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Welcome
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You’re a high achiever, driven by ambition and
determined to succeed. The SABB Platinum Visa
Credit Card is designed to match your lifestyle.
SABB Platinum Visa Credit Card brings you
benefits specifically tailored to meet your needs,
highly competitive terms, exclusive rewards and
a growing range of privileges.
It’s an ever-changing collection of cardholder
benefits, continually enhanced to help you enjoy
your Platinum experience.
This booklet will tell you more about the many
privileges of the SABB Platinum Visa Credit Card
lifestyle.
More secure with SABB Platinum Visa Credit Card 3
SABB Platinum Visa Credit Card benefits 5
e-statements 6
Card Service Centres 7
Privileges 8
Payment methods 9
“ICSABB” Rewards Programme 10
Fees 11
SABB Takaful Credit Shield 12
SABB Takaful Credit Shield - exclusions 13
Protection 14
Summary of cover 17
SABB AQSAT 23
Terms and Conditions 25
Table of contents
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SABB Platinum Visa Credit Card is more secure
than ever with the embedded microchip that
provides a high level of security and convenience
since the data stored inside the chip is encrypted,
preventing fraudulent use of the card. In addition
to this, a credit card PIN code will have to be used
along with the card to pay for all purchases and
for cash withdrawals. For that, please ensure you
activate your card and get a PIN code as soon as
you receive the card so you can enjoy all of its
benefits.
How to get a PIN code for your SABB Platinum
Visa Credit Card
• Ifthisisaneworreplacementcard,pleasecall
us on 800 124 8666 and follow the instructions
of the customer service representative to obtain
a PIN code instantly and easily
• Ifthecardisarenewedcard,thenyoucan
continue using your current PIN code
• ThePINcodecanbechangedeasilyatanytime
through any SABB ATM or by calling
SABB Direct
More secure withSABB Platinum Visa Credit Card
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How to use your SABB Platinum Visa Credit
Card at retail outlet Point-of-Sale (POS)
terminals*
1. The cashier will insert your card in the chip-card
reader of the POS terminal.
2. The card must stay inside the POS terminal
during the processing of the purchase transaction.
3. Wait until the cashier requests you to enter
your PIN.
4. Enter your card PIN and wait for the approval
response.
5. Once the transaction is approved, collect your sales
receipt along with your card from the cashier.
* This method is applied only when the POS terminal supports chip-card technology. If the POS terminal does not support this, then the card will have to be swiped using the magnetic stripe.
Note: Internet transactions do not require the credit card PIN code. Instead, they can only be performed by entering the 3-digit Customer Verification Value (CVV) found on the back of the card.
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• SABBPlatinumVisaCreditCardoffersyou
all the features of a Credit Card that is fully
Shariah-compliant. The Platinum Visa Credit Card
is based on the Tawarruq principle, under which
the outstanding balance is paid off by a Tawarruq
transaction, giving you the facility to make partial
payments at your own convenience
• Preferentialcurrencyconversionrate
• Emergencylostorstolencardreplacement
within two business days
• TelephoneandInternetbankingservices
• Cashwithdrawalupto50%ofthecardlimit
• Emergencycashadvanceservicesworldwide
• e-statements
• “ICSABB”rewardsprogramme
• Freesupplementarycards(upto8)
• SABBTakafulCreditShield
• ExtendedWarranty
• Medicalandlegalreferral
• PurchaseProtection
• FreeBaggageProtectionprogramme
• FreeSABBSMSAlertservice
• SABBAQSATprogramme
SABB Platinum Visa Credit Card benefits
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e-statements provide flexibility, convenience and
security by enabling you to view your monthly SABB
Credit Card statement online. You can view up to six
of your latest statements by downloading them in
PDF format or printing them from SABBNET.
