Hired! What now? Part I •If an applicant is HIRED …

• Coordinator jumps into action!

•Coordination of services

• Supportive of everyone

15

Hired! What now? Part II •Hiring supervisor works with BEST

•Orientation for participant (new hire)

16

Hired! What now? Part III •Coordinator will check in periodically

•If using a job coach, BEST collaborates withthe supervisor, agency, and coach

17

Keep in Mind … •Coordinator role is to SUPPORT everyone

•Department rules and expectations apply

18

Wrapping up … •BEST is here to act as a resource for both City of Tempe staff and BEST employees

•BEST helps with retention of BEST staff

•BEST is a gateway to improved diversity andinclusivity in the City of Tempe

19

Disability Awareness&

Accommodations in the Workplace

City of Tempe Training September 22, 2020

Goals of the Training

After this training you will be able to:

1. Recognize the need for disability inclusivity

2. Recognize barriers to inclusivity and identify steps to eliminate barriers

3. Help change your work culture to be more inclusive

4. Pass on what you learn here to others

Disability Rights History

Ed Roberts: Free Wheeling (play 8:03-11:45)https://www.youtube.com/watch?v=ci3ek-tqiGQ&feature=youtu.be

https://www.youtube.com/watch?v=ci3ek-tqiGQ&feature=youtu.be

Employment-Related Disability Legislation: A Brief History

• Fair Labor Standards Act: 1938

• Rehabilitation Act: 1973

• Americans with Disability Act (ADA): 1990

• Workforce Innovation and Opportunity Act (WIOA): 2014

• Home and Community Based Settings rules: 2014

• Employment First initiatives: ongoing

AZ Employment First *Employment First is the vision and belief that employment is the expectation for ALL working age Arizonans who have

disabilities*

AZ Employment First Executive Order

https://azgovernor.gov/governor/news/2017/11/executive-order-expands-job-opportunities-arizonans-disabilities-0

The Ability Factor https://www.youtube.com/watch?v=ci3ek-tqiGQ&feature=youtu.be

https://www.youtube.com/watch?v=ci3ek-tqiGQ&feature=youtu.be

Benefits of Understanding Disability in the Workplace:

• Create a more inclusive workplace by expanding and retaining a wide talent pool

• Positively impact work environments by improving productivity and morale

• Attract customers who want to work with diverse companies

• Avoid harassment and discrimination

Knowledge is Power!

Disability Etiquette: Tips and Considerations

• Hold high expectations • Use person-first language: Marsha is a person who has a cognitive

disability OR Sam is a person who uses a wheelchair • Treat people who have disabilities as you would anyone else

o Speak directly to the person; make eye contact o Ask before you help o Avoid stereotypes

• Focus on abilities • Respect the person’s independence and privacy • When in doubt-Ask!

Disability Etiquette Examples • Announce your arrival or departure • Do not interact with service animal(s) unless you have obtained

permission

• Ensure you are facing the person and that he or she has anunobstructed view of your face and mouth

• Speak to the person not the interpreter

• If a person looks like help is needed, first ask if he or she would likeassistance, then wait for specific instructions

• Respect their personal space and property

• Listen patiently • Use clear language and speak slowly

Communication Tips

• Ask the question in different ways

• Offer concrete examples or pictures

• Find out communication style

• Allow time to answer

• Learn alternative ways to receive information

• Emphasize relevant points

Hiring Practices andSupport Strategies

Hiring Practices

• Functional position descriptions

• Accessible application processes

• Don’t make assumptions

• Consider assets & contributions

• Get to know workers with disabilities

Hiring/Interview Practices: Accommodations What might you consider in these scenarios during the application orinterview process?

• You are housed on the 4th floor in an older buildings with no elevators: youhave an interview with an individual who uses a wheelchair

• A test is required pre-employment and completed by computer: you havean interviewee who is unable to use their hands

• Part of the interview requires reading scenarios and picking best answer:you have an interviewee with concentration difficulty and anxiety

• An interviewee informs you they may need support of a job coach duringthe interview.

• You do not know ASL: you have an interview with an individual who isdeaf/hard of hearing.

