Embed Size (px)
Citation preview
WWW.OPUSGAMMA.COM
To find out more about GRUPO OPUS GAMMA INC. and our customized call center solutions, please contact us at 1- 829-581-6505 to speak with a customer care representative.
Grupo Opus Gamma Inc
Albin OrtizCEO/ Founder107 Fisher AveWhite Plains ,NY 10606
1829-581-6505
Yahoo : [email protected]: [email protected]: [email protected]: opusgamma
Dominican Republic OfficeZona Franca Santiago, Primera EtapaSantiago, Dominican Republic809-370-6974
WWW.OPUSGAMMA.COM
In a world driven by Value Driven Services and consistent quality delivery, Reducing the cost of achieving these and choosing the proper outsourcing partners are key. Thissmall difference that can make your business successful. Grupo Opus Gamma Inc provides you just that “edge”. Competing in a global arena of ever-widening markets andincreased competitiveness, we at Grupo Opus Gamma Inc strive to provide that “edge” to your business.
This world of business process outsourcing (BPO) is slowly but surely redefining thespace and way we do our business. Grupo Opus Gamma Inc is focused on running those non-core business processes for you as smoothly and efficiently as you run your core business. We help you concentrate on what you need to do for your business as wesupport and strengthen your business through our BPO deliveries.At Grupo Opus Gamma Inc, we understand that the work we do for you is part of a whole. We add value to your business by deriving the best solution for your requirements that will be unique to you, based on industry best practices, which gives you that “edge”.
WWW.OPUSGAMMA.COM
MissionAligning a business to focus on its goal is a constant challenge of any business. At
Grupo Opus Gamma Inc. we follow a simple yet successful philosophy of keeping all ouractivities simple. We believe that people are the biggest assets and we give that our
utmost attention. Grupo Opus Gamma Inc is driven on this simple line, which we proudly carry as our statement of business.
“To derive and deliver value driven solutions of the highest quality in market time” Oursolutions for you are unique and are derived from industry best practices and modeled
to suit your specific requirements. Quality is an inherent quality of Grupo Opus Gamma Inc and we confidently assure you that our solutions are the best in the business.Financial strength coupled with a state-of-the-art delivery centre allows our highlyskilled manpower to exploit their latent potential for global delivery. We believe in
making your mission ours.
WWW.OPUSGAMMA.COM
TrainingWe take great care in selecting our customer support
agents. Our high standards of selection process ensure a minimum college level education. In addition, all
Agents are trained by Both the clients and our in house trainers, with specific emphasis on communication and language skills, accent reduction, interpersonal skills, Customer Orientation, Service standards and quality &
Cross cultural Training.
WWW.OPUSGAMMA.COM
In today’s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. Developing a trusting relationship with your clients is key to your success. No matter what business you are in, the most powerful value-added you can contribute in any business relationship is the trust factor.
GRUPO OPUS GAMMA INC.GRUPO OPUS GAMMA INC. is a company offering dedicated Contact/Call Center, Customer Relationship, and Business Process Outsourcing to organizations and businesses worldwide.
GRUPO OPUS GAMMA INC. provides a wide range of services in English and Spanish, which can be tailored to our client’s business requirements and budget. Our objective is to increase your Company’s bottom line profitability, improve operational efficiency and customer satisfaction, and decrease costs.
We are constantly searching for and implementing innovations in order to maintain the highest standards possible in the industry.The success of GRUPO OPUS GAMMA INC. is the result of a customer focused business philosophy to provide companies and individuals with reliable call center solutions and exceptional services.Our client’s are guaranteed complete satisfaction for all services rendered thanks to the undisputable commitment of our team members.
WWW.OPUSGAMMA.COM
• Inbound/Outbound Call Center Solutions• Business Process Outsourcing• Outsourced Tier 1 Support/Help Desk Services
• Customer Satisfaction Surveys• Lead Generation/Telemarketing• Appointment Setting• Customer Care• Market Research• Pre/Post Sales Support• Activation Services• Catalog Order Fulfillment• Market Research• Accounting and Financial Services• Payroll• Warranty Registration• Insurance Claims Processing• Billing Services• Accounts Receivable• Rebate Processing
• Fast Ethernet Connectivity• VOIP Telephone, Fax, Instant Messaging, Email, and IVR• Cisco Router, Microsoft, Adobe, and Oracle • Fully Redundant Network, 100% Power Backup• Access Controlled and Secure Building Facilities
• World Class People, World Class Services• Bi-Lingual-English/Spanish • 100% College Degreed Supervisors/Agents• Leverage Our Sales, Engineering, and Customer Service Expertise• Geographic Proximity with United States, Minimal Time Zone Differences• Located in Dominican Republic Industrial Free Zone
Cost SavingsCost Savings
ApplicationApplicationss
TechnologyTechnology and Infrastructure
AdvantagesAdvantages
Timescale • Grupo Opus Gamma INC. Is ready to start this campaign immediately. We shall
require the necessary time to carry out the training and if need be the client may employ their own trainer to carry it out at our premises.
Existing customers Location• Grupo Opus Gamma Inc. Is located on the free trade zone park of Santiago (Hoyo
de lima Industrial) of Santiago, Dominican Republic. Our affiliate centers are equipped with cubicles, flat screen monitors, and noise canceling headsets, secure lockers, camera surveillance among other things to make the operators as comfortable as possible.
Summary• GRUPO OPUS GAMMA INC Is a JOINT venture that encompasses a
management team with extensive call center experience in USA and in Dominican Republic with strong local knowledge and connections. The management team recently got and affiliation with one of the newest Call Center Network in Dominican Republic, and have helped opened other operations around the country . This new venture is purely dedicated to Outsourcing and we believe that our operational and technical knowledge will soon establish Grupo Opus Gamma Inc., as one of the market leader in Caribbean Region
Clients Portfolio• Part of our corporate vision is to created joint ventures with our current customers
witch are:• Verizon International Services (DSL and Calling Services)• www.Arcadiodiaz.com Clothing manufacture• Cox Communication (Digital Phones and Cable Company)• Horizon Powers (De-regulation Energy Savings Company)• Dish Network• Charter Funding ( mortgage brokers/bankers in Phoenix AZ
WWW.OPUSGAMMA.COM
WWW.OPUSGAMMA.COM
Cost Savings
Our client’s typically realize a cost savings of 30-50% compared to providing the same service in-house, or in the United States/Canada.
We are very keen to secure your business and we are sure that you will find our customer focus approach very refreshing in order to meet all your expectations.
Grupo Opus Gamma Inc
Albin OrtizCEO/ Founder107 Fisher AveWhite Plains ,NY 10606973-691-2020x 3012
Yahoo : [email protected]: [email protected]: [email protected]
Skype: opusgamma
Dominican Republic OfficeZona Franca Santiago, Primera EtapaSantiago, Dominican Republic809-370-6974
![581 08& (UJHEQLVVH 581 08& NP 581 · 581 08& _ _ (ujheqlvvh 581 08& np 581,qriil]lhooh (ujheqlvvh _ 0lqqhu 3odw] 3o $. 1dph ±5lyhur /xlv &duorv *8$ 9huhlq ±)rwr1hwwr %uxwwr 3dv]wru](https://img.dokumen.tips/doc/110x75/60b33454875bc120ef6fb957/581-08-ujheqlvvh-581-08-np-581-581-08-ujheqlvvh-581-08.jpg)