To access your e-statement, simply:
1. Log on to your account on SABBNET and then
click on the “statements/advices” field
located on the left-hand side of the page.*
2. Click on “e-statement” on the drop-down menu.
3. Click on the monthly statement you wish to view.
If you are not registered with the SABBNET
service, please log on to www.sabb.com for online
registration, or contact us on 800 124 8666.
e-statements
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A network of dedicated Card Service Centres offers
services such as card delivery, card replacement,
card activation, re-printing of card statements,
re-issuing of “ICSABB” certificates, advice on due
amounts and many other convenient services.
Card Service Centre locations:
• Central Region: Riyadh, Al Warood Branch,
King Abdulaziz Street
• Western Region: Jeddah, Al Khaldiyah Branch,
Prince Sultan Street
• Eastern Region: Khobar, Al Agrabiah Branch,
Makkah Street
Card Service Centres
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PrivilegesLocal privileges:
For the latest local offers, please refer to the
special-offerflyers(enclosedwiththispack).
International privileges:
To check out our latest international privileges,
please visit:
http://platinumcard.visacemea.com
Unique merchant offers
To view a full set of available offers, please visit:
English:
http://visacemea.com/wv/platinum/main.jsp
Arabic:
http://www.visamiddleeast.com/uv/promos/
dining.jsp
Monthly payments must be made in Saudi Riyals
using one of the following methods:
1. ThroughSABBNET(ourInternetbankingservice
www.sabb.com)forSABBAccountholders.
2. Accountholders may also contact us on
800 124 8666.
3. Through the SADAD service using biller
ID ‘’029’’.
4. By wire transfer from any bank to your
card number.
5. By providing us with standing instructions, in
writing, to directly debit your SABB account and
settle your monthly payment due.
6. By visiting any of our branches for cash payment
over the counter or through cash deposit
machines.
7. By writing a cheque* in favour of your card
account and handing it in at any of our
branches, or mailing the cheque to:
SABB, Card Products Division,
P.O. Box 69718, Riyadh 11557
*Cheque payments should be received by the Bank 7 days before the payment due date to avoid the late payment fees.
Payment methods
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“ICSABB” RewardsProgramme“ICSABB” is a unique loyalty programme that
rewards you just for using your SABB Credit Card.
We give you one ”ICSABB” point for every
SAR10youspendonyourcreditcard(cash
advancesareexcluded).Onceyoucollect1,000
points, we will mail you one ”ICSABB” certificate*
worth SAR 100. This certificate can be redeemed
for free shopping at a wide range of leading
participating merchants** across the Kingdom.
For the latest “ICSABB” offers and updated
participating merchants, please visit our website
www.sabb.com or call SABB Direct 800 124 8666.
*Expired and lost “ICSABB” certificates cannot be re-issued.
**The Bank may inform SABB Cardholders about any additions or terminations regarding the participating merchants or amendments in the merchants’ offers in a manner to be decided by the Bank.
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Fees Annual fee SAR 475 Tawarruq profit margin on the outstandingbalance* 24.00% Late payment penalty fee** SAR 100 Cash advance fee SAR 100 Lost or stolen card re-issuance Free SupplementaryCard(upto8cards) Free Copy of sales voucher or statement Free
*The annual percentage rate (APR).
**To be paid to certified charity organisations.
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SABB Takaful Credit Shield is a Takaful programme
designed to protect you against the liability of
paying your outstanding balance, in the event of
permanent total disability or death. Credit Shield
grants you peace of mind, since you don’t have to
worry about the burden of your debt in the event
of an unforeseen accident.
Credit Shield limits
• 100%ofoutstandingbalanceuptoSAR75,000*
*Credit Shield is limited to an aggregate of SAR 200,000 on all credit cards held by the Cardholder.
Monthly premium
If you have subscribed to SABB Takaful Credit
Shield you will be charged a premium of only
0.49%onyourmonthlyoutstandingbalance.This
premium will be shown in your monthly credit card
statement. To activate or cancel this feature, you
can simply call 800 124 8666.