Accommodation considerations for the hiring/interview scenarios

• Alternative interview location, set-up temporary work space on anaccessible floor if the person is hired

• Orally give the test to the individual, offer text to speech software ifavailable

• Give extra time and/or a quiet place to complete theassessment/test

• Allow the job coach to be part of the interview, as well as to supportthe individual as needed to be successful on the job if hired

• Use an assisted listening device to support the individual’s hearingloss, use technology (e.g. email, texting), sign language interpreteror paper and pen to communicate

Support and Retention Strategies

• Job coaching

• Universally designed practices

• Allow flexibility; try again

• Support the gaps in job match

• Natural supports

• Practice inclusive behavior in social settings (i.e. extend invites)

Examples of Support in Action • Work with job coach on a task analysis • Allow 5 to 10 minutes at end of day to review questions • Provide a checklist of daily work tasks • Describe task description verbally and in writing • Allow to walk circles when stressed • Notify mom of special events • Initiate participation with personal invite and calling on in meetings • Help arrange travel and support • Demonstrate how to do something

Job Coaching in the Workplace

•Job coaches provide one-on-one training andsupport to people who have disabilities tohelp them be successful at work

•Job coaches can help employees to learn andcarry out the tasks of their jobs

•They can also help employees understandand navigate informal dynamics at work (forexample, norms about sharing personal information, or using common spaces)

Reasonable Accommodations In the Workplace

What is a reasonable accommodation? • A change or modification that allows a person who has a disability

to do the essential functions of a job and access equalemployment opportunities o Could be a change to the application process, hiring process, the way

a job is usually done, the work environment, etc.

• Job applicants or employees need to be able to perform theessential functions of their jobs with or without accommodations o Essential job functions are the core responsibilities/tasks of the job

Source: “Reasonable Accommodations in the Workplace” https://adata.org/factsheet/reasonable-accommodations-workplace

https://adata.org/factsheet/reasonable-accommodations-workplace

Many Options

• There are hundreds of examples of accommodations!

• Most accommodations are free or low-cost to employers

• Accommodations should be effective given the employee’s job tasks and specific disability

• Selecting accommodations is an interactive process between an employee and employer

accommodations.

Interactive Process

Employeediscloses disability.

Either the employee or

employer can starta conversation

about

Employee requests an

accommodation, and the employer

approves the request

Employee requests an

accommodation, and the employer

suggests analternative

accommodation

Employee agreesthat

accommodation is effective

Employee suggestsan alternative

accommodation

Timers Modified Examples: break schedule

Concentration Noise Uninterrupted

cancelling work time headphones

Support animals Positive Examples: feedback

Stress Management

Apps for anxiety Mentoring and stress

Examples: ASL

Interpreters CART

Communication

Alternate formats

Voice-to-text software

Adjustable Ergonomic tools Examples: chairs

Movement

Modified Ramps workspace

Video: Everyone Can Work!

https://youtu.be/ZN6Ud_Cai7A

https://youtu.be/ZN6Ud_Cai7A

Job Accommodation Network (JAN) • Free resource for employers and employees! • Search potential accommodations by disability,

limitation, or work-related functions

Contact JAN: Website: https://askjan.org/

Phone: 1-800-526-7234

TTY: 1-877-781-9403

https://askjan.org/

Let’s Practice:

Group Activity

More Resources

• Arizona Employment First: https://www.azemploymentfirst.org/ • US Dept. of Labor, Office of Disability Employment Policy:

https://www.dol.gov/odep/

• Disability: IN: https://disabilityin.org/

• Arizona Vocational Rehabilitation (VR): https://des.az.gov/vr

• The Association of Persons who Support Employment First (APSE): http://www.apse.org/

• TED Talk by Randy Lewis, Walgreens, https://www.youtube.com/watch?v=SyhgqkSvINU

https://www.azemploymentfirst.org/

https://www.dol.gov/odep/

https://disabilityin.org/

https://des.az.gov/vr

http://www.apse.org/

https://www.youtube.com/watch?v=SyhgqkSvINU

www.mentimeter.com use code: 81 04 22 0

After today’s training, what does the word disability mean

to you?

http://www.mentimeter.com

Questions/Answers … ?

THANK YOU!

