Customer Success Story

© 2014 ConnectLeader, all rights reserved.

Flexibility and Persistence Help Xangati Accelerate Their Inside Sales ProcessAs the Inside Sales Manager at Xangati, Inc., Scott Serpa understands the importance of persistence engaging with new inbound sales leads. Xangati, Inc. is a San Jose, California based provider of app-aware infrastructure intelligence for businesses and organizations operating virtualized data centers. Since 2012, Scott has been managing the inside sales group who are responsible for qualifying leads, and either closing the leads themselves, or passing on leads to field sales.

The Xangati inside sales team attempts to contact every sales opportunity generated by their marketing activities including trade shows and website forms. Since their typical sales cycle can be 2 to 3 months or more, using dialing automation is important in helping accelerate the sales process.

As an early adopter of Live Conversation Automation, Scott understands the importance of automating the sales dialing process.

“With the ConnectLeader® Team Dialer™ solution, I can make about 100 dials per hour and have 10 to 12 conversations,” explained Serpa. “Manually, I can only make 30 dials per hour and have a few conversations.”

Persistence is Key to Inside Sales Team Success Most inside sales reps will agree, getting in touch with decision makers is getting more and more challenging. ConnectLeader helps reps make multiple contacts in a short period of time. In fact, sales reps don’t need to talk with a person to make an impression.

“I call them until I speak to them live,” said Serpa. “Team Dialer has really been great as far as contacting people and getting in touch with people we’ve been having a hard time connecting with.”

Executive Summary

Xangati, Inc.,a San Jose, California based provider of app-aware infrastructure intelligence for businesses and organizations operating virtualized data centers, turns to ConectLeader Team Dialer Live Conversation Automation solution to accelerate their inside sales process.

Customer Success Story

Page 2© 2014 ConnectLeader, all rights reserved.

The ConnectLeader platform allows the reps to pre-record voicemail messages and the dialing agents leave the message every time their call is put into voicemail. Accelerating the dialing process allows the reps to easily make multiple contact attempts in a short period of time.

Flexibility is Important in a Fast-Paced Dialing SessionOne of the features of the ConnectLeader dialing platform that Scott likes is the ability to view and change his calling lists generated by Salesforce.com during the dialing process.

“I like to change my list as I’m calling. I can easily check a name and the dialing agents won’t call that number,” explained Serpa. “I also like the flexibility ConnectLeader offers in being able to schedule a dialing session on the same day. Usually just a few hours in advance.”

Rave Reviews for ConnectLeader Usability, Training, and Support“When it comes to usability,” continues Serpa. “ConnectLeader is very easy to use. Their training is straightforward and simple, and their support has been excellent. Dealing with (ConnectLeader) has been very easy.”

About XangatiXangati is a leading provider of app-aware infrastructure intelligence for enterprises and service providers operating in virtualized data centers and hybrid cloud environments. Over 300 customers among enterprises, government agencies, healthcare organizations, educational systems and cloud providers use Xangati’s solutions to gain unprecedented continuous performance intelligence on their applications, VDI and VI environments. Xangati’s solutions, built on patented technology, proactively track the health of key IT metrics that impact the performance of applications and users, accurately diagnose the cause of any performance bottleneck, and recommend remedial action when a bottleneck is discovered. Organizations like eBay, Comcast, British Gas, Guess, Colliers International, Univita Health, DTCC, Harvard University and the U.S. Army use the Xangati Product Suite with its massively scalable live and continuous recording ability to ensure that their critical applications perform at optimal levels. Xangati is headquartered in Silicon Valley and can be found online at www.xangati.com.

“When it comes to usability, ConnectLeader is very easy to use. Their training is straightforward and simple, and their support has been excellent. Dealing with (ConnectLeader) has been very easy.”

Steve Serpa Inside Sales Manager Xangati, Inc.

Xangati, Inc. (continued)

Customer Success Story

Page 3© 2014 ConnectLeader, all rights reserved.

About ConnectLeaderConnectLeader® Team Dialer™ Live Conversation Automation (LCA) and Personal Dialer™ outbound calling solutions help improve sales productivity, and shorten sales cycles by empowering sales reps to accomplish an entire days’ worth of live conversations in only 1 hour. ConnectLeader's highly trained professionals make the dials, navigate the calls to reach decision makers, then ConnectLeader cloud-based technology seamlessly hands-off the call to the sales rep as a decision maker picks up the phone.

ConnectLeader has been designed and developed by a team of experienced business and technical professionals who come from an extensive background in developing Customer Relationship Management (CRM) systems, Sales Automation, and Learning Management Systems (LMS). In addition to developing this breakthrough technology, the ConnectLeader team has many years of experience in building and operating state of the art call centers. We employ highly trained professionals to work in our call centers to deliver services associated with the ConnectLeader solution.

Contact ConnectLeader to learn more

ConnectLeader, Team Dialer and Personal Dialer are trademarks of Agileview Software, LLC.

www.connectleader.comConnectLeader2 Keewaydin Drive, Suite 101Salem, NH 03079Phone (603) 952-2500 Toll-Free (800) 955-5040