In the event of a claim
Just call SABB Takaful Service Centre on
800 126 0006 and submit the relevant documents
within 60 days of the incident.
SABB Takaful Credit Shield
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• Primary Cardholders below the age of 18 and above 64• Engaging in or training for any dangerous or hazardous sports, competitions or activities. Hazardous sports or activities may include the following: 1. Any form of aerial flight including light aircraft, monoplanes, ballooning, hang-gliding, parachuting, etc. 2. Winter sports such as sleighing, ski jumping, ice hockey, etc. 3. Water sports such as powerboats, water skiing, jet skiing, diving, etc. 4. Horse riding activities such as hunting, jumping, polo, racing, etc. 5. Climbing activities such as mountaineering, rock-climbing, potholing, abseiling, etc. 6. Participation in any kind of power-vehicle race, rally or competition. 7. Judo, boxing, karate, wrestling and other martial arts of any kind. 8. Bungee jumping.• Suicide, attempted suicide or self-inflicted injuries by the Participant, while sane or insane• Punishment of the Participant by the due process of law• Influence of alcohol, narcotics or drugs• The committing, or attempting to commit or the aiding or abetting by the Participant of any unlawful act even if, in doing so, there was no intention by the Participant to cause himself injury or sickness• Pre-existing conditions• Engaging in aviation other than as fare-paying passenger on a regular route of a licensed scheduled aircraft• Participant’sactiveparticipationinwar(whether declaredornot),civilwar,insurrection,riot,terrorist act, mutiny, piracy, civil commotion, revolution, military or other acts of violence originating from any political activity, or any loss or damage, cost or expense directly or indirectly caused by, contributed to by, resulting from, or arising out of or in connection with biological, chemical, or nuclear explosion, pollution, contamination and/or fire following thereon• HIV infection /AIDS or any venereal disease
SABB Takaful Credit Shield - exclusions
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Purchase protection
Purchase Protection provides short-term insurance
protection against theft and specified causes of
accidental damage for purchases made with a
SABB Platinum Visa Credit Card.
Ifanitemcoveredbypurchaseprotection(whether
it’s the cardholder’s own property or has been given
asagift)isstolenordamaged,benefitswillbepaid
subject to the Terms and Conditions.
The following table illustrates the benefits
associated with the Purchase Protection:
Protection
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Coverage
USD 20,000
USD 5,000
USD 1,500
USD 100
USD 50
Description
Compensation limit per
365 days period
Limit per incident – up to 90 days
from the date of purchase
Single article max. limit
Single article min. limit
Per item excess
Extended Warranty
The Extended Warranty from SABB Platinum Visa
Credit Cards automatically doubles the original
manufacturer’swarrantyupto24months(provided
the item was bought using your SABB Platinum
VisaCreditCard)fromthedatetheitemwas
purchased, whether it’s for your own use or bought
as a gift. If the retailer or manufacturer won’t repair
or replace your purchase, just give us a call.
The following table illustrates the benefits
associated with the Extended Warranty:
Coverage
USD 5,000
USD 1,500
Double the originalmanufacturer’s warranty period.Up to a max. of 24 months
USD 100
Description
Compensation limit per
365 days period
Single article max. limit
Extension period
Per item excess
Baggage protection
Indemnity of up to SAR 7,500 for checked-in
personal baggage if delayed, lost, stolen or
destroyed during the journey.
Medical and legal referral
A phrase book isn’t the best way to ensure a
sound medical diagnosis - or to give you the upper
hand in a legal dispute. Give us a call and we’ll put
you in touch with a trusted ISO-audited medical
practitioner or a legal professional who speaks your
language.