*** PLEASE FILL OUT AN EVALUATION ***

50

Contact Information Susan Voirol, MSWProgram Manager Employment First &

Transition Initiatives UA/Sonoran [email protected]

Heather Wolff, BA Project SEARCH & Employment First Initiatives

Statewide Coordinator UA/Sonoran [email protected]



Contact Info Max Ryser, BEST Program Coordinator

Westside Multigenerational Center

2nd Fl., 715 W. 5th St., Tempe, AZ 85281 E-mail: [email protected]

Phone: 480-401-5631

Funding for this project was made possible, in part, by RFGA # ADDPC-FFY18-EMPWK-010, “Creating a Diverse Workforce for People with Developmental Disabilities,” from the Arizona Developmental Disabilities Planning Council. The views expressed in written materials or publications and by any speakers and

moderators do not necessarily reflect the official policies of the ADDPC or the U.S. Department of Health and Human Services, nor does mention of trade names, commercial practices, or organizations imply endorsement by the U.S. Government.” For Grant Information: ADDPC-Marcella Crane, 3839 N. 3rd St., Suite 306,

Phoenix, Arizona, 85012/ 602-542-8970/ https://addpc/az.gov. For Program Information: City of Tempe, Mary Mezey/ 480-350-5448 / www.tempe.gov/ADA

52





*** FREE ***

BENEFITS/FINANCIAL PRESENTATIONS

Provided by:

If you get SSI/SSDI, and you …

… want to learn about keeping benefits while working … OR … want to know about how to stop your benefits safely … OR …

want to make good decisions about your job search with the City of Tempe …

Tell the BEST program! Financial

information is a benefit of the program!

E-mail: [email protected] Phone: (480) 401-5631

Individual Counseling is available if

interested and willing to sign up for WIPA (Work Incentives Planning and Assistance).





Getting Ready for Your Interview: An Easy Guide!

Interviews are very important. This means doing things like shaking hands of the people who are interviewing you, answering their questions, and staying positive.Here are some quick tips to help you get ready for your interview!

What to do before your interview:

Dress appropriately. Example: A man may wear a shirt, tie and pants. Another example: For women, a blouse and pants is OK. No t-shirts or shorts.

Practice, practice and practice. It helps to practice questions with your friends or family. Or in front of the mirror if you do not have anyone to help.

Learn about the organization. Do your homework on the organization you are interviewing with. It shows your interest and tells people you want to work.

What to do during your interview:

Greet everyone nicely. Say “hello” or “nice to meet you” to everyone who is interviewing you. Look them in the eye when doing this. Shake their hands.

Give good answers. Stick with questions asked. Keep them short and sweet but include enough information to show people you are good at what you do. Be sure to use examples of what you have done successfully in the past.

Be positive. Do not say anything bad or negative about past jobs. If there is nothing good, do not say it. Focus on what you learned, and how you can use it.

Show good manners. Sit up straight, keep your shoulders up and show you are paying attention. Speak confidently and do not say “umm” or “dunno.” Eye contact needs to be kept. Do not look away from the people interviewing you. Do not ask about money. You should not ask about this unless asked first.

What to do after your interview:

Express your thanks. Get up, say “thank you” or “thank you for your time.”

Show good manners (again). Shake hands, keep eye contact and smile.

Follow up with the interviewer. Say “thanks” again in an e-mail or letter.

GOOD LUCK!

CITY OF TEMPE BEST PROGRAM

MENTOR SIGN-UP FORM This form is for those who would like to serve as a mentor for a Tempe’s BEST program participant. After submitting your sign-up form, the BEST Program Coordinator will reach out to you with more information. If you become a mentor, you will receive support in learning mentoring

techniques, how to work with individuals with developmental disabilities,

and for when you have questions. One-on-one or group support is available.

