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www.viakoo.com
Redefining Service
www.viakoo.com
Customer finds the problem
Updating the Service Model
2
Manual troubleshooting
www.viakoo.com
Moving to a Proactive & Predictive Solution
3
Predictive
Proactive
www.viakoo.com
A category of real-time dynamic business analytics that deliver visibility and insight into data, streaming events and business operations
Operational Intelligence (OI) is the Enabling Technology
4
www.viakoo.com
Quality of Service (QoS) metrics
Governance & Compliance database
Real-time Executive Summary
Real-time ExecutiveOversight & Control
5
www.viakoo.com
Detects malicious file deletions
Notifies when USB stick is used
Captures failed login attempts on SQL database
Identifies use of “foreign devices”
Securing the Security Network
6
Deleted Files
www.viakoo.com
Eliminate “Informational Truck Rolls”
Automated Alerting
Smarter, Faster Detection & Response
7
www.viakoo.com
Fast, accurate, and actionable
Let the best people help, wherever they may be
Mobility Means Better Service
8
www.viakoo.com
Support team has shared access to vital
information
Temporary Log-ins
Partitioned privileges
Collaboration eliminates “finger-pointing”
9
www.viakoo.com
Patent-pending advanced troubleshooting technology
Trending History MeansQuick Problem Resolution
10
www.viakoo.com
Automatic & On-Demand Reporting
11
Inventory & Commissioning
Compliance & Status Reports
Operational & Analytical
www.viakoo.com
Applying Operational Intelligence to Service
On-ramp to the Internet-of-Things (IoT)
Predictive Service
12
+ +Secure Cloud Big Data Rules Engine &
Machine Learning
www.viakoo.com
Unprecedented Visibility & UnderstandingEnsured System Uptime
Improved Service Quality
Practical Solutions from Operational Intelligence
13
www.viakoo.com 14
Redefining Service
www.viakoo.com 15
How It Works
Software-only Agent• Customer’s recording servers• Sends diagnostic data to Cloud
Actionable Information• Detection• Suggested Fix• Trending• Task Workflow
C-level oversight
Operations/IT
Contractors
Manufacturers
Proprietary Infrastructure Analytics andRules Engine in Viakoo cloud• Machine learning• Architected for scale3 patents-pending
Viakoo Cloud
Diagnostic Metadata of customer-premises
video network
Video
www.viakoo.com
Cyber Security by Design
16
Common Today New WayTroubleshooting on your live video network
Troubleshooting on a diagnostic model
Contractor’s laptop/USB sticks on site, inside your firewall
Work is done remotely, away from your network
Opening VPNs to outsiders Zero access into your network, Outbound-only
No audit/control of what contractors see inside your firewall
Temporary log-ins with partitioned Privileges
Outsiders have access to your content
Zero exposure to your content