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Below is the benefit summary. For more information,
contacts, procedure and Terms and Conditions
please visit:
English:
http://www.visacemea.com/wv/platinum/vpp/
medical.jsp
Arabic:
http://www.visamiddleeast.com/wv/premium/
platinum/ medicalAndLegal.jsp
• Telephonemedicaladvice
• Medicalserviceproviderreferral
• Monitoringofamedicalconditionduringand
after hospitalisation
• Deliveryofessentialmedicineorequipment
• Despatchofphysician
• Guaranteeofhospitaladmittancedeposit
• Arrangementofemergencymedicalevacuation
• Arrangementofemergencymedicalrepatriation
• Arrangementoftransportationofmortalremains
• Arrangementoftransportationtojoinacardholder
• Arrangementofreturnofchildren
• Inoculationandvisarequirementinformation
• Legalreferral
• Interpreterreferral
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Purchase protection
Purchase Protection provides coverage against loss or damage that occurs within 90 days of the date of purchase. No registration of the purchase is necessary. If you need to find out the value of an item for a claim, simply contact SABB Platinum Visa Credit Card customer service unit. Protection is subjecttoanexcessofUSD50(ortheequivalentinlocalcurrency)foreachitemandoccurrence.
Your payout is also subject to any other applicable policies or indemnities you may have. If other guarantees are in place, protection is limited only to the amounts not protected and up to the original purchase price. In no event will this cover guarantee apply as contributing protection. This protection is in excess of all other valid and collectable clauses found in other guarantee or indemnity language.
Extended Warranty
Items are protected up to the values shown in the Terms and Conditions. The loss or damage must occur within 30 days of the date of purchase and no registration of the purchase is necessary. WarrantyissubjecttoanexcessofUSD100(ortheequivalentinlocalcurrency)foreachitemandoccurrence. It’s also subject to other applicable policies or indemnities the cardholder may have.
If other guarantees are in place, protection is limited only to the amounts not protected and up to the original purchase price. In no event will this guarantee apply as contributing protection.
This protection is in excess of all other valid and collectable clauses found in other guarantee or indemnity language.
Summary of cover
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Claim process
Making a claim is easy and can be done in four
simple steps:
Step 1:
• Calltheclaimsadministrator–refertocontact
details below
• Telltheoperatoryouwouldliketomakea
Purchase Protection or Extended Warranty
insurance claim
• TheywillaskyouforyourPlatinumVisaCredit
Card number, so have it ready
Step 2: The appropriate claim form is sent for you to
complete.
Step 3: You submit the claim form to the claims
administrators for processing together with the
receipts for the transactions or your Visa card
statement.
Step 4: If the claim is approved, the claims administrator will
pay the funds into your nominated account.
Protection Helpline
800 844 3488
+44 (0) 203 284 1111
From inside Saudi Arabia
From outside of Saudi Arabia
For general enquiries
For claims
For complaints
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More information
For more information, please visit: English: http://visacemea.com/wv/platinum/main.jsp;
Arabic: http://www.visamiddleeast.com/wv/premium/platinum/purchaseProtection.jsp
Terms and Conditions
Please log in to www.sabb.com to read the Terms and Conditions of these features.
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Baggage protection
Summary of benefits
Eligible persons
Holders of a valid SABB Platinum Visa Credit Card
issued by SABB, their spouse and 3 children up to
18years(23yearsifinfull-timeeducation).
Insured journey
In order to be considered an insured journey,
the total travel fare incurred by the Cardholder
in respect of himself and other insured persons
accompanying the Cardholder should have been
charged to his/her SABB Platinum Visa
Credit Card.
Delayed baggage allowance
Indemnity for the costs of emergency purchases in
the event that personal luggage which is checked-
in and in the custody of the commercial airline fails
to arrive within 10 hours after the Cardholder has
reached his scheduled destination. This includes
essential clothes and personal care products only.
Lost baggage allowance
Indemnity for checked-in personal baggage lost,
stolen or destroyed during an insured journey.
Limit of indemnity
Delayed baggage
Up to a maximum of SAR 1,125 for the Cardholder
or SAR 2,250 for the Cardholder and family*.
Lost baggage
Up to a maximum of SAR 3,750 for the Cardholder
or SAR 7,500 for the Cardholder and family*.