Name: ________________________________________________________________

Position: ______________________________________________________________

Department: ___________________________________________________________

Phone number: _______________________ E-mail: __________________________

Supervisor name: _________________________________________ (if applicable)

Supervisor’s phone number: ___________________________ (if applicable)

Supervisor’s e-mail: _________________________________ (if applicable)

Are you currently a supervisor in your department? YES NO

SUBMIT FORM TO:

Max Ryser

BEST Program Coordinator

E-mail:

[email protected]



Tempe’s BEST Quarterly Meeting Agenda January 23, 2020 (1st Quarter)

1:00 PM to 2:30 PM Tempe Public Library, TLC Room

Partner Updates/Remarks

• Partners • UA/Sonoran UCEDD • LifeQuest

Tempe’s BEST Program Updates

Building • Transition to Human Services Department and Introduction of Mary Mezey • Brief review of Year 1, 4th Quarter highlights • Updates on Marketing the Program

• Recap of Youth Mock Interviewapalooza • Program Development updates:

o New Hire Program Binders o Program Guidelines/Handbook o Website

• Advancing Abilities and Inclusion Project • Tribal gaming grant proposal for video development

Employment

• New program hires under the BEST program! • Departmental budget requests for “carved” positions

Supports

• Job coaching (and refinements) Training

• Training workgroups and supervisors


• ADA training/BEST training Miscellaneous

• Mayor’s Disability Awards- April 28, 2020 (tempe.gov/DisabilityAwards) • Open Discussion

BEST Program Model

Next quarterly meeting info:

Wednesday, March 25, 2020 1:00 PM to 2:30 PM

Tempe Public Library 3500 S. Rural Rd. Tempe, AZ 85282 Lower Level- TLC Room

Building Employment Supports Training

Friends of Tempe Partnerships

& Friends

You got the job Competitive

Opportunities

We Welcome

You as you Are

Cultural/Linguistic

We are so glad

you’re here

BEST Orientation

Begin at the End

Evaluation, Metrics

& Reporting

Discover Your Genius Job Themes

To Your Benefit Money & Benefit

Counseling

Getting to know

all about you 1:1 Training

Tempe wants you

Inviting Applicants

Selection/Referral

Show & Tell

Informational

Interviews

What to do

Policies, Practices

& Procedures

Embrace the Dis’

Awareness

Training

Practice makes

Perfect Refinements

Your way works

Customized

Strategies

What you need

Universal Design

Accommodations

Tempe Culture

Employee’s

Cultural Training

Best & Final Create the BEST

Program Model

Try, Try Again Trial Work

Opportunities

Work longer Competitive

Promotions

BEST Workgroup Workgroup Cultural

Training

Share the Wealth

Marketing the

Model

Work Smarter

Job Skill Training

& OJT

Getting There

Transportation

Support

Classy Tempe

City Training

classes for Emp.




Best Building Employment Supports and Training

Building Employment Supports & Training

What is Tempe’s “BEST” (Building Employment Supports and Training)? We are a grant-based pilot program with funds from the Arizona Developmental Disabilities Planning Council (ADDPC) and the City of Tempe. Our goal is to employ individuals with developmental disabilities and work together with city employees and program participants to embrace inclusiveness and diversity.

What are the benefits for your worksite? • Increased productivity in your work site by promoting inclusion and diversity • Tailored training and supports for your work group on creating an inclusive work environment

What are the requirements? • Departments need to have existing vacant positions • The program targets part-time, temporary positions but full-time positions also qualify

How can I participate as a supervisor? • Supervisors hire and supervise the BEST employee as they would any other employee • Supervisors receive on-site support from Tempe’s BEST Program Coordinator • Supervisor and coordinator will collaborate over BEST employee’s progress

What kind of support is available for me? • Tempe’s BEST participants are pre-screened by the BEST Program Coordinator who looks for

potential job matches to open recruitments • Supervisors and work groups (people who work with the BEST employee) will receive training

that focuses on disability awareness and cultural inclusion • BEST Program Coordinator will remain available to supervisors, work groups and the BEST

employee as a city-wide resource for support and consultative purposes

How will this program benefit BEST participants? • Added work experience that they can list on their resumes • Fulfilling work helps them develop as people and learn valuable skills • Support from agencies and providers to ensure that they succeed

How can I get started? • Invite Max Ryser, program coordinator, to your next supervisor meeting • Contact Max to set up a meeting to get acquainted with him and BEST

If you have any questions, concerns, or thoughts, please contact Max, program coordinator, at (480) 401-5631 or [email protected]. Thank you for your support and interest! Funding for this project was made possible, in part, by RFGA # ADDPC-FFY18-EMPWK-010, “Creating a Diverse Workforce for People with Developmental Disabilities,” from the Arizona Developmental Disabilities Planning Council. The views expressed in written materials or publications and by any speakers and moderators do not necessarily reflect the official policies of the ADDPC or the U.S. Department of Health and Human Services, nor does mention of trade names, commercial practices, or organizations imply endorsement by the U.S. Government.” For Grant Information: ADDPC-Marcella Crane, 602-542-8970, 3839 N. 3rd St., Suite 306, Phoenix, Arizona, 85012. https://addpc.az.gov.

For Program Information: City of Tempe - Michele Stokes, 480-350-2704, [email protected], 31 E. 5th St., Tempe, Arizona, 85282. www.tempe.gov/ADA.


https://addpc.az.gov



Come work for Tempe!

Tempe’s “Building Employment Supports and Training” (BEST) program is focused on individuals with developmental disabilities and neurodiverse abilities!

FAST FACTS:

• Six part-time positions • Identify your strengths and weaknesses • Supportive work environment • Need to have a developmental disability (DD) • On-site support would be available that meets the federal definition of what DD is • Show your skills and improve them • Need to qualify for the program • Learn more about your career interest • Must be 18 years old to apply

DD is defined as a severe, chronic disability that occurs before an individual is 22 years old that is likely If you are interested, submit your resume to continue indefinitely and results in substantial functional limitations in three or more of the following

and cover letter to: [email protected]: self-care, receptive and expressive language, learning, mobility, self-direction, capacity for independent living, and economic self-sufficiency. (Per the Developmental Disabilities Act of 2000.) Thank you for your consideration!

Funding for this project was made possible, in part, by RFGA # ADDPC-FFY18-EMWK-010, “Creating a Diverse Workforce for People with Developmental Disabilities,” from the Arizona Developmental Disabilities Planning Council. The views expressed in written materials or publications and by any speakers and moderators do not necessarily reflect the official policies of the ADDPC or the U.S. Department of Health and Human Services, nor does mention of trade names, commercial practices, or organizations imply endorsement by the U.S. Government.” For grant information, contact !DDPC –Marcella Crane, 3839 N. 3rdSt., Suite 306, Phoenix, Arizona, 85012/ 602-542-8970/ https://addpc/az.gov. For further program information, contact the City of Tempe – Nanette Odell – e-mail: [email protected] / phone: 480-350-2704 / URL: www.tempe.gov/ADA.





Ven a trabajar para la ciudad de Tempe

Tempe’s “Creando apoyo y formación en sus empleos” este programa esta orientado para personas con discapacidades de desarrollo y habilidades neurodiversas!

DATOS:

• Identifique sus puntos fuertes y débiles • Seis posiciones de medio tiempo • Necesita tener una discapacidad del desarrollo (DD) • Ambiente de apoyo en el trabajo

que cumpla con la definición federal de lo que es DD • Ayuda disponible en su sitio de trabajo • Necesita calificar para el programa • Demuestre sus habilidades y mejorelas • Para participar debe ser mayor de 18 años • Aprenda sobre sus intereses profesionales

La DD se define como una discapacidad severa y crónica que ocurre antes de que un individuo Si está interesado, envíe su currículum y carta tenga 22 años de edad y que probablemente continúe indefinidamente y resulte en limitaciones

funcionales sustanciales en tres o más de las siguientes áreas: cuidado personal, lenguaje receptivo de presentación a: [email protected]. y expresivo, aprendizaje, movilidad, autodirección, capacidad de vida independiente y ¡Gracias por su consideración! autosuficiencia económica. (Según la Ley de Discapacidades del Desarrollo de 2000).

El financiamiento para este proyecto fue posible, en parte, por RFGA # ADDPC-FFY18-EMWK-010, "Creación de una fuerza laboral diversa para personas con discapacidades del desarrollo", del Consejo de Planificación de Discapacidades del Desarrollo de Arizona. Las opiniones expresadas en materiales escritos o publicaciones y por cualquier orador y moderador no reflejan necesariamente las políticas oficiales del ADDPC o del Departamento de Salud y Servicios Humanos de los Estados Unidos, ni la mención de nombres comerciales, prácticas comerciales u organizaciones implica el respaldo del Gobierno de los Estados Unidos". Para obtener información sobre la subvención, comuníquese con ADDPC –Marcella Crane, 3839 N. 3rdSt., Suite 306, Phoenix, Arizona, 85012/ 602-542-8970/ https://addpc/az.gov. Para obtener más información sobre el programa, póngase en contacto con la ciudad de Tempe – Nanette Odell – correo electrónico: [email protected] / teléfono: 480-350-2704 / URL: www.tempe.gov/ADA.





