Www.TheNationalCouncil.org The National Council for Community Behavioral Healthcare represents 1700 community organizations that provide safety-net mental

www.TheNationalCouncil.org

The National Council for Community Behavioral Healthcare represents 1700 community organizations that

provide safety-net mental health and substance abuse treatment services to nearly six million adults, children

and families across the US


Our Vision

• All adults and children are free of mental illnesses and addictions.

• A nation where everyone has access to safe, effective, patient-centered, timely, efficient and equitable mental health and addictions services.


Our Job

National voice for legislation, regulations, policies and practices that protect and expand access to adequately funded, effective mental health and addictions services.


Programs: Policy and Practice

ANNUAL CONFERENCE2,000 attendees

from nearly 700 organizations• Addictions and Co-occurring Disorders Track

– Changing the World — Improving Care of Individuals with Co-Occurring Disorders

– Delivering Medication-Assisted Therapy– Treating Addictions in a Chronic Care Paradigm– Criminal Justice Reform — Opportunities for Providers– The Science and Treatment of Addictions


Webinar Series

Managing Addiction as a Chronic Condition Advances in Medication Assisted Treatment for Opioid Addiction Strategies for Redesigning your Access Process Recession and Post Recession Market Opportunities Nurse-Family Partnership: Coming to Your Community Open Access Scheduling to Improve Access & Retention Evaluating Performance Management within your Organization Defining and Maintaining Sustainable Productivity Standards

(upcoming) Implementing Productivity Standards in Community Behavioral

Health Centers (upcoming)

http://www.thenationalcouncil.org/cs/recordings_presentations


• Annual Conference

• National Council LIVE Webinars

• Policy Action Center

• Hill Day

• Magazine/Newsletters:

Programs: Policy and Practice


Programs: Performance Improvement

• Access, Engagement & Retention

• Benchmarking

• Cost Study

• Six Sigma


Access & Retention

Goals:

• Delineate the relationship between delayed access and drop out.

• Modify service delivery processes to support a higher level of client participation.

• Identify , Implement and Evaluate actionable solutions for difficult to serve consumers with high no show/cancellation behaviors for medication management and other clinical service appointments.

• Learn Performance Improvement Technology


Access and Retention Sites and Outcomes

• Northside Mental Health Center, Inc.- Tampa, FLReduced time from assessment to first appointment from 16 days to 9 days

• Sweetser - Saco, MEIncreased client volume by almost 10 percent while reducing number of staff by same amount

• Carlsbad Mental Health Center - Carlsbad, NMIncreased capacity for outpatient and medical services by 20%

• LifeWorks NW - Portland, ORIncreased percentage of new consumers with SMI offered an appointment within 2 weeks from 50% to 89%


Carlsbad Mental Health Center: Days to Access Care


Access Redesign Quality Improvement Initiative

State-wide initiative for 50 CBHOs in 2 States

• Share revenue data related to no-shows, drop outs, increased productivity.

• Broader opportunity to share lessons learned and problem solve within a region


Benchmarking

• Through Process Benchmarking, identifies organizational strategies and practices associated with effective client retention/engagement.

• Benchmark strategies and tactics identified as driving client engagement and retention include:

• Calling clients that no-show or cancel two times in a row

• Limiting the initial intake process to an hour or less

• Making it a standard practice to personally introduce a client to a member of his or her treatment team during or immediately after intake


Programs: Community Outreach

• Mental Health First Aid

• Transition Age Youth• Surveys• 2009 Member Survey on Medication Assisted

Treatment

• Healthcare Collaborationso Primary Care Behavioral Health Collaborative Phases I-Vo Primary Care Behavioral Health

Learning Communities


A collaborative partnership

A Collaborative Partnership

NATIONAL COUNCIL

for Community Behavioral Healthcare

Maryland State Department of Mental Hygiene

Missouri Department of Mental Health


What Is Mental Health First Aid

The help provided to a person developing a mental health problem or experiencing a crisis until professional treatment is received or the crisis resolves.


Potential Audiences

Hospitals and health centers

Employers

Faith communities

Schools/universities

Law enforcement/first responders

Nursing home staff

Families and caring citizens

Mental health authorities

Policymakers


By the Numbers

• 3,000+ Mental Health First Aiders

• 180+ community trainings

• 360 instructors certified

• 36 states

• 1,000,000 media impressions


Transition Age Youth Initiative

3 year project to support a CBHO a local system of care partners to integrate:

• Transition Facilitator staff

• Services that improve access to

supported employment vocational training tutoring/educational services interpersonal and social skills training and

support.


Resource Center for Primary Care and Behavioral Health Collaboration

Visit http://www.TheNationalCouncil.org/ResourceCenter for

Practical resources including administrative, policy, and clinical documents

News on the latest integration and collaboration research

Strategies for community engagement and policymaking

Information on available trainings and partner resources

Opportunities for online dialogue with primary care and behavioral health providers who are also exploring integration and collaboration efforts.


Healthcare Collaboratives

Systems Improvement

• Collaborative learning mode: Safety net population in every community has seamless access to both mental health/addiction and physical healthcare services.

Partnerships between CMHC and FQHC

• Strong working partnership among mental health/addiction and physical healthcare providers, with roles defined, referral protocols in place, and cross-placement of clinical staff


Primary Care/Behavioral Health Collaborative Project

Began in 2007 – Phases I & II: 12 sites– Phase III & IV: 9 more sites

Massachusetts Colorado

Iowa Maryland

Montana Colorado

Washington Florida

Indiana Ohio

Illinois North Dakota

Texas Connecticut

South Dakota

Findings• Percentage of Depressed

Patients Screened for Suicide Risk

Range: 88 - 100%

• Percentage of Depressed/Bipolar Patients Referred (to either PC based BHC or specialty BH)

Range: 32 - 100%


Programs: Leadership & Management

• Psychiatric Leadership Program

• CEO University• CEO-Board Symposium• Middle Management Academy


• Consulting and Referrals

• JOBank

• Elearning

• Books/DVDs

• Journal of Behavioral Health Services and Research

• National Council Magazine

Products and Services


Workforce Development and Retention

National Council E-Learning• 400+ courses for CE credits• Learning management systems• Helping you meet compliance, licensing,

and insurance requirements

Partnership with Essential Learning


Our Books

Order Information: National Council Bookstore Website


Policy Action Center

• Provide National Council members with needed policy background, materials and ongoing assistance in conducting their advocacy.

• Help state associations develop recommendations for financing policies that will enhance the availability of services and support the implementation of policy recommendations.

• Support state associations in analyzing and responding to Medicaid restructuring plans and benefit decisions occurring at the state level, including on the ground technical assistance in selected states.

• Provide information on the Medicare Prescription Drug Plan (PDP) and Medicaid formulary best practices as well as recommendations for the improvement of formulary practices.


Join us in Washington, DC


National Mental Health and Addictions Conference & Expo


Christopher Loftis, PhDDirector of Practice Improvement

202.684.3734

[email protected]

Contact Info


Annual Conference

• 2,000 total attendance from

nearly 700 organizations

• 1,300 members from 460 unique member organizations

• Addictions and Co-occurring Disorders Track

– Changing the World — Improving Care of Individuals with Co-Occurring Disorders

– Delivering Medication-Assisted Therapy– Treating Addictions in a Chronic Care Paradigm– Criminal Justice Reform — Opportunities for Providers– The Science and Treatment of Addictions

Documents

Www.TheNationalCouncil.org The National Council for Community Behavioral Healthcare represents 1700 community organizations that provide safety-net mental