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In the event of a claim
Written proof of the claim must be given for
processing within 30 days from the date of the
incident for domestic travel and 60 days from the
date of the incident for international travel including
the supporting required documents**.
Exclusions
• Travelonanon-commercialcarrierorticket
not purchased using a SABB Platinum Visa
Credit Card
• Hand(cabin)baggage
• Losscausedbyorresultingfrombreakageof
brittle or fragile articles
• LossasaresultoftheCardholder’snegligent
acts or omissions
• Automobiles,automobileequipments,boatsor
other vehicles or conveyances, trailers, and
motors bicycles
• Householdeffectsandfurnishings,antiquesand
collectors’ items
• Eyeglasses,sunglasses,contactlenses,artificial
teeth, dental bridges, hearing aids, prosthetic
limbs, prescribed medication
• Keys,creditcards,travellerscheques,tickets
of any kind, negotiable instruments, bullion, rare
or precious coins, cash or its equivalent
• Professionaloroccupationalequipmentor
property, whether or not electronic business
equipment, telephones, computer hardware
or software
• Plants,animals
• Consumables
• Perishables
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• Thereisnocoveragefortheftordamagecaused
byfraud,abuse,vermin,alteration(including
cutting,sawing,shaping),warorhostilities
ofanykind(forexample,invasion,rebellion,
orinsurrection),terror,confiscationbyany
government, public authority or customs official,
items of contraband, losses arising from illegal
activities or acts, normal wear and tear,
radioactive contamination, natural disasters
(includingbutnotlimitedtoflood,hurricaneor
earthquake),mysteriousdisappearance
(mysteriousdisappearancemeanstheitem
vanishing in an unexplained manner marked by
the absence of evidence of the wrongful act of
another)orinherentproductdefect
• Jewelleryoranyobjectmadeofgoldorplatinum,
as well as pearls or precious stones. Silver
objects used for personal adornment are also
considered to be jewellery
Important
This summary is issued for the Cardholder’s
information only and is not a contract of insurance.
It is subject to the Terms and Conditions of the
respective policy, a copy of which is available
for sight on reasonable request from SABB. Any
endorsement or amendments to the policy shall be
binding without prior notice to the Cardholder.
*Terms and Conditions apply.
**Claim forms can be downloaded from our website www.sabb.com
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“SABB AQSAT” is the SABB Credit Card feature that offers the convenience of paying for your large-value transactions in equal and affordable instalments,withprofitratesofonly18%.Youcan now transfer eligible transactions to “SABB AQSAT”, selecting the most convenient repayment term to suit your budget.
Key features
• Appliestoanypurchasetransactionofover SAR 1,000 made on your primary or supplementary cards
• Absolutelynorestrictionsontheproductsyou can purchase within the Kingdom or worldwide (excludingcashadvances)
• Choosefromourflexiblerepaymenttermsof 6, 12 or 24 months
• Lowestprofitratestartingfrom18%perannum
• Detailedmonthlystatements
• Noneedforaguarantor
• Nodown-payments
• Nolimitonthenumberofinstalmentplans allowed within available credit limit
The table below is an example of how “SABB AQSAT” works for a transaction of SAR 5,000 converted into a “SABB AQSAT” plan for 6, 12, and 24-month terms.
SABB AQSAT
Term(months) 6 12 24
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Simply follow these 3 convenient steps to benefit from “SABB AQSAT”:
Step 1: Use your SABB Platinum Visa Credit Card to make a purchase of at least SAR 1,000.
Step 2: Call SABB Direct Hotline 800 124 8666 and request to convert your transaction into a “SABB AQSAT” Plan for 6, 12 or 24 months.
Step 3: Pay the monthly instalment each month for the term of the “SABB AQSAT” Plan.
Detailed Terms and Conditions are enclosed in the Cardholder Agreement appearing in this User Guide. You can also find them on our website at www.sabb.com
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