Come workfor the City of Tempe.

Tempe’s “Building Employment Supports and Training” (BEST) program is focused on individuals with developmental disabilities and neurodiverse abilities.

Funding for this project was made possible, in part, by RFGA # ADDPC-FFY18-EMPWK-010, “Creating a Diverse Workforce for People with Developmental Disabilities,” from the Arizona Developmental Disabilities Planning Council. The views expressed in written materials or publications and by any speakers and moderators do not necessarily reflect the official policies of the ADDPC or the U.S. Department of Health and Human Services, nor does mention of trade names, commercial practices, or organizations imply endorsement by the U.S. Government.” For Grant Information: ADDPC-Marcella Crane, 3839 N. 3rd St., Suite 306, Phoenix, Arizona, 85012 Phone: 602-542-8970, visit: https://addpc/az.gov.

tempe.gov/ADA Max Ryser - BEST Program Coordinator(480) 401-5631 • [email protected]

Why be part of Tempe’s BEST program? • Supportive work environment • On-site support available • Show your skills and learn to improve them • Learn more about your career interests • Identify your strengths and weaknesses • Possible career advancement opportunities

Program Criteria • Need to have a developmental disability that meets the federal definition • Need to qualify for the program • Must be 18 years old • Must meet job eligibility requirements

If you are interested, submit your resume and cover letter to: [email protected]

DD is defined as a severe, chronic disability that occurs before an individual is 22 years old that is likely to continue indefinitely and results in substantial functional limitations in three or more of the following areas: self-care, receptive and expressive language, learning, mobility, self-direction, capacity for independent living, and economic self-sufficiency. (Per the Developmental Disabilities Act of 2000.)

BESTBuilding Employment Supports & Training




http://tempe.gov/ADA

Ven a trabajar para la Ciudad de Tempe.

El programa “Creación de apoyos y capacitación para el empleo” (BEST por sus siglas en inglés) de Tempe se centra en personas con discapacidades del desarrollo y habilidades neurodiversas.

El financiamiento para este proyecto fue posible, en parte, por RFGA # ADDPC-FFY18-EMPWK-010, “Creación de una fuerza laboral diversa para personas con discapacidades del desarrollo”, del Consejo de Planificación de Discapacidades del Desarrollo de Arizona. Las opiniones expresadas en materiales escritos o publicaciones y por los oradores y moderadores no reflejan necesaria-mente las políticas oficiales de la ADDPC o del Departamento de Salud y Servicios Humanos de EE.UU., ni la mención de nombres comerciales, prácticas comerciales u organizaciones implica el respaldo de la Gobierno de los Estados Unidos.” Para obtener información sobre la subvención: ADDPC-Marcella Crane, 3839 N. 3rd St., Suite 306, Phoenix, Arizona, 85012 Teléfono: 602-542-8970, visite: https://addpc/az.gov.

tempe.gov/ADA Max Ryser - BEST Program Coordinator(480) 401-5631 • [email protected]

¿Por qué ser parte del programa BEST de Tempe? • Ambiente de trabajo adecuado • Apoyo disponible en el lugar de trabajo • Muestre sus habilidades y aprenda a mejorarlas • Aprenda más sobre sus intereses profesionales • Identifique sus fortalezas y debilidades • Posibles oportunidades de avance profesional

Criterios del programa • Necesita tener una discapacidad del desarrollo que cumpla con la definición federal • Necesita calificar para el programa • Debe ser mayor de 18 años • Debe cumplir con los requisitos de elegibilidad para el trabajo

Si está interesado, envíe su hoja de vida y carta de presentación a: [email protected]

DD se define como una discapacidad crónica grave que ocurre antes de que un individuo cumpla 22 años y que probablemente continúa indefinidamente y resulta en limitaciones funcionales sustanciales en tres o más de las siguientes áreas: cuidado personal, lenguaje receptivo y expresivo, aprendizaje, movilidad, autodirección, capacidad de vivir independiente y autosuficiencia económica. (Según la Ley de Discapacidades del Desarrollo de 2000).

