CURRICULUM VITAE

WYNAND MARAIS

Cell Nr: (082) 943 8929

Email: wynandma@gmail.com

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CURRICULUM VITAE

WYNAND MARAIS

Motivated and professional IT VOD Engineer consultant with 13 years IT support experience in the IT Sup-port, Outsourcing and telecommunications sector. Strong Leadership, Communication and relationship-building abilities, coupled with the ability to learn new technical concepts. Have a very good understanding and high interest in Technical IT concepts. Seeking a new career challenge with a progressive organisation that rewards high performance and offers scope for growth.

PERSONAL DATA

Surname: Marais

First Name: Wynand

ID: 821018 5126 080

Cell Nr: 082 943 8929

Date of birth: 18 October 1982

Language: Afrikaans

Other languages: English(Read, write and speak)

Nationality: South African Citizen

License: Code 08

SECONDARY EDUCATIONAL QUALIFICATIONS

Highest standard passed: Matric (2001)

High school attended: School of achievement

Subjects completed: AfrikaansEnglishGeographyHotel and HospitalityBusiness EconomicsAccounting

TERTIARY EDUCATIONAL QUALIFICATIONS

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Institution Qualification Name Qualification Type

Apple Module:

Mac OS X Support Essentials 10.9

International Certification

Oracle University Module:

Oracle Database: Program with PL/SQL

International Certification

Apple Module:

Mac OS X Support Essentials 10.7

International Certification

Apple Module:

Mac OS X Support Essentials 10.6

International Certification

Spescom Softskills:Telephone Etiquette

Instructor Led trainingNational Qualification

Torque IT Novell Module:Foundations of Novell Open Enter-prise Server for NetWare

International Certification

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Institution Qualification Name Qualification Type

Damelin College PC Service Technician

Subjects:

A+

N+

Windows 2000 Professional

Windows 2003 Server

National Diploma

Ekhuruleni East Campus N1 – N2 Engineering

Subjects:

Mathematics

Engineering Science

Industrial Science

Mechano

National Diploma

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EMPLOYMENT HISTORY

CURRENT POSITIONName of firm: DSTV VOD (Bytes Technology Group)

Type of firm: IT Outsourcing

Department: Information Technology (Video On Demand)

Date of employment: 01/05/2014 to Date

Position held: VOD Engineer

Job responsibilities:

End-user supportInstalling and Coffering setting New Streaming serversInstalling and setting Installing and Coffering setting Transcoding serversSetting up new Workstations for users ( Mac & Windows) Configuring IP streaming.Support on transcoding systemsSetting up of Transcoding Profiles Video editingSetting up of Live Streaming

Reason for Leaving:Looking for a challenging career opportunity to broaden Support knowledge and experience.

PREVIOUS POSITION

Name of firm: M-net (Bytes Technology Group)

Type of firm: IT Outsourcing

Department: Information Technology (Synergy Support)

Date of employment: 01/9/2013 to 30/04/2014

Position held: Application Support / System Analyst

Job responsibilities:

End-user support.Running SQL Queries Pulling Reports from Oracle SQL DatabaseAdminister database objectsGiving user accessFault finding on applicationComposing of support documentation Logging and managing calls daily on HP Services Call management.

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Resolving events and incidents.Ensuring SLA Resolution times are met

Reason for Leaving:Looking for a challenging career opportunity to broaden Support knowledge and experience.

PREVIOUS POSITION

Name of firm: Multichoice (Bytes Technology Group)

Type of firm: IT Outsourcing

Department: Information Technology (Desktop Support)

Date of employment: 01/10/2010 to 01/09/2013

Position held: Desktop Support Consultant

Job responsibilities:

End-user support.VIP (Executive User) support.Technical setup of computers:− Operating System Installation (Windows XP, 7,8 and MAC OS)− Driver Installation (Windows XP, 7,8)

Workstation Configuration:− Outlook Email− User Profile− Internet− Printer− General

Logging and managing calls daily on HP Services Call management.Boardroom support.Media Conferencing Support.Video Conferencing Support.Mobile device configuration.Resolving events and incidents.Ensuring SLA Resolution times are met

Reason for Leaving:Looking for a challenging career opportunity to broaden Desktop Support knowledge and experience.

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PREVIOUS POSITION

Name of firm: T-Systems (Arivia.com)

Type of firm: Telecommunication and IT Support outsourcing

Department: Service desk – First line support

Date of employment: 01/04/2009 to 31/09/2010

Position held: Service Desktop Analyst

Job responsibilities:

1st line support to Arivia,Eskom and DWAF users.Logging, following up and closing of calls on USVD system.Logging calls using K2 e-mail systemLogging calls and follow up and give feedback on E- forms system.Resetting of Novell passwords on Console One system.Resetting of Arivia domain passwords on Active.Resolving events and incidents.Ensuring SLA Resolution times are met.

Reason for Leaving:I have reached my full growth capacity within this company, with no future growth opportunities.

PREVIOUS POSITION

Name of firm: SPM Resolve - Midrand

Type of firm: Information Technology Outsourcing

Department: IT Support

Date of employment: 01/08/2004 to 31/03/2009

Position held: Field Support Technician

Job responsibilities:

Technical setup of computers:− Operating System Installation (Windows 2000, XP)− Driver Installation (Windows 2000, XP)

Workstation Configuration:− Outlook Email− User Profile− Internet− Printer− General

Hardware maintenance.

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Network hardware maintenance.

Customer Specific Support:Nedbank: A+ Technician

Training client on new device

Replacing Point of Sale (POS) devices

Client Enablement Training

Installing software on clients computer

Training clients in using Nedbank’s website (Business Banking)

ABSA: Field Technician

Installing new software on clients computer

Training client in using new software

Reason for Leaving:End of contract.

REFERENCES

Reference:M. FerreiraTeam leaderBytes Technology GroupCell: (083) 825-3525

Reference:Miss T. Pooe Team leaderBytes Technology GroupCell: (082) 775-6990

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