BESTBuilding Employment Supports & Training




http://tempe.gov/ADA

Tempe’s BEST Program

Program Benefits

Process Involved

How to Apply

Job Positions

City Staff Support

List of Partners

Staff and Contact Info

BEST Program Welcome to the BEST program!

The BEST (Building Employment Supports and Training) Program is a grant program funded by the City of Tempe and the Arizona Developmental Disabilities Planning Council. The program’s goal is to employ individuals with developmental disabilities with the City of Tempe. All applicants with a developmental disability are welcome to apply.

The City of Tempe has always been at the forefront of cultural change and inclusion. It is a priority of the City. Tempe’s rich history of change, inclusion, and diversity support this. These things are an integral part of the City’s mission. It is why Tempe has its own Office of Strategic Management and Diversity.

And – it is a big reason behind why Tempe is Arizona’s very first “Employment First” city. For more information on the “Employment First” initiative, please go to: https://www.azemploymentfirst.org/. For individuals who have a developmental disability, their families and friends, service professionals, and disability service agencies, please look to the left for links that explain more about the BEST program.

Thank you for your interest in the program! We look forward to hearing from you!

https://www.azemploymentfirst.org/


Program Benefits

Process Involved

How to Apply

Job Positions

City Staff Support

List of Partners


BEST Program – Benefits The City of Tempe recognizes the challenges that those with developmental disabilities may face, specifically with navigating the hiring process and/or effectively obtaining employment opportunities. We also understand that families of individuals with developmental disabilities want to see their relatives succeed. Service professionals such as counselors, case managers, and providers want the same for their client.

The BEST program was created with this understanding and offers certain benefits to those enrolled in the BEST programto assist them with navigating the City of Tempe employment process. BEST applicant benefits include:

• Support from the program coordinator throughout the application process • A program interview that explores applicant’s strengths, skills, and career interests • Job leads provided by the program coordinator based on applicant’s interests and skills • Reasonable accommodations provided during the interview process • Financial counseling to help applicants make job application decisions

For program participants who are hired as City employees, additional benefits include:

• Job coaching and other support facilitated by program coordinator • Depending on the position – employee benefits like health insurance, and retirement • Team-based support to ensure success on the job


Program Benefits

Process Involved

How to Apply

Job Positions

City Staff Support

List of Partners


BEST Program – Application Process Application

• Complete and submit the program application (see “How to Apply” for a copy) • Applicants who meet the eligibility criteria listed in the application will be contacted • Primary criteria are: 1) at least 18 years old, 2) high school graduate, and 3) has a developmental disability

BEST Program Interview• Applicants will be interviewed by the program coordinator • The coordinator will discuss strengths, skills, aspirations, career interests, and more

Post-interview • Coordinator will discuss interview with applicant’s referring agency following a signed release • A report detailing applicant’s strengths, skills, and interests will be developed by coordinator • The report will be discussed with the agency to confirm its accuracy in describing the applicant • After that, the coordinator will review the report with applicant to ensure their agreement

Job search • Coordinator helps applicant with the job search by sending job leads and discussing them to ensure a fit • If applicant is selected for an interview, the BEST coordinator and their agency will help them prepare

Post-interview • If an applicant is hired, they will go through a BEST orientation and department on-boarding • The BEST Coordinator will handle support logistics; the BEST program and support agencies meet to develop a

plan that lists the supports and services the applicant will receive from the program and agencies while working • After the plan is agreed on, the applicant will start working with supports in place • The BEST coordinator will check in every week, then lower support as the new hire gains independence • If applicant is not hired, they will continue to receive job search support and assistance

Tempe’s BEST Program BEST Program – How to Apply Program Benefits

Process Involved Download a copy of the application HERE. It explains program eligibility. Please read it very carefully and thoroughly. The application also explains how to submit it when you complete it. If you have questions, please contact the BEST How to Apply program coordinator on the “Staff and Contact Info” page. We look forward to hearing from you. Thank you!

Job Positions

City Staff Support

List of Partners



Program Benefits

Process Involved

How to Apply

Job Positions

City Staff Support

List of Partners


BEST Program – Job Positions Positions used for qualified BEST program participants are existing City of Tempe regular or temporary positions. These positions can be either full or part-time, depending on how they are funded. Temporary positions may be long-term, but do not have all of the benefits a regular status employee would. Obtaining employment via temporary positions may assist you in obtaining a full-time regular position in the future. Additionally, temporary positions can provide you with valuable knowledge, skills, and abilities that may help when competing for a regular full-time position.

To see a current listing of available jobs on the City of Tempe website, please go to:

https://www.tempe.gov/government/internal-services/human-resources/careers

For direct access to temporary jobs, please go to:

https://www.tempe.gov/government/internal-services/human-resources/temporary-job-postings

For direct access to regular jobs, please go to:

https://apply.tempe.gov/psc/apply/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?&FOCUS=Applicant&

(Note: Please click on “View All Jobs” after clicking on the link above.)

Any jobs posted by the City can be applied for after the program coordinator reviews the jobs, and matches with applicants based on their report and input from their agency. If a job is not a good fit, participants can be applicants again and re-apply for other jobs that may be a better fit. They would go through the hire process again.

https://www.tempe.gov/government/internal-services/human-resources/careers

https://www.tempe.gov/government/internal-services/human-resources/temporary-job-postings

https://apply.tempe.gov/psc/apply/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?&FOCUS=Applicant&


Program Benefits

Process Involved

How to Apply

Job Positions

City Staff Support

List of Partners


BEST Program – City Staff Support The BEST program is happy to support city staff in working with new hires who have developmental disabilities. The Universities for Excellence in Developmental Disabilities (UCEDD) branch at the University of Arizona will be working withthe BEST program to train city staff. The BEST program coordinator will also be available as an on-site resource for staff.

For departments that hire individuals with developmental disabilities through the BEST program, employees working with new hires on a daily basis will receive training. Interested staff can volunteer to be a mentor to the new hire to further assist their progress. For more information, please contact the BEST Coordinator.

There are many disability resources online that can answer common questions about reasonable accommodations. Below you will find a few links to help you get started. If city employees need to request accommodations for applicants, they can contact Human Resources at (phone) or the City’s Americans with Disabilities Act (ADA) specialist at (phone).

If you have questions, please contact the coordinator or Human Resources.

Disability resource links for the workplace:

Job Accommodation Network (JAN): https://www.askjan.org/

Employer Assistance Resource and Network (EARN): https://www.askearn.org/

Department of Labor (DOL): https://www.dol.gov/general/topic/disability

https://www.askjan.org/

https://www.askearn.org/

https://www.dol.gov/general/topic/disability


Program Benefits

Process Involved

How to Apply

Job Positions

City Staff Support

List of Partners


BEST Program – List of Partners BEST is proud to partner with a variety of agency partners for program support and applicant recruitment.

Arizona Developmental DisabilitiesPlanning Council

Ability 360

Arizona Department of Economic Security Arizona State University

University Centers for Excellence in Best Buddies Arizona Developmental Disabilities (University of

Arizona)

Arizona Technology Access Program First Place Arizona (AzTAP)

Elite Community Services Northern Arizona University/Institute of Human Development

LifeQuest Training/Consulting Southwest Autism Research and Resource Center

Pathway to Work Scottsdale Training and Rehab Services

We are always looking to grow our partnerships.

If your agency is interested in partnering with us, please contact the BEST coordinator.


Program Benefits

Process Involved

How to Apply

Job Positions

City Staff Support

List of Partners


BEST Program – Staff and Contact Info Who is the BEST Program Coordinator?

Max Ryser is Tempe’s BEST Program Coordinator. Max has worked with individuals with disabilities for over 20 years. He has held positions in vocational rehabilitation, psychiatric rehabilitation, and executive management. Max has held past certification and licensure as a counselor. Max has degrees in psychology, counseling, and health sciences. In his personal time, he loves to paint with oils, tinker with computers, and spend time with friends and family.

You can reach Max at:

Max Ryser, Program Coordinator Westside Multi-Generational Center, 2nd Floor

715 W. 5th St., Tempe, AZ 85281 Phone: (480) 401-5631



